Answered

Think I found answer to why Sony remote doesn't work with Sonos. On your remote, tap the wrench button to get to Quick Settings. Then go to Bluetooth. In Bluetooth setting, turn it off and now the remote volume will control the Somos speaker. 

Ik have a LG Oled65CX3LA that I want to Work with a Sonos Beam gen2.I plugged the Beam in the eArc-port of the tv, changed the needed settings of the tv and have sound, but when I come to the tv-installation I get the message ‘ the arc-mode is not connected and the remote doesn’t change the volume.On the tv I even set the HDMI2-port to a soundbar, but Sonos is not listed in the options offered to choose.On internet Philips was told to choose, buy that doesn’t work.What van I do?

I plugged an ethernet cable into my Play 5 gen 2 which moved all other Sonos products to one wifi (wired) client group. Now my other clients which require 2.4 e.g. (Roborock vacuum) can’t connect to 2.4ghz at all. My wireless 2.4 network now has zero clients.I went the wired route due to drop-off/cut-outs when streaming Amazon and Spotify, which seems to have resolved that problem. I suspect that Sonos wired now controls the 2.4 band, excluding all other devices as I can’t even connect a laptop or phone to 2.4ghz.How best to resolve this? BTW - the other issue I found out by research is that Sonos Play 1 speakers manufactured from 2016 on do work with the S2 app, those built earlier cause conflicts/cutting out (apparently memory issues). I had converted from S1 to S2 when I replaced my Play 5 gen 1 speakers. The telephone support got me connected to S2 for all speakers (Play 1 gen 1 2014-2018 versions, sub, playbar) but it did not solve my pre-upgrade cut-out problems.

What audio output power does the Sonos Move 2 have?And what frequency range does the horn have?I already looked for it but some say 10W and others say 45W and others say 60W

I have an LG C3 TV, a Sonos Arc, and a Sonos Sub Gen 3. Earlier today I factory reset all of these devices and started from scratch. I started by connecting the Arc to the TV and using video/audio content from the TV itself (antenna or TV apps). In this situation everything works as expected (audio is being passed through to the Arc, and I can use the volume +/- and mute buttons on the TV remote to control the volume of the Arc.I have two other HDMI devices that I would like to connect to the TV, a Samsung Blu Ray player, and an AppleTV 4k. As soon as I plug in the HDMI cable for either of these devices into the TV, I lose the ability to control the Sonos volume using the TV remote (or the other connected device remote).For example: If I connect the AppleTV and use the volume controls on the Apple TV remote, I can see it “changing” the TV volume via the TV interface (which has no effect since sound is coming through the Arc), but the volume changes aren’t passed onto the Arc. The same

Sonos beam has audio interruptions/cuts out. I rebooted tv and speaker. Still having issues.How do I fix this. 

For owners of the Era 300s in a stereo pair configuration; Is it expected behavior that for each speaker the left and right tweeters are disabled/barely audible? I certainly heard more from the side channels in single-speaker configuration. Are these side tweeters turned off in a stereo-pair configuration by design?This is the case with Apple Music, both stereo and Dolby Atmos tracks. The woofers, and top and front tweeters all fire nicely, but no side tweeters.I hope someone can shed some light on this! Thank you

I have this week moved from Sky Q to Sky Stream using the puck . I also have a Sonos Arc which has had in the past  the usual sound delay problems which I successfully corrected using the amazing HD Fury Arcana device . I was previously watching UHD through Sky Q with no no sound delay issues . After  switching to Sky Stream I’m now faced with one of 2 options 1.no sound delay and not being able to select UHD2.Sound delay removing HD FURY  and seeing UHD .  The problem seems to be that Sky stream want you to connect the puck straight to my Panasonic TX-DX750B. If I route through the HD Fury it won’t allow me to select UHD ( screen just flashes ).  Maybe a different question but if I had an eArc enabled TV would all these  problems go away and there would no time delay issues and I could attach my puck straight into the tv and not through the HD fury . Thanks very much having read all this it’s probably better I post it on a sky community but I thought others should know about this .   

How do I set up my 2 era 100’s and my Sonia sub to my new Samsung smart tv.  please help for some reason I’m not finding a solution maybe this will get me the advice I need. 

We intend to use a Sonos system for a pilates studio. Room size is 100sqm with 4meter height. Intention is to use a port and go from there into a mixxer and to a PA. Important is that it will also sound good at low volume. I heard in case we use Sonos Speakers we have a delay that would be strange when unsing a microphone. → That is reason for “conventional” PA with port idea. I rekon it would make sense to use the digital out of the port to go into the mixer in order to keep the qualiy till there at a maximum level? Any one uses such a setup? 

I watched half of Top Gun Maverick on Paramount + yesterday in 5.1.   Second half played today but signal was Atmos.  All on ARC plus mini sub sounded great.  Do I have any choice in this or do I just take the signal that shows up. 

My TV unit has a central recess for my 55" LG OLED TV. I can get a nice riser to raise the position of the TV by 80 mm. I would plan to position the Arc in front and below the TV. The clearance between the front of the riser and the TV feet to the front of the unit will be 105 mm. The depth of the Sonos Arc is 117 mm. This would mean that the Sonos Arc would overhang the unit by 12 mm at the front, but all of its width and almost 90% of its depth would be supported by the unit.There would be 75 mm (about 3") on each side of the Arc, though some output of the side facing drivers should stand proud of the recess sides, as the recess sides are set slightly back from the front of the unit by 75 mm.Will this placement be OK? Thanks for any advice, opinions and input!

I have the arc, sub (gen 2) and 2x era 100 in the rear. trying to perform trueplay for first time. I receive an error before it even starts (see below). I'm using iOS 17 tried on ipad  pro, iphone 11 and 13 same error. This happens before the first part of the process is completed like it doesn’t get to the part where it asks for phone to be rotated, and I can't seem to figure out why. Only getting as far as pick the sitting spot then next I get true play errorWhen I cancel and try again I always get the same error.Has anyone else seen this issue and been able to resolve?

Hi Sonos users,I am in deep with multiple Sonos products all over the house. Currently I can no longer use my:Play: 1 x 3 One x 2 Boost BeamThey all have the same error message for DAYS now:“Your [device] will reconnect to your Sonos system when the update is complete”You can imagine my frustration.Can anyone in the community please tell me how to speed up/cancel/reset this clearly broken updating process?Thanks so much,-Sad guy with no music any more 

This issue has been raised in the past, but no comprehensive solutions have been proposed.  We are Airbnb hosts of 9 high end villas.  Guests (at times) rename speakers, regroup speakers, change system settings, etc.  Since the Sonos app doesn’t have any access controls (needed by many people in hospitality for exactly this reason), we have to either deny guests the ability to add their music services or provide them with a Sonos login that gives them total system access.  And as we all know, when you give people access they love to go in and change things... In the absence of limited system access, we have to go in afterwards and audit and reset the speaker names, reset settings, re-create groups, etc.  It would be FAR easier if we could simply log into the system remotely to diagnose and correct any issues live during a guest stay.  This capability does not exist in the Sonos architecture.  Some apps such as Lutron and SmartThings allow basic play commands, but not Sonos System acces

SetupTV: Samsung TU8000Soundbar: Beam (Gen 1) with 2 Sonos One Speakers4K player: Samsung UBD-K8500So I bought this 4k player especially to convert the sound of all my Blu-rays to Dolby Digital 5.1.But in the last week, this has stopped happening. No settings have been touched at all, and no wires have been removed or changed. The discs that used to play sound, no longer do. PCM 2.0 seems to work, but my 5 channel setup has disappeared overnight.Is this a known issue, or am I gonna have to do another expensive upgrade?

I’ve just got a Sonos Beam gen 2 and want to build surround sound with it. My first addition will be an Era 100. I know it would be ideal to add a pair but for the time being I’ll have just one. A review I read suggests an individual Era 100 can be added as a stereo pair. Is this correct? Thanks.This What Hifi review infers just one Era 100 can be added as a paired speaker to a Beam gen 2: “The Era 100 is more powerful than the Sonos One, too, and can pair with the Sonos Arc, Ray and Beam Gen 1 and Gen 2 soundbars to work as part of a home cinema set-up. You can also pair two Era 100 speakers to work as a stereo pair, though you can do this with two Sonos Ones too.”

Hi, I already have a Sonos Beam Gen 2 and two Era 100 speakers. I'm thinking about buying a Sonos Sub Gen 3. The requirements say that you need at least one non-portable product with a built-in amplifier, e.g. Arc or Era 300. Can you tell me whether Will the Sub Gen 3 perform 100% of its capabilities without any problems with this configuration? Is Arc or Era 300 necessary for it?

Hello! I want to install sonos in ceiling speakers. I only have 23cm between studs. It should just fint. But i see that i only will be avle to use 2 out of 4 clamps/locking skrews. Will that be enough or is this not possible in My ceiling..?

New Windows 11 laptop. Been through process to access iTunes music library but there is no way that I can see to edit the path, which only goes as far as iTunes folder but not to iTunes library within the folder. Tried installing and uninstalling both Sonos and iTunes apps. However when I do iTunes instal from Sonos in old Windows 10 laptop I have access to iTunes.

Hi,I want to be able to tell Alexa (through the App or Voice) to play music on my Play:1 speakers and Playbar.Alexa has found my Sonos One speakers and allows me to play music on them, but Alexa does not let me play music through my Sonos Play:1 and Playbar Speakers, as well as through my Sonos Groups/Rooms.Spotify IS able to find my Sonos Groups and Speakers, and does allow me to Play through any of those speakers using the Spotify App.I'm not sure why Alexa will not give me the option to use the Sonos Skill to play music through my Play:1 and Playbar speakers.Any help would be appreciated. Thanks 

Just changed from sky to bt sonos works apart from roam which just won’t connect tried all sorts - although factory reboot doesn’t seem to work either - any help gratefully received    

My Arc has been having issues with connecting to my Samsung TV.  Prior to switching to the Samsung, I had a older Vizio.  The connection issue happened with the Vizio as well.  I would just unplug the HDMI and/or unplug the Arc and the audio would come back.  That is not the case with the Samsung.  The option for Home receiver Audio output on the TV goes away. Also, I do use a Nvidia Shield for my content. Is this a cable, TV, or Arc issue? I have replaced the HDMI and seems to still happen. 

Hello All and thanks in advance for the assistance.I’m struggling with frequent audio dropouts on my Connect: AMP. I’m aware of the other threads and a potential (albeit poorly communicated) fix from Sonos that is on the horizon.  In advance of any fix, I’d like to configure the system as well as possible.My Playbar is connected via network cable to my router and all other devices are connected over ethernet. So far I’ve assigned a static IP to all my devices.Could I have some feedback on which channel I should select for Sonosnet based on these network matrix comparisons? I’ll confess that I am a bit confused on how to read it: JD

I have multiple sonos speakers throughout my house.  I have one speaker, a Play:1, that oddly has been giving me fits lately.  About 75% of the time, in the SONOS app, the speaker doesn’t show up anymore.  HOWEVER, the speaker Does show up when I access my speakers via the spotify app.  More so, I am able to play music on this speaker when I access it via spotify. Unplugging and plugging back in does temporarily fix the issue, however, the speaker is really high on a shelf so requires a ladder to do so.   Additionally, after a day or two, it pops back “offline” again.  There are also times when the speaker may have been offline yesterday, but now today, it is showing back up.  Its really weird.  We have many of the exact same model Play:1 speakers throughout the house, and this is the only one giving troubles…..and oddly enough is the speaker we want to use the most.