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I have a pair of Sonos 1 speakers (set up as a stereo pair), Move and a Roam speaker. All of the  speakers were working perfectly but now none of them will play music directly from Apple music. The speakers respond to the command (ex. they say now playing xxx song from Apple music but then they don’t play anything, it is just silent). They do respond to other voice commands (ex. they will tell me the weather forecast or time if I ask). The speakers work fine when I play music from my phone and connect to them through airplay but not directly. I am not sure why they stopped doing this but any advice?  Thanks

Anyone know why every single update I have to run twice we because of a a fail/try again error, and then the second time fails, shows a disconnected sub (using arc, sub and 300 surrounds), but then when checking the app, the latest update is there and appears everything is working. These are the screens I get for the first and second fail.  

I have an Arc for my living room tv and a beam for my bedroom tv.  I have the Amazon Alexa voice turned on for the beam to give commands.  However, when I am watching tv in the living room the sound from the arc pauses for a few seconds any time someone is asking the beam anything.  I do not see any settings in the Sonos app regarding the Arc for this to occur.  This will happen even if the bedroom door is closed and out of audio range of the arc.  Seems like they are connected in some way but cannot figure out why or how.  Any suggestions?

I’ve been experiencing an issue recently with my Sonos speakers, whereby when I switch to a new song, some speakers continue to play the older song, some play the newer one, some silent.  I have 2 Sonos S2, Sonos Move.I have a Netgear Orbi (802.11.ac) router.Everything here is in one room; the farthest from the router an S2 is may be about 20 ft.  So that is not an issue.My “controller” is an iPhone 15 Pro with iOS 17.1.2; my Macbook Pro 16” (Intel) is where I do a lot of my work and control Sonos.  The Sonos code on MacOS is:Version: 15.10Sonos OS:  S2Build: 76246300 Up until recently, things have worked just fine.I can’t imagine what the problem is, as bandwidth or signal should not be an issue with the relatively low proximity of the router.  So unless someone is aiming a signal jamming device (LOL) at me, I’m at a loss as to why this is happening (yes all my Sonos speakers are on the local WIFI network).I restarted the app on MacOS, no effect.The problem manifests intermittently. 

Beam Gen 2 with LG C1 and Firestick 4k Max. Firestick is plugged into TV and the Beam Gen 2 is connected to the TV eArc port. Everything set to passthrough. I think all is set up correctly as some streams are fine. The problem I have is the Beam (according to the App) is detecting some streams as DD+ even though I’m pretty sure they are Atmos. Any suggestions?

Hi there,I’m after a bit of help. I’ve got 2 questions -I’ve just set up the beam (gem 2) with my 2022 LG G2 TV via HDMI ARC etc, It doesn’t play in conjunction with the tv speakers, is this normal? I’ve followed all the instructions and it looks like it plays through the tv or the sound bar. If this is possible, does anyone have any suggestions?    if the hdmi is running from the hdmi arc input, is there a splitter that can be used in order to run one hdmi cable into a PS4 and another into the Sonos beam? Will this reduce the sound quality? Appreciate if one could be recommended.Thanks in advanceAsh 

Pretty much the title. I am based in Norway, my account profile is set to Norway and my AppleID is setup for Norway. None the less, no Apple Music is listed in the Add Services and Voice. My setup is a Beam (Gen1), 2 Symfoniks, a Play1 and a Play3.The iOS app has been uninstalled and re-installed after a reboot of the phone. Still no luck.Several other services are not showing up despite being supported for Norway:SoundMachineradio.netAldi life musikidagioHearts of SpaceDeezerBookmateAny thoughts or ideas on why this might be happening? 

I  am trying to link my sonos one with google or alexa and can not get it to work.Below is the latest message I  am getting.  Please can someone tell me where on the sonos app I find the “more" button or the settings button….. Update I have found the account settings, but can't see how to link speakers to my email address.... Thanks Register your speakersYou need to link speakers to your emailaddress Sonos account before you can add this skill.Open the Sonos app on a mobile device, and go to More > Settings > Account Settings. (If you don't see Sonos Account, your Sonos system needs an update.) 

I have two systems on two different networks in the same house and I can’t seem to merge them on to one network?anyone run into this problem?

Lpcm sound is considerably quieter than Dolby Digital plus 5.1 or other modes, annoying Is that normal or not?Or maybe work in progress?Is lpcm the best option for my setup , gaming on ps5?Thanks everyone for helping in advancePeace Dawid

Is there any way I can switch off notification sounds in Era 100, i.e. of a succsessful bluetooth connection? It’s really irritating (and for some reason it triggers my dog). I know if the connection was sucessful anyway - I can see it on my app and there the light is indicating it. 

setting a pair of Ones and Sub to the lowest volume via the app (1) is still too loud. any way to set lower?

How can I turn off a Sonos audio message about voice control?  Whenever I pause and then unpause my Era 100 speakers, I get a Sonos audio message about using voice control; and I want to delete that or turn it off.  After hearing the message several dozen times, I’m ready to delete it

I  have the Sonos bug! Current setup in order of purchasePlay One (second hand. Didnt use it much)Era 300 Love itArc Love itI then added two Play 3 as theatre pair.But I live in a world of vinyl mostly My current hi-fi setup is Yama ha R$-N602 Network Receiver (AMP)For which I have connected to itMy 1979 Pioneer record deck (I have an Pioneer Ampt from 1979 but it is in storage due to pending house move)Sony SACD playerYamaha Network Player By the way Yamaha’s MusicCast is rubbish] Anyway if I buy a Sonos Port can I connect my Yamaha Amp to it that allows me to play any of the connected components (SACD player, TT etc) through my Sonos speakers via the Port? Obviously my SACD player, TT and Network player all connect into the ampWhat output do I use to the Sonos Port? TIA Steve By the way I took some advice from this site about adding rear speakers to my Arc and I picked up a pair of Play 3’s on stands for £150. Wow do they make a difference to the sound. Sub next

Hi, i have an older LG tv. No HDMI ARC on this one.  I have an OREI HDA 912 set up. Have my tv receiver connected to HDMI IN. I have HDMI OUT connected to the tv. I have an optical cable plugged into the Beam and OREI.   I can get picture, but no audio.  That said I have had audio before, using another audio extractor and it worked consistently. That set up was using an amazon firestick instead of the tv receiver.  Since exchanging the firestick for the tv receiver i have had audio working using both the old extractor and the new OREI i just got. However i loose the audio eventually. For example, turned the tv off last night, beam audio was fine.  This morning i have no audio. I have no idea how to test for audio and can’t seem to reverse engineer the set up that produces audio. last night was the first time i used the OREI. It didnt work at first but i slowly changed from TV to Bitsream to LPCM. I gave up after a while and left it on bitstream and it magically started to work several

Greetings all… This topic may have been covered, but i haven’t been able to find a clear answer. I have an Onkyo receiver connecting to a Samsung TV. I have multiple HDMI sources (Firestick, Sony Blu-ray DVD and DirecTv) connecting to the receiver. I understand I cannot connect any wired speakers to the receiver, I would like to use it as a AV switch.What would be the best way to connect these devices together? 

The only thing I can find for searching for atmos content is to manually scroll through every atmos recording ever made.   I can't find a way to search for atmos recordings from for a specific composer or artist.   Have I missed something or is this just the state of things? 

i am getting millisecond audio dropouts/disturbance when my sony x900h is on playthrough set to auto. happens with whatever i am playing. streaming or cable or 4 k player. when i turn pass through to off play perfect. no dropouts.  i have a sony x900h. and attached to tv with optical cable to playbase and a sub and two ones.  attached to tv thru hdmi are a apple 4k tv a optimum cable box nintendo switch and a 4k blu ray player  changed optical cable and hdmi cables. please help. thank u

I'm just trying to listen to music.   Suddenly Sonos is making me reauthorize all of my accounts.   Every time I try to search for something I have to reauthorize another account.   Is this what I'm paying for when I buy a Sonos product? 

Hello all. So I am new to the whole ‘soundbar’ game. I recently went to Best Buy to get their advice on what kind of soundbar and receiver to get for what I was trying to do, and they recommended getting a Denon receiver (AVR-S650H) and Sonos Arc soundbar. My goal was to have the soundbar connected to the TV and also to the receiver (because we use the receiver to play the radio through, and when we turn on the radio on the receiver, we’re wanting the radio to play through the soundbar). So, I have successfully connected the Arc soundbar to my TV (which I did via the HDMI Arc cable) to play the TV’s sound through it (and there have been no issues with this). But I am also wanting to connect the soundbar to my Denon AVR-S650H receiver (again, to have the radio come through the soundbar), but I am having difficulty on how to do this. How can I connect the Arc soundbar to the radio receiver without disconnecting it from my TV? Thank you

Can you separately control volume of each speaker in same room.?Arc → eras → sub

I strongly object when wanting to listen to a newscast at the top of the hour, to miss the headlines etc. because a long commercial is heard.  I do not accept this. Further the application (at lleast on iPhone) has no parameter to switch this off. I admit I no longer use Sonos or less and less because of this. I would like complete explanations. Regards 

I just bought a one sl and already had four Play:1,’s.  I want to stream from airplay to all five speakers, I thought I could do that.  So far airplay on my iPhone only recognizes one sl not all of them

hello, everyone! i just bought my very 1st Sonos, Beam (Gen 2) last year. everythings went well except my TV’s remote can’t control the volume, so i always using the app to turn up/down the volume. i’m using Sony Bravia VU3 with RF remote and i’m kind of tired with this problem. can anyone help me here? maybe another device could solve this? oh, and i already tried to setup my remote via app thousands of time and never succeed.

I’ve downloaded a 12 hour white noise playlist on Spotify, every night I notice that it gets about 3 hours in and then just stops playing. I know the songs are not corrupt because if I play the playlist on another device, it plays all the way through. I changed broadband providers (not because of this issue) and issue still happens. I have good internet connection so wouldn’t have thought this was why. System updated.  Why does it happen?! I always wake up to the silence!