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I bought a white Era 300 wall mount last year but realised I didn’t need it.  I assume it’s too late to get a product refund.    I wondered if there’s a Sonos forum for selling it second hand or whether I should just use eg Ebay.   Any thoughts/ideas?

Last year, my turned-off Apple TV worked fine for me to run automations and play music on my SONOS Arc. but for some time now it is no longer able to execute that way.

Roam is excellent, portable and sound is good.  Purposely purchased with mic for the TruePlay.  Device needs 3 band EQ adjustment.  Bass is outstanding, Treble is good, not great.  Having no Mid adjustments is horrible!  Seems like an easy software fix. Mid adjustment feature please!

I am using Sonos V2 and everytime I try to get it to load my Itunes Music it gives me an Error Code of DESKTOP-HCG3OIT is not responding.  Anyone have any ideas on this as its driving me mad trying to figure it out.  Thank you

How do I get these to work? No matter what i do I can not get any luck. No luck with being a Sunday and customer service being closed

Hi Group I am having trouble connecting my library on a QNAP-TS264 to a new Sonos set  up S2. I keep getting the error 900 Server stack message, but on checking REGEDIT the IRPStackSize is as it should be. Has anyone come across a similar issue?  

Bought new Lenovo windows 11 laptop. Itunes music library not visible on sonos despite setting private network etc. However when remove music library setting in Sonos and add music library in Windows 10 folder my music is visible. How can I set up iTunes music library in Windows 11 or do I need to use Windows 10 link?

Spent hours trying to play Spotify using voice control through my Roam.  Linked the skill in the Alexa app but when you ask to play Spotify Alexa cannot find it, and asks to be asked to locate the skill which she then cannot find. 

 Hi. I made the Arc system with Sub and Era 300, connected by HDMI ARC from TV A. If I add a AMP(or PORT) for TV B connected by HDMI ARC also,the AMP can stream the sound to Arc system that was already connected by TV A??(if the TV A is turned off) or do i need to make a new speakers group only for TV B? Thanks.

Sonos Move 2. When using Spotify free streaming service audio abruptly stops. When I press play it will start to stream playlist again only to stop again after a few songs . This DOES NOT appear to happen on all streaming services.   Any ideas ?     appear to happen on all str services 

I just got a Sonos Arc and a pair of One SL Shadow.  Can I pair them together for use as a surround sound system?  I got some kind of error message that since the Arc is Dolby Atmos, any surround speakers have to have the same feature, i.e.  Era 3.  Is this true?

hi - had setup in new house with Archer VR1600v, smaller area / single storey, line of sight for S5 and S1, tv bar ‘around corner’ (~5 m away!)all products up to date.intermittent audio playback dropouts on radio or Spotify, and often mobile app ‘cannot connect’ when updating volume or pause / play. no microwave or other bluetooth/wifi products ‘running[‘ diagnosis 1870521460 hoping someone at sonos can confirm issues being experienced? 

Do I run any problems if I plan to get Sonos Arc and Sub (gen3) and connect them in Unifi network like this:Arc wired to Unifi Switch Lite 8 and then connect sub wirelessly to Arc. In my understanding this should not create any network problems because sub won’t connect my wifi, it connects directly to Arc? Also no rstp or stp network setting changes are required? Or is it better to connect Arc via wifi to network and then connect sub wirelessly to Arc or connect both via ethernet to network?

Hello, I’m using BEAM Gen1 connected to a couple One Gen2 surround speakers. I would like to add additional 2 ERA100… is it possible?  

My sonos says mix 106.3 is no longer available on iHeart Radio - but it is...I'm listening now on my computer (not sonos system). Why?

Hey all - here is the basic situation:I have an 8 speaker Sonos system including 3 Amps The Amps have all stopped producing sounds completely. I have removed the Sonos Amps from the system, reset them, added them back in to no avail.  It looks like they are playing music but no sound is coming out of any of the three speakers. (All other speakers work normally including when grouped with the Amp) Checked the speaker wiring (all looks good), ran speakers from another non-Sonos amp (played fine) so I am really not sure what the situation could be.Any advice for troubleshooting?

I have Sonos on my outdoor patio, but not inside. I bought a Sonos Move and Sub Mini to bring the outdoor sounds inside, when necessary. However, I would like to be able to play JUST the Sonos Move and Sub Mini INDOOR, but I don’t get the option to “assign” the Sub Mini to the Sonos Move. Is there a sub that WILL pair with the Move, so that only those speakers are playing inside, and not have music playing on the patio at the same time?

In my lounge, I have an old turntable connected to a Technics amp as well as a pair of passive speakers. In the same room, I have a Playbar and two Play Ones connected by optical and WiFi system to the TV for a ‘cinema setup.’I want to get a better turntable and speakers so I’m wondering what the best way of doing this would be:A new turntable connected directly through line in to two Era 100 speakers (I think 300s would be overkill for a 18 foot x 10 foot lounge?) which would replace the Play Ones. Saving space would be desirable. A new turntable connected by BT to two Era 100s (could they act as TV speakers as well? Would I still need the Playbar?) A new turntable, keep the amp but replace the speakers with better ones. Lots of other ways of doing this but my priorities are improving sound and using less space.I would be grateful for any input (so to speak!)

I have a Samsung 4K 60hz TV WITH Arc HDMI port out which is connected to my Sonos Beam Gen 2. My Xbox series X is connected to another HDMI port on my TV. my wireless Astro A50 headphones connects to the Xbox via USB but also needs optic cable connection to the Beam. But Beam Gen 2 has no headphone or optic cable or any additional OUT port.  Can I use an Arc supported HDMI splitter of some kind between the TV and the 1) optic cable to headphones base, and 2) HDMI to Beam2?if so, what kind of splitter and cables are recommended? Any specific model recommendations? 

Ok so my setup has several network SONOS AMPs and speakers throughout the house. i also have Samsung TVs I’d like to have the TV’s playing the videos Spotify delivers while audio is provided by the Amps. I’m I just too far ahead in terms of what’s possible?

Hi! I have a speaker at work logged into work email and uses bosses accounts. Now I have one at home and I can’t log out of the other email and use mine. It tells me to use the work email. I want to be able to log into my personal account and use my personal streaming services and record player at home. Any advice on what I’m doing wrong?

I have read some discussions of this, but I am confused. I understand that when you set up Amp with wired speakers as back surround speakers that you cannot access line-in for a turntable. I’m trying to figure out if there is a work around for that. Like setting up 2 different rooms (even though they are in the same room) and somehow toggling between the set-up that I want for movies using my wired back speakers (which is most of the time) and the set-up needed to listen to a turntable.

Can I downgrade a sub Gen 3 to the S1 app

I have dropped my Sonos ERA 300 to the floor and the back cover has fractured, I want to know two things, are there any tool or program that I can try to know if this hit cause problems of the sound? and do you know sopport service in latin america?

I have tried every setting in the Samsung s95b audio and sonos app and Apple TV and still cannot get the audio to sync! I got the arc from Costco so wondering if it’s a hardware issue or the default/included hdmi cable that’s the issue?  HELP ME