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This is my 2nd Sonos Move (first one was sent back under warranty) that won't turn on. I can't believe that these speakers are this bad where I've had two in a row stop working after less than a month  I've tried all the factory reset nonsense and it doesn't work Does anyone have a different fix or possible cause of this? The speakers have been kept inside and not exposed to water. 

Good morning,Here is my current configuration. A Sonos Connect device connected to an amp (and connected to Bose HPs), and in another room two Play:1 speakers. Can I play different playlists with a Spotify account (one on the connect and the other on the 2x Play:1)? I have a Spotify premium duo subscription. thanks in advance

Hi,I recently bought a couple of Sonos-speakers, having heard a lot of positive things about the brand. I connected them to my YouTube Music-account and everything worked flawlessly, until this weekend.Suddenly I only get a message that says “Unable to browse music” when trying to open my start page or hitlists. I try to google a bit, and after trying to both delete/add account and reauthorize without success I decide to contact Sonos support.Sonos support tells me to try the same old reset this and that, and proceeds to say that there is nothing wrong on their part, I have to contact Google because the issue stems from my account.Google tells me that they don’t have anything to do with the Sonos-app, so I have to contact Sonos support.So what am I supposed to do?? Am I the only one with this problem concerning YouTube Music?

I have been struggling to restore my Music Library located on a WD Home Cloud to my SONOS system since WD issued the notice that the support was changing last August in an email.I have followed the instructions supplied in the two associated links, Answers 34991 & 50881 to the letter.The basic configuration of my system is as follows:Internet router with WD Home Cloud plugged into 1 port, and SONOS Connect plugged into 2nd port. and 5 various speakers connected via wifiFollowed the instructions for IOS products, using Mac (IOS Sonoma 14.2.1), iPhone (IOS 16.6.1), iPad (IOS 17.2)Using the SONOS App S2 (Version 15.11)I have even altered my Folder structure on the drive to reflect the instructions that have been given as follows:smb://WD Drive/Media Files/My Music/I created a local user as instructed for example, Localuser with a password LocalPW01But after every alteration or change to settings, I am unable to add to the S2 app my music library.The WD Home Cloud drive I can access on

hello everybody, when I try to start a podcast with TuneIn, the system only play a phrase telling “this is TuneIn”, then nothing is reproduced. Last saturday everything worked properly.This issue is with both services TuneIn and TuneIn new.What’s wrong with my system?thank you in advance

I’ve learned my lesson.  Don’t update multiple devices and software on the same day.  Don’t be an early adopter.I can’t determine where the issue is, the Sonos App, or my AppleTV.Updated AppleTV to TvOS17.2.Updated Sonos to 15.11.I have a Sony x950h.  Arc, Sub Gen3, two OneSL’s, all connected via eARC HDMI.Everything was working great, after these updates, everything went haywire. Volume control via the Apple TV Remote stopped working.AppleTV no longer detects Audio System via eARC (only lists TV Speakers as an option)Sonos app cannot recognize any remotes. Strangely, with all these issues, I am still getting sound out of the Arc, 5.1 and Atmos.  I just can’t control the volume with any remotes.  I have tried resetting the Apple TV Remote (by holding Down Volume and TV button), I have also tried to relearn the remote on the Apple TV.  While trying these options, I attempted to teach the Sonos App a different remote, and no remotes are being recognized.  I have tried a Firestick remote,

Today my Sonos is refusing to load any playlist I created on Amazon Music Unlimited that has more than 100 songs. I’ve reset router, cable modem, all speakers/amps, controller, deleted and reactivated the amazon account. All apps and Sonos controller are up to date. I verified my amazon account is active and still at the unlimited level, which it is. What is really odd is I can load any playlist, no matter what size, if it was created by amazon. I just can’t load my playlists, unless they have 100 or less songs. I contacted Sonos support and was told amazon limits playlist to 100 songs on Sonos, although only my personal playlist are not working if over 100 songs. I contacted amazon and they said they do not limit playlist songs to 100 on Sonos.I really don’t want to switch from amazon, I have been happy for a couple of years with their unlimited service.Just wondering if anyone has any suggestions?The attached pictures shows what I see when I try to load a playlist with over 100 songs

The SiriusXM app no longer has categories, stations are just listed in numerical order. What happened? 

Anybody has this set up? Any problems?I thought Apple TV> Phillips Hue Sync box>HD Fury 4K Arcana>-HDMI OUT to LG OLED 2018-eARC to Sonos ArcThe HD Fury 4K Arcana 18Gbps - Dolby Atmos eARC is quite expensive shipped to Norway, $330, so I would like it to work 😊 I just wanted to take a moment to send my warmest regards to this amazing community. From my experience, it looks like a wonderful place to seek help and connect with like-minded people. Can't wait to start sharing my own experiences here!Sincerely Lars

I’ve noticed others with the same problem...so I anticipate the answer may be obsolescence (planned or otherwise), but looking for official support here if possible.All components have been hardwired and in place for over 5 years (except for the newer connect models, which replaced older connect:amps not supported by S2.The Diag file number is 2005163756.Many thanks if someone could review the diagnostics and LMK. 

Hello everyone,as you can read in this topic two of my 4 Sonos Play 1 are defective. Even at low volume, the woofers start to pop. I was about to start unscrewing and replacing them, then I read here that they will probably be replaced. Is this still the case? Thank you very much.

Hi we are making our kitchen bigger and want to install Sonos cealing speakers and need to know cealing placement and how many to install it’s outlined in red it would be just for music.  And then the room outlined in blue is a bar room wanted seperate amp and speakers for that one also and would would like same advice.  Thank you for any help it’s appreciated.   

I am looking at purchasing a Beam or Arc for my TV. There are times when I need to listen with Bluetooth headphones in another room while people are watching the TV (e.g. news). But my TV doesn't support simultaneous output to both Bluetooth and Arc or Optical.Is it possible to output audio to my Beam or Arc and connect Bluetooth headphones to it?

I am very new to REAL audio, and with all honesty, if I had not been able to shop at the base exchange, I may never have even found them.  After I went home, thought about it, and did a little research, I decided to purchase the Move 2.  I was shocked by the clarity and little bit of boom this speaker could give. I looked at my TCL (nothing wrong with them, but it was a Black Friday deal), sound bar, and sub I used to listen to music and decided I am tired of distorted jams…. I needed more…  (put on sunglasses)Papa Roach, Pink Floyd, Garth Brooks, 2 Pac, Bone Thugs and Harmony Trans-Siberian Orchestra and Kenny G on and on…  I listen to it all, and I like to listen to it loud, and now that I work from home, I do not have to wear the awesome but annoying at times headphones I always did… But I did what I always do: get excited and started looking and ordered two items from Sonos and thought I may have made a mistake…  Or my own justification to buy even more and have an awesome surround

The only way to reset the sound is to unplug Arc and TV, or as I do as my 75 in is mounted high on the wall, I go to the circuit breaker and turn on/off.i contacted both Sonos and Samsung. Sonos last week said their software worked fine and I should contact Samsung. Samsung admitted last week that there is a glitch, put me on hold and went into my tv and fixed it. It happened again yesterday so I went to Samsung. He suggested that he would reset the tv (like a brand new tv!!) I said yes only to find out that I had to reinstall all apps, sound bar etc. I was PEEVED! Plus afterward the eArc still did not work.I poured myself a scotch, went down to the fuse box and turn the circuit on and off. Arrived upstairs and the eArc worked.Then early this morning, I turned the system on and kept hitting the lower volume button so as not to wake my wife. Sure enough the sound went to TV Output.I phoned Sonos and guess what, this morning he admitted THAT THEY KNOW THERE IS THIS GLITCH.I am back up an

Hi there,I have 7 pre existing ceiling speakers spread out through my upstairs floor. 2 in a screened room. 2 in kitchen. 2 in living room. 1 in master bathroom. Each are has wall mounted volume control with all 7 speakers feeding to a receiver in the living room. I’m interested in connecting through Sonos but unsure what unit or units I would need to do this. Any help would be greatly appreciated. 

I set my Left Play 1 (wireless) on top of my Sub (wireless).  They are part of my home entertainment system that also includes a Right Play 1 (wireless) and Playbar (ethernet).  The Left Play 1 and Sub sitting together will work for a short period of time and then they go offline / not connected in the app.  In the past, I had alot of separation between the two and they worked fine.  Also, the Right Play 1 and Playbar stay online without issue.   Therefore, I have to assume that because I have the Left Play 1 sitting on top of the Sub, they are too close together and causing them to go offline. I really like the Left Play 1 sitting on the Sub in my new smaller space.  Is there a solution to keep them from interfering with one another?   Or do I need to move them further apart and if so, how much distance is required?  (Note, I’m not able to ethernet either one in my current set up, both would have to stay wireless).Thanks for any advice! 

Hi everyone,  I am finishing up the last details to open a gym. I have seen similar topic but would still like your feedback. The gym comprises:- A small reception / coffee bar which is 14 m2- A weight lifting area which is 150 m2- A spinning area which is 35 m2- A multi funcional room which is 65 m2- A corridor leading to the changing room which is 25m2Both spinning an multi functional would have their own system as we need to equip the instructors with mics.However the weight lifting, reception and corridor should have the same content with different sound level. I hoped that the Sonos ERA 100 or 300 would create their own network to connect together and that would have been my first choice but it seems like they are not compatible with the Wired Sonos setup. What would you recommend in that case? Note, the gym is located in A small town in south America with unreliable internet… Best regards, Pierre 

Hi there, Can ceiling speakers be used as main speakers as well as surround speakers? I’ve got a new extension and I’m hoping to get an arc, sub, amp and 4 x ceiling speakers.2 of the ceiling speakers I’d use pas surrojnd but the other 2 I’d like at the back of the extension and to use as additional sound to what’s coming from the arc.  Is this possible or can they only be used as surround speakers?  

I have two Sonos 5 speakers (gen2) paired in my living room.  When I connected them, the app said I have a very strong wifi signal.  Sometimes when I look for them on my iPhone (S2 controller), all other rooms are available but the living room just doesn’t exist.  I will then look at my iPad (sitting directly next to my iPhone) and my living room is there and available.Later on, the living room will just “reappear” on my iPhone.  Also, those speakers are up on a high shelf so it is very inconvenient to unplug and reconnect them as a solution.

Hi - I just moved into a house that has 8 zones of speakers (not sure what brand) and Elan wall switches in each room/zone.  I want to start adding sonos amps to each set of speakers (maybe 2 sets of speakers to a zone) in some cases.I would like to have the option to control the volume in a zone with a wall switch as well as the app.  Will the Lutron Pico Smart Remote  work with a Sonos amp connected to non-sonos ceiling speakers?If so, can I just connect the speaker wires in the existing wall plates to each other and replace the wall receptacle with something to hold the Lutron?

Hello all, I am new to this and I have recently discovered the Sonos Radio app. After playing around with it, i have discovered that there do not seem to be any Italian radio stations listed under Browse Radio > Locations > Europe > Italy…Whilst there are many cities listed not one of them displays a radio station.Please, am I doing anything wrong?Thanks for any help.

Hi everyone!I would like to ask a question regarding the setup of the SONOS arc + 2 eras 300 + sub. I have connected such system together with a Lg OLED EVO and it works great. However, I used to have a Panasonic system that had two standing boxes (now substituted with the eras 300). The difference between the older Panasonic system and this new SONOS system is that the voice of the people speaking on the TV can just be heard from the SONOS ARC in the front, instead of being heard from the eras 300 too. From the eras 300 I can just hear the music of the films, so the soundtrack. In the other system I use to hear everything from the stranding boxes I had.So my question is wether it is possibile to change such thing in the way that the voice is hearable from each era 300 too.Thank you

I have multiple Sonos speakers including Arc Home Theatre Setup, Move, 2 x One’s plus a Roam unit.I live in a reasonably remote area and get power outages around once per month. All Sonos equipment  powers up again with no issues communicating with each other or Amazon Alexa devices, Apple Music, Netgear Orbi router etc. - except that is the Roam speaker. Everytime I have to Reset from scratch. Once done it works fine until the next power Anyone else having this issue ? Thanks

I have a Sonos Arc, Gen 3 Sub, & two SL Ones hooked up to my Samsung QN90B TV.  I can see my settings are correct and Dolby Atmos is turned on.  When I play Amazon movies or shows that have Dolby Atmos I can only see Dolby Multichannel PCM 5.1 in my Sonos app.  I spent over 2 hours with Samsung and they told me that my settings are correct and that Dolby Multichannel PCM 5.1 is just a name coming from the TV and that if my Dolby Atmos is on and I am using the HDMI eArc port, the sound is in Dolby Atmos.  Is this correct?