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I am trying to connect a Sonos Port to my existing Sonos system. I have the line out going to a Sony receiver and the line in coming from a turntable that does not have a preamp. The turntable sounds is low coming out of my Sonos speakers and I can’t adjust it from the app or the receiver? Any thoughts?

Hello, all.I will occasionally get a prompt to update the Sonos controller on my (Windows) desktop app. (Sometimes I will simply navigate to Check for Software Updates, too, as a good habit.) Either way, when I do, I get an error message that the process failed … but when I try again, I get a reassurance that “No Update Required,” and my “Sonos system is up to date.” Well, that’s great. But then what was the error message all about?This has been going on for years, but I can’t tell where to look in the menus to determine if I really am running the latest, best version of the controller/software. Several of the online community threads brush close to this issue but never really address it squarely. Thus this post.Yes, I have tried restarting the computer. Yes, I have tried uninstalling and reinstalling the app. Yes, I have reset the controller with my speakers. Yes, I have tried rebooting the router. And, no, there is nothing wrong with my wireless connection.(I just thought I’d save fo

I recently switched from deezer to spotify.Accessing spotify source from sonos I do not see “liked songs” playlist. Where am I wrong ?Thanks

I have a Synology NAS drive with all my musc and have created an account for the sonos system. Total Songs = 47900 +Library Settings default All display In iTunes with no issue.When I update libraray on Sonos App Windows 10 some tracks never update and are missing when wanting to play an album of an artist. Also same happens updating Sonos App on iPhone or Samsung. Anyone know what I am doing wrong, or please offer suggestion for me to resolve,  

Ok so I have the Arc, the Sub, the Amp and two in ceiling speakers and I use Apple TV for my streaming video and music.  I have just added 2 speakers (pre wired) in the ceiling of my patio. What is the best way to stream music to my patio speakers? I’d like to have a separate music tuner from my tv so I can still watch TV while playing music on the patio. I’d like to keep everything Sonos if that’s an option. Any advice would be appreciated. TIA, Todd-Orlando,Fl

Currently I have an ARC and two Gen 3 Subs and a pair of ERA 300 for the rear channel. I was looking at adding a pair of Sonos 5 speakers to the from channels of the surround system for more immersive ATMOS experience.  Is this something that will be possible in the future or and configuration that is possible currently that I am not aware of?

Sonos One set up in “Bedroom” with a Sonos One SL stereo pairWith built in Alexa and Sonos voice assistants:When I say Alexa play BBC Radio 2 , she says “playing BBC Radio 2”, and then…silence.When I ask Hey Sonos play BBC Radio 2, it says “Okay, playing BBC Radio 2..  then silence.It does the same with any radio, the BBC App, Rayo, Tunein etc. I tried resetting my Sonos One to factory settings, re-added it, and still exactly the same thing happens. I connected it with ethernet cable. Same thing. Sonos Arc set up in “Living Room” with Sonos Sub and two rear Sonos SL’s. The Arc is ethernet wired and connected to TV with HDMI.With Alexa:Will start playing a radio station when asked, but when you ask it to stop, it ignores you. If I ask Alexa to play Radio on Bedroom on the Alexa phone app, it works ok.  This has all started happening in the last two weeks. I have rebooted everything, removed and re-added Alexa, Factory reset the Sonos One 3 times. I don’t know what else to do.

Despite being plugged in and sat on the charging base my roam speaker won’t charge. It’s now flat and unusable. I’ve also recently changed broadband providers so I can’t see it on my system either as I can’t add it to the wifi!where do I start please?!  

I have the Sonos Beam Gen 2, Sonos sub mini, Apple TV 4K 3rd gen, and a PS5. Whenever I play movies or video games that either have Dolby Atmos sound or LPCM sound, my Sonos Beam randomly reduces the volume then goes back to normal. This started with the previous Sonos Beam Gen 2 update.

Having an issue with Apple Music playlists not visible within the Sonos app, I’ve tried removing Apple Music from services and adding back to no avail - could anyone recommend how this might be fixed? TIA

I am looking to set my living room up with a 5.1.4 overhead speaker setuphttps://www.dolby.com/about/support/guide/speaker-setup-guides/5.1.4-overhead-speaker-setup-guide/ I plan to use sonos amp+arc+sub+2wall speaker either side of tele+2 wall speakers either side of sofa+ 4 ceiling speakers as per the dolby design. Amp will be in loft with eArc link to TV via hmdi/cat6aQuestion is if I can only have 3 pairs of speaker on the amp how do I connect the 4th pair so it is all in sync with the TV. Thanks 

Our router had been reset and I cannot now find my system neither can I access my account, system and services/voice on the app.  Phone or iPad app cannot find the system???????

Setting up new Five. Get to the point it is showing in system but unregistered. Try to register and get message must perform factory reset to register. perform factory reset. shows in system tab but unregistered. must perform factory reset in order to register. etc, etc, etc. 

After using an Orbi mesh network along with a Sonos network with a collection of both wired and wireless connections FOR YEARS, as of December 2023, my Sonos system informs me that I’m an idiot. Well, not exactly, but suddenly I can not use the Sonos network - not one component, not one attempt at using the “let’s fix it” prompt has worked after maybe 15+ attempts with unplugging & resetting Sonos components as well as Orbi routers, and even my Verizon modem (which has never been used as a router in my setup).I had updated my Orbi routers to the RBRE960 version from my older RBR50 system back in September 2023 - and not one hint of a problem since then.I am at my wit’s end as to how to correct this - tried to connect to both my primary Orbi network as well as the IoT “sub” network broadcast by Orbi.  Neither will connect.I have 50+ smart devices connected to this Orbi network, both wired and wireless, and cannot figure out why, after months of the new Orbi being online and working

Hello.If I use the upgrade offer on a unit, fx Sonos Playbase, will the unit be deactivated afterwards using the upgrade?Kind regards Rene

Is anyone having problems with Pocketcasts on Sonos S2? I subscribe to a good number of different podcasts which were all working fine, but since this morning all BBC podcasts no longer play. I get the familiar error ‘the connection to the pod casts was lost’ I have tried re-authorising the account, also deleting account and setting up again but this has made no difference, The effected podcasts are available and working using Pocketcasts outwith Sonos.

Hi, I need to de-register my play 1 from the app, as they are linked to another account… long story, but I thinks its the only way to register again, tried the factory reset etc.. not working at all.. I can see the play1 on the app as NOT Registered.

Hej,Jag antar att Ray kommer att gå efter ett tag i standby-läge efter att streaming från appen har stoppats, eller har jag fel?Ytterligare en fråga:Egentligen vill jag använda Ray som min sovrumsradio (ingen plats för en mottagare och klassiska högtalare) så den ytterligare frågan är om enheten med Sonos app måste vara PÅ under radiostreaming?Tack så mycket!

Hi,I suppose that after the streaming from app is stopped the Ray will go after a while in standby mode or I’m wrong?Thank you! 

Hello all,About two days ago, I asked a question about adding existing ceiling speakers to my current set up (Beam2, Sub Mini & 2 Play One). I have been advised not to.I still want to use these ceiling speakers (independently of current Home theatre set up) as one of ceiling speaker is in a different room and it’s a pity not using it:)The cheap option I am looking at is to get the ZP100 as an amp for these speakers.1st question (maybe a bit stupid):  As ZP100 is quite old, do I need to connect it to my broadband via ethernet cable? or using Sonos bridge? or will it connect automatically to my wifi as any other recent Sonos product?2nd question: Is it ok to have my current home theatre set up on S2...and these ceiling speakers on S1?As I said, I have no intention (anymore) to group these speakers with my other Sonos products… I just want to use them because they are already there :)Many thanks guys

Is it possible to use my ARC / SUB3 and an AMP with in ceiling rear speakers for my rears?

Hi everyone, I'm looking for some advice. I own an Era 300 and the speaker itself is amazing but I've run into an issue with using the Sonos app and Bluetooth at the same time. Basically I'm using another app called Homey which allows me to automate songs/sounds from the Sonos App and sync them with my smart lights.The purpose of this is for D&D to play sound effects for dramatic effect. The feature by itself works perfectly fine.However, I have my phone connected via Bluetooth to play background music on a dynamic music app for D&D which also works fine by itself.The issue I'm running into is that when I use Homey to play a sound, it cuts out the Bluetooth music to play the sound and then doesn't go back to the Bluetooth source afterwards. What I'm looking for is a solution that ideally allows both sources to play at the same time so that the Sonos app doesn't block out the Bluetooth music. Or at least allows the Bluetooth music to play back via the speaker once the Sonos app

Hi - does anyone here know where I may be able to get some proper help for my Sub?  <modelURL>http://www.sonos.com/products/zoneplayers/Sub</modelURL><softwareVersion>77.4-49290</softwareVersion><swGen>2</swGen><hardwareVersion>1.8.6.6-2.2</hardwareVersion>I have been around in circles with online documents, Sonos support@ email addy has been decommissioned, tried the bot and it has taken me in endless circles and the numbers for Singapore and Malaysia don't work.Seriously Sonos, you need to get your act together with proper help! So now a last attempt to see if anyone here can help me.Recently the sub did an auto update, then it would not connect on wireless any longer, having unplugged all, reset router, checked absolute detail of router config and requirements, reconnected. At reconnecting on wireless it says it is connected but when finishing up an error connecting to your network keeps appearing. So I eventually  unplugged it, draggi

I want a small back speake to fill in the sound from my soundstage and will connect to my network easily !

I am looking for recommendations for a new sonos setup for my man cave. I have a nice TV/Audio arena.  I watch 4K TV streaming services and listen to XM Sirius and my CD collection.  My AV receiver got toasted and thought it might be time for a change.  I would like to start off with a minimal entry level system and expand/upgrade over time.  Thanks...