Answered

I have the Sonos Arc as part of my surround set-up.  Lately the volume will either mute or shoot up to maximum volume on its own.  There is a bleep which proceeds this.  Sonos customer service is no help, all they say is unplug it for a few minutes and then plug it back in.  For a nearly £1000 sound bar I am really not happy!

I have a problem with my pair of Era 300. When I play music through Spotify or through Spotify via AirPlay, the music plays for a while and then shuts off, even though my phone or PC shows that it is playing.  I've tried unplugging the speakers, closing the Spotify app, or switching from AirPlay, but the same thing keeps happening. Anyone have a similar problem?

I just received my Pro-Ject Turntable today and hooked it up as described.  I plugged into my Play:5 which I had set up as a stereo pair.  The speaker that the wire was NOT plugged into played while the speaker that had the wire into it was silent (save for a hum.  There are two ground wires on the cable that came with the turntable and I’m plugging directly into the Sonos so I didn’t know what to do with that extra ground plug.  The phono stage on the turntable is set to line out and now nothing is playing.  Not sure what’s wrong.  I have another Pro-Ject DC Carbon hooked up to a regular receiver and speaker set with its own preamp and it plays perfectly… HELP! 

I control Sonos devices on my iPhone/Sonos App. I have lost connection with all my Sonos devices. Even 2 Connect Amps ethernet wired to my router. Devices do still show up in the System Info page. Shown as ‘not connected’.  I have gone through the power off routines on the Sonos devices and the router (several times). I have deleted and re installed the Sonos App. I had an energy Smart Meter installed a couple of days ago. Sonos was fine before the Smart Meter. This is the first time I have used the Sonos after fitting the Smart Meter. A coincidence? Or could the Smart Meter interfere with the Sonos/wifi signal?

Ciao una domanda, Era 100 in surround funziona il bluethoot o viene disattivato come l'assistente vocale?Grazie

Hola!! Estoy teniendo problemas con mi Sonos Sub Mini. Me aparece que está conectado al sistema, la luz está encendida, el ecualizador ajustado. Pero no suena. Lo compré hace 6 meses y ya no funciona. Puede ser posible esto?ya lo reinicie, lo desconecte y cuando presiono el icono en la app para que emita sonido, lo lo hace. A alguien le pasó lo mismo? Hello!! I'm having problems with my Sonos Sub Mini. The light is on, the equalizer is adjusted. But it doesn't sound. I bought it 6 months ago and it no longer works. Can this be possible?I already restarted it, disconnected it and when I press the icon in the app to make a sound, it does. Someone with the same problem?

When I move my speaker from 1 room to another, unplugging and plugging back in, it disappears from my system, I then reconnect it by holding the connect button whilst I plug in. I follow the connection instruction and all works until I move it again. is there anything I can do to stop this from happening every time I move the speaker?? 

I have a Sonos account at the office, one at my friends place, and now I have to set up mine at my place. Is there a way to set up multiple accounts on the app via my iPhone without logging in and out every time?

I was happily using Spotify to Airplay to my speakers and then I wanted to use YouTube, which would have been fine except that I was not trying the correct way, thought I might need to use the Sonos App and found that it had been paged out on my ios system and as a result lost all my options setting etc. Also when I want to add my speakers back it goes though and then asks me for password, where do I find the password?

I have had a Sonos system for some years and all has been working well. I recently had to change my router as BT have moved me to digital voice.  Since that move, my playbase keeps disappearing off the network.  If I reboot the playbase it reconnects and works for a while then disappears again. I have no issues with other Sonos products, just the playbase. I use a BT wholehome mesh network and the playbase connects to this wirelessly. It seems to connect using the 2.4 GHz channel.  All the other Sonos products connect on the 5GHz channel.   The whole setup was reliable until the change of router to the smarthub 2. Any suggestions as to what the cause might be?

My Sonos beam to just recently started dropping to volume level 15 whenever I turn it up for movies or Spotify music. It’s hooked up to a projector now, but it started happening prior when it was hooked up to my Samsung newer TV. It’s always worked fine for a year. Not sure what’s going on. I unplugged it Plugged it back in reset up the system and I’m still having the issues. Any help here? 

I have a small room with a wall mounted, head level Beam 2 and 2 x Play:1s on floor stands at head level on each side of the sofa, slightly behind my sitting position. The Play:1s add a lot of bass in sa mall room, I tried a Sub Mini but the room size doesn’t need it.I've ordered a pair of Era 100s using the 30% upgrade code and thinking of keeping the Play 1s purely as surround speakers and using the Eras as a stereo pair, facing the sofa, just for music playback.I've been listening to music using the Play 1s and Beam but thinking it's probably not the best way to hear music, with the ones behind me.Am I right in thinking that a dedicated speaker group pair of Era 100s facing me is the best approach?

I have 2 play 5s, a sub and a play 1. I’ve recently got a new router and can’t seem to get my play 5s to work. Can you please help me. 

So , I have a player and two rear speakers . Sometimes , especially late at night or it may just be what’s playing , I want to put the voice on the rear speakers so I don’t have to crank the volume . Is there a way ? I wish there was just a mode you could turn on ! 

I have 3 sonos speaker when i stream music, some speakers randomly stop playing while the other one are still playing after 10 s the sound comes backit happen to the sono one or to play 1 (not at the same time)i cant figure what is happening 

Can sonos speakers be used without the internet at all? thanks,Justin

HiI have changed my wifi at home and I am going round in circles trying to connect my Sonos Speakers.I have a Sonos Beam and two Play 1’s that I use as surround speakers.I have tried to factory reset all of them. I think I have connected the Beam, but the Play 1’s just keep saying can’t connect. Seems to be I need to go back to S1, but S2 won’t let me do that, not that I really know what I am doing.Why is it this difficult?? Any help would be appreciated

I have an arc, 2-sonos1’s, and mini sub. It was hooked to my tv, but I want to relocate everything a distance away and listen to only music.  Can I move everything and connect by wifi or bluetooth? I tried this, but my sonos app can not see the arc or sub.

Hej, Simpelt spørgsmål. Hvordan skifter jeg mellem DR’s radiokanaler via stemmestyring?Altså: “Hey Sonos play …?“Musik går fint, men hvordan finder jeg det ord der trigger en radiokanal - “P1”, “DR P1”,“DRLYD P1”,  “TuneIn Radio P1”, etc Jeg har et setup med Sonos Voice Control  + Apple Music/ Sonos Radion som standard tjeneste. Har prøvet at sætte dr’s kanaler som favoritter i ‘my Sonos’ for at hjælpe den lidt på vej - Er i tvivl om man kan med det givne setup?Bonus spørgsmål: Hvordan spiller man udvalgte podcasts-serier via stemmestyring.MvhMads

I’ve seen this was a problem from months ago, I got a new system and it’s not showing Spotify in the app and can’t connect directly via Spotify, airplay does work, and other app like SoundCloud does work.i have already reset all the system (twice) I have talked with support for an hour( we went through all the basic solutions they knew)  got disconnected because a mistake of mine.

Hello!If this question has already been asked, I apologize.My question is related to the return policy. The policy says that the item must be returned within 14 days of requesting an RMA. Is a return still eligible even after 14 days of requesting an RMA? (it is still well within the 100-day return window they have here in Sweden). Thanks in advance! 

Can I connect Sonos Era 300 and Sub Mini on Apple TV 4K?

Just noticed my Pair of One SL's and Move have had their 15% Upgrade Promoted to a Limited Time 30% Offer. For Arguments sake, say the offer ends on 29th February, if I do nothing, my upgrades go back down to 15%. What if I add the Upgrade to my account, whilst at 30%, Come the 1st March, will it still be at the higher percentage, I hope so, as I don't have the funds yet to upgrade 😟. Thanks in Advance.

Is there a way to pick Atmos over UHD as the default playback format if both options are available while streaming via the Sonos app? For example, De Selby Part 2 by Hozier has UHD and Atmost tags on Amazon music app. However, I can only play its UHD version via Sonos. PS: I have the Spatial Music option enabled in the Sonos app.Thanks!

My Sonos Connect can no longer play any music following an update to the SMB package on my Synology drive. I’ve followed the guides about setting up the appropriate SMB1 access allowing NTLM access, but when I try and connect, I just get “access denied” even though my S2 products are pointed at the same share. The NAS logs show the S1 product connecting but the Sonos app is throwing the error. Has anyone else experienced this and does anyone have a solution?