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I have a number of Sonos products which all work reasonably well EXCEPT my Sonos Connect Gen2.  It was purchased in 2019 and for the last year will not stay connected - either WIFI are hardwired.  I’ve done factory resets, moved to other locations, rebooted, etc. and it may come online for a while but eventually will display “not connected” just disappears from the Sonos app all together. 

The only visible symptom is the white LED flickers (not blinking) when it’s “dead”.  If I unplug it, it may come back online for an hour or two.

I’ve pinged Sonos support several times and end up going through all of the basic troubleshooting to no avail.  Very frustrating for a product I pay a premium for to stop working in 3 years.

Anyone have thoughts?  Thank you!

 

There is a firmware bug that affects connectivity of gen2 connects/connect amps running s2. It was in an update ~9 months ago. At this point no known fix for S2 except regular reboots. There is a user who switched to s1 and he says it’s working fyi

Check this thread: