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I’m having trouble with my Connect amp.the music keeps cutting in and out.recently, I left it unplugged for a day then plugged it back in and it worked fine for two day, and then it went back to intermittent.it surely can’t be Wi-Fi signal. It is less than 10 feet away from my broadband box with two standard brick walled in between.just below the connect amp is our back TV which is connected to SKY a stream mini box and the picture never wavers, even when the Connect Amp is playing intermittently.any suggestions for a fix gratefully received.if not, my wife says it’s going in the bin!bob.    

I have a Connect Amp connected to my setup through WiFi. I have a problem playing BBC through this device, it keeps cutting out. I use BBC Sounds, and this is the only radio I have problems with, everything else plays properly. Because of this it can’t be the device or set-up, so what is the problem?

Could a pair of ERA 300s be used in conjunction with the old Playbar and SL 1s plus the Sub to improve the sound in a surround sound situation but not really being part of the surround sound set up, but being set up as another room. I currently have the surroundsound set up as I described above named LivingRoom and I was thinking of adding the ERA 300s as Livingroom1.  Would this work?

In the Sirius XM app, channels do not list. Favorites show and play, but the other channels do not list. I have rebooted the Sonos and the router. It is the same on all devices having the Sonos app. i sent diagnostics 1664276331

I have two play ones paired in the kitchen and a few time I have come home and they are playing music with no body in the house. It also has happened a few times where I have been there and they randomly start playing. It is only this paired play one’s doing it. If I select the speakers in the Sonos app I can see it is playing from Spotify and there is no queue for the tracks. I have then cancelled it playing. 

is anyone else experiencing a conflict between the Sonos signal and BBC Sounds?All other Chanels are working.

I used iPhone and MacBook air (M2) to play apple music and Spotify, and the sound is perfect from Sonos Era 300 when using airplay in the app of these. But when I used the sound output from my MacBook sound setting, the sound turned to be broken and jerky.How could I fix this problem.I had update MacBook to the latest version, and when airplay the sound to bose portable home speaker. It works well at that device…….

Sorry, My english is not good first.last week, I bought a set of very powerful speakers.I’ve done trueplay & EQ tuning a few times but I cannot hear any sound bouncing from above from any atmos content. (I see the flag for atmos). I feel BOSE 900+700 is more powerfulI need your help and advice. Do I need to cover the kitchen when run Trueplay?​​​​​​​​​​​​​​​​​​​​​​​​​​​​ 

I have 2x one’s,  beam (gen 1)  and a move (gen1) can I group ( not pair ) a Era 100also would a connect (gen 2) improve my sound quality?  

I have multiple Sonos amps all connected to router via ethernet (and 1gb fiber internet service), and all music services I use work more or less flawlessly except Amazon Prime Unlimited HD which drops out/pauses/stutters frequently IF I START AN AMAZON PLAYLIST FROM WITHIN THE SONOS APP.  However, Amazon music plays perfectly on Sonos IF AND ONLY IF I either start Amazon on Sonos via alexa oir by aircasting from the Amazon music app from my phone.  But if I try to play anything from Amazon Music Unlimited via the Sonos app, it will not work.  Any suggestions?

I use an hdfury Acana to solve lip sync issues with my Sonos arc but the arc won't connect if I have other devices connected with hdmi like a blu Ray player.  I have to unplug any other hdmi connected devices and the arc will connect.  Any help would be appreciated.  

I just took advantage of the upgrade program but I am wondering what to do with the old products: does Sonos offer a recycling process?

 Good day, Sonos community. This is the first time I'm posting here since I recently acquired a Sonos Era 300. I loved its sound and I want to acquire another system, but I have doubts. My bedroom is very small, approximately 2.5 meters wide and 3-4 meters long, literally a square, and I don't know which system would add a plus to my Era 300. Perhaps another identical system or a Sub Mini, what do you recommend? I hope you have a good day.

Hi, what's up? I have a TV Samsung q70t and a soundbar Sonos Beam Gen 2. I have a problem playing content Dolby atmos (Netflix, Amazon, HBO), the sound cuts out every 10 to 15 minutes, less than a second. Does anyone know how to fix this problem?

I can play music on my Sonos Five from my iPhone, but not from my computer, even though they are both on the same WiFi network. Why? Moderator edit: changed HiFi to WiFi

The Sonos app indicated that I'm reaching the limit of albums I can add to "My Sonos".  Where did this limit come from,  what is it, and how can I save more albums?   It's not like I have many saved as it is - maybe 20 or so.

Listening happily to Paradise on new Sonos 5.  Picked up phone to see who that last song was by and the speaker had gone (but still playing). Both speaker and phone in same room. Really can't bear the thought of yet another IT faff with all that rebooting business. Going next door to my trusty Quad / KEF setup. Why do these things just go? Everything else in the house fine.

Hello. Looking for some advice regarding travelling with Sonos speakers and adjusting network settings versus just getting a Move with the current 30% discount.I'm planning a long weekend away with a big group of 20+ to a rural cottage in the UK.I thought I could take a pair of Era 300s with me and play music with bluetooth connected to my phone - Plex and access to my library / playlists on my NAS at home.I've never used the Era's bluetooth before or taken the speakers outside of my network - I thought you just needed to set up speakers initially on your home network before using bluetooth. I hoped the Eras would work as 'dumb' bluetooth speakers when used outside of your home network, like the Roam does. But reading into this I'm not sure if this is the case.Is it possible to use Era 300 in bluetooth 'offline' or away from your network? Could they be stereo-paired?If not, I was thinking of buying a cheap travel router and using the same network SSID I have at home. I would then plug

I am trying to upgrade my Beam soundbar but I can’t work out where to activate the credit. The Sonos page says to sign in and go to the upgrade page but I can’t find it.

My Sonos system used to work with Plex.  I had the Plex software installed on a Synology DS218+ running DSM 6.  I am using Plex for one reason only - to give Sonos access to my entire music collection.  I have some of my music in my Sonos library and the remainder in my PlexMusic library to access on Sonos via Plex.Two weeks ago Synology suggested that I update from DSM 6 To DSM 7. I installed DSM 7.  My current installation is:  Version: 7.1.1-42962 Update 6 After the installation of DSM 7 Sonos stopped working with Plex. I deleted Plex and tried a clean install. I created a Directory on the Synology titled PlexMusic to store my music files.  I put excess files that Sonos can’t see there. I verified that Plex is able to see this library which it has scanned and indexed .  I can view the library in the Plex app running on the Synology. I removed and added Plex back as a Music Source in Sonos. Plex does not work as a Music Source under Sonos.  When I click on Plex I receive the message:

Unpacked new Roam today, Microphone and Mic Light not working.Saw that someone had reported the problem previously. Pressed power button for more than 12 secs and then waited more than 30 secs before powering back up.Microohone and light still not working.

I currently have an older Sonos surround system .. soundbar, sub and play 3’s & 1’s. I also have a Connect that I use as a passthrough to a Pair of Devialet Phantoms (Turntable→valve phono-preamp→Connect->optical out->Devialet Phantoms).I’ve just ordered the new Arc, Sub and Era 300 system and was about to click buy on the Port when I realised it doesn’t have an optical output :O I’m feeling suddenly snookered .. what can to do?I don’t want to replace the Connect with a Devialet Arch because I’ll lose the ability to also play vinyl through the Sonos system .. not to mention the trigger automation I’ve configured from the Connect to Phantoms that makes life extremely simple.I don’t even know how to tell what Generation my Connect is.Kev.  

Spotify offers podcasts, but I can’t find any in Sonos apps (iPad and android). Am I missing something ?

We are doing a full remodel and going to be adding Sonos.  We plan on having in wall speakers in living room, kitchen, den, and outside.  Wall speakers (or ceiling) require the “sonos amp” correct?  Other speakers, like sound bars, subs, etc., only require the “sonos port” correct?  Using sonos amp and port, we don’t need to also have a separate receiver do we? (yahama as example)?  Thank you.

What is the maximum pivot angle of these speakers? I have searched extensively and cannot find any info on this fairly important spec.