Answered

Upon validating on ID.me, the US/CAN Military discount is noted as 25%, but upon checking out, the total 25% discount isn’t reflected.

I am looking for recommendation on speakers and placements for my room. I’m only interested in music as there is no tv in this space. There is a design layout of the room below. I can imagine a lot of different configurations from speakers on the 2 cabinets on the shorter walls to 1 speaker in the corner radiating  out to both and have even seen suggestions for 2 speakers at the end of each leg. Speakers on the cabinets or floor or wall mounts?  If multiple speakers I want them to work well together not cause sound interference if you move across the space. A variety of music could be listened to depending on the occaission from classical and jazz to pop, rock or blues or anything really.  What is your ideal set up or what compromises would you make depending on the details. Thanks!  

Sonos Move will play when I ask my Echo Dot to play music on that speaker, however when I ask my Echo Dot to play music in the “downstairs” group the Move is in, all the other speakers will play, but the Move does not.

Since i is both legacy and current models in my home, I use the S1 controller app. Lately, however,  I've been encountering some issues with my Sonos system, and I wonder if this has to do with using S1. The issues I encounter are:1. Play 5 gen 1 units can no longer access my NAS Music Library. But, if I play my library through, say a One or Move, then group the Play 5 units with it afterwards, then okay it works. 2. Date and Time settings can not be set anymore. Even after checking "Select Time from Internet", this setting is not saved. Consequently, Alarm settings don't work. 3. When playing a song from my NAS Music Library, the subsequent song plays but continues to show the previous title, album cover. To show details of the current song that's playing,  I have to close the app and reopen.I wonder if support for S1 is no longer 100% to slowly push users towards ditching their legacy units and replace them with new models?

HiQuick question if I may? I recently bought a wall mounted jukebox and connected through my sonos set up (2 play 1’s, sonos sub and sonos beam) via a sonos port using speaker out on jukebox. The jukebox is basically a rebuilt windows touch screen pc. The jukebox has a Karaoke function and I wanted to know how I could introduce wireless mics to the system also if any ideas please? Someone suggested using a splitter on the port but I fear this would blow the port phono in as the wireless mic phono receiver is battery powered. Thanks in advance

I had a Samsung 65 in 7000 series TV and the Samsung IR remote was paired to my Sonos playbar. The screen went out, so I bought a Samsung 8000 series for the voice remote. It appears that the 8000 series comes with the Samsung one universal remote that is pre-programmed to RF, but it is capable of IR output. I cannot find settings in the TV menu that will allow my Samsung remote to have IR output to control the Sonos Playbar. Can anyone help?

Hi, I’m a newbie here and new to Sonos. I’ve been using Logitech Media Server (LMS) for music at home until recently.I have a big library of MP3 files that I want to copy to a NAS drive that I have just installed on my home network. That’s all working fine and I can index some initial test content OK in the Sonos Music Library.I can see that Music Library has fewer options to configure than LMS had around how the music is presented - particulary over compilation albums and multi-disc albums. I obviously want to minimise the amount of re-tagging that I have to do and would welcome advice.I found a thread on here about compilation albums and it seems I can’t rely on the COMPILATION=1 tag that I had used in LMS, and instead need to use ALBUMARTIST set to “Various Artists” along with other settings about how albums are grouped to achieve the same effect. I’ve got that working OK and it will need a fair bit of re-tagging of my content but that’s OK.The one I’m not seeing an easy way round i

Help,  sub was unplugged, plugged back in and now showing up as Sub2 but not connecting

My order was filled on Feb 29th, 2024 and the status moved to “allocated” immediately. 2 Era 300 speakers however were backordered and were expected ship from March 3rd, 2024. Ironically the Era speakers were shipped ahead of the other products (Sub, Arc and 2 Era 300 stands) on March 2nd, 2024.  How is backorder tracked and tagged? What do these allocated statuses mean? Would it stay in this status until their inventory has these products to ship? Would the approximate ship date change in the process? Right now clueless as to how this whole thing is unravelling as I am eagerly waiting for my home theatre set

I have recently purchased a pair of Era300 speakers however the connection to wifi is extremely unstable and i keep getting signal drops. i dont belive it is my wifi as i am able to use other devices with no loss of signal. Can anyone suggest what the problem is as i have tried resetting it several times and its too late to return for a refund. i use as s23ultra phone which has the sonos app on it.

Hi I just bought my wife a ProJect T1 Phono SB linked to a Sonos 5. When playing a disc at least once per side, the sound reduces drastically  and all I can hear is a low barely amplified sound. It last for a few seconds then resumes. Any ideas? Really irritating. ?Static build up, dust?  Speaker works fine. 

Recently hearing static noise through beam especially bad on BBC channels through Sky Q box. Diagnostics ********** Moderator edit: diagnostic number recorded and removed

Hola, Tengo una Sonos Beam desde hace años conectada a la TV y mi intención era conectar otro altavoz para mejorar ese sonido en otra ubicación en la misma habitación.He probado un Sonos One SL y para mi sorpresa y después de hacer mil pruebas y llamar al servicio al cliente de Sonos me dicen que uno no puede conectarse pero dos si. Como?. No lo entiendo. Dos sí y uno no?. Lo voy a devolver evidentemente.Gracias. 

I have been enjoying Sonos Roam for almost a year.  Recently i brought it out  on a vacation with me.when i got back,’the voice assistant ceased to work hence i uninstalled the option then tried to reinstall tthe function but to no avail. I have tried todo it again maybe 30 times still no go. I have hard reset the sonos, logged out my account, turn on bluetooth  reboot my mesh network still no go.. Help help please. What else can i do.

My Sub Mini suddenly stopped working.  it is connected to my network but it says that it is not registered   When I try to rectify this it says that ”IncompatibleSoftware VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled. my iOS app is fully up to date and when I check for device updates it says that there are no issues.  any suggestions?

I’ve got a setup with 6 Sonos Connect units in 6 different rooms each of which have an amp and speakers connected to them via optical output connection. All are wirelessly connected to each other with just one unit connected via ethernet to my home network for direct internet access. Which then relays that access via Sonos’ own wireless network between units. Max distance between any of the units is 20ft or less. Everything has always worked flawlessly when playing something in any one room using the Sonos S1 app and a streaming service. However whenever I try to group 2 or more rooms to play the same audio regardless of the streaming service all the rooms are out of sync by as little as half a second to as much as a second or more. How can I get the whole house to play the same music in unison and all synced up? Nothing in the app allows for delay adjustment when streaming. Only for using line-in which doesn't help me. Only thing I can think of is having to hard wire each unit and dis

Hello, i have my sonos arc connected to my TV Samsung s90c (2023) bye HDMI arc. The soundbar sounds good, but i'd like to listen the soundbar and the TV speakers at the same time. Is It posible?Thank you

Going out of my mind here folks !!Sonos speaker starts playing a Spotify playlist (much later) after I have left the house & WiFiCurrent hardware/software which is obviously always changing with updates:> Iphone 15 Pro> Spotify App and also desktop versions on Macbook Pro and Air. > Sonos (plenty of them around the house) w/ 1 continual offending culprit - Sonos Play 1Problem statement:Go in to home gym, utilize Iphone 15 Pro to play music from Spotify App to a specific Sonos Play 1. When done, sometimes I press pause on Spotify app, sometimes pause, close app, etc… regardless, music stops / pauses play. Sound is done etc.. gone.Leave the house in 2017 Jeep Grand Cherokee. Sometimes play music with USB to Iphone and through Apple Car Play in Jeep. Make a few stops. Generally a few hours later, when getting back in car, wife claims Sonos speaker in gym is playing music again. Tonight, I had happened to be out of the car, car shut off, and was maybe 2-3 miles from house. On

I’ve just taken delivery of a new Beam 2 direct from Sonos. As I was taking out the box I noticed that the trim/case just above the ports popped in and out under light pressure. I might be being fussy but I’m worried it’s going to rattle when there’s sound going through it. All my other Sonos speakers feel really solid so it caught me off guard. Anyone else’s like this? it doesn’t look damaged so not sure if this is normal?  

I’ve had the sonos playbar for years, and i decided to “upgrade it”….  how is it possible it sounds noticeably worse.. very poor bass response, and i need to raise the volume significantly higher for the same desirable sound level in the room…. have others felt this level of disappointment? is it just assumed you need to have a subwoofer? when i didn’t need one before?

I have a Ray for my TV in the living room and I have a One that I want to add in the kitchen so that I can hear the TV better.  Understand it wouldn’t be stereo, and there might be a 75ms delay, but I think that may be ok.  Can’t figure out in the app how to join them?  So now I’m wondering if that is doable, or if I need 2 Ones…?

Does anyone know why or how to alphabetize the individual songs contained in each playlist created?  Playlists can be alphabetized but when you’re playing a list you have to manually move them around which takes forever.

My sonos move is not connecting when im trying to broadcast music to it. Ive registered it multiple times in the sonos app and its not working. 

Hi I have a Samsung x90 TV with straight fibre 500mbps internet and am plugged via HDMI into my Sonos arc with a sub and two era 300s.  all my online streaming shows have the audio skipping in and out. Every 10 seconds or so. Sometimes every 5 seconds sometimes every 30 seconds. It’s definitely a speaker issue as I unplugged the Arc and the sound is fine from the tv speakers.  I don’t know what it could be? My network is very strong. A loose cable? Please help!

I have seen this issues in many forums where Sonos ARC is not able to play Dolby Atmos content from Apple TV (3rd Gen) or other devices like roku, xbox etc. Not that there is a sizable population struggling to find a solution this problem. Has anyone been able to get any resilution ?My Setup: Apple 4K → Epson 1100S (HDMI In) → Epson eArc Out → Sonos eArc InAppleTV Setup: Video HDR10+, Audio Dolby Atmos (Or No HDR)Issue: Sound Skips to almost NO soundHigh Quality ethernet enabled HDMI cables (24Gbps) used for all connectionsI have been waiting for 5 months now to find some resolution. We paid for Dolby Atmos would like to get 100% out of our cost. This seems to be some cheating on SOnos side that they are not addressing the issue.