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I am/was an avid fan of Sonos, it was the bees knees for sound and bass. it was the original and I had 3 speakers the sub woofer and the sound bar. that was till the second version came out and now I cannot use all the S1 pieces and it is frustrating me to no end. can anyone help me setup the S1 to my WiFi and the app. the App is not recognizing  the S1 speakers.

Hi,I am over here at TIDAL and am a mostly happy Sonos customer. I bought a brand new ARC system and was shocked to see that TIDAL Connect is not supported. Would Sonos be able to get this feature added please? This will allow for the highest-quality streaming experience for all customers and unleash the power of both platforms. Please see the below link to get started with TIDAL Connect integration by clicking on “Become a Device Partner”. Thanks!https://tidal.com/connect

When asking Sonos voice assistant to play music it says that I must have a music subscription.I use Spotify all the time with sonos. Alexa has no trouble with Spotify. I recently used sonos voice assistant with One of my Sono One devices and it worked fine. When I moved the speaker to another location it stopped accepting Spotify.I have since deleted Spotify and reinstalledI have deleted Sonos and reinstalledI have removed voice assistant and reinstalledI have run out of choicesWhen I look at music services in setting I see that Spotify is greyed out with a comment … not compatible

I am playing an audio file through Kodi running on my Amazon Fire Stick.  While the file is playing, the Kodi screen on my TV tells me the file is 5.1, PCM, 48kHz, 6912 kbps and 24 bit.  But when I go into my Sonos app on my phone to see what is playing it says Stereo PCM and nothing else.  I believe the file to be a 5.1 multi as that is how it was created, but the Sonos app is concerning me that perhaps the file is being downconverted somehow.Which is giving me the correct information?

I just set up my new Sonos Ray soundbar.  I assumed I could use Bluetooth to stream music from my cellphone but my phone can’t find the soundbar.  Does anyone know if the soundbar has Bluetooth capability?

Hi, I recently moved house and had my Playbar in its box for a couple of months. When I unpacked it and plugged it in, it now emits a high pitch squeal. I have tried a factory reset to no avail. Any advice?

I have a P265v5 remote but can find to code to connect to the beam. Is there such a specific code?  

Hello all. The problem I have with slnos play 5 is that the white signal light after plugging the device into the power goes out after 5 seconds. After that, there is no reaction or reaction to pushing buttons. The lights from the internet on it flash and it's all Uninstalled I sonos app s1 nide gave results. I tried to reset the device but to no avail. Does anyone have any idea what can be done I'm really sorry, because it had a great sound. Thanks all.  

Now I am living in Beijing China. I have used speakers since I was in Japan. I moved to China and brought speakers.  Now I have problems for using speakers. I cannot access Sonos radio, Amazon music and Spotify and so on. Also I cannot download and install Sonos voice control function. how can we connect these music apps? How I can fix the situation? please advise.  

I have a strange fault with my Sonos Playbase - basically in the afternoon it sometimes stops responding to any of my remote controls to change the volume. I have a TV remote (LG) 2x Sky Q remotes and a Firestick remote all setup to adjust the playbase volume but for some reason around 13.00 to 16.00 every so often the sound base stops responding to any of them. Leave it for a couple of hours and everything is back to usual. I’ve not changed anything in my setup, location, WiFi etc and the system will always respond to the app. Has anyone else experienced anything similar? Happy to take suggestions  but clearly it’s not batteries or defective remotes as it rights itself after a couple of hours🤷

HiI have a new WiFi. All three products are now connected after I turned Play:3 and One back to original settings. The problem is that I cannot connect to the S2 app. It says Not connected. I have tried to restart several times and turn on and off. Nothing works. Please help 🙏

Hi, I’ve connected my Sony Turntable to my Play:5, however no audio is playing. I’ve made sure line in was selected, and it even registers it as selected. I’ve tried with the Phono Preamp on, and with line out. Bluetooth connection didn’t work either. Any help is appreciated!

I have two roam devices which were a pain to set up the first time around, but after the initial set up worked fine for about 3 months. We changed our network, so I tried to change the network on the S2 App. After that they stopped working completely, so I factory reset them (many times) until one of the two devices worked. The second one still does not want to get set up properly. I can add it, but after the add the message “Your Sonos Roam has been added, but may not appear in the System tab. If so, press and hold the power button for 5 Seconds, then turn your Sonos Roam back on to finish setup from the System tab.” shows up. I do as I am told, turn the Sonos off and on again and nothing. I cannot complete setting it up, I cannot update its software, sometimes if I am very lucky, I see a popup where I can adjust the network but that will not work either. And at this point I have tried for what feels like 100 times. I do not know what else to do. I do not think it is my network as my

Hello,My playbar cuts out every few minutes when streaming music and while playing tv audio. It has not mattered what service I am streaming. When I pair my Play1 with it, the Play 1 continues with no issue, but the playbar cuts out. It is not the service nor my network causing the issue. 

Has anyone had problems with their Era 300s having an annoying echo when included as rear surrounds?

I have a Beam, Sun and 2 One SL. In a HT set up. The sound plays in the Beam but the sun and Surrounds don’t play any sound.  I reset both surrounds and the sub using the method provided on Sonos support page. The units reset and I can go through the process to reconnect them and it shows in the app where they are connected to my system but will not play any audio. Then after a few moments the go in a not connected state and I go through the steps listed in the app to reconnect the. (Turn off products, reset router,…etc) but still no luck. 

Hi , i have a problem with the sonos Roam i get no connection with the Bluetooth as well the app . So i do all settings are the app said !but i get with the least part that sonos want a update! after i get the error 1008 ! can some Experts know wht is actually happened?Just to know I have it just today! Thax a lot . Yasir

TV I'm looking, Sony XR-77A80L, at has HDMI IN eARC/ARC on the back.  Does that mean input only?  Will that work?

My roam is draining the batterie in 5-10 min, no matter for how long time I charge it or what charger.2 years old it started to behave like this the other day. 

Can you add sonos 100's to a home theater with and arc, sub and rear 300's? The 100's would be raised in front, where the arc is at the base of the tv. Also, can you add more speakers to a the home theater? And how would you do it? 

Hello,I have a turntable connected to a Sonos Amp. I used to be able to play it on old passive speakers that way.Recently I bought a Sonos Beam which is connected to my TV.Is there a way to play the turntable through the Sonos Amp on the Sonos Beam?Thanks

How do I recognize that the Connect AMP is generation 1, thus compatible only with older App S1, or generation 3, thus compatible with new App, S2?I thought  that with the front panel I would be able to distinguish since the front button on Gen 1 is a Mute while on Gen2 is a pause/play button, Is that right?Is there any other difference?Is the model type different?thanks

Hi,I’ve just got box broadband and everything is great expect I can’t connect a play 3 and a play 5 speaker.  The play 5 is very close to my to tv setup and still won’t connect.   I’ve followed all the app instructions but still nothing. any advise is much appreciated 

Tengo un sonos zp 80 conectado al televisor para transmitir a un sonos play 3, todos usando sonos s1. Quiero saber si actualizo el play 3 a sonos s2, si aún se podrá transmitir desde el tv con zp 80 con sonso s1 a play3, que será con sonos s2

Bonjour, depuis quelques mois en utilisant Deezer via Sonos la lecture du début de chaque morceau est totalement instable, la chanson s’arrête puis reprend et le son navigue en toute les enceintes et les pièces. A priori cela ne vient pas du Wifi. C’est catastrophique. J’ai noté que d’autres utilisateurs avaient les mêmes soucis. Avez vous une solution technique? Merci.