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 When using my era 300 in bluetooth mode, every minute or two the audio will briefly pause for a few seconds, then resume.Anyone know of a fix?

s there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.

Hi,Just picked up an Arc. When I’m using certain apps (ex. YouTube) the audio is great, sounds amazing.  Other apps (Netflix and my cable box) are a lot more muffled. I noticed that it will switch me to “Dolby Channel PCM 5.1” and that is usually when the sound quality will go down.  The Netflix and YouTube apps are both built in apps that sound totally different. I’ve tried multiple videos on both and get the same results across the board.  Everything is up to date.I’ve tried every combination of eARC and pass through.I’ve got voice enhancement on. I’ve run multiple trueplay through multiple phones. 

We have been using Sonos for 8 years now. We started with Play 1 and Play 5. At the moment we have about 10 Sonos devices, Move and play one mostly. Last year has been awful, disconnects, app wont see all devices etc. For the last two months it seems updates fails and need to be tried three to four times before they applies. We have a solid Wifi with two Unifi APs. Three sonos play one are connected using ethernet, rest is wifi.Any idea before I replace it with something else?

I am considering adding a Sonos Arc under my tv. The tv is above a fireplace so there is no option for placing it on top of a media unit and also because of the fireplace, no option of running wires through the wall. I am not thrilled about the appearance of the power cord and HDMI running from the arc to the tv above, so I am considering mounting the arc to the tv and having the arc sit directly under the tv. I see sonos sells the following: https://www.sonos.com/en/shop/sanus-tv-mount-arc, but sonos also says the arc should be 4 inches below the tv.Is mounting the arc directly under the tv (with no or little gap) a feasible solution to my problem of not wanting to see these wires, or will I really be sacrificing on sound performance?Are there other solutions others have explored? Many thanks in advance. 

Anyone else having very small skips with Apple Music on 15.2.1?  Never had this issue before. The skips are a fraction of a second and clickless. It’s not skipping to the next song, but like you removed ½ second of a song  Seems to happen every 1-3 songs - don’t know for sure. There’s a Reddit thread on it so I must not be alone…

Hi,trying to connect Project T1 BT to my Sonos MOVE  , I can’t do it. I’m turning off and on the BT module on the Project T1 BT but it never connects to the Sonos MOVE while the LED is blinking blue.as a result, no sound from the vinyle on the MOVE?any idea on how to make this working ?thanks

I’m a longtime Sonos user but recently I have been unable to drill down to albums in my Tidal searches. I make it as far as the artist, but when I click on albums…spinning wheel of doom.i have already rebooted all Sonos speakers and router. Also deleted Tidal and then added it back again.

Hello - New user here trying to use Sonos as my Home Theatre Sound with current built in speakers. I have wired 5.1 speakers that go to utility room. I have a receiver that is wired to the speakers that I want to use for sound but no sources to the TV from the utility room.  Can I use Port to stream sound via Airplay 2, cast the video to the TV via Airplay, choose the Port as sound source, use the built in speakers as the audio? Or what would be the best way to get sound and video to setup knowing that TV is not wired to any location and sound is pre-wired to ceiling speakers via audio receiver.  Thanks 

I have applied track level volume leveling tags to my library.  Tracks play back at same level on computer speakers using MediaMonkey, MusicBee and WMP, but when played through sonos system volume of different albums is all over the place.  When I look at the properties of each file I can see normalization has been applied. Leveling was done using MediaMonkey.  Files are either mp3 rips or downloaded from Amazon, not iTunes.Thoughts?

Hello. My Play:1 speakers are connected to my Playbar, and while watching TV, the surround sound cuts out constantly. It mostly does not work, and only works in spurts, intermittently. The sound works fine when playing music via Spotify.I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!

Hi guys.My setup is:Hisense e7kqapple tv 4k Sonos beam 2 +sub mini.my problem is when I play Dolby atmos content there is a huge delay. First the delay is between when I play the movie and the actual sound is playing and then there’s a sync issues.is there any fix to this?

Was there before as I've played via YT Music previously. No option now though.Any ideas?App version 11.2, build 571946310 TIA

I have just been given the gen1 Play:5 from my father, as he bought it new, used it once and it has been in a cupboard ever since, he’s moving house and he gave it to me as he didn’t use it. I have tried to set it up using the Sonos S1 app and it comes up when i go to set it up but when i press the volume up button and the mute button at the same time when prompted, the chime plays and nothing happens on the app, what can be done about this? I can’t find anything online.

why is "home screen volume control" disabled?Can't there be a hint shown why the control is disabled instead of having the user browse in forums for the reason?

Connection with optical digital cable from my Hisense smart TV to Sonos Ray and keep getting massage "no signal detected". What else can I do? 

I have Sonos arc and sub gen 3 that I want to use them with ps5, pc and Apple TV, the problem is that my projector EPSON EH-TW6250 don’t have hdmi eARC, i think about something like the arcana, but it’s very expensive and I don’t just want to buy it, if you have any suggestions it’s really helpful for my, thank you.

I recently upgraded from xfinity blast (had no issue for years) to gateway for more bandwidth and now I can’t connect any of my Sonos speakers to my network. When I troubleshot through the Sonos app it says that Sonos only supports Open, WPA and WPA2 security. I found that the gateway was set to wpa3. I changed it to WPA2, reset everything and tried again with no change. After connecting to my beam through the Sonos app and hitting the button on the back it asks me to put in my wifi password, after doing this it gives me the error that there was a problem connecting to the network. Any suggestions ? 

sonos app doesn't shows the speakers but  spotify shows it and able to play the music. All speakers connected via WiFi. I need to group 2 speaker together that's why I need all the speakers shown in the Sonans app

Brand new Sonos move 2 won’t charge regardless any type of power input. I tried resetting it and the battery remains at 13%. Is this a common hardware or software defect of the move 2 or did I get a dud?

Hi alli purchased two Christmas presents for my self, a Samsung S90CA 55” OLED tv and Sonos Beam Gen 2. I went with products without hesition as I already own these manufacturers and have done so for many years.The tv is fantastic as is the Sonos “BUT” like so many people I have an issue with keeping connection between the two. Ii have I have followed both the instructions and read the forums. I have tried the original and expensive hdmi leads and tried only having the beam connected. I have run diagnostics checks from both sides. When the fault is apparent the Sonos app tells me the hdmi is not connected.Everything works brilliantly, the Sonos app remote, the Samsung app remote both doing what they should, being able to switch between streaming music and the switching back to the tv via my phone all works great “UNTIL” I turn the tv off for the night, the next day I turn the tv on and the sound bar won’t work with the tv until I pull the power lead from the back and plug it back in, s

Hi, I would like to know if it is possible to connect the Sonos Play 5 to the TV.  If you can connect a turntable via RCA cable, it should also connect to the TV. If anyone can give me some clarification.  Thank you

Im having an issue with my Beam and Sonos One surrounds.  The surrounds don’t omit any sound or are very quiet when watching the TV.  I’ve adjusted the TV volume in the setting to a max of 15 but that doesn’t seem to impact it. They are around 3m away from each other and Beam I’ve unplugged, left for 10mins and then they work for a few mins then just drop out and go quiet ive tried Truplay but that doesn’t workreally annoying as I know the signal works as when music is on, it’s fine.

I’m having an issue with the sub (gen 3) that I have added to an arc and TV. A couple weeks ago the sub stopped working with the TV and movies, but works perfectly fine with music via Spotify.Removing the sub and re-adding didn’t fix anything. Any ideas of what to try next?

I have just swapped over from a LGTV C9 to a LG TV B3 I thought the setup was the same but Ive got no sound to Sonos beam on the optical port has anyone else had the same issue