Answered

I just added an era 100 to existing sonos system. It took forever to get it to add, requiring multiple unplugs, etc. and once it finally added, it doesn't allow me to play music through it. There was an error message that said something along the lines of using a non-compatible app. I have the sonos v2 app, which is what I've been using for my two play 1 gen 2 speakers. 

Do the various SONOS RADIO channels have corresponding playlist available to listeners

Hello Everyone !I hope your having a good day :)My father is very sick, and he will have to stay at home for quite a while. I said to my brother : lets buy him a new TV ! And he said : Lets buy a very good soundbar as well! So here whe are : i bought a SONOS RAY and a TCL 55C645 (not the best, but good work according to me)=> The problem is that i cannot link the TV remote to the sonos ray, i know he can use the app, etc… but it might be interesting to use only one remote :)The remote is this one : RC833It seems that the remote and the TV cannot handle IR remote type? So my question : do you think i have to buy an other soundbar if i want to use only one remote?Did you already had this kind of issue?I read a lot of topics, but cannot find a way to solve my issue... Thank you a lot for your help <3 

Hi. Running S2 on a system with kitchen (play 3) , dining room (connect amp),  2 bedrooms (beam 2+ play1) and garage (play bar), with a boost hardwired to my router (archer AX11000). We listen to live radio on BBC sounds, usually in a group with the kitchen and dining room. Everyday, the dining room cuts in and out, and sometimes we lose all speakers playing from BBC sounds.  Diagnostic 542872192 taken from last night.  Any ideas??  cheers Andrew Edit:The system is working OK so far today. I just tried to take another diagnostic for comparison, but I’m getting the “sorry, unable to send diagnostic to Sonos at this time” error. Moderator edit: combined postsIt’s been quite stable this morning. Here is a new diagnostic for comparison. 658375257Moderator edit: combined posts again

I have replaced a device in my system (which I have recycled). How do I remove it from my sonos account?So I can no longer reset the device ! Moderator edit; combined posts

Hi last night I was streaming audio from a Fire Stick to a pair of Era 300. Everything worked great for over an hour. Then suddenly the audio stopped for about half a second, and when it returned the two speakers were not in sync, there was a half-seconds lag between them.Re-pairing Bluetooth did not fix it. We only got it to work again by breaking the Era 300 pair and then pairing them to each other again.Can anyone suggest a cause and fix?Thanks Jim    

I have just bought a beam gen 2. I’m trying to setup the Google assistant but it seems to just loop in circles saying I need to “register your speakers” I have everything on my Google and Sonos account correct so is there something I’m missing? 

Anytime I attempt to play a podcast through YouTube Music, I receive the error "Unable to play (podcast) - the connection to YouTube Music was lost." I've tried disconnecting and reconnecting the service but with no luck. I'm able to play music, just no podcasts... Anyone else experiencing this?  Thanks!

Hi  I have recently bought a LG OLED G3 television and have an older Sonos play bar which connects to the tv via an optical audio cable. I can’t seem to get any sound to come out of the speaker. When I open up the Sonos app it says it is not connected. However the red light is on the cable showing that it has power from the TV.  i have gone though the settings on the TV to sort the radio frequency and IR issues but still have no sound.  any help would be appreciated 

Hey guys,I read many similar topics, but none had a solution that worked on my setup.Setup / EnvironmentDevices:Audio System (named as “Living Room” in the Sonos app) Sonos Arc Sonos Sub (Gen 3) 2 Sonos Era 100 (Rear placed) Sony A95L TV Apple TV 4KConnectivity:Apple TV is connected to the TV on a HDMI 2.1 (CEC) port with an HDMI 2.1 cable Sonos Arc is connected to the TV on a HDMI 2.1 (CEC, eARC/ARC) port with the Sonos Arc’s provided cableConfiguration / Settings:Sony A95L TV Picture & Sound Sound (Audio system) Dolby AC-4 Dialog level: Min Dynamic range: Compressed DTS Dynamic range: Disabled Prioritize HDMI signal information: Enabled Audio output Audio system settings Acoustic Center Sync: Disabled Audio system prioritization: Enabled A/V sync: Auto Digital audio output: Prioritize passthrough eArc setting: Auto Optical digital audio output volume: Max Apple TV 4K Video and Audio Audio Format Change Format: Off Dolby Atmos: On

I powered off my Connect Generation 1 and then reconnected power.  After a while when it would not even boot, I have now factory reset it and it is now stuck with a flashing green mute button.  When trying to add it to my S1 Controller application it finds the unit and identities it correctly; but nothing happens when I press mute and Volume + buttons together to actually connect.  The app times out the connection attempt.Any ideas for a solution would be  uch appreciated.

I have old generation 1 equipment operating on S1 app (playbar, subwoofer, 2 connect amps, play 1 and play 5. One of the connect amps powers 2 passive speakers. I plan to get new arc for TV upgrade so I think I will need to get 2 amps to achieve system compatibility with S2 app. My question is will old sub , play 1 and play 5 work effectively on S2 app or do I need to replace those speakers as well. Finally will upgrading old subwoofer enhance overall sound. all sugesstions are welcomed.

I have a pair of TruePlay-adjusted stereo-paired Ones in my 12x10 home office on a built-in corner L desk setup in front of me and a little off to the sides about 6 feet apart and three feet away from me on the sides.  I’ve felt the sound was lacking a bit in mids and bass, as expected from units of this size.I considered adding a mini-sub or replacing the Ones with a pair of Fives in the bookshelf about 10 feet behind me.  I don’t think I have the room for a pair of fives there, so I decided to try one of the Fives horizontally behind me (center of the wall, ear level). Because it is behind me over my shoulder, I’m obviously not getting the full advantage of the sound from it.  I’ve found that adding/grouping my existing stereo pair of Ones on the desk at a lower relative volume adds desired depth and front-sound stage, but a slight yet noticeable echo delay between the two sets.I put the other five in the family room for music down there.  Would I be better off taking the office five

I have a Music Library on my desktop computer (PC) that is shared with my Sonos Move 2 speaker. I would like to ADD several albums to my Sonos Playlist, R&B. It appears that I can add individual tracks but not albums to the Playlist. Is there a way to ADD albums in their entirety?

So here’s a question. I have a fairly straightforward 5.1.2 surround set up using an Arc, Sub Mini with 2 x One Gen 1 set up which I use in day-to-day use. I dusted off an old unused Beam Gen 1 with the aims of selling it but just for fun, I decided to group the Beam on left side of my room and was REALLY pleasantly surprised at how well it filled in the space, especially with music.I’m now kind of tempted to by another second hand Beam Gen 1 to do the same on the right but I just wanted to ask if anyone can explain how grouping the additional speaker works and changes the sound signature. As a 3.0 speaker, does it just serve stereo or does it serve as a 3.0 (FL-C-FR) or something else?It would be very cool to be able to add other (older or newer) speakers into the mix to serve as additional height, side or other channels and open up a lot more options.Keen to hear any thoughts and feedback. Thank in advance

Can i play hi res music on Sonos move? Can i connect an ipad or iphone using the usb c connection?Moderator edit: edited for readability.

When will Sonos release the update for Inverted Era 300 tuning?

Hello Sonos Community,I'm exploring small business ideas in Dubai with a focus on audio technology and am interested in understanding how Sonos products can play a role in my business venture. What are some creative ways that Sonos wireless speakers and audio systems can be used in a small business setting in Dubai? How can Sonos's technology enhance the ambiance and customer experience in cafes, restaurants, or small retail shops in this region?Looking forward to your creative ideas and suggestions!

Prior to purchasing Sonos products I was using Apple Airport Express to wirelessly connect to compact stereos around the house.  Is it possible to connect to the Airport Express with the Sonos app?

Ever since the last S1 software update, I’ve been unable to add a 1,400 track playlist to the queue.It was usually ok before that, it now fails every single time.It times out after 10 seconds.Short playlists are ok.I’ve rebooted the router and all the speakers.I’ve got a Play5 connected directly to a Bridge via ethernet, even on its own it fails.I can play on Spotify and then use Sonos speakers, but I can’t set that up as an alarm.

I have a Beam 2 and 2 Era 100 speakers. As far as I know the Beam creates a 5 ghz network to connect with the Eras to form a surround system. But we, the users do not have any control over the settings of this network. And as I know the Beam do changes in it based on something.And this is causing many, many problems at home, because I have a 5 ghz wi-fi network for all my devices and very often the Beam is causing interference with my wi-fi. In many cases as soon the beam starts working when I’m watching something or listening to music my wi-fi speed drops from 200-300 mbits up/down to under 60 megabits and sometimes even to 5-7mbits. Seconds after I unplug the Beam 2 and it’s network disappears my wi-fi stars working normally again. So my conclusion is that it’s the Beam that causes the problems. And that was verified multiple times. And because I don’t have any control over Beam’s network and because it changes it there is nothing I can do. There is no point of doing any changes in m

My ARC is having an issue when it is connected to the TV it automatically starts turning the volume down to mute. However, it doens’t stop, it keeps lowering. It’s as if someone has a remote and is constantly pressing the volume down button. Curiously, it does not turn itself down if I just play music through it. Only when it is connected to the TV, we also don’t have a remote for the TV and only use an Apple remote. I have tried the following.Cleaned the physically volume buttons. Removed Apple TV and connected it directly through the television. (Still occurrs)Replaced the HDMI cableReset the television. Removed the ARC from the TV and played the TV though the inbuilt speakers (Dosen’t turn itself down)I don’t want to reset the ARC just yet in case someone can pull some diagnostics data out. 

Hi, when I connect Sonos arc with a couple of years old Samsung tv, tv says a device supporting atmos connected. however, from there on the source basically changes between tv speakers and arc in about two seconds intervals. Sound never comes out from arc but tc speaker instead. So no output even for a a few second when the settings says source is Sonos arc. Using Sonos supplied cable and tested million times if the eARC connections are loose. They seem not to be loose, also have tried with three different HDMI cables. Also done all cables and equipment off for 10 minutes but no cure. What should I do next. Sonon Arc works properly when using with my another (tiny) Samsung tv so Arc itself is no faulty. Could the eARC port in the television be faulty?

The battery of my Roam when not in used, drop dead after one day, is it normal

I own 10 or more Sonos products.  Love the sound.  But…There is nothing more frustrating than trying to get one to connect.  I just spent 45 minutes trying to get my “Roam” to connect via wifi.  Once I got that going I was asked to reauthorize my Sirius XM account… which then proceeded to gray out all channels.  2 hours later I’m still without a working speaker after deleting Sirius, closing the app, re-adding it, deleting the app, reinstalling the app, deleting it from my laptop and phone, and so on.  I was on with customer service but then my Sirius username & PW was getting kicked back in the Sonos app (and it was the correct credentials, I signed in to the Sirius app directly with the same info) so they said it was user error.   Any suggestions?  Return all of it?Why is this so hard? My 10 year son can get his $14 blue tooth speaker in 10 seconds or less.  I’m thousands of dollars in and nothing today...