Answered

I want to create a new system with my Sonos Era 100 so I can move them to another room. My Sonos Era 100 both belong to other system I have in my living room. Is this possible?

I am having trouble connecting to my Play:3 so I attempted a factory reset. My steps:1. Unplug device2. Hold Play/Pause3. Plug in deviceIt flashes white for about 10s, then starts flashing amber. At that point I stop pressing Play/Pause.  It the continues to flash amber pretty much forever... well I gave it 10m but I'm assuming it won't process to green. Please help if you have ideas! TY 

I’ve followed instructions: logged in; see my current products, but there is no link for “Upgrade”.

Can I connect a Samsung subwoofer to a Sonos Beam (Gen 2) soundbar?  (Note:  I am using a Samsung TV)

Hello. At some point this morning some kind of update has changed the way my Spotify playlists display within the Sonos app. I arrange my Spotify playlists in alphabetical using the Custom Order function, so they can reflect a large CD collection. Sonos used to mirror that, but now seems to be displaying them - I think - in the order they were last played, which is useless to me and makes the list unnavigable. Could this bug be fixed asap or a workaround suggested? I prefer to just control everything through the Sonos app rather than the Spotify app. Thank you

Hi All - Has anyone noticed any improvement to Trueplay recently?   I haven’t specifically seen any software updates that refers to any changes to the process since the eras came out.. The reason I am asking is that I use both sets  of era 300s as stereo pairs in two locations and there never has been an option to execute the quick method on the software.   The only option is for the detailed process.  I can’t say if there were any the improvements after Trueplay but left the setting as they were.Recently, I decided  to redo Trueplay.  This time both options came up.. tried both but the detailed option seems to provide a subjective appreciable increase in clarity...I can on surmise that the process may have been tweaked without major fanfare..

Hello! I just moved and got a new router. In the process of getting everything hooked up I’m having a line-in problem. My system is Sonos One, Play:3, and Connect - which I have hooked up to my receiver. I have my Connect hooked up exactly the same as it was before but my line in is no longer working. Everything but the connect is working. I get the message in the attached photo when I try to use my line-in. I was on the phone with Sonos for almost an hour last night and couldn’t get the issue solved. All hookups have been checked and double checked for a firm connection so that’s not the issue.   Hoping the community can help! You’ve saved me so many other times!  

Hello…..is it possible to charge a Roam speaker using a USB C connection?  Not talking about the cable into the speaker, but the other end going into a charging port.  The cable provided uses a USB A connection, and I would like use a USB C connection.  

I have been listening to a streaming radio station for several years.  No problem with adding the station to MySonos.  The station appears but when I launch it to play, TuneIn plays 2 commercials and then the radio station goes silent.  This has been happening for a couple of months and I can’t figure out what is going on.  The Sonos OS is S2, V16.1.  Not sure where else to check.  My spotify account works just fine.  Thx for any help.

Damn.. my connect keep cutting the connection to WiFi, it’s like it has to load to play maybe 1 minute and then load 3 sek again, driving me crazy. all other Sonos work fine, Beam, Move, Ones also. any suggestions?  (WiFi is 550 download and 340 upload at the current room (garage) 

I’m trying to stream files from Windows Media Player to a new Beam Gen 2.  The server is serving files to other devices without issue on the local network, including  Denon receiver and a bluray player.  I have rebooted the Beam, and I have optimized the wireless to the extent that I can.The error is “An error occurred while adding track to the queue (701).Amazon prime music is working fine on the Beam.  It is my understanding Sonos supports FLAC files.

My old distributive amp died. I have 6 zones with two speakers each. What do I need in the way of Sonos hardware, to get this working?

Hi all,I had Spotify working via SVC on my Roam perfectly. I added an Era 100 today. Now all my Spotify commands returns ‘I can’t find that content’, on both my Roam and Era.Weirdly enough if I just ask it to ‘play some music’ it has no trouble playing Spotify content from my discover weekly list. Even telling me so when I ask it what’s playing.I already tried the following:I already deleted my Spotify link. Deleted the Spotify app + deleted my Spotify link & reinstalled/relinked Reseted the Sonos appAnyone has any other ideas? Specifically got the Era 100 now it finally supports Spotify. Planning to upgrade all my one’s

Hi I am new to sonos concept and i am having the living room build and have reached the stage for plaster boarding ceiling and walls etc. It is an open plan layout kitchen one end and living area at the other. i would like to mount a nice tv on the wall and enjoy movies etc with good sound. so looking at a soundbar with sub , BUT i have an issue with rear speaker placement. I dont want rear speakers on stands behind the sofa dog will knock them over etc.   Would speakers in the ceiling work for surround sound and Dolby Atmos ?   Thank You

En écoute de qobuz, Spotify ou Amazon music, la lecture audio est hachée.  Moderator edit:Google Translate-When listening to qobuz, Spotify or Amazon music, audio playback is choppy.

Simply want to play music from my droid phone to the Sonos. Thanks. Hope it aint nuclear missile science 

I have in the living room the TV screen, one Beam, one Sub Mini and two Era 300. I use them for movies but for music without the TV too. Wich would be the best way to configurate, group the speakers?And adding the Move 2 to the configuration would improve the sound?Best regards,

Hi everyone. For several weeks in the conservatory I haven’t turned on my Sonos One set up. Last night I turned the system on and immediately updated the two speakers. I now have a steady white light on the right hand speaker and a flashing green light on the left. I unplugged the cables and left it for 24 hrs but now the same thing is happening. The only speaker with sound is the right hand one. Any ideas? John.

I have two ones sl stereo paired + sub mini and two roams sl stereo paired. All playing in my living room for music listening. I still have three amazon echo arround to call for music playing through sonos exclusively. Since I want to add two more stereo paired roams sl in the same area, would it be convenient to get roams with mic and remove all amazon echos? Will sonos be as good for listening to commands as amazon? 

I find the Sonos App not to my liking. I would prefer to operate directly from the Apple Music App. I can get to my Sonos Move albeit not consistent but my main systek si not seen by Air Play. Arc, Sonos One Gen 2, Sub Gen 3.

Hi there, I was given a gen 2 amp from a customer at work and have since installed a pair of Sonos sonance in ceilings above the sofa and running the TV through them. Since then I have bought a sub mini and just arrived is a beam gen 2. I'm a bit lost on setup. Anyone able to point me in the right direction. Cheers 

I’ve not received an email with a code for the 3 months Apple Music subscription from my recent purchase. When will I receive?

Good afternoon.I had a question about home theater system.I currently have a home theater system with sonos beam, two sonos one speakers and the sub mini of which the system is 5.1ch.My question is, to create the system to 7.1ch I have to add two more sonos one? Or could it be two other models like two sonos era 100 speakers or any other model? 

 Pics related.I kept having trouble connecting to my One SL, and after talking to Sonos technical support and my internet provider, it turned out that the problem was (at the time) related to the internet frequencies. My phone insisted on using 5.0 GHz, and the One SL only does 2.4.My internet provider then sent me the equipment needed to split up my internet in two separate networks; one 5.0 and one 2.4 ghz. I thought it would work.I was wrong.Now my One SL just… won't connect to the 2.4ghz network at all? I've restarted and rebooted the router, the One SL, the app, the new signal boosters - everything. More than once. And it just. won't. work. My phone and PC connects to it fine, though.Of course, Sonos support isn't available over the weekend, so I figured that I would ask you guys. Any ideas as to what could be wrong? 

Hi,would be nice to have, as at least one manufacturer has, the possibility to add individual radio streaming links. Not bonded to any radio platform. Just one link for streaming and another one for the station logo.