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I’ve recently reset my Sonos One speaker and everything is ok except when I now ask for my News Flash Briefing using the Alexa voice command it replies ‘getting your flash briefing’ and then follows it up with ‘sorry this update is not available’. It repeats that four times as my briefing is set up for Sky News, Sport, Business and then the weather update. My skills are enabled. 

Hi @Corry P  Would you be able to provide us with an update in regard to the ability to enable the Era 300 drivers when in Home Theatre configuration. I saw your last update on this 10 months ago. Has anything changed? Regards,Jamie

I am trying to set up Sonos system in each of my 4 bedrooms. What I would like is each bedroom to have ceiling speaker(s) with ability to play a different audio in each bedroom.What would be the cheapest Sonos solution?Thank you

I have to continually reset my connect and various speakers to pull them back into the App.   This just recently became a problem,  I feel ever time I open the App different speakers are missing.   Re-adding the missing speakers to the app is not easy,  in some cases it takes several tries.   I’ve been a SONOS customer for 10+yrs with the same equipment, and I never had this issue until recently (past 12 months).   Wifi in the house is solid, when the speakers are connected I never have an issue with the music cutting out.  All other Wifi devices in the home is working as expected.  

I have an Arc in my “TV room” and a pair of One’s (R + L) in my “Kitchen”.  In the Sonos app, these are in rooms with these names.  With Alexa, I was able to speak to any speaker in either room.  However, I’m trying to switch to Google Assistant and appear to be able to only speak to one speaker (currently the right one in the kitchen).When I try to add GA to the Arc via the Sonos app, it recognises the Arc but when I click “Open Google Assistant App”, it says “There was a problem adding Google Assistant”.  I’ve got the latest Sonos, Google Home and Google Assistant Apps.  I’ve tried linking and unlinking in Sonos and Google Home.  In Google home, I can see the Sonos speakers in their respective rooms.  I can ask GA on the kitchen speaker to play music in the TV room and it works.  I just can’t add GA to the Arc so I have to shout to the speaker in the kitchen.Is this normal (i.e. a limitation) or am I missing something ?  I don’t want to add a separate Google device as I would expect

Hi CommunityFirst post so hi to everyone.I am having issues with my sub connecting to my BeamThe sub connects to the beam but no difference in the sound and no bass increase.In the app if I switch the sub audio radio button off the sound is better and bassier,.Occasionally it works but that is random and either have to reboot router or call into support, but soon dropa out again.Reading the latest reviews tells all, the app is failing massively and with each update it gets worse.Anyone else seen this or have any fix ideas?ThanksMark 

As topic says, using voice control on Sonos ROAM will not play a playlist that is saved on Deezer.The command instead seem to be searching for the playlist name as a search term, and then playing those songs.Example:Hey Sonos, play ‘My Favourites’ [and various variations inclusive of service name etc] The playlist is saved in Deezer as My Favourites, and still successfully add to the list via voice command to add a song to ‘My Favourites’This featue has been the most used and why I used Sonos, as it use to work.Any suggestions? Anyone else having same issue? I found a near matching topic here [closed] I did update to latest firmware.

I’m currently trying to add a play 3 to my existing home system, Current system is a combination of Play1s and play3s all running on S2.when I add this new Play 3 I get to the point where it has been added to my network and software says it needs to update my new speaker, it starts and then stops, giving an error code 9, incompatible speaker.I have tried multiple factory resets and taken the speaker back to S1 using the S2 app, the result is always the same, Error code 9Has anyone else experience this?

As a new owner of a Beam Gen 2, I'm happy with the purchase, much better than what I had.  That said I was expecting a little more to help my older and abused ears with television voice audio.  I was thinking the addition of more speakers could help.  I was contemplating the addition of a pair of Era 100's or one Era 300 (about the same cost).As mentioned they would be for television/video streaming.  Home theatre benefits are great but my priority is voice audio especially at lower volumes.Thanks for any advice

Hello I recently purchased a Sonos Sub Mini. To my surprise I discovered an assembly defect. I still have a Beam 2 and two one SLs so I'm used to the quality of Sonos. Please tell me if this "defect" can affect the subwoofer in the future. Dust can get in, the hearing quality can decrease, warranty problems, etc. I tried to press on the swelling, but it returns in the same position. The seller offered me a 10% discount, but I don't know if it's worth it because it looks worse than a resealed one. 

Hello Everybody,I have just purchased a Sub Mini, this one is linked with two Era 100.I use these devices only for music, for you what is the best configuration ? Loudness on or loudness off ? What is the volume of your Sub Mini ?At this point, I have put the loudness to off and the volume of the Sub Mini is 14 and all of these devices has a Trueplay.Thank you forward for your feedback.Kind regards.

Does anyone read the comments on Google Play about how bad this app is? If these were cheap, as in price, I would have made a Youtube video showing how an un-satisfied customer takes a 10lb sledgehammer to unlistenable Sonos speakers.You guys don’t even reply to any of the comments, why? 

Evening All, I have been trying to set up my new turntable and new Era 100.I bought a generic 3.5mm to USB-C adaptor. Can’t get any sound out of the Era 100, nor see any options under Line In. Removing that adaptor and connecting the 3.5mm to the back of a Sonos 5 gen 2 get everything working. For layout purposes I’d still prefer to connect via the Era 100. Is it likely to be my adaptor or some settings option I haven’t noticed in the app or on the deck?  

I have to continually reset my connect and various speakers to pull them back into the App.   This just recently became a problem,  I feel ever time I open the App different speakers are missing.   Re-adding the missing speakers to the app is not easy,  in some cases it takes several tries.   I’ve been a SONOS customer for 10+yrs with the same equipment, and I never had this issue until recently (past 12 months).   Wifi in the house is solid, when the speakers are connected I never have an issue with the music cutting out.  All other Wifi devices in the home is working as expected.  

my era 100 cuts in and out when trying to group with my sonos arc , sum and sonos 1 surround system

Hello there,I have a Sonos One and a Sonos SL connected to the router downstairs and all is super there.i purchased another Sonos SL for the bedroom which operates on a different router. I connected and it worked but as soon as the email connection drops (happens fairly regularly) or a power cut this Sonos needs resetting. It just doesn’t seem happy to be on a different router. I try to control from my iPhone but sometimes it shows the speaker, sometimes not. I have factory reset to get it to work but just not happy. There must be an easier way. Do I need another piece of kit or a different Sonos? 

I have recently purchased two Roams to replace two aging UE Megaboom speakers.  The Roams are great while on my WiFi but I didn’t know that you cannot pair two roams to Bluetooth.  My ten year old Megabooms would allow “daisy chain” pairing so you could play them in stereo on Bluetooth.  I was shocked that this is not available on the Sonos.  Please let me know if there is a work around.

I just bought 2 Sonos play:5 gen:1 and I wanna use it as stereo for my tv setup.  but i don’t know how ….😅

Hi question: My living room size is 10'6"x8'10". It opens up in a kitchen (8'8"x9'8") and dining (7'3"x7'1") area. There are no walls between the living, dining and kitchen. Which set-up I should go for? 1) Ultimate Immersive Set with Arc or 2) Immersive Set with Beam? Or anything else? I will use it to watch TV (movies/sports) and music. Thanks in advance. 

Only one of my speakers works at a time now.I have had seven or eight Sonos speakers for ten years or more but now they do not work (all have been upgraded to Sonos 2).I am very technical and three days on I have tried all the obvious solutions, eg resetting each device, rebooting everything, reconfiguring subnet, removing mesh network, but it seems that these speakers are just expensive bricks now. Anyone else experienced this or have any ideas ?A mate suggested that Sonos cannot cope with the two wavebands on WiFi and this was the problem. The only causality I by have is that I switched from iPhone to Pixel and that's when my problems started.This is mad....

what is the function of TV Autoplay and why would i want to choose it or not?

I am planning to install Sonos system in our basement. I have a media room which is 325 sqft (18’x18’) and open basement which is roughly 1300 sqft. my questions- should I put an Arc, 2-Era 300 and 1 sub (gen3) in media room. Is that a lot or less? Media room will have 85” tv and we usually don’t watch movies too loud.and for the main open area is Arc, 2-Era 300 and 1 sub (gen3) enough or do I need more.And say I want to play just plain music in both media room and open basement. Can I connect both to play same music?is there better option for me than stated above. All suggestions welcome.Sorry for so many questions. A newbie here!  

My two Era 100 speakers are suddenly not pairing up...each plays some different and trying to group them isn’t working...please help!

I have seen similar questions but still no satisfactory answer;  My setup is quite simple -Macbook Air M1 2020 running OS 14.1.1Sonos Play:3 and Play:1All Music on a single iTunes library //MacBook-Air-???/MusicOften when I go to play I receive a message “//MacBook…  is no longer available.  The device At first I thought this happened if the machine went into sleep mode when Sonos was playing but it just seems to happened regularly and randomly.  Often if I want to update the library.The problem started only after upgrading to the MacBook Air.  Never used to happen on my old machines.The only solution each time is to delete the library path and re-add the library.Can someone please help.  Driving me mad

I have had drop problems with KPIG (subscription radio station) for several years. I finally figured out a solution. I sign in on my KPIG browser app and then go to Sound output on my Mac Mini. There I choose a Sonos AirPlay speaker. Next, I go to my Sonos app and Play Everywhere. I can listen to KPIG 24/7 without a drop.