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hello2990
Contributor I
Mar 21, 2024 9:00 AM UTC
Answered

Return page doesn't work, please fix it.

 

This return page doens’t work, always fails (I removed email and order number just for this screenshot).

Could you please fix it?

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Corry P
Corry PAnswer
Sonos Staff
Mar 22, 2024 9:31 AM UTC

Hi @hello2990 

Welcome to the Sonos Community!

Thanks for flagging this with us, but we just tested and can’t see an issue with the page.

We can’t help but notice the “Third-party cookies will be blocked” message - this may be the issue. If you have blocked cookies on the site, this may interfere with the return procedure.

Please also try another browser or use incognito mode if enabling cookies does not help.

Finally, if you are still unable to process your return, please contact our sales team for assistance.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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2 replies

Corry P
Corry PAnswer
Sonos Staff
Mar 22, 2024 9:31 AM UTC

Hi @hello2990 

Welcome to the Sonos Community!

Thanks for flagging this with us, but we just tested and can’t see an issue with the page.

We can’t help but notice the “Third-party cookies will be blocked” message - this may be the issue. If you have blocked cookies on the site, this may interfere with the return procedure.

Please also try another browser or use incognito mode if enabling cookies does not help.

Finally, if you are still unable to process your return, please contact our sales team for assistance.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    hello2990Author
    Contributor I
    Mar 22, 2024 11:40 AM UTC

    Hi @hello2990 

    Welcome to the Sonos Community!

    Thanks for flagging this with us, but we just tested and can’t see an issue with the page.

    We can’t help but notice the “Third-party cookies will be blocked” message - this may be the issue. If you have blocked cookies on the site, this may interfere with the return procedure.

    Please also try another browser or use incognito mode if enabling cookies does not help.

    Finally, if you are still unable to process your return, please contact our sales team for assistance.

    I hope this helps.

    Thanks for help, Corry,


    Tried multiple times today and eventually succeeded in both normal mode and incognito mode, although webpage loading was exteremely slow. But anyway, problem solved.

     

    🤗

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