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asking alexa on arc to play music on 5 doesn’t work

  • 16 March 2024
  • 2 replies
  • 24 views

Just purchased Sonos 5 previously had a play 5 which if I asked Alexa on arc to play music in kitchen it would do this does not happen on new 5 Alexa does say playing music in kitchen but no audio thank you

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Best answer by Sotiris C. 22 March 2024, 11:47

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Userlevel 7
Badge +20

If you are using the S1 version, then there is an Alexa outage at the moment.

Userlevel 7
Badge +14

Hello @Concell,

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test.

If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

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