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Apple Music missing tracks when browsing albums

  • March 21, 2024
  • 2 replies
  • 47 views

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When I choose an album from Apple Music it doesn’t show all the tracks that I would see if I played it on my mac?

Best answer by Sotiris C.

Hello @vinnypowell, welcome back!

I am sorry to hear you are having issues with missing tracks on your Apple Music albums. I was not able to find any documentation in regards to this.

I would suggest, if you are able to reproduce, to Submit diagnostics within 10 minutes of doing so and contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice for your system and what it reports.

I hope this helps.

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2 replies

Sotiris C.
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  • Sonos Staff
  • Answer
  • March 22, 2024

Hello @vinnypowell, welcome back!

I am sorry to hear you are having issues with missing tracks on your Apple Music albums. I was not able to find any documentation in regards to this.

I would suggest, if you are able to reproduce, to Submit diagnostics within 10 minutes of doing so and contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice for your system and what it reports.

I hope this helps.


controlav
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  • Lead Maestro
  • March 23, 2024

Tell us what album? And what is different?