Contributor I

Answered

LG Magic Remote Not Controlling Ray Volume

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I have an LG tv and sonos Ray. The remote was configured to that it recognized by the sonos system, however the volume/mute is not working anymore. When I try to adjust the volume the it is registering on the tv but not actually doing anything. Any ideas?

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AirgetlamAnswer

Sounds like there may have been some sort of change introduced by a software update to the TV, I would go back and reset up the remote up in the Sonos controller’s options for that ‘room’.

Bruce

AirgetlamAnswer

Sounds like there may have been some sort of change introduced by a software update to the TV, I would go back and reset up the remote up in the Sonos controller’s options for that ‘room’.

Bruce

P

Play2

Lyricist III

I have the same problem. The volume/mute is not working any more. I think after the last update from LG WebOs. Everything worked fine, but my sonos arc is not responding. I did everything, but nothing helped. Any ideas?

Airgetlam

I’d still suspect something changed in the TV and remote, that is where I would be focusing my attention. I’d also be tempted to contact the CS for LG to see what they have to say.

Bruce

P

Play2

Lyricist III

I also notice when I disconnect and connect the remote again with the sonos app, I can use the vulome/mute again, but not the other (magic) buttons of the remote.

M

mauigir1

Lyricist I

I used the instructions at this link from Sonos support to change the settings of my LG TV. Now the remote controls the Ray:

https://support.sonos.com/en-us/article/unable-to-adjust-the-volume-using-the-lg-magic-remote?language=en_US&utm_source-hs-care&utm_campaign-en_US-hs-care-hs%2Fhometheater-remoterequirements&utm_medium-hs%2Fhometheater-remoterequirements

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Mickstef

Lyricist I

I used the instructions at this link from Sonos support to change the settings of my LG TV but it don’t work.

Ken_Griffiths

I used the instructions at this link from Sonos support to change the settings of my LG TV but it don’t work.

Under "universal control" settings IIRC, you just simply add Sonos Bluetooth/Sound Bar to the optical port - you have to search for the manufacturer to add it to the TV.

Magic Rremote is working fine here with the Sonos Ray. See screenshot from my LG TV (a different model, perhaps?), but I understand all their models work in a ‘similar’ way.

M

Mickstef

Lyricist I

I have exactly the same on my tv but anyway I can not use the magic remote on my ray

Ken_Griffiths

I have exactly the same on my tv but anyway I can not use the magic remote on my ray

I have several LG TV’s around the Home and the Magic Remote works whether I connect a Sonos soundbar to it via the TV’s optical Port or the HDMI-ARC/eARC Port - have you gone through the TV ‘remote’ setup in the Sonos App once you have setup the Soundbar in the TV’s Universal Settings? See this link:

https://support.sonos.com/en-us/article/control-sonos-home-theater-with-your-tv-remote

I’ve not come across an issue in the community here before where the LG magic remote hasn’t worked as a universal remote with all Sonos Soundbars, but if your issue persists, then perhaps give LG support a call after the Holiday.

bRHOvado

Lyricist II

Any update on the solution to this problem?

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