LG Magic Remote Not Controlling Ray Volume

15 replies
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I have an LG tv and sonos Ray. The remote was configured to that it recognized by the sonos system, however the volume/mute is not working anymore. When I try to adjust the volume the it is registering on the tv but not actually doing anything. Any ideas?

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AirgetlamAnswer

Sounds like there may have been some sort of change introduced by a software update to the TV, I would go back and reset up the remote up in the Sonos controller’s options for that ‘room’.

Bruce

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Ken_Griffiths

,

Any update on the solution to this problem?

Yes, the LG device connector screenshots attached explain the steps required.

bRHOvado

Lyricist II

Yes, those steps were inputed correctly and the TV recognizes the optical output of the device but still the LG magic remote does not control the volume. When pressing the volume button(s) it comes up on the screen but the volume does not change at all. The SONOS app does not recognize the remote either.

Ken_Griffiths

It works here for my LG TV - Maybe ensure Simplink/HDMI-CEC is switched off on the TV and see if that makes a difference.

If not, maybe speak with LG and Sonos customer support and see what they say.

The LG ‘magic’ remote can adjust the volume here for the Ray and it’s button presses are recognised when going through the ‘TV remote’ setup in the App.

bRHOvado

Lyricist II

Yup when switching that setting it still does not fix the issue. I will reach out to Sonos customer support as recommended. Thanks.

S

Shankopotamus

Lyricist I

Had the same issue with my arc out of nowhere. Went back through the device selection process, forgetting previous settings/connections, and then chose Sonos again at the end. Volume is working again with magic remote.

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