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Sirius XM not showing artist and song title

  • 10 February 2024
  • 14 replies
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When browsing the Sirius XM -  All Live Channels within the Sonos App, it’s not showing the song title and artist.  It has been a feature within the app for years, and now it’s gone.  Is there a fix?

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Best answer by Airgetlam 10 February 2024, 17:50

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I’m having the same issue. This is an important feature that I use regularly—I hope it can be fixed!

Since SiriusXM is responsible for the data that shows up in your Sonos controller, you may want to contact them. 

I’m not sure it’s true that this is an issue from SiriusXM. The Sonos app has changed how it displays the channels when you first select SiriusXM, so there was a change on the Sonos side.

To my knowledge, Sonos has made no changes to the API that all streamers use to communicate to the Sonos controller. If they had, we would be seeing this same issue across many, many streaming companies, not just SiriusXM. The only thing that Sonos does here is display the information sent by the stream. If this information is missing, it can’t be displayed. 

When browsing the Sirius XM -  All Live Channels within the Sonos App, it’s not showing the song title and artist.  It has been a feature within the app for years, and now it’s gone.  Is there a fix?

I too would like to know the answer to this. Been using XMAS on Sonos for a very long time and it’s never been a issue.

What did SiriusXM say, when you contacted them?

Same Issue, really annoying - this all happened after a Sonos mandated update. As far as whose fault it is, if you open the SiriusXM mobile app - it still displays all current song titles and artists. So considered the Sonos update broke the user experience on the Sonos side - and SiriusXM still displays I’d say it’s pretty obvious. What sucks is I have an ipad setup to control music across the house...today is my big yearly Super Bowl party and last week the app updated. Basically my setup is a waste, you can’t pick fav songs or artists now. You have to click on each to hear what’s happening. Same experience as FM radio dialing in a channel. 

This seems to be an issue across streaming apps with Sonos. Spotify is not the same experience either, although after digging you can usually find what you are looking for.

To Sonos: if you are saying that you can use any streaming app - then let us use it the way we are used to using it within each apps native versions - not your version.  

To SiriusXM Company: If you are reading these threads...please note -  I won’t be using your app until this is fixed within Sonos. 

Not to lessen your post, but to my knowledge, SiriusXM maintains zero presence in these forums, which is why I recommend contacting them directly. 

This absolutely a Sonos problem. Every other interface to Sirius XM is fine - the mobile app, the website, and Apple Carplay all show the song/album info, as always. 

I’m delighted you’re so confident. Did you provide Sonos a diagnostic, and call them to provide evidence of your issue? That would be the best way to get them to fix an issue on their side. 

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I just went online with Sonos Chat Support. They say they are working on a SiriusXM playback issue that includes this issue

If you report it to support, they say they'll update you when they have a fix. Sand if not people report it, then it might be fixed more quickly.

Same issue on laptop, still get titles (briefly!) opening on iPhone. Thx for the updates.  

 

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Same problem, reported it via chat, it was if they’ve never heard of it. They requested a screen shot, then a phone call but after 35m I had to move on. Hopefully they fix it.

When I start SiriusXM on my controller, the Artist and Song information is displayed for a couple of seconds. It disappears after that.

This was never a problem until I applied the last update to my system.

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