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I have now new LG TV Oled65c2 which comes with new Bluetooth remote MR22GN (no IR support) and connected it to old Sonos Playbar via optical cable, sa it was expected that there is no volume control available on Sonos from that tv and its remote.So I have decided to make upgrade and going to buy Sonos Arc and connect it to tv via HDMI eArc, but before doing that I would like to be sure that it will allow me to control volume of soundbar without any additional remote just through Hdmi Arc connection. Maybe this is trivial question but I want to be 100% sure 

Hello, After adding a device, I have one particular zone that keeps dropping out of the group. I saw on this forum, splitting one group into multiple may help. It did not. Not even after 5 minutes of playing music. I’ve tried different playlist, resetting the device, redownloading the app, changing the line outputs, connecting to a ethernet cable versus wirelessly to an access point. is it possible this device is defective or bad?

Hi!I have a recurring issue with our Sonos Roam.It is populated with lots of episodes of a children’s series.The idea is, that our daughter just can press play when she wants to listen to it.The Roam is connected to power all the time.Battery saver and WiFi Power save is on, but this does not make a difference.What happens is as follows:Every few days the Roam shows up as „not connected“ in the iPhone app. As such, I cannot control it from the app anymore.Pressing play just plays a click sound and the left LED flashes white twice. It does not start playing and does not wake up (i.e. still not connected in the app).When pressing the button on the back, it plays a two note chime, still nothing happens.The only thing that helps is holding the button on the back until the turning off chime plays - waiting a few seconds and then turn the Roam on again by pressing the button again shortly.I made a short video, that shows the behavior:Any idea or help is much appreciated! 

My Music Library is shared both from my wife’s Win 10 laptop and my Linux laptop (running Linux Mint 21.3), which shares my Music folder via samba.  After the SONOS update to 16.0, my system doesn’t recognize the Music folder on my Linux laptop, and I can’t re-add it to the library.  Nothing was changed on my laptop, only the SONOS software update.  I can see the Music folder on my laptop using File Manager on my wife’s laptop, so I know it’s sharing properly on our home network. I’ve added these lines to smb.conf as I’ve read in various SONOS support threads, but no joy:[global]server min protocol = NT1unix extensions = nontlm auth = yesHas anyone else experienced this issue after updating?  And has anyone found a solution?

I am getting the message of [ “Unable to play “Sonos radio” access denied ] this morning. I saw this was an issue a few years ago and it fixed itself.  Is anyone else experiencing this right now? Does anyone know how ling it takes before it is back to normal?

I had an issue with Planet Rock App premium keep cutting out. Went through support, they decided it was a Planet Rock app issue. So I canceled my premium subscription and started to listen through the TuneIn app, which never cut out.That is until I have just updated to the new TuneIn app and guess what - its now started to cut out every 4 mins or so, so just the same behaviour as the Planet Rock app had.Doesn’t cut out on iPhone or iPad. I don’t have a premium subscription on TuneIn, so it is not a authorising issue. Planet Rock is fine from Sonos Radio as well. 

Hello, I have connected my sonos Arc, sonos Sub and 1 One SL to my freebox without problem. But Impossible to connect the second One SL to my Freebox. I reset my One SL, LED is flashing green. In my app when I add product the sonos One SL is detected but a the next step , « Preparing your Sonos One SL in progress... » , there is an error : « Your mobile device was unable to connect to your Sonos One SL. Check that your Sone One SL is plugged into a power outlet. ».I did a lot of checking. the sonos one sl is in the same place as the other products. I tried to connect it via ethernet directly to my freebox. I tried by setting channel 1, 6 and 11 on my freeBox. I deactivated the 5ghz card on my freebox.... I don't know what to do anymore. If someone has an idea ?

Hi people , just wondering if anyone else is having problems with beam 2 ?Voices appear very tinny and with no mid or bass to it also they are overpowered by rears even when used on +0. I also have sub Gen 3 and it works fine.I done trupelay many times but it won't change anything. Any action in the movie's and it's blasting all the effects 2-3 times louder then voices. Really annoying and have to play with volume all the time.I updated to newest software but it was like that from last update. Any ideas what is going on and how can I fix it ?Thank you guys.

Trying to reconnect a One speaker, a new room was created although I picked the correct room to add it to. How to fix?

I am constantly having to change the volume when playing back songs in playlists created through Apple Music. Is there a way in Sonos to equalise / normalise the playback volume?

Can I play Sonos Radio on my iphone air buds? I do have Sonos speakers at home, but when I go for a run I want to continue the same station.

Hi everyone,First of all sorry for my english I’m french…. :) I have a problem to use my sonos arc with AirPlay. When I want to listen music with airplay from m IPhone, it askes for un password that I don’t have…I have read a lot of topics about it….I reset my sonos I don’t have my sonos set in my app homeI don’t know what I can do more…If someone have a solution ? :) 

I have an Arc, Sub & 2x One SLs that have been running just fine since I got them nearly 2 years ago. I have an LG OLED TV with eArc, and I’m running version 15.1 of the app.Recently, on some random occasions, the voice part of the audio has started to come out of the right hand surround speaker, and not out of the Arc. It’s as if the surround has been reversed - what should be out of the Arc is coming out of the right hand surround and vice versa. The left hand surround appears to be working normally, as well as the sub. It’s weird, I’m not gonna lie. If I turn the surrounds off, the Arc works normally with the sub.The problem persists whether I’m watching regular TV on Sky Q or apps on Apple TV. I’ve not done anything different to normal, it just happened but I can’t remember if it was after a channel change or after a pressed pause moment. I don’t know when the 15.1 update happened, and I don’t know the date the problem first happened, so I don’t know if it’s anything to do with

Setting up a new outdoor pool and patio speaker set up.   I want to use Sonance SGS 8.1 Garden Series or Sonance - SR1 Sonarray Outdoor Speaker system with a Sonos - Amp 250W 2.1 Amplifier.   Will this work?   Do I have to add any other devices to stream Apply Play through the Amp?   Also, if I want to expand the system can I use the Sonance SGS 4 SAT Pack Garden series and ties directly in this set up? Thanks in advance!

I have been trying to set up my Sonos Beam Gen 2 with my LG TV all day.  I can get sound from the Beam 2 but I cannot go through the Sonos App TV Setup.  Everytime I get to the test connnection, it gives me the error of Arc Mode not Connected.  However, every setting in my TV is set correctly. I have used multiple HDMI Cables, and had LG  remote into my TV to make sure I had it correct. I have reset the Sonos Beam to factory settings as well, but that didnt help either Sonos customer service couldnt help me earlier.  I spent about an hour in live chat with them…..any help with this issue would be greatly appreciated.

Does anybody know what the screw sizes for the official Sonos One stands are?Thanks a lot ! 

Just a quick and probably obvious question .. I have a old Play 5 gen1 and before I purchase a Proj-ect T1 turntable I want to be sure they are compatible using a cable . Is this a simple thing to setup ? All i have ever done is play Spotify through my Sonos speakers so haven't mixed it up much .  

Good day to all. I currently have a Sonos Arc connected to 2 Sonos Sub gen 3's and 2 Sonos Five's that are set up in my living room. All speakers/subs face the front of the couch. In addition I have 2 Sonos One SL's set up behind the couch for a full and immersive sound experience.  In the 4+ years I've owned the Arc, Five's, and Sub's I've never had a single issue with them. The SL's on the other hand seem to go out every 4 days, 2 weeks, and on occasion they'll last for months. I have to reboot my router and reset the SL's every time. This is not only for the 2 downstairs but the 3 additional SL's upstairs as well. (For context 1 SL upstairs is paired with a Sonos One with Alexa, the other 2 SL's are paired together on the other side of the beedroom) All devices are connected to a Netgear Nighthawk MR80 WiFi mesh system with 2 satellite's. One satellite is in the bedroom with the 4 upstairs speakers and the other satellite is in the office down the hall. The main hub is downstairs di

I have recently have had someone play music from my sonos in the middle of the night. Everyone was asleep so it wasn’t anyone in the house. Can someone that doesn’t have the app somehow access my sonos speaker through AirPlay? If so, how do I prevent this from happening. 

Hi,I want to buy a Sonos Port Streamer to plug my own analogue speakers and my turntable. But can I add my Era 100 box too (on top of the analogue speaker) to add an extra (3rd) speaker, or is that not possible?

Is there a chance of implementing a feature for access control on the Sonos Amp so that individuals can only access it with permission granted by you?

hello,i have the sonos playbar, sub and a set of play one’s. recently the subwoofer stopped working. it is connected however there is not sound. i can control from the app but it does not make a difference-no sound. i have deleted and re connected a few times, the app is up to date, tried power cycling and still nothing.any help would be appreciated.

Hi. I had in issue with One that is still present on Beam 2. I can’t add Tidal to the Sonos App (connection error). Neverthless, Tidal sees the Beam and I can play music (it was very shacky on Sonus One, seems to be better on Sonus Beam) and also I can see it (the Tidal Song I’m playing) in the SOnus App. But every time I stop, everything starts again:the Sonos app ask again to add Tidal (with username, password and so  on) the registration is fine but connection error when I switch to the Sonos App-Tidal sees the Beam- I see the song in the Sonos App. Somehow it works, but I would like to add Tidal to the Sonos App.  

On the S2 app you can pair 2 ERA100 to an ARC soundbar but they instantly go as a  pair of Surround. Is it possible to make them be a sound Copy of the ARC bar instead? so i can install the ERAs on 2 different place and listen to what is played on TV ?

Hi,I just purchased a CR200 controller to use with my Play:3 speakers. I downgraded one speaker to S1 and got it installed on the S1 app. Works fine. Now I wanted to connect the CR200 after I did a factory reset and place it in the cradle. So I went through the setup and pressed the play/pause and + buttons on the speaker to connect, but nothing happens..Saw some old posts about it, but there were no fixes. I did read somewhere that an old software version below 4.2 may not work on more recent Sonos systems. But thats a bit vague... What is 'more recent'? And where do I check this on the CR200? I can only enter setup mode, nothing else.Please help, because I paid quite some cash for it. Thank you!