Answered

Trueplay - weird sound issue when turning on Trueplay

Forum|Forum|1 year ago
March 21, 2024
3 replies
116 views

+3

marinheira
Avid Contributor I

Hi all!

I have a Sonos system with an Arc, a Sub Gen 3 and I decided to replace the two One SLs I had as surround speakers with two Era 100s.
After removing the One SLs and adding the Era 100s, I had to rerun Trueplay and now I notice something weird I need to check with you if you also notice it.
before this upgrade, when listening to, let’s say, music, I often checked sound difference with true play on and off and laying a song without trueplay, and then turning it on during the playback.
The transition from trueplay off to trueplay on was clean.
Now, this transition is choppy, when I turn on trueolay during playback, the sound gets choppy for a second and the it gets to normal.

Anyone notices this as well? Thanks in advance for your input.

Best answer by Corry P

Hi @marinheira

Thanks for your post!

I haven’t heard of this issue before. If rebooting your Arc, Sub and Eras doesn’t help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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+19

Corry P
Sonos Staff
Answer
Forum|Forum|1 year ago
March 22, 2024

Hi @marinheira

Thanks for your post!

I haven’t heard of this issue before. If rebooting your Arc, Sub and Eras doesn’t help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein