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B4holcomb
Contributor I
March 27, 2024
Answered

Play:3 will not reset

I am having trouble connecting to my Play:3 so I attempted a factory reset. My steps:

1. Unplug device

2. Hold Play/Pause

3. Plug in device

It flashes white for about 10s, then starts flashing amber. At that point I stop pressing Play/Pause.  It the continues to flash amber pretty much forever... well I gave it 10m but I'm assuming it won't process to green. Please help if you have ideas! TY

 

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    B4holcombAnswer
    Contributor I
    March 27, 2024

    Called Support. Issue fixed. It needed an Ethernet connection to the Router. That succeeded then proceeded thru standard setup.

    Also noted, need to disable VPN for app to work properly. Thanks!

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    2 replies

    melvimbe
    melvimbe
    March 27, 2024

    I  would attempt to do a factor reset again.  There isn’t any alternative method of reset.  If it still doesn’t work give support a call.

     

    FYI, factor reset is not a good way to resolve connectivity issues.  All it does is erase all the history that support could look at to troubleshoot the issue.

    Danny
      B4holcombAuthorAnswer
      Contributor I
      March 27, 2024

      Called Support. Issue fixed. It needed an Ethernet connection to the Router. That succeeded then proceeded thru standard setup.

      Also noted, need to disable VPN for app to work properly. Thanks!

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