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Line-In Not Registering With Connect

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Hello! I just moved and got a new router. In the process of getting everything hooked up I’m having a line-in problem. My system is Sonos One, Play:3, and Connect - which I have hooked up to my receiver. I have my Connect hooked up exactly the same as it was before but my line in is no longer working. Everything but the connect is working. I get the message in the attached photo when I try to use my line-in. I was on the phone with Sonos for almost an hour last night and couldn’t get the issue solved. All hookups have been checked and double checked for a firm connection so that’s not the issue.   Hoping the community can help! You’ve saved me so many other times! 

 

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Best answer by Schlumpf 3 March 2024, 01:36

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Airgetlam

The only thing I’d suggest is trying another cable between the two devices. It certainly looks fine, other than that odd bend on the white cable going in to the Sonos. 

Bruce
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Thanks Bruce! I did try another cable and still nothing. It’s so frustrating. This was all working fine before the move. And I even moved all my stereo equipment to make sure it stayed safe. Maybe the connect isn’t working anymore? 

AjTrek1
Userlevel 7

Hi

Are sure you have the correct cables from your amp going to the line-in for the Connect. In other words make sure you haven’t crossed the connections. It happens 😊

Edit:

I now see that the cables in question are White so therefore no cross connection. Make sure the record- out is active.

Together Everyone Achieves More = T.E.A.M.
D
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Thanks. That def not the issue. I’ve checked the cables so many times. But appreciate the suggestion. 

AjTrek1
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Hi…again…

As you appear to have done your due diligence to try and isolate the issue you have two options:

1. Submit a diagnostic and post the reference ID in your next post. Afterwards on Monday call Sonos Tech support to discuss the diagnostic. RECOMMENDED.

2. Your other option is to factory reset the Connect. However doing so would erase any useful information that a diagnostic might uncover. 

Together Everyone Achieves More = T.E.A.M.
D
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Thanks so much. A couple of things:

diagnostic ref number: 817637027

when you say “make sure record out is active” not sure how I’d check that. I don’t have a tape deck anymore to test the connection if that’s what you mean. 

Schlumpf
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@dawnhorrell

As a test you can try to connect the cable comming from tape rec out to any device with line in / aux in option e. g. an active speaker or bluetooth box that also has got a cable input. 
Anyway does Sonos app show you the line in options in Connects room settings? If so, did you try autoplay for line in?

If there’s nothing detected at the line in, it should behave the same if there’s no cable plugged in and Sonos app won‘t show line in settings. 
And just to complete… the analogue line out of the Connect is working well?

Ralf
AjTrek1
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Together Everyone Achieves More = T.E.A.M.
D
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@Schlumpf 

 

thanks for the help  see notes below! 

Anyway does Sonos app show you the line in options in Connects room settings? If so, did you try autoplay for line in?

the settings for line in are grayed out and I can’t select autoplay. 

And just to complete… the analogue line out of the Connect is working well?

they were a few weeks ago  I’ve tried multiple RCAs and they aren’t working  I also tried to hook my record player up directly to the Connect And that didn’t work either (not really sure it’s supposed to but thought I’d try) 

 

 

Schlumpf
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@dawnhorrell 

Ok, if Connects analogue line out isn’t working too, it could be a general issue with the analogue part of the device. 
Are you able to get streaming sources to your amp via digital connection via optical or coax?

In other words does the Connect work in any way? 
 

If analogue line in and out don’t work, I suppose there’s a hardware issue. Probably support will see that in the diag. 

Ralf
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I have no idea how I would test other sources. But willing to try if you can guide me  

 

Are you able to get streaming sources to your amp via digital connection via optical or coax?

Schlumpf
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@dawnhorrell 

Ok, I took a look at your Sony tech specs and sadly it doesn’t support digital inputs. 
So you can’t test that…
But as already said, if not just the line in isn‘t working anymore and there‘s also nothing comming in to the Sony from Connects line out, imho it’s a hardware issue. 

Ralf
Schlumpf
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@dawnhorrell

How did you test the analogue line out of the Connect? RCA from Connect to any RCA input of the Sony and playing some Sonos content like Radio?

Ralf
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@Schlumpf sorry. I’m lost again. I haven’t tested the Connect “out” analog ports. It’s my understanding (and my past hookup) that my RCA cables should be connected to Connect through the line In connections. Wouldn’t I still need to be able to connect to “line-in” with the below mentioned suggestion?  Sorry. I’m not super tech savvy. I miss my analog speakers. Haha
 

RCA from Connect to any RCA input of the Sony and playing some Sonos content like Radio?

Schlumpf
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@dawnhorrell

The Connects main feature / function is to make other non Sonos speakers (active ones or passive speakers connected to an amp like your Sony) become a part / room of the Sonos system as any other Sonos speaker can be. 
For that you stream content from a music service like Sonos Radio to Connects room. Via connects analogue line out (or digital out) the audio signal can get to an input of an amp like your Sony. 
That’s what I suggested to try… just to see if your Connect works at all. If it does, you can concentrate on troubleshooting of its line in function, but otherwise imo the Connect could have a general, bigger hardware issue. 
But hopefully Sonos support can see in the diagnostic data what’s wrong. 

Ralf
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@Schlumpf i got the connect so that I could get rid of my analog speakers and use Sonos speakers to listen to my CD player and Turntable. I replaced all of my analog speakers with Sonos. It’s never been a problem until now. However because I no longer have analog speakers I can’t try this functionality. Am I using the connect incorrectly? Is there another product that would allow me to play my analog devices through my Sonos speakers? 
 

thanks! 

Schlumpf
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@dawnhorrell 

Ok, I understand… you just use it as a line in. So I think you will have to wait what Sonos support can see in the diag. 
If the problem can’t be fixed and the Connect is broken, you can use any other Sonos device that supports line in option. 
That could be a Sonos Five or one of the Sonos Era models (100 or 300). A Sonos Port (replaced the Connect) imho would be an overkill just to be used as a line in) and for a Sonos Amp as you said is no need on your side at all. 
An Era100 with the Sonos USB C - line in adapter would be the cheapest alternative and bring another speaker to your system. 
But first let’s cross fingers that your Connect can be fixed. 

Ralf
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@Schlumpf I really appreciate your help!!

buzz

Make sure that the RCA plugs are fully seated in the Jack. Also, there is a mechanical switch that detects when a plug is inserted. I don’t know why you would suddenly have an issue with this, but the center pin on some RCA plugs is too short.

Stanley_4
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You can test the Line-Out of a device using a set of headphones. It sounds bad and the volume is very low but it works.

Plug your RCA cables into the Line-Out you want to test.

Touch the base of one RCA cable to the stem (closest to the plug) of the headphone cable.

Touch the tip of the other RCA plug to the tip of the headphone cable.

You can change the RCA cable’s locations to test both channels.

D
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Ok apologies for not posting my resolution sooner. But after hours of being on with a specialist, I was told that I needed to talk to a supervisor. That appointment took two weeks to set up. The final decision was that it was a hardware issue with my Connect. I have sent it back in exchange for 30% off the Port. I guess I’ll try that and see how it works. Thanks for all the help. 

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