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Hi all,

I had Spotify working via SVC on my Roam perfectly. 
I added an Era 100 today. Now all my Spotify commands returns ‘I can’t find that content’, on both my Roam and Era.

Weirdly enough if I just ask it to ‘play some music’ it has no trouble playing Spotify content from my discover weekly list. Even telling me so when I ask it what’s playing.

I already tried the following:

  • I already deleted my Spotify link.
  • Deleted the Spotify app + deleted my Spotify link & reinstalled/relinked
  • Reseted the Sonos app


Anyone has any other ideas? 
Specifically got the Era 100 now it finally supports Spotify. Planning to upgrade all my one’s

Maybe check your online profile ‘Country’ settings and see if they are set correctly.

https://www.sonos.com/en-us/myaccount/user/profile

Thanks @Ken_Griffiths. Seems to be set correctly.

Have you set Spotify as your default music service for SVC in the Sonos App…

https://support.sonos.com/en-us/article/set-your-default-music-service-for-sonos-voice-control

If it’s not that, then I’ve no idea, as the Sonos services status page shows that everything related, is currently working okay. See here https://status.sonos.com

Maybe go into see if a reboot of your local router/network will perhaps resolve the issue.

I ended up doing the following. It did the trick, but don’t know what part ;-)
 

  • Spotify app: Log out, deleting, reinstall, log in
  • Sonos app: log out, delete
  • Power-cycle both speakers
  • Sonos app reinstall, log in
  • Sonos app: remove SVC from both speakers, re-add SVC to each speaker
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