Answered

All spotify suddenly 'Can't find that content'

  • 26 March 2024
  • 4 replies
  • 41 views
S

Hi all,

I had Spotify working via SVC on my Roam perfectly. 
I added an Era 100 today. Now all my Spotify commands returns ‘I can’t find that content’, on both my Roam and Era.

Weirdly enough if I just ask it to ‘play some music’ it has no trouble playing Spotify content from my discover weekly list. Even telling me so when I ask it what’s playing.

I already tried the following:

  • I already deleted my Spotify link.
  • Deleted the Spotify app + deleted my Spotify link & reinstalled/relinked
  • Reseted the Sonos app


Anyone has any other ideas? 
Specifically got the Era 100 now it finally supports Spotify. Planning to upgrade all my one’s

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Best answer by StevenU 26 March 2024, 22:27

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4 replies

Ken_Griffiths

Maybe check your online profile ‘Country’ settings and see if they are set correctly.

https://www.sonos.com/en-us/myaccount/user/profile

S

Thanks @Ken_Griffiths. Seems to be set correctly.

Ken_Griffiths

Have you set Spotify as your default music service for SVC in the Sonos App…

https://support.sonos.com/en-us/article/set-your-default-music-service-for-sonos-voice-control

If it’s not that, then I’ve no idea, as the Sonos services status page shows that everything related, is currently working okay. See here https://status.sonos.com

Maybe go into see if a reboot of your local router/network will perhaps resolve the issue.

S

I ended up doing the following. It did the trick, but don’t know what part ;-)
 

  • Spotify app: Log out, deleting, reinstall, log in
  • Sonos app: log out, delete
  • Power-cycle both speakers
  • Sonos app reinstall, log in
  • Sonos app: remove SVC from both speakers, re-add SVC to each speaker

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