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Hello,My sonos roam won't turn on or charge since yesterday, it was working perfectly paired with my sonos one, it stopped working so i try to charge it and nothing happen since, i used every usb C cord i have ?Holding the power button for 5, 10, 12, 30 seconds won’t do nothing, the orange LED is not working too.Don’t know what to do ????Merry christmas, i’m afraid that only half of my family will listen to my christmas playlist.Best,  Simon

I am using the Sonos APP, how can I adjust the sound (bass and treble)?? 

Hi. I have just purchased an era 300 to add to an existing Sonos 1 in our lounge. How can I get these so that they are permanently grouped and always come on in sync, either on the alarm or when I ask Alexa. It worked fine when I had two Sonos 1s paired but recognise I can’t do a stereo pair with the different products but i do still want to group them so they play together. 

Hello. Please help. What I want to accomplish is twofold: 1. Group all 4 speakers (2 next to TV and 2 in the back for surround), hopefully giving stereo/surround effect, and allow master volume to be consistently managed by TV remote. As of right now, my TV remote only controls the volume for my Sonos Arc and the two Era 100’s surround in the back of the room. I have to turn the volume of the Era 100’s (that are next to the TV) up and down in the app2. Stream music, using Airplay at moment as I get used to setting up system, without compromising TV volume control when I switch back to TV. 

I currently have a the large Gen 1 sub, a set sound bar, and a set of surrounds. I also have several bookshelf speaker though my home. I do have at least 1 Gen 3 product, the Era 100. I am wanting to add a sub mini to my system to place in another room. I know that you can add a second sub to a home theatre set up. That is not my goal. I just want more bass in another area of my home when I play something on all of speakers. Is this possible? Further more if I one day add another theater set up to my bedroom will I be all to the second sub for that?

Should I set my audio on the tcl 635 tv to passthrough or auto?  Auto gives me multichannel pcm and passthrough gives me Dolby digital 5.1. I get atmos when atmos is offered from Disney plus.  kinda underwhelmed by the arc. My beam 1 seems much punchier trying to nail down these settings for the arc.  Got a mini sub to go along but haven’t installed yet. Room is smaller 14X20 

Bonjour,depuis la mise à jour du mois de janvier 2024 et le passage au nouveau protocole websocket, je rencontre des problèmes de d’appareillage entre sonos et Tahoma by somfy. les enceintes se mettent en erreur. Cela n’était pas le cas précédemment. je vous remercie d’avance pour votre retour. cordialementDaniel

My 2 ERA 100’s will not connect to my Beam

Historically my Music Library sat on my Qnap, as to reduce the time wasted looking for suitable music, my playlists would stream with no hesitation. Not certain after which Sonos update - my library was recently updated, and a laptop replaced which i feel was overdue. Looking back, I feel the original setup was far easier. Reading up on Qnap forum’s I’m now led to believe that Sonos has somewhat neglected updating their SMB protocols.Something that was working has now stopped. Confused as why Sonos has changed controllers between gen 1’s and 2’s. – A product that I was so proud of to mention and promote, has let me down. I’ve have three play fives for such a long time. 

I am in the middle of converting my garage to a mini man cave and I have just bought the Arc sound bar and 2x Era 100’s for surround effect. While they are a few days away from delivery I wanted to understand how they connect so I can have my electrician build the room properly before the new studwalls are erected…From what I understand the Eras need a USB or Optic cable (can someone please explain what the difference in between the two) connection - but does this go back to the Arc or is it hard wired to a power source? I have looked online for video / reddit or anything but I just don’t see enough detail to guide my sparky.ThanksBryan

I Have a Arc SL attached to a 65” Samsung TV via HDMI ARC.Our Sound bar shows this issue usually a couple of weeks after plugging the SB out for 20s and plugging back in. This has always resolved the issue for a couple of weeks and then the issue comes back.  I have been on to Sonos support on 4 separate occasions and also provided the diagnostic events - No Joy. Very frustrated considering this is a very expensive SB.  Firm wear - Fully UpdatedHDMI Cable replaced : Issue reoccursSupport suggested changing the WiFI channel, no impact, issue reoccurs

How can I help play vinyl through my Sonos Beam, sub mini and two OneSL speakers?The system is linked up to my TV and is great but how do I play vinyl through it.Layman’s terms please!😀

My Sonos roam will not connect to Bluetooth. We have tried my phone and my friends. The roam does have battery and I even plugged in too just to be sure. Why won’t it connect? 

I have 4 speakers hardwired to my Amp.  I can play music through the speakers using my phone’s Bluetooth. I have an older model non smart TV that has a Firestick. I’d like to know how I can play my TV through the speakers? Do I need some adapter? Running wires from the TV to the amp is not desirable. Thanks. 

Hii i want to create two sets of sonos in one living roomSet 1two sonos era 300 in the front And one sub gen 3 Set 2Sonos arc Sonos sub gen 3 Two era 300 as soround Can i create two different configuration for this two set and change them in thr application ? I want the first setup to be used as a stereo setAnd the second as a home theatre set Thank you

Sonos S1 Controller hangs at startup on my Mac.  Wondering if there is a solution that does not involve disabling NordVPN.Here is stack trace, seems to be the same as this Sonos S2 issue that was reported for a different VPN product, Analysis of sampling Sonos S1 Controller (pid 22295) every 1 millisecondProcess: Sonos S1 Controller [22295]Path: /Applications/Sonos S1 Controller.app/Contents/MacOS/Sonos S1 ControllerLoad Address: 0x10f1c5000Identifier: com.sonos.macControllerVersion: 57.14.37030Code Type: X86-64Platform: macOSParent Process: ??? [1]Date/Time: 2023-08-26 12:44:22.693 -0700Launch Time: 2023-08-26 12:43:57.445 -0700OS Version: macOS 11.7.2 (20G1020)Report Version: 7Analysis Tool: /usr/bin/samplePhysical footprint: 96.8MPhysical footprint (peak): 96.8M----Call graph: 7920 Thread_922607 DispatchQueue_1: com.apple.main-thread (serial) + 7920 start (in libdyld.dylib) + 1 [0x7fff2032df3d]

I have a local network that has “smart connect”, meaning that the Wi-Fi SSID (and password) is the same for both the 2.4GHz and 5GHz networks. A device, if 5GHz-capable, will connect to the 5GHz Wi-Fi by default.The problem seems to be that my phone, which is 5GHz-capable, will always connect to the 5GHz network, with no option to alternatively select the 2.4Ghz network.When this happens, attempting to add a new Play:1 (2.4GHz only) using the Sonos Android app will hang and never complete, I am assuming, due to the fact that my phone is on the 5GHz network.Disabling “smart connect” and naming the 2.4GHz network differently than the 5GHz network so that I can explicitly connect to that radio will be too disruptive to my IoT devices and everything else in my home that uses Wi-Fi. I do not have access to a device with only a 2.4GHz radio that I can use to configure the speaker either.Does anyone have any suggestions? Also, when did this become so difficult, Sonos? Why can’t you make the a

I have just bought a new Samsung TV and it connects and works ok with my Sonos Playbar, connected via an optical cable. The TV smart remote will not however control the volume on the Sonos Playbar. I think that the only way for this to work is via the HDMI/ARC connection. The Playbar however doesn’t have an HDMI connector. Can anyone suggest any way of solving this, (other than upgrading to a Sony ARC!)? Is there an Optical to HDMI adapter out there that might work to solve this?

Hi all , just got a new Samsung Galaxy S24+ , the pull down notification for the Sonos seems to partly miss the speech enhancement button , anyone else have a new Samsung with this little hick up ???? 

I have had a Roam SL for 17 months and it was great. My wife tells our friends I carried it throughout the house like a little kid does a blanket. Most of the time, I returned it to the charging base within a couple of hours, never more than 8 hours.Christmas day I was listening to Sonos radio waiting for guests to arrive. When they came, they asked to watch football so I stopped the Roam, but did not return it to the charging base. The next morning I went for my Roam but it was not on the charging base. I located it and returned it to the base. When I got home from work, there were no lights on the Roam after 9-10 hours on the charging base. I checked the Sonos app and the Roam was listed as “not connected”. The next day I tried using the USB-C port to recharge my Roam. The Orange battery light came on and after a while the white light by the Sonos logo started blinking, I was hopeful that it would come back to life, but the battery does not take the recharge. As soon as I unplug the

hello , My existing home setup is made up of 4 speakers and sound bar all gen2 I think , which i believe don't support Bluetooth connectivity . I recently purchase a high end turntable which has Bluetooth , I have seen a video where if i purchase an additional “move “speaker which has the Bluetooth connectivity i should be able to cast from that to my existing setup via the wifi , .. Can anybody offer some advice, will this work .. Really don't want to buy a new sound system 

Why is the sound on sky q through beam gen 2 and 2 play 1, so poorhave to turn up and down all the time when changing channels 

Hi I get confused by Sonos systems :Pi have a Sonos 5 and Soundbar  and would like to add a turntable if I have a Turntable and buy a Sonos amp that i connect it towill the Sonos amp share the music from the turntable to the speakers via WIFI? I;d rather not use wires... thanks!

This is from Sonos end and a link between spotify. This is not network related!I have lives in 3 different countries; Belgium, Netherlands & Malta. So my dns was different as my network to. Ive tried multiple network settings.The problem is everywhere the same with Spotify - Liked songs.Playing music from the Spotify app to sonos is not a problem but I don’t like this way because it’s lags.Tried it with different devices; Iphone, Android, Windows, iMac… nothing changes.Also made a new Sonos account and connected my Spotify and that from my wife and the result is the same. The liked song from Spotify give an “Error 701 Can't add songs to the queue”.On Spotify’s behave I can’t find a topic nor a solution.I had also considered to undouble my Spotify playlist and liked songs and this was without any results.I have Beam Gen 2, Roam, 2 Play1. On all the devices it’s the same result. I have called in no one can help me. They say it’s sonos fault. But this is basic understanding it’s up to

I just received a replacement Roam portable speaker after the originally-purchased unit failed and would not accept a charge.  I would like to enter the new device’s serial number in my account, but I cannot find a way to do so once logged into my account on the website. Can anyone help?ThanksAa