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haven't had my music library indexed on SONOS for a few years,  decided to get rid of iTunes match and download my catalogue onto a hard drive and run it from that.  I have loads of records that aren't on streaming platforms so wanted them available on my system. 

All music is download now on the hard drive, tested it and works, and I have added the hard drive to the Sonos controller no issue. 

However when I try and index the files it shows the wheel thinking about indexing then it disappears pretty much immediately.  

The files are M4A files which are apprently supported, as per the SONOS website. 

Any ideas as to why nothing is appearing and the indexing doesn’t do anything? 

 

 

 

Are the files on a USB-connected drive? Also are you using a MAC, or Windows PC? If it’s a MAC, then see if this might assist:

https://support.sonos.com/en-us/article/no-tracks-from-mac-usb-drive-in-sonos-music-library

As users we can’t see much of the internal data but submitting a Diagnostic to Sonos and calling Support will let them give you a better idea of what might be going wrong.

Are the files on a USB-connected drive? Also are you using a MAC, or Windows PC? If it’s a MAC, then see if this might assist:

https://support.sonos.com/en-us/article/no-tracks-from-mac-usb-drive-in-sonos-music-library

 

yeah files are stored on a Lacie USB connected drive,  i’m indeed on a mac. thanks for the link ✌🏻

Are the files on a USB-connected drive? Also are you using a MAC, or Windows PC? If it’s a MAC, then see if this might assist:

https://support.sonos.com/en-us/article/no-tracks-from-mac-usb-drive-in-sonos-music-library

 

Mate, this has only gone and fixed it…. i literally checked every other sonos thing in the full disk access but somehow missed this.   legend, really appreciate it. 

WOW. thank you @Ken_Griffiths! After an hour on a call with Sonos support, and extensive screen sharing, permission changes, adding/re-adding of Music Library paths etc, with no solution, I came across your response here while researching on my own, and just like that, it worked!

Happily able to access my external drive library, after toggling this simple access!

 

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