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The app no longer finds my playbase and I’m therefore unable to complete a reset which means the playbase is now non-functional. I’ve followed the instructions on the app and reset my router with no effect. The playbase is connected to the TV via a fibre optic cable and the TV is hard wired to the router. Any ideas?

I want to be able to use Airplay through my Sonos system (Beam, Port, 3-One SL’s).  The Sonos app is updated on my iPhone 12 Pro Max, but when I try to access Apple Music I get a message saying that Apple Music needs to be reauthorized.  However, when I try to log in, I get a message saying that there was problem and I should try again.  I have, multiple times, but keep getting the same message.  I’ve seen several messages in the forum, some saying that the issue was with the Sonos app but that it had been fixed.  However, I am unable to get my system to work.

I love my Sonos setup (Arc, One SLs and Sub gen3) for  my home cinema. Recently, I started listening to music again. Most of my playlists are from the 90s and early 2000s. I soon realized that my Sonos 5.1.2 setup isn’t right for music, something wasn’t there which wasn’t giving me that nostalgic feeling. I missed my 1000W Sony Hifi system. I did some experimenting to understand what’s wrong with my Sonos setup and I came to a conclusion that music to me sounds best in Stereo Mode and Sonos setup lacks that stereo separation and clarity. So, whenever I listen to music I do the following: I go in my Sonos app>system>surround sound and turn the music playback to “full” and set the music level to max (+15). This puts my Sonos One SLs in a Stereo pair like mode. I also turn off the sub so that the woofer of One SL become active and I get a stereo bass. It works great for music listening when I want to sit and listen to relaxing tracks. The issue is that a pair of One SL seem under po

I have a Sonos 2 system consisting of 6 Connect:Amps, a Sonos Move and a Playbar + Sub.  The Connect:Amps are in a Sanus rack, connected to my Netgear Orbi Router via an 8-port Netgear bridge. I have 2 Orbi Satellites.  My music is stored locally on my MacBook Pro (running Sonoma 14.1.2) hard drive and the MacBook is connected to the network via my Wifi network.  I have a 1Gigabit Xfinity service and my Wifi signai is very strong (e.g 450Mbps Bandwidth speedtest).  My Sonos system tells me it is up-to-dateWhen I play my music my Sonos sound will frequently drop out for 5-7 seconds before starting up again.  It happens whether I am streaming my own music from my MacBook or using a streaming service like Spotify...although perhaps it is more frequent when I am streaming my own music.  Bringing up the Sonos 2 app on my iPhone and adjusting the music volume will frequently cause the music to stop playing for a little while.  We bought the house in 2018, shortly after it was built.  I do no

I’d like to get a speaker that I can use to play music and that also connects to our projector for movie night. It’s worth noting that the projector is the primary TV in the home. It’d be tricky to put a soundbar in the front of the room, as it wouldn’t be anywhere near the projector. However, we could trivially use a line-in to connect the projector to an Era 300 (or other speaker) on a nearby table. My thought is that the speaker will lend itself well enough for both TV/movies and music - we’d simply connect the line to watch a movie.Is this notion ill-conceived? I would also consider a Play5, though I suspect that the 300 is better suited for this dual purpose. I’m also unsure about how well this would work if we expanded down the line - for example if we paired two Era 300s and/or maybe a sub later, all using the line-in from one 300 as input. Seems like something that might introduce lag? At a minimum it’s not eArc, and I imagine that will introduce some loss.Worth noting that we

After some advice: having the kitchen/dinning room extended and want to put in 4 sonace ceiling speakers. Only usury is half of the ceiling in flat the other half is pitched (approx 20degrees).so where’s the best place to install them as two will end up on the flat ceiling two the pitched. I’ve attached rough plan of the layout: black is the boundary, blue the kitchen and the yellow line is the the split between the flat and sloped roof.  I’ve tried to work out what’s the best positions but there’s a lot of conflicting advice. FYI this will be for music only  

Hi ThereMy Sonos keeps cutting in and out 

A couple of days ago, Tunein stopped working properly. The ads play but no music ever plays. Does anyone have an idea what is causing this problem? Thanks.

I’m facing this issue only from last few weeks. All I get is stereo pcm when watching 5.1 content. No issues with Atmos content. Samsung qn90 with Apple TV 4K, Arc, Sub, 300s. Arc is connected via hdmi eArc to my tv. Apple TV audio is set to Auto/Atmos.  Sound is not right when I change Apple TV audio to ON ( I hear voice from surround and not from Arc).

This is an ongoing issue Sonos support ticket number ********. Two rooms, one with an Arc, base and surrounds, and another room with Beam, base and surrounds. The Arc and Beam are wired directly to the router. When playing music (Apple Music, Sonos app, Pandora, local files, etc.) the Arc stops playing, then the Beam, then the player shows it’s not playing.I’ve restarted, rebooted, changed wifi channels, wired as many wifi sources or turne them off as possible.Since the last incident of the music stopping - when switching the router to channel 11 - the system worked fine for 8 days (I thought this was solved as it was the longest issue-free run in since this started happening in early January 2024) - no! today, the music stopped same symptoms as before.I’m out of options to try that I know about.Ran diagnostics within a minute or two of the music stopping - 1663922707.Any suggestions on what else to check and/or try to resolve this issue? thanks,Fred Moderator Edit: Removed Case number

Since last night, tune in will not play podcasts.  Music stations play OK. I have tried resetting router.  Unplugging everything.  Removing tune in from system and adding back .  Nothing works.  When you click on podcast link, a commercial will play and then nothing happens.

Almost all of my Mac software updates effortlessly. Sonos, on the other hand, doesn't like MacOS and never has. Thus, to update, Mac users must locate their Sonos app in the Applications folder, delete it, then go back to the Sonos website, find the download link, then download it. Once downloaded, it needs to be dragged to the Applications folder. How archaic? Is there a better way that I'm missing?

Hi team! Having real issues with my sonos setup, grateful for any advice please. I have 2 zones in my house. 1. Playbar, with 2 x play 3 surrounds 2. Amp, with sonance speakers and a gen 3 sub Neither the surrounds or sub produce any sound. The playbar and amp, ie main speakers, work fine. When I connect a surround speaker, it connects just fine in the app, but they don't produce any sound. I've tried different combinations, resetting all speakers, nothing works. The play 3s work fine in isolation, but when connected as surrounds, nothing. The sub won't work on either zone. However, after resetting, it shows in the app and does a big 'I'm here' sound, so clearly works. Help!! 

Hi everyone! I live in Chile, Could you help me with this: When I login on to the Sonos app on my iOS device and go to Sonos radio, I just see featured list and browse radio. I do not see Sonos presents or sonos stations. I have tried with updating my profile address and reset Sonos app, but without success. Is it a restriction for my region/ country ? Kind regards 

I’m traveling with my Sonos Roam and can’t get the Bluetooth function to work. I’ve had it for a few years so it’s set up on the Sonos app (on my home WiFi network) and I have used it as a Bluetooth device in the past. I’ve read every post I could find and nothing has worked. As others have mentioned, I can’t connect it to my hotel’s wifi because the login requires a room number ( not a password). Might anyone have a suggestion? I usually travel with a cheap JBL Bluetooth speaker and I’ve never had an issue .. I brought the Sonos to treat myself as I’m gong for a long stretch.  Thank you!

Sonos - I've seen the posts from a couple of year ago have sonos really still not patched the products to adapt to a new wifi router? I cant connect sub and ones to my new network.... any ideas folks? 

Hi SONOS Community,Having been an avid SONOS fan and user for over a decade now I thought I better join the community!My latest additions are a pair of SONOS Era 100’s with a SUB mini. I’m extremely impressed with the SUB mini in particular, I think we have all been waiting a long time for this to become a product.Era 100’s also fantastic, but I have been experiencing sub par SONOS expected performance.I’m intrigued with how they pair because I almost always experience an initial delay with the second paired speaker joining the party (not using bluetooth) . This can be anything from 30 seconds to 2 minutes, the SUB is also prone to the same delay. The speakers are 1.5 meters apart.Now I also have 2 SONOS ONEs paired and I believe these are bonded using wifi and they perform as one, immediately and every time. This leads me to believe the Era’s are bonding over bluetooth. If I am right, IMO, this is a step backwards to the solid connectivity I’ve come to expect from SONOS.Is anyone else

Per the Sonos app, I was informed of the Voice capability of the Sonos Roam but could not find instructions on how to implement it. Thoughts?

Hi all!I know that the Sonos Arc, by itself, is a 5.0.2 system. If I were to pair two Era 100s as surrounds, would the system still be 5.0.2 (taking the two surround channels from the Arc), or would the system become 7.0.2?That would affect how I place them: 90-110 degrees off-axis behind me for 5.0.2, or even further behind for 7.0.2.Thanks!

Hi guys, are you able to add the Sonos Arc and Sub Gen 3 speakers to an AV Receiver?I have an Onkyo TX-NR626 which seems to have a lot of functions. I am not looking to simply use the Sonos app via the amp, my objective is to use the Sonos Arc Soundbar as centre speaker and the Sub Gen 3 as a Subwoofer as surround speakers with the AV Onkyo amp instead of buying traditional Speakers.Thanks,Kens.

There is a bug in Sonos’ home theater sound bars wherein mono Dolby Digital 1.0 and DTS 1.0 tracks play back as silence. I’ve experienced it personally on a Gen 1 Beam. A quick Google search shows multiple reports of the problem on these forums as well as on Reddit. I believe the problem persists on the Gen 2 Beam as well. The bug is easy to reproduce-- Play back any 1.0 encoded Dolby Digital or DTS source through a normal ARC setup to a Beam or other Sonos soundbar  Confirm in the Sonos app that the Beam is receiving TV audio and note that app displays the correct flag (e.g. “Dolby Digital 1.0”) Note that no sound plays back from the Beam.A workaround to the problem is to change the TV or BD/DVD Player to output as 2.0 PCM instead of bitstream, but again, this is not a fix so much as an inconvenient workaround, and requires the end user to change the setting back after viewing mono content so that future surround content is handled properly.Furthermore, I’ve confirmed this is a bug in

I had to restart my router with factory settings. This produced a new network, so I can’t connect to Sonos system. Do I need to do any resetting of the Sonos units ?  And how do I create a new system ?Sonos units:3x Sonos Play:1 1x Sonos One SLHere’e what I’ve been doing:using the Sonos IOS app (note only one Sonos Play:1 unit is powered on)iPhone is on the new network. Start app Unable to find your system, Lets fix it Did you change your router or network settings ? - Yes Do you want to add a trusted network to Sonos ? - Yes Find system Finds Sonos unit - Select. Note this displays the Sonos One SL unit name and image ?  Why, mine is powered down ? Hold down top button until amber flashing - I pressed button Let’s connect mobile device to your Sonos One SL’s temp network: SONOS “Sonos” wants to join WI-Fi network “SONOS” ? - Join Unable to join network SONOSNow I’m stuck

I recently changed my router and now my era 100 and move speakers keep being dropped from the everything group. If the group is applied I get playback from all devices. But after stopping playback the era 100 and move disconnect after a while. This is a problem because I use these two to start and stop playback but pushing play does nothing when they are disconnected. The other speakers, two amps, one port, two fives plus sub work and always stay grouped. I notice in settings that both the era 100 and move list under the Products section the name of the wi-fi network and report it as Excellent connection. However, none of the speakers that work have this report. They apppear to be in two software generations. I have tried turning off and on all speakers and rebooting the router. Any idea how to stop the era 100 and move being dropped. They did not do this with the old router. The old router was wi-if 5 and the new is 6e.

From time to time we get a loud chirp out of our speaker(s) while streaming movies through our TV via our ROKU Ultra. I sit closest to a Sonos 5 so it’s a bit startling when, out of the blue, a chirp occurs. I’ve posted this before and the support staff, based on my previous diagnostic, had me reset the 5 that is closest to me. Well, I’m still getting the chirp.If a Moderator sees this, my diagnostic for this incident is: 1514047738

I’m struggling to get an apparently simple setup at home. I have 2 sonos era 300 in two separate rooms and had the candid idea to have them registered under the same account.The only complexity my network has is a simple wifi repeater upstairs. The repeater replicates the network through LAN. The result is quite frustrating, as the app is only able to recognize 1 system at a time and momentarily forgets the existence of the other one. Switching from one to the other is virtually impossible. Sometimes reconnecting the smartphone to the network works after multiple attempts. If the Sonos app is in a particularly nasty mood, it will decide to pick exactly the opposite device and stick with it no matter what.  Spotify seems able to differentiate devices and control them… to a certain degree, as last updates form Sonos seem to have limited this possibility.I’m quite surprised this is not plug & play as this is basic smart home stuff. Tried to fix it for some time when I was hooked by th