Hello,
After adding a device, I have one particular zone that keeps dropping out of the group. I saw on this forum, splitting one group into multiple may help. It did not.
Not even after 5 minutes of playing music.
I’ve tried different playlist, resetting the device, redownloading the app, changing the line outputs, connecting to a ethernet cable versus wirelessly to an access point.
is it possible this device is defective or bad?
Best answer by Airgetlam
Nothing is impossible, but I tend to think it’s a more common issue, like a duplicate IP address conflict, or simple wifi interference rather than hardware failure. You could be more sure, though, by submitting a system diagnostic within 10 minutes of experiencing this problem, and calling Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Nothing is impossible, but I tend to think it’s a more common issue, like a duplicate IP address conflict, or simple wifi interference rather than hardware failure. You could be more sure, though, by submitting a system diagnostic within 10 minutes of experiencing this problem, and calling Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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