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Hi, have been using Sonos for 10+ years now… have a couple of devices and my Play:5 (or S5) has an update available but wont do it with error code 30 - have reset it, connected it to cable and all that stuff, it just wont update.That is a stupid thing to begin with, but WHY ON EARTH cant I use it anymore? It worked JUST FINE until your damn apps found some update for it.Is there any way to ignore/skip that update? How hard can it be to keep the device usable? Its so annoying that a software issue blocks perfectly good hardware from being used. And it not really a bug but seems to be more a stupid design decision.Kind regards from sunny Norway,Thomas

have the arc in game room, with 300 eros and sub.,  exterior sitting area about 25 ft awaycan i link exterior speakers to arc, and whats best model to use for this

Hello all,I have an Era 300 and I seem to remember reading somewhere (here maybe?) that you only enjoy Dolby Atmos/Spatial when you stream Apple Music via the Sonos app?Firstly is this true?I ask as the actual Apple Music app is better set out (in my opinion) and feels more user friendly.  For example in the actual/direct Apple Music someone at Apple (presumably) has created a playlist with the songs performed at a concert, just as an example….When using the Sonos app to access Apple Music it’s not as well set out, user friendly and misses the nice touch I detailed above along with other niceties…..The Sonos app seems to dip into Apple Music and I prefer the actual Apple Music app…By streaming via WiFi from my iPad, using just the Apple Music app am I losing lossless/Dolby Atmos/Spatial that I can only enjoy by using the Sonos app version of Apple Music?Thanks in advance….. 

Not able to get 5.1 only stereo pcm. Sonos beam and one sl’s connected. I have a Sony tv that supports hdmi arc. Have used hdmi and optical line to connect sound. just no 5.1 any help much appreciated - very frustrating  cheers Paul

I have been getting this message when I add music locations on folders that have say 100+ or more albums in it.  I do not get the error when I link file paths that are smaller (less than 100 folders/albums) so i don’t think its any find of firewall issue.  All the music files are on a secondary internal hard drive (not on the main ‘C’ drive).  Seems like some kind of timeout issueI am using the S2 app on a Windows 11 machine and have a variety of speakers connected (Era 100, Play1, Sonos One). 

Hey there!I have a pair of Sonos era 100 since a few weeks - everything worked perfect so far…I use them as a Stereo Pair (L+R) - sound is amazing…Most times i connected my iPhone or iPad with bluetooth because with Wifi are sometimes few seconds where the speakers set off… so that’s why i mostly use bluetooth…I always was connected to the right one with Bluetooth cause its just necessary to connect to one of them to have the stereo sound… since a few days I connect as usually but you don’t hear a sound…but I didn’t change anything… today I tried to connect with the Left one with bluetooth and it works like before… so my question is: what happened with the right one? Is there a damage?

Currently running a beam 2, mini sub and just 1 era 300.While watching tv/ movies the 300 keeps skipping. 

Hi, I have a customer that has 4 play 3's she wants to wall mount can anyone tell me what the screw size is as I can't find one to fit. Is it an imperial size ? as I’ve tread an M5 but it only turns a ¼  before it stops because the threads are not the same. Hence is it imperial size. Thanks in advance

Hi, the last few days the alarm on my Sonos have not played. Not even the chime. I can’t see any reason why, and I’ve even tried to set a new one that also doesn’t work. Diagnostic number 713679030. 

I have Sonos 300 in the living room and Sonos 100 in the kitchen and want to be able to sync/pair them to play the same music simultaneously, how do I do that?

Has anyone found a bluetooth adapter that will connect a non-bluetooth audio line output with a Sonos ROAM? I have no wifi available (caravan use) and want to connect an old TV line output or an old audio CD player via a bluetooth interface that is compatible with Sonon ROAM.

Hi, Im not able to pair my sonos speaker with google assistent… I discussed this with your customer support a few days ago. They told me, that they would fix the issue and that i would be able to call you the day after Saturday ( you a closed- so thanks for that) How ever im still not able to connect my sonos to google assistent. I im able to add them in the app but i cant use the funtion on the sonos or in the app 

I have 2 homes and Sonos speakers in both homes.  How do I hook up a Sonos in the 2nd house when I already have a Sonos hooked up in the 1st home?

Min arc er begyndt at stoppe afspilning af lyden i 2-3 sekunder, hvorefter lyden kommer tilbage igen. Den gør det flere gange mens tv’et kører.Kan det være noget med wifi forbindelsen? Eller er der andre herinde som har prøvet det samme?

I have a Sonos soundbar with an optical audio cable and port but my Toshiba tv only has an HDMI port. What is the best adaptor cable to buy?

I have checked various related topics and tried a number of different things and below is where I’ve got to without success.Set the sound output to optical Setup the optical output to Sonos on the LG TV Setup the remote in the Sonos app whilst the TV was off (only way it would work)Result is that the remote works with the Playbar whilst the TV is off when playing music, but as soon as I turn on the TV it stops working. I get the volume +/- signs but no white light on the playbar and no change in sound up or down. Does anyone have any other advice about how to get this setup properly, as I can’t face using another remote to operate the sound? 

Good morning,I was working at my desk and my cat was wandering around on my desk as he always does but there he had been behind my Sonos Five and instead of going around for the very first time he climbed on it with these paws. As a result, he turned the sound on loud while walking on it and I wonder if that could have damaged the speakers of the Sonos Five because I now find the sound muffled and especially in certain pieces I hear hiss crackling.So reassure me or how else do we get a replacement?Thanks in advance

HiI currently have a Playbar, Play:5 (Gen 2) stereo pair and Sub (Gen 2) in my TV room plus a single Play: 3 in my study.  I am wanting to add speakers to my kitchen dining room which is medium size. Can I add a second stereo pair of Play:5 (Gen 2) to my system and should I get a second sub?  The music quality is more important to me than the TV and movies, hence I don’t think moving the speakers to the kitchen diner and updating the TV room to Arc plus compatible speakers. I don’t watch action type movies, more Romcoms so I think the Atmos might be wasted on me. Happy to be corrected on this though 😊 

So I have a surround setup, beam, ones and a gen3 sub. I've never really been blown away by it. I like listening to bassy music that I can feel in my body. I don't really get much bass from my setup though. Even if I crank the bass in my sub to +10 it still barely goes on. This is from Spotify direct on my phone, tv Spotify app, or Spotify through the Sonos app. All the same results. The sub is working, but I have to stand over it nearly to feel a good amount of bass.  I also went to my friends house who has an arc and a sub and we turned up some music and my body was literally shaking.  I've tried all different settings in the Sonos app btw, and I don't have truplay 

Hi. Just installed ARC, mini sub, and 2x era 100s. I've got the Sonos app for my Pixel 8 (android), looking for an old iPhone or iPad to set up true play, and now wondering... Can the Sonos app be installed on LG TV's (C3)? ​​I don't want to always have my phone with me in order to change sub settings, turn on/off night mode, etc. Would be nice if I could do that from the TV. Or... Can Google Assistant be set up to send voice commands to the Sonos?   

Sonos team PLEASE hire some people and finally make some improvements to the Sonos S2 app on iOS. The experience would have been so much better! PLEASE start with the Lock Screen control as so many people asked before already.

I have two era 300’s which I initially paired with a Sonos Beam (Gen 2) to create a sort of Atmos set up without the subwoofer.  I also wanted to decouple this set up from time to time to create just a stereo pair with the era 300s and play vinyl/CDs etc.The problem is the Atmos set up is pretty bulletproof and working well but when just paired as a stereo pair the era 300s regularly drop out with only one speaker working or both dropping out.Does anyone have any ideas what could be happening? 

Hello Sonos Community - please help! :) I had 1 Play 5 Gen 2 and 2 Play 1s (Gen 1) connected to my Virgin Media WiFi for 3 years no problem. I came back from holiday and it wasn’t connecting on my phone, and forgetting i had a VPN on, factory reset the Sonos. I realised afterwards it was because i had the VPN on my phone. The VPN is now deleted. But I cannot get it to connect again, despite hours of resetting everything on the phone with Sonos Support. From some chat rooms I think it might be because IP addresses have been given out to different devices and this can confuse it.. The temporary network does connect but then it gets stuck, so it seems like maybe my phone cannot connect the temporary WiFi network?It’s the same wifi as before no changed settingsany ideas pleaseee?thanks!  

I’m on vacation and can’t put my roam into Bluetooth mode. It won’t connect to the hotels WiFi. It’s driving me nuts!

Hi, I recently purchased the Sony Ray and on occasions we get breaks in sound and crackling for two or three seconds on our Sonos ray and connected Sonos 1.  We have checked optical lead connections and seem to be ok. Any suggestions would greatly appreciated