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My home has an existing Legrand audio system. Is there a document to guide how to change from existing to Sonos? 

All of a sudden my IKEA Symnofisk no longer works - I cannot use AIRPLAY to hear music thru the speaker.It worked fine for several months before this.  I have tried unplugging, forgetting the device on network, reconfiguring it.Whats wrong? 

I am looking for a solution to connect my TCL Roku TV with my Play 5 and Play 1 speakers in my bar. I do not have a sound bar to use and have a Digital Optical Audio to Analog cable plugged into the TV and Play 5 at the moment. 

I have a PlayBar that is wired into the network, and has been for many years now.  The past week or so, it has been cutting out for 10-15 seconds on a regular basis while listening to music. We have lots of Sonos across the house, this is the only device wired to the network.  When the Playbar stops outputting sound, the other paired speakers keep playing.  This leads me to think the network is fine since it is the bridge for everything else.  My main music source is Pandora, but I confirmed Amazon Music behaves the same.  I switched to TV and it seems to struggle for the first 15-30 seconds and then seems to be fine after that.  Not sure what to look at next??Diagnostics: 2054139114

Greetings Sonosers.I currently have an Arc, 2 x Ones and a Sub mini in my (TV centric) home cinema set up in a fairly traditional 4x3 meter living room set up (Arc on the middle of the long wall)I am planning on reinstating a projector screen on one end of the 3m and then place my current long throw projector on the other end to (don’t have the ability currently to install the screen in front of the TV because of the ceiling and the throw ratio of my projector)Naturally that means my current surround setup sonically becomes invalid because it’s orientated for the other way around. I have an old Beam Gen 2 lying around and ideally, I’d like to place that on the window sill underneath the projector screen giving me a good centre channel + virtual height..What I would love is the ability to have my Sub Mini and current right surround to be switchable to the Beam (and back) with the current right surround becoming a rear left and allow me to add another Sonos One to be added to be come the

I have two Sonos play1 and Sonos boost ,is it possible to use them as part of a home cinema set up with a sound bar ,need one with e-ARC Thanks for any help 

Hi. I can’t connect my Sonos 100 to internet… I’m live in residence… I bring Sonos to store to check what’s happening… there everything fine… here in residence I can’t connect.

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. HiI was wondering if anyone knew what issue I was having with my Sonos system. I’ll try and explain it in the best way I can.My Sonos system consists if one Sonos Arc, two Sonos One speakers, both a left and right for surround sound and a Sonos Sub. I have the Sonos Arc connected to a Sony Bravia TV OLED using the Arc port and also connected with my Dell PC through Airplay as it is not connected through a cable.The issue I’m having is related to iTunes, which I use to listen to all my music. It starts fine with no issues but say after 15 minutes or so the sound coming from the speakers begins to cut out intermittently and sometimes the sound coming from the Sonos One speakers cuts out completely leaving only sound emitting from the Sonos Arc. It only cuts out for say a second but happens more frequently the longer you listen to music.I only hav

Hello guys, I have a technical issue with those 3 I mentioned in the title pairing together, I use a TV (supporting eARC) as my pc monitor and as a TV to save space and money. Normally the sound is perfect, normal transitions from one TV source to the other, dolby atmos enabled etc etc. Though sometimes I get a black screen, I restart my pc and the resolution is all messed up giving me no option to change it through the display settings, as if the pc doesn't recognize the GPU or something. But still, the GPU is visible in the device manager menu. Taking out the cables and replugging them fixes it and also disabling the driver and enabling it again fixes it. But I don't want to have to do that every single time it happens, especially because one fix is wearing out the HDMI socket. (other times the screen is not just black, it says the resolution is too low)Any suggestions?

Trying to by a Ray with the black friday sale, based in Ireland (so EU) have some money on my paypal account i’d like to use but Paypal is not coming up as option, is it not accepted anymore?  

I am having trouble playing music on my new Move 2 via the Sonos app. I have 2x Era 300, a Roam, and a Move 2 all connected to the same Wi-Fi network. When I attempt to play music through the Sonos app, the sound only comes from the Era 300 and the Roam, but not the Move 2. The Move 2's status on the app shows as connected. However, when I switch to Apple AirPlay, it works.Note: I added Move 2 to the system last night, and it worked with the app just fine. The dropout issue occurred this morning.

Hi, I’m thinking about adding a Mini Sub to my current setup,  2x Era300s + Move 2 + Roam. I know that Mini Sub cannot be paired with Move 2 and/or Roam. So if I were to add the Mini Sub to my setup and pair it with the Era300. Will I still be able to play music from all 4 speaker simultaneously?

Sonos beam 1st gen suddenly stopped working wirelessly. Can’t locate on Sonos app and can’t discover on Spotify app thru AirPlay. I also noticed the light by microphone button doesn’t light on when pressed. Not sure if it’s related….I tried factory reset on beam and uninstall / clean install Sonos app on my iphone. Only way the damn thing works if it’s wired to router thru ethernet cable which is not feasible in the location i want to utilize. Haven’t changed any passwords etc. Please help! Thank you 

Hallo,I'm using the Era 300 via Bluetooth with my MacBook Pro. When I open a website that contains a video, even on Amazon where a product has a video showing how it works, the music that is playing in Background stops for 2 seconds.  

After clicking on the settings option the app has the top 4 settings greyed out.

Config

I have in ceiling speakers powered by a sonos amp. I currently have them connected to my TV and sound coming from the ceiling. I am not a fan of the location the sound is coming from, and while I'd like to eventually get an Arc or Beam, I'm not quite ready for the splurge.I am wondering if there's an interim solution where the sound can come from the TV and the ceiling speakers can be used as surrounds.Is this possible?

I am running an S1 system on a new Studio Mac and my music library is on a Synology DS 1522+ Nas.  I have enabled SMB1 and NTLMV1 and used a separate login to the NAS just for the Sonos.  However, I have two ZPs, a Connect and Connect AMP that can not play music from the library.  The message is access denied.  However, I have a Play 3 that works, a One SL that access the library just fine.  I also have a newer Sonos Port (running in S1) mode that also can access the library.  Note that the devices that can’t access the library can stream my music services on Sonos just fine.  I have checked my logs and firewalls and do not see any issues of blocking the IPs of these devices or anything else.   Any help is appreciated!  Stu

I occasionally have issues with the voice and picture not syncing. I have tried the TV Dialogue Sync on the app but still can’t them to sync.   any ideas on what is causing the issue?

Hello everyone, I’ve been using Sonos for a while now, pretty easy to used once you get the hang of it. I recently discovered that for some reason even though my Apple TV seems to connect fine with my stereo pair of era 300 no sound is coming off from then, only from the YouTube app. Can anyone please help before I smash tthem To pieces 

Hello I am new to the whole sonos ecosystem and I am curious if you can have a pair of Era 300’s and a sub gen 3 and have them work together. Do I need a soundbar. Thank you

Hi, all,I recently inherited a system of Gen 1 Play:5s and a Connect amp. I struggled a bit to get things set up, but Sonos support was extremely helpful! The S1 app on my iPhone and my iPad both see all the devises.Now, however, I wanted to add my wife’s phone, an android. When you first fire up S1, it gives only two options: build a new system or join one. I can choose “Join an existing system,” and get to the stage where I’ve pressed the two buttons on a nearby device for her phone to look for, but it never gets beyond that point. Eventually the device times out.Any suggestions?

Hi alli bought a five today (first Sonos product). I register it fine and everything is working beautifully…..apart from setting up ALEXA. when I try and register the device in the Alexa app or enable the skill it just sends me in a loop that ends in the error message: Register your speakersYou need to link speakers to your xxxxx@hotmail.com Sonos account before you can add this skill. everything is registered and up to date. I’ve tried restarting and registering but it just loops the same. Anyone got any ideas? 

I have a new sonos roam. It will set up but won't show up on my system. It is a new system with nothing on it. I am using the Sonos app. Both the speaker and my phone are on my 2.4G network. I have tried factory resetting the speaker several times. I'm super bummed since it's brand new. Any advice?

I would like to rename my speakers just using the app itself.I have 2 SONOS Play 1 speakers set up and they work just fine, but their “names” do not reflect their “location” I’m using the SONOS 2 Controller and the software was just updated about an hour ago.So I’d like to do this WITHOUT using THE FOLLOWING: “alexa” (she doesn’t live here...)“iCloud” ( it was never set up...I don’t use it)“Apple Home” app (Do not want or need it) Like the subject line says: “just using the app itself.”Help!tHANKS