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Cannot Add Music Library located on a WD Home Cloud drive to the SONOS S2 app

  • January 16, 2024
  • 6 replies
  • 425 views
Mike 6859
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I have been struggling to restore my Music Library located on a WD Home Cloud to my SONOS system since WD issued the notice that the support was changing last August in an email.

I have followed the instructions supplied in the two associated links, Answers 34991 & 50881 to the letter.

The basic configuration of my system is as follows:

Internet router with WD Home Cloud plugged into 1 port, and SONOS Connect plugged into 2nd port. and 5 various speakers connected via wifi

Followed the instructions for IOS products, using Mac (IOS Sonoma 14.2.1), iPhone (IOS 16.6.1), iPad (IOS 17.2)

Using the SONOS App S2 (Version 15.11)

I have even altered my Folder structure on the drive to reflect the instructions that have been given as follows:

smb://WD Drive/Media Files/My Music/

I created a local user as instructed for example, Localuser with a password LocalPW01

But after every alteration or change to settings, I am unable to add to the S2 app my music library.

The WD Home Cloud drive I can access on my Mac, IPad’s & iPhones etc but unable to access via SONOS

I have to admit that I am relatively new to Apple IOS systems, and as a consequence while reading lots of previous posts and questions struggle to apply guidance to my own configuration.

Also I am aware that many people have raised the same issue or very similar previously so I apologise the repeat issue being raised but I am desperate for some solid guidance

In anticipation of any answers, Thank You

Best answer by Stanley_4

I gave up on WD as a NAS and just use a computer to serve my music library and I’m a lot less frustrated with that.

The controller isn’t a lot of help in setting the library up but if you try it, submit a diagnostic and call Sonos Support they can usually guide you through the setup as they can see information hidden from us users. 

Mike B
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6 replies

ratty
  • ratty
  • January 16, 2024

What message does the controller show, and when? 

S2 can have problems with SMB2/3 shares. A workaround is to temporarily restrict the share to SMB1 to carry out the indexing scan, then revert to SMB2/3 for normal playback.

Airgetlam
Mike 6859
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  • Mike 6859
  • Author
  • Contributor I
  • January 16, 2024

Hi Ratty, Many thanks for the reply.  The controller(S2) does not show a message, but when I enter the Path of the Music Library (assuming I have that right), user name and password for the local access, the top right option (Next) is still greyed out!!

I have read other posts regarding issues with SMB2/3 and to revert to SMB1, but I have no idea on how to tackle this task!!

 

Cheers Mike B

Mike B
Mike 6859
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  • Mike 6859
  • Author
  • Contributor I
  • January 16, 2024

Ive even tried using the admin ID & Password but no success!!

 

Mike B
Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • January 16, 2024

I gave up on WD as a NAS and just use a computer to serve my music library and I’m a lot less frustrated with that.

The controller isn’t a lot of help in setting the library up but if you try it, submit a diagnostic and call Sonos Support they can usually guide you through the setup as they can see information hidden from us users. 

Airgetlam
Mike 6859
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  • Mike 6859
  • Author
  • Contributor I
  • February 22, 2024

Final Update!!!

Eventually, I contacted SONOS directly via the CEO who instigated a SONOS support incident.

Yesterday I had a very productive phone call with their technical support team in Romania, who resolved the issue completely.

So I now have my music library located on a WD MyCloud Home NAS drive and the library is available within the SONOS S2 controllers and functioning perfectly.

Thank you everyone for your previous comments and support.

Mike B
Sotiris C.
106rallye
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  • 106rallye
  • February 22, 2024

For future reference: how was it solved?

Airgetlam
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