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I have checked various related topics and tried a number of different things and below is where I’ve got to without success.Set the sound output to optical Setup the optical output to Sonos on the LG TV Setup the remote in the Sonos app whilst the TV was off (only way it would work)Result is that the remote works with the Playbar whilst the TV is off when playing music, but as soon as I turn on the TV it stops working. I get the volume +/- signs but no white light on the playbar and no change in sound up or down. Does anyone have any other advice about how to get this setup properly, as I can’t face using another remote to operate the sound? 

Good morning,I was working at my desk and my cat was wandering around on my desk as he always does but there he had been behind my Sonos Five and instead of going around for the very first time he climbed on it with these paws. As a result, he turned the sound on loud while walking on it and I wonder if that could have damaged the speakers of the Sonos Five because I now find the sound muffled and especially in certain pieces I hear hiss crackling.So reassure me or how else do we get a replacement?Thanks in advance

HiI currently have a Playbar, Play:5 (Gen 2) stereo pair and Sub (Gen 2) in my TV room plus a single Play: 3 in my study.  I am wanting to add speakers to my kitchen dining room which is medium size. Can I add a second stereo pair of Play:5 (Gen 2) to my system and should I get a second sub?  The music quality is more important to me than the TV and movies, hence I don’t think moving the speakers to the kitchen diner and updating the TV room to Arc plus compatible speakers. I don’t watch action type movies, more Romcoms so I think the Atmos might be wasted on me. Happy to be corrected on this though 😊 

So I have a surround setup, beam, ones and a gen3 sub. I've never really been blown away by it. I like listening to bassy music that I can feel in my body. I don't really get much bass from my setup though. Even if I crank the bass in my sub to +10 it still barely goes on. This is from Spotify direct on my phone, tv Spotify app, or Spotify through the Sonos app. All the same results. The sub is working, but I have to stand over it nearly to feel a good amount of bass.  I also went to my friends house who has an arc and a sub and we turned up some music and my body was literally shaking.  I've tried all different settings in the Sonos app btw, and I don't have truplay 

Hi. Just installed ARC, mini sub, and 2x era 100s. I've got the Sonos app for my Pixel 8 (android), looking for an old iPhone or iPad to set up true play, and now wondering... Can the Sonos app be installed on LG TV's (C3)? ​​I don't want to always have my phone with me in order to change sub settings, turn on/off night mode, etc. Would be nice if I could do that from the TV. Or... Can Google Assistant be set up to send voice commands to the Sonos?   

Sonos team PLEASE hire some people and finally make some improvements to the Sonos S2 app on iOS. The experience would have been so much better! PLEASE start with the Lock Screen control as so many people asked before already.

I have two era 300’s which I initially paired with a Sonos Beam (Gen 2) to create a sort of Atmos set up without the subwoofer.  I also wanted to decouple this set up from time to time to create just a stereo pair with the era 300s and play vinyl/CDs etc.The problem is the Atmos set up is pretty bulletproof and working well but when just paired as a stereo pair the era 300s regularly drop out with only one speaker working or both dropping out.Does anyone have any ideas what could be happening? 

Hello Sonos Community - please help! :) I had 1 Play 5 Gen 2 and 2 Play 1s (Gen 1) connected to my Virgin Media WiFi for 3 years no problem. I came back from holiday and it wasn’t connecting on my phone, and forgetting i had a VPN on, factory reset the Sonos. I realised afterwards it was because i had the VPN on my phone. The VPN is now deleted. But I cannot get it to connect again, despite hours of resetting everything on the phone with Sonos Support. From some chat rooms I think it might be because IP addresses have been given out to different devices and this can confuse it.. The temporary network does connect but then it gets stuck, so it seems like maybe my phone cannot connect the temporary WiFi network?It’s the same wifi as before no changed settingsany ideas pleaseee?thanks!  

I’m on vacation and can’t put my roam into Bluetooth mode. It won’t connect to the hotels WiFi. It’s driving me nuts!

Hi, I recently purchased the Sony Ray and on occasions we get breaks in sound and crackling for two or three seconds on our Sonos ray and connected Sonos 1.  We have checked optical lead connections and seem to be ok. Any suggestions would greatly appreciated  

I have had an ongoing issue that has always existed with this hardware pair.  I have a Beam that simply will not automatically connect to the TV sound that it is connected to via HDMI/ARC.  I must go into the Sonos app, select the Beam, and tell it to connect to TV as source. It says I need to fix the connection. It asks if it is connected to ARC. I say yes. It looks for the ARC.  It eventually finds it, although not always on the first attempt.  This can happen any time the TV has been powered off, even when the Beam has not connected to anything else or been in a group.  I don’t know if I need to trash the Beam or the TV (a recent model Insignia brand).Any ideas of something to try would be appreciated.  TIA. 

Split system been fine for a long time.Today when I start the S1 app (on iOS) it tells me “Use the Sonos S2 app”, but I can’t as I have a Play:5 Gen 1.PC S1 app works without complaint.How can I stop the S1 app from doing this, so I can actually use it?

I currently have a Sonor Arc.I have my turntable connected to a pair of analog Edifier speaker. I am seeking to replace the edifiers with a pair of Sonor Era 100.I wold like to be able to use the Arc connected the the pair of Era 100 for Home Theater application. And to use the Era 100 in pair a reproduce the Turntable using the line. The questions:Every example I find of turntable connected to a Era 100 or 300 are for a single speaker. so It is not clear to me if the line in will be played in stereo or not in the pair of Era 100. Will the line in be shared with the Arc as well?Looking forward to burn more money in Sonos as soon as I understand how it works!Thanks!  

Hi allI have a fairly old system with a mix of old S1-only devices and some newer devices that are S1- and S2-compatible but running on the same S1 system. All is well. I also have one S2-only device that I haven’t set up yet. I just want to plumb in this new device as its own standalone system, leaving the ‘S1’ system intact.  Any foreseeable problems, or tips? I do NOT want to disturb the existing ‘S1’ network and find eg that my newer devices have migrated to join the new S2-only device.  Thanks in advance

What’s the warranty on the move 2?

HiFor the last 3-4 system updates I get update failed message, what’s weird is if I then click try again it says no update available, but the system info states the latest update did indeed install.Im on iPhone 15pro with latest software and have a Sonos arc and sub.Im getting the updates it seems but the failed message at end of updates is getting annoying, is this a bug?Anyone else get this issue? Thanks 

I got a new sonos one and it connects to the app fine. Then all of the sudden when I exit out of the app then open it back up the sonos one is not listed in my system. It happens on everyone’s somos app in the house and I thought it was a product problem so I exchanged it. But it is still happening. I tried to turn off my router and then set up all systems again and it is still not working. So every time I want to use it which is a lot I have to factory reset it and set it up again.

About 20% of the time, when trying to start a music stream from off / not playing, when selecting a preset streaming station or streaming station from “recently played” within the android app, the Sonos will instead play the streaming station that was last playing earlier in the day.  The icon / graphic is for the selected station, but when you listen, it’s not the station displayed or selected, but rather the last one played earlier in the day. I also have an iPad with this app / PC, but rarely use them, so can’t 100% tell if this is android app related or sonos related (irrespective of app OS).   Anyone else have this issue?  Eventually I can select the stream again (via presets) and after 1-2 it will play the intended stream, but since the icon is always the selected one, you have to wait to hear if you’re actually listening to your intended station.  Been happening last few months.The Sonos speakers I am connecting to don’t matter (I have home surround (play bar, sub, 2 play 1 surr

TV connection no longer appears in Sonos App after connecting Shield to Samsung TV which in turn successfully controls Beam volume. Need to be able to play TV Everywhere thru app.

Hi Everyone,When I add a product and it finds my system (new model amp (low profile black amp)), when I add it to the WiFi it comes back with an error message saying “There was a problem connecting your Sonos Amp to (my network name)”.  I have tried connecting the amp to 1) my router, 2) my wifi extender.  The sonos item wouldn’t connect to either but just gave me this error message. Any advice on what to do?  This issue started when I got a new router.  I haven’t been able to connect it.  For what it’s worth my router is an Asus.

Hoping to gain some insight on how to set up my system. I currently have a Sonos Amp powering 2 Klipsch in ceiling speakers in my family room. I use it primarily to stream music but also use the speakers occasionally through the TV. The speakers play through the Line In input on the Amp that is connected to my Xfinity box. However, I just purchased a Beam soundbar to use with my tv as well. I connected this to to the TV via HDMI ARC. So, when I play the TV through the Beam and also turn on the ceiling speakers, there is a noticeable delay in the ceiling speakers. I suspect it is because they are playing through line in. Any advice on how I should set this all up to work correctly? I see a bunch of literature saying this can be done, but little to no literature stating HOW it should be done. Any assistance is greatly appreciated!

All of a sudden my Sonos sub woofer stopped receiving power.  I literally never had an issue with my Sonos system until this happened.  I’ve read all of the topics about resetting it.  That isn’t the problem.  I need help powering the darn thing back up. What can I do?  Are there any repair shops that can look at this?  I contacted support and they want my sub for a 30% off a new one?!?!!??? Not! 

How do I play Apple Music, Spotify and BBC Sounds through my Play1 when the option to do so is not available on Add Music Services?

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I am trying to decide on which turntable to buy that will stream into my Sonos system. I am considering either the Victrola stream Carbon or one of the two Pro-Ject turntables sold by Sonos (the T-1 or the Debut Carbon). I realize that I will have to buy another Sonos device to use one of the Pro-Jett turntable, and that is alright with me. I would appreciate any responses from people who have one of these turntables or who know something about how they compare. I have a collection of records (mostly. cassical music) from years ago that I would love to listen to.

Experiences time limited disruption of communication between sonos and apps, both Spotify and radio app. Any suggestions?