Answered

Sub and surrounds not working

  • 17 February 2024
  • 1 reply
  • 132 views
S
Userlevel 2

Hi team! 

Having real issues with my sonos setup, grateful for any advice please. 

I have 2 zones in my house. 

1. Playbar, with 2 x play 3 surrounds 

2. Amp, with sonance speakers and a gen 3 sub 

Neither the surrounds or sub produce any sound. The playbar and amp, ie main speakers, work fine. When I connect a surround speaker, it connects just fine in the app, but they don't produce any sound. 

I've tried different combinations, resetting all speakers, nothing works. The play 3s work fine in isolation, but when connected as surrounds, nothing. 

The sub won't work on either zone. However, after resetting, it shows in the app and does a big 'I'm here' sound, so clearly works. 

Help!! 

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Best answer by GuitarSuperstar 17 February 2024, 14:14

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1 reply

G
Userlevel 7

Try unplugging the Playbar and Amp from power for a couple of minutes and reboot your router. Also make sure you keep WiFi enabled on all devices in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi
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