I have a problem with one of the Sonos One speakers, I press the touch button on the microphone but it doesn't turn on the light or work, I have reset it several times but it has stopped working, does anyone know how to fix it? Thank you
Best answer by Jamie A
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+15
Hi
By reset, do you mean powering the Sonos One off and on again, or have you Factory Reset the speaker? If you’ve Factory Reset the speaker, then you may need to add a voice assistant back if you haven’t already. If you never added a voice assistant, then that would explain why the Microphone button doesn’t work. You can add one by going to Settings → Services & Voice → Add a Voice Assistant → Selection either Alexa, Google Assistant, or Sonos Voice Control.
It’s also possible that the touch buttons were previously disabled in the Sonos app, so I would check this option in the Sonos app under Settings → System → Select your Sonos One → Touch Controls → Enable this setting if it is disabled.
If you have a voice assistant added and the touch buttons are not disabled, then I would recommend reaching out to our support team for further troubleshooting.
I hope this helps!
Thank you, I have already solved the problem thanks to your help. Greetings.
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