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sonos stops playing spotify after few hours

  • 11 February 2024
  • 3 replies
  • 39 views
W

I’ve downloaded a 12 hour white noise playlist on Spotify, every night I notice that it gets about 3 hours in and then just stops playing. I know the songs are not corrupt because if I play the playlist on another device, it plays all the way through. I changed broadband providers (not because of this issue) and issue still happens. I have good internet connection so wouldn’t have thought this was why. System updated. 
 

Why does it happen?! I always wake up to the silence! 

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Best answer by Airgetlam 11 February 2024, 17:47

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3 replies

Airgetlam

Doesn’t Spotify have a limit to how long they’ll play a stream without touching their system? Many streaming companies do, in order not to waste money streaming to people who aren’t there. 

Bruce
W

I can’t find anything official about that. It wouldn’t explain why I can play it in full using another device though. 

Airgetlam

Agreed. It does seem unusual. I think I would submit a system diagnostic within 10 minutes of the stream ending (yes, this is somewhat challenging) , and call Sonos Support to discuss it. Or, maybe the ‘end’ command is still in the buffer in the morning, since that’s the last thing that occurred? I’m not 100% confident I know how Sonos’ logging works. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Bruce
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