Chromatic Producer II

Answered

Strange sounds coming from ERA300

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I have my ERA300s setup as surrounds with an ARC and Gen3 sub. When I’m watching tv or listening to music I hear a strange sound coming from the 300s Hard for me to describe but I’d describe it as a raspy sound. I have tuned them with TruePlay.

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toyboyAnswer

Chromatic Producer II

Guitarsuperstar! I contacted Sonos as you suggested. They had me enable wireless on my ARC. They said when set to wired it would not communicate with the satellites. Did that and it fixed the problem! Thanks again!

Have a great day and be kind

G

GuitarSuperstar

Lead Maestro

Do you hear the sound from all sources (including 5.1 and Dolby Atmos) or is it just with a Stereo PCM source? Other than the “raspy” sound, does the surround audio sound normal from the Era 300s?

"Receive with simplicity everything that happens to you." - Rashi

toyboyAuthor

Chromatic Producer II

It doesn’t make any difference if it’s 5.1 or Atmos. The only time I don’t hear it is when I turn the surrounds off. If you have surround sound like an airplane flying around you really don’t hear it but when that passes then I hear it again. I might add that it is like a pulsating sound. I don’t know if I’m making any sense or not but it’s the best I can do right now. Thanks Guitarsuperstar!

Have a great day and be kind

G

GuitarSuperstar

Lead Maestro

If you move the Era 300s to a completely different spot and plug them in to a different outlet, do you still hear the sound?

"Receive with simplicity everything that happens to you." - Rashi

toyboyAuthor

Chromatic Producer II

I’ll have to try that. May take me awhile as I don’t have a lot of outlet options.

Have a great day and be kind

toyboyAuthor

Chromatic Producer II

Guitarsuperstar I was able to move about 3’ and lower but I get the same result.

Have a great day and be kind

G

GuitarSuperstar

Lead Maestro

Guitarsuperstar I was able to move about 3’ and lower but I get the same result.

Just to test, move the speaker to a completely different area or room and plug it into a different outlet.

"Receive with simplicity everything that happens to you." - Rashi

toyboyAuthor

Chromatic Producer II

Finally caught some breathing room. So I moved one ERA300 to a different room with the same results.

Have a great day and be kind

G

GuitarSuperstar

Lead Maestro

You should contact Sonos Support.

"Receive with simplicity everything that happens to you." - Rashi

toyboyAuthor

Chromatic Producer II

You should contact Sonos Support.

Ok, I will do that. Always appreciate your help!

Have a great day and be kind

toyboyAuthorAnswer

Chromatic Producer II

Guitarsuperstar! I contacted Sonos as you suggested. They had me enable wireless on my ARC. They said when set to wired it would not communicate with the satellites. Did that and it fixed the problem! Thanks again!

Have a great day and be kind

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