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Andy Coombe
Contributor I
February 10, 2024
Answered

Can't connect my Sonos devices to a new wifi network

Hi - I’ve just changed broadband provider, and I can’t connect my Sonos devices to the new network.  I have a Sonos 2 app, but the ‘network’ options are greyed out.  When I try to connect I get messages saying I need to ensure my ‘mobile device is connected to the internet and on the same WiFi as Sonos’.  But I can’t get Sonos on to the new Wifi.  Any ideas please?  Thanks

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Airgetlam
AirgetlamAnswer
February 10, 2024

Temporarily wire one of your Sonos devices to the new router. Wait five minutes for the rest to change over to SonosNet, then change the WiFi data in the controller. Finally, you can remove the Ethernet cable. 

Should all be in the new router - installation instructions FAQ.

Bruce
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5 replies

Airgetlam
AirgetlamAnswer
February 10, 2024

Temporarily wire one of your Sonos devices to the new router. Wait five minutes for the rest to change over to SonosNet, then change the WiFi data in the controller. Finally, you can remove the Ethernet cable. 

Should all be in the new router - installation instructions FAQ.

Bruce
    nik9669a
    Senior Virtuoso
    February 10, 2024
    1. change the wifi credentials of the new system to what they were on the old;     Or
    2. temporarily run an Ethernet cable from router to a Sonos speaker. 
      nik9669a
      Senior Virtuoso
      February 10, 2024

      Bruce still types faster than me 😜

        Airgetlam
        Airgetlam
        February 10, 2024

        I’d say it’s a gift, but it really isn’t ;)

        Bruce
          Andy CoombeAuthor
          Contributor I
          February 10, 2024

          Thanks both - I’ll give this a go

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