Answered

Hi there,After the latest (very long awaited) Sonos app update, my IDAGIO app now crashes each time I try to connect it to the Sonos system (Sonos Connect).  I’ve contacted IDAGIO support and they direct me to Sonos since all the inquiries came after the update.  I’m using the latest version of iOS.  Honestly guys, you’re not that much lucky with your app ☹️

I use android and my wife uses ios. We have a number of speakers and love them. The issue is better described by an image.I have several wireless access points spread over my house. My speakers are on a designated SSID. They work fab. On occasions I get major dropouts. I have a strong 200mbps setup. To try to improve my network I have attached the two speakers on the opposite sides of my house to a physical connection. Since then, I keep getting this issue. My wife selected music on her iPhone. If I go to change anything, music or volume I see music playing on speakers not selected on my controller. The only way I find I can resolve it is to go back to music and select another selection. Another track. It sorts itself out then. It doesn't mater what source I select. I use SONOS radio, Spotify and my Synology NAS. They all give the same result. I am considering removing the physical connection to see if that goes back to normal. I would like to configure my network for the perfect SONOS

This happens about once a week. In the Sonos app, choosing our favorite station from “Recently Played” or Sonos Radio” results in an error message and prompt to “Reauthorize Sonos Radio.”  Its very annoying to have to do this every week.

How can I take care of the battery in my Sonos Move if I don't move it much from its charging base? I leave her connected all the time? turned it off or what can I do to take care of its battery?

Hello everyone we are building a new home and I want to setup a home theatre there. local hifi store is suggesting a traditional projector/screen w sound system w receiver.I am looking more into a system consisting Arc+ sub gen3 + 2 in ceiling speakers (w Sonos amp)+ 2 one SLs to have a truly immersive atmos experience. Now my question to the community is…. has anyone else done it? If yes is it worth it? Or it’s too much having in ceiling speakers? if it’s worth it, can I please request a design documentation that I can provide my local hifi guy to work on and create this system.Any help will be highly appreciated.Thanks in advance Ravioli

Having problems connecting/setting up my system. I can connect them all and all work but not together and when I search for my products on the app it can only find each product separate. Phone finds amp iPad finds arc neither finds the other.

I recently added a Connect so my Klipsch Sixes could play the same music with my Play:1’s. I’m using the phono outlet on the Sixes and line out on the Connect (the optical is broken). If I play the music very quietly it doesn’t sound bad, not great but not bad. As soon as I turn the volume up there is an incredible amount of distortion in the Sixes and I can’t figure out why. Any advice?  I want to crank all of them at the same time.  

How do I know if my Connect Amp is Gen 1 or Gen 2?The serial number is 1604 B8-E9-37-**-**-**-* Mod Edit: Removed identifying information

Hi there, I am designing a home expansion to create a Family room and a Terrace. In the  Family room I am considering a sonos arc, sonos sub and 2 One’s for surround.  For the terrace, two passive outdoor speakers powered by a Sonos Amp. My question is: can I pair the Sonos Sub with the Amp wirelessly (moving the Sub outside of course) when I am in the Terrace to enjoy the music in stereo from the outdoor speakers with the sub through the app? 

Hi,I am considering buying a Sonos ARC however i have a query related to compatibility issues with this soundbar and my TV.I own a 2018 Panasonic OLED TX65FZ802B which has HDMI ARC only. However when i watch movies on Netflix, Disney + and Prime using my Amazon Fire Stick 4k, i notice that the information shows up on the TV for a few seconds that it is receiving Dolby Digital Plus (DD+) which from reading some articles on the net is a compressed version of Atmos. So essentially i’m looking for advice to confirm if the Sonos ARC would provide an Atmos audio signal using DD+ through this TV? info online is very scarce about this subject.Any advice would be much appreciated

My Sonos Move would not connect to my computer via Bluetooth. It worked previously. So I deleted the instance and tried to re-add without success. I would press the join button, Sonos Move would appear in my device list, I select, then I get error, “Unable to Connect”. So I moved to my Wi-Fi, no issues. So I thought my computer’s Bluetooth dongle was bad. I went to connect to my phone and that’s when I found the problem. Sonos Move was already connected to my phone. I disconnected from my phone, pressed the join button, and my PC connected to the Sonos Move again. Even though the Sonos Move stores up to six devices, it automatically connects to the first device it discovers.  I have a Bose Soundlink and it immediately announces which Bluetooth device I’m connected to. Is there a way for the Sonos Move to tell me which Bluetooth device it’s connected to? If not, is there a way to put in a features request?

I love Primephonic, but having an issue where if I pay anything which I have set as a favourite, I get a 402 error, but everything else from the site works perfectly!

Having purchased the new potable Roam speaker are there any plans to allow the Sonos app to work using cellular data when away from the home. 

My new Roam sound is perfect, but when on bluethooth from my Iphone, souds cut for 1 second every 3-4 minutes. My phone is close from the Sonos Roam. I do not have this issue on other bluetooth device. Any idea ?

Hi all!I have two Sonos speakers at home and we recently bought two speakers in the work office, which I duly set up. As I already had the Sonos app on my phone, I just linked the two office speakers to my personal account, which is fine when I’m at work (as the music usually runs off of my mac), but when I’m not in the office and someone else wants to use or download the sonos app, they would need my personal log in details.I have a Sonos account set up for the office, but I’m not sure how I go about moving just those two products to that account and off of my own personal account?

Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners emailANY THOUGHTS PLEASE?        

With my Beam connected to my Sony Bravia A8 I have potentially 3 Google Assistant devices available to fulfill my requests. Which should I enable or disable (if any) and which gives me the most control over the TV (if any)given that the Sony is also an Android device with Google Assistant built in, the Beam is plugged directly into it using eARC/HDMI and has a direct connection for controlling it, and for good measure the Google mini in the kitchen can also hear my commands. Thanks for any advice you can give!

This is my second Boost, this one has disappeared from my system.Not getting the changing colour lights when trying to re-connect, just a plain white light.Do I just order a another one, or spend endless time dealing with Sonos support over this?I am using a Sonos Port which works properly when connected directly to my router?. 

Howdy,Confirmed that if casting from cell phone YouTube app to Sonos Home Theater group that Arc and both Gen 3 Subs work. However, after messing with settings in Windows 10 / Dolby Atmos for home theater, I am unable to produce any tones via the Gen 3 Subs when setup is RTX 3090 GPU / PC → LG CX → ARC via eARC.How do you get Windows to recognize the Gen 3 Subs?Any help would be appreciated!

I have happily enjoyed Sonos for many years but am currently experiencing a never ending series of issues with my system. Something is not right in my network. Symptoms are constantly disappearing rooms, network connection speed errors, playback skips and stops on streaming radio, Deezer (hifi), music library, etc.My system includes six players on SonosNet with a Connect to router via ethernet. Router is Netgear Orbi RB50 with two satellites. Service is gigabit with WiFi speedtests in the range of 375 mbps. WiFi is channel 1.  SonosNET channel 11. I have rebooted the system and brought devices back one at a time to try to get things stable. Changed channels. But nothing has  worked. Please help. Diagnostic 789026404

I currently have a surround system with an Amp hooked up to two wired front speakers and two Ones as rear speakers (plus a Sub). I also have a turntable connected to the Amp. I am thinking of getting the Arc, but I am not sure how to set that all up - I understand that I can connect the Arc to the TV (via HDMI-ARC) to serve as the front channels (instead of my current wired pair), and the Amp can control the rear Ones, but I have also heard that the line-in is disabled when the Amp controls the rear speakers in a surround system. Is this true? Is there another way to set up a system with Ones + Arc + Amp + a turntable? Thanks!

Do the one sl speakers need to be placed behind where people are seating?  My room is limited I can place one speaker parallel about 2 feet from the speaker that is right next the couch.  The other speaker i would place 6 foot away and 4 foot in front of the couch.  Would this still work well in an Arc/sub/one sl surround confg?

I have a system that consists of an ARC + Sub + AMP surrounds.In order to reduce the amount of competition/traffic on my WiFi I am looking to move these devices over to Ethernet.  The first device with the necessary wiring is the AMP.  Once I Disable WiFi, the music will not play thru them.  They show up as part of the system.  Under “About My System” I can see that it is getting an IP Address.  It is part of the default VLAN and I can ping it from other devices on the same network.If I re-enable WiFi, they work fine as Surrounds.

I’m having some very annoying issues using my Samsung One Remote from a Samsung Frame 2020 TV with the Arc. It worked perfectly basically out of the box for the first 3 months and now all of a sudden the Samsung remote won’t change the volume for the Arc. When pressing the volume up or down it will still display the (HDMI-eArc) notification on the TV but no + or - signs and doesn’t adjust the volume. I’ve seen threads suggesting to go to the universal remote settings and add a new home theater device as Panasonic, that’s been hit or miss for me and when it does work it’s only been for about 24 hours then I’d have to set it up again. I’m just looking to get the remote working how it worked out of the box on day 1. The Arc is connected via HDMI to the eArc input on the Samsung Frame. Hopefully someone has some ideas. Thanks.

Do anyone know the lithium Jonbattery size in a Sonos Move. Traveling from Sweden by air. Is  it allowed to have the speaker in the hand luggage?