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Hi all,Not so much a Sonos as iTunes question.I have been following the ‘Help’ in this Apple link to assist in transferring my Tunes library to a new PC. I have already downloaded and isntalled the iTunes App on my new PC.https://support.apple.com/en-nz/guide/itunes/itns3230/windows Problem ( I think) I’m having is that to me its not that specific in the Backup section as to  which folder should be copied? The final instruction in that section says “ Drag the iTunes folder from its location to an external drive”. To me that means the whole ITunes folder ( and its subs) ?? However, in the next section on Restoring from Backup it says “ Important: It’s highly recommended that you put the iTunes folder back in [User folder]\Music\iTunes\iTunes Media.”Now, I don’t think they mean you  should paste the whole iTunes folder from the old machine into the iTunes Media sub-folder, do they?  So what folder/files should I copy from the old PC, and precisely where should I save them on the new one,

I have a sonos port that runs my outdoor non spa os speakers as well as a sonos play in the family room and a 2nd sonos play in the living room.I am unable to put the Sonos play from the living room in a group with the pool and family room speakers because the living roomsonos automatically connects to the wife extender.I get a message that says devices on wifi extenders cannot be grouped. if I move the same speaker that doesn’t connect the the family room it catches a closer connection and plays with no issue.this problem just started happened.  Before all played well together. So question is: can I program the so is play so it never goes after tue wife extender connection?  Is there any solution here? 

In the last year and a half I have bought the Sonos one (Alexa enabled) + 5 Sonos SL's and 2 weeks ago I bought the Sonos Sub Gen 3. I have it all grouped together as "everywhere". It really is awesome in my 2500 sq. Ft. Ranch style house. I have a question, it seems as though one of the speakers (the Sonos One) is not matching the volume of the rest of the group. What I mean is I use the Sonos App on my Note 20 and play exclusively music through Alexa and have the Sub linked to the Sonos One. I'm not sure why the Sliding gauge on all the speakers seem to be in "sync" w/ the exception of the Sonos One's output. Anyone have a "fix" Thanks in advance! & luv my Sonos'.

When Google Play Music was around, I'd use a play list from it on Sonos. Right next to each song in the playlist was a thumbs up/down -- super easy to vote on a song. Now that YouTube Music has replaced GPM... I no longer see the thumbs up/down in Sonos, which is a huge annoyance for me. Is there another music service that works w/Sonos like GPM did?My use case is super simple:I have one playlist (liked music) that I listen to on shuffle. When I come across a new band on say  I'll go and 'like' 10 or songs... add them to shuffle. Whenever something plays that I don't want to hear anymore, I could quickly unlike it in Sonos and it updated the playlist back at the GPM (or whatever service supports it).

Got my Roam today and was using it for the best part of 2 hours.All of a sudden the music stopped and I noticed the following error in the app:“Playback stopped in Sonos Roam. Your Spotify account is in use somewhere else”I have a family account so there’s no possibility that others in my family were using my account.  In the end I had to select the “sign out of all devices” option in Spotify and fingers cross it seems to have worked.First time I’ve seen this problem in the many years I’ve used Sonos and wasn’t sure if it was coincidental  with the new Roam device or if it was genuine problem.

My western digital mybook died and I need to replace it.  I tried using a WD My Cloud Home, but couldn’t get my sonos S1 to access the drive.  I tried to use WD customer service to resolve the problem, but found them lacking, and returned it.  I subsequently learned that I could have changed the settings on the drive (SMB1, SMB2, SMB3), but it was not easy to find that information.  Can anybody recommend an NAS that will work seamlessly with Sonos that is available today, and, preferably one that is easy to install and setup?  Any help would be appreciated.

Exactly the same problem as mentioned in the ‘Port Line-Out very low volume’ topic but alas unanswered there - there appears to be confusion between using the Port to drive the HiFi or the Hifi to feed into Sonos… I guess the latter is more common, and I am unusual (but not unique) in using Sonos to drive the HiFi.I have a TEAC series 300 component HiFi and a Play:5 in the same room. If I group both to expand the sound stage (not exactly surround sound but...) there is a great disparity between the Sonos Setting for the Play and the (much greater) volume setting for the Port. The HiFi volume is set to a normal listening level for the other Hifi components - CD, cassette, DAB, and switching between them requires no volume adjustment. Switching to Sonos requires either the the Port Sonos volume to be set near max, or the HiFi volume greatly increased, which causes consternation if you switch to another source without readjusting… Also if you increase the group volume, the Play volume ove

Hi,I have recently bought the Roam (fabulous), and noticed it has a tendency to glitch its audio. These are very minor audio dropouts lasting (at a guess) a couple of hundred milliseconds, but happen repeatedly. It has happened when grouping the Roam to the Arc (part of Sub+1s setup), when playing TV audio to the Roam, or just music. The Roam is close to lots of Sonos speakers, so range is not an issue. Whilst playing say from Spotify, the Arc setup plays smoothly, but Roam just stutters annoyingly.It’s as if there is interference that Roam is susceptible to, whilst Arc is not.I am only using Sonos app S2.I have had Sonos for over a decade and not had this problem before (except when there were bandwidth / internet issues).I have yet to try with other Sonos speakers - I have a Move and several others to experiment with, but I thought I’d ask if anyone has experienced this with their Roam too?Many thanksAndy

I own 2 Play 1 and 2 One SL’s.  One of my Play 1 seems to have blown out. It still plays, but it is distorted. One SL will not connect to wifi I get to all the steps, including hearing the chimes.  It then says it cannot connect to my system.  It is currently connected to my router with an ethernet cable.  I also get some static when it is trying to connect.  Could it be a bad speaker?

Roam wakes when I open the Sonos app and stays awake. I left it and checked after one hour. The Roam was still on and had lost 5% charge. This was without playing music. It has only ever gone to sleep once by itself.Ideas?PS The product tour has never worked on my iPhone but works on my iPad.  

When will google asistant be available for Sonos in Colombia?

We have a single Sonos amp that powers our pool speakers.My wife and I both have separate YouTube music accounts as we listen to different music.I have the single Sonos account.Is there a way to either giver her, her own Sonos profile or be able to load up BOTH YouTube accounts in same Sonos window?The reason is if she plays music on YouTube music, even if it is on the Sonos, it affects my mixes.

HiI have recently bought a One SL speaker, and 2 Roam speakers. I managed to set up the One SL and 1 of the Roam speakers with no noticable problems. The other Roam speaker however:Keeps going offline after it has been online (and being used) for a couple of minutes I have tried resetting it a couple of times (i.e. long hold on power button, then restart with finger on ‘Play/Pause’ button), but I still have the same problem. Each time I have reset it, a message comes up saying that it is not registered, and each time I register it. I don’t know if that is relevant.Any suggestions?CheersNeil

Hi all, we have Sonos speakers we use at work. They are all wirelessly connected to our network. For a few months now one or two of the speakers will quit playing music but the others will keep playing. It happens for 10-60 seconds and then it works fine but does it consistently, many times a day. I have submitted my diagnostic report confirmation code: 1793268462

 Ive just purchased a Sonos ARC and I need to use the new S2 app.  Im only going to use the ARC on the s2 app, so do I need to remove all my other products (mix of legacy and newer) on the s1 app as I won’t be using them on the s2 app?  Its seems like a drawn out process just to reinstall them again.Ive read the Sonos guidance on split systems, but cant I just download the s2 app, open it and add the ARC and leave the rest of the products on S1 app?  Thanks. 

I have a home theater setup with LG TV+Beam+subwoofer + 2SLs speakers,Beam connected to TV via eARC HDMI, using Sonos S2 system.Connected to the TV via HDMI are a Dish Hopper 3 receiver, a Samsung Blue-ray and an Amazon Fire TV box. TV has latest software and firmware. The Sonos system was purchased in March 2020 and so is out of warranty.All worked well until 2 days ago when I suddenly lost all sound on the system. Spent 90 minutes on the phone with Sonos tech and completely reset up the whole system. After I hung up with tech, I realized I was getting audio dropouts which became more frequent the longer the system was on. I disconnected the HDMI from the ARC port and used the TV sound instead.Yesterday I rebooted the entire system by disconnecting the power and reconnecting after 1 minute but it did not help.Today I switched out the ARC HDMI cable but still was getting dropouts, more frequent the longer the whole system was on, such that after 1 hour the audio was unintelligible .I c

I have two different rooms set up in the Sonos app (Living Room and Game Room). I see this reflected in the Google Home app. However, whenever I ask google to do anything for the Game Room (e.g. “Play music in Game Room”, “Set Game Room sonos volume to 30%”, etc.) it always executes for the living room.Is there a way to get the assistant to understand the different rooms?

I have read that the old Play One does not support 24 bit hi res audio. Is this the case when they are set up as surrounds to the Arc and Sub? I was hoping to use a couple of my old Play Ones for this purpose later in the year. Will they not be able to channel Dolby TruHD with Atmos?Many thanks.Robert

I have Sonos Amp running my outdoor speakers and it shows up in Sonos but not when I use AirPlay.  I also have 2 Sonos One speakers inside that do show up and work fine with AirPlay.  Any suggestions/help is greatly appreciated, thanks. 

hi i only want to control the volume in my family room on my remote not the app how do i disable that?

Hey there.  I have a black Play 5 Gen 2 and it doesn’t work for my set up anymore.  I’m looking to add 2 Beams and a Roam (all in white) so would love to trade the Play 5 for any of those.

Hello everyone 👋I am having a problem with my new Sonos Arc soundbar. Is it possible, as with the Playbar, that the sound of the TV does not automatically switch to the Arc?I have deactivated the "Auto-play TV" function but that does not change anything, the sound goes directly to the bar.This function worked very well on the Playbar.Thanking you in advance.

My Bluetooth cuts out on both my speakers at different locations I am using Apple iPhone and Apple Music but also Radio apps

Hello, newest Apple Tv 4k model its supoose to deliver apple music lossless up to 49khz format (once this service is available this month) , I currently have a setup that includes a LG oled tv connected to the Sonos Arc via an Earc channel, should I expect the sound quality being delivered /passthrough to the Arc ? What about the same setup being working with apple music new dolby atmos format?

iTunes Last Played and Play counts are important to me. I understand those functions don’t work using the Sonos player. Is it possible to play music via iTunes on my Mac using the Sonos speakers without using the Sonos player? I know I can do that via Airplay on my iPhone -- but that also does not compute Last Played and Play counts. I have sophisticated playlists on iTunes that don’t translate specifically to Sonos. I love the speakers but want to keep the versatility of the iTunes Player. Thoughts?