Answered

Can I play the songs loaded on my iphone 6 ios 12.5 on my Sonos speakers?

I have several wired Sonos products + few not wired and a Roam. I have a main router and 2 WAPs - in lounge (netgear) and bedroom (ubiquity). The iOS app does not connect to the Sonos system when wifi connected near the main router but ok when connecting to wifi near 2 WAPs. All 3 use same SSID. Roam struggles to connect back via wifi after it’s been used from Bluetooth or randomly disappears from iOS controller. When this happens, on Spotify connect can see roam but on iOS controller  it’s not there. I am not a network expert - suspect it’s something to do with WAPs and DHCP settings. Netgear has option to set up or let router set it - not sure which one to use? Any help appreciated !

I purchased a Beam a few weeks ago. I absolutely love it but twice now I’ve had to power cycle it to get the IR sensor working again. Randomly it will stop responding to Sky Q remote when streaming music. Tried all the usual - batteries in remote, making sure IR sensor isn’t blocked, re-pairing etc. A power cycle is the only thing that works instantly without having to alter any other settings. It’s so frustrating and annoying. I have read other posts about this but they seem to be a few years old. Anyone else experiencing this still, any fixes etc?? I’ve got the latest software installed. TIA

Hello,I’ve recently received my Arc bar. However I am struggling to use Dolby Atmos. I have got LG BX 65 OLED and my arc is connected via eARC HDMI. In addition I use Netflix premium subscription.I was playing with all possible TV options but it always shows Dolby Digital Plus 5.1, never Dolby Atmos. What am I doing wrong? How can i enable dolby atmos to see that in my Sonos App.    

My sonos has simply stopped working. Cannot connect the bridge, although it was working without the bridge connected for about 2 or mor months. Now it says it cannot connect and error 30 comes up. I am fairly technical but need someone to hold my hand to get this working again.. what do i have to do to get my music playing ?? please help. thanks Elena  

Hi There, I have read some questions about the same issue I’m facing right now. But unfortunately I have not seen any solution yet.The issue: I bought a pair of Sonos One, and registered them. They worked well. After a while I had to change my wi-fi network. I thoght no problem, I went through the steps advised by Sonos FAQ, and one of the speakers could be re-registered under the new wi-fi system (it is working well). But the other speaker is problematic. The android app could not see it. I can’t even go back the factory reset, since the speaker goes back to solid white led signal after every factory reset trial. So it seems the speaker is connected to somewhere but I don’t know where, and I don’t have the access to the speaker, because the application on my mobile don’t see it. Of course I have already went through hundreds of SONOS FAQs, but no one helped. :(( So what now? Many thanks for every idea. 

Hi Got my Roam today and liking it a lot. I’ve had it charging on a wireless charger for 12+ hours and it is showing as fully charged. Was a bit concerned to find it is fairly warm this evening despite not being used for 4-5 hours. This suggests the battery is being charged even though it is at 100% which won’t do it any good.  Or is this normal for speakers that are powered up but inactive?  thanks. 

Hello all, if I buy a brand new Move can I add this to my S1 system or will it be locked to S2?.Cheers, Keith. 

can i use the sonos radio app on sonos roam by bluethoot?

I have a stereo pair setup of Sonos 5s. Using the S1 obviously. When I play apple lossless files I've ripped through itunes some stutter. When played on S2 capable (Beam, etc.) They do not stutter. I have tried separating the pair and it still happens. Any thoughts??

Hi allwondering if anyone had experienced this and managed to find a good fix. I am still happy with my Sonos Playbar so really want to restore it to its former glory.Around 1 year after purchase, I noticed that any bass coming from the Playbar did so with a flapping-like noise. Complete bass distortion. Tried everything possible (restores, resets, etc) before finally taking the plunge and opening the unit. Yesterday, after putting up with this for a couple years, and before discarding the Playbar in favour of a new soundbar, I decided to open the unit and peep inside….To my surprise, i found that 5 of the 6 mid-woofers had their foam/rubber speaker rings torn, meaning the speaker cone was no longer attached to the outer ring.  This explains the distortion and ‘flapping’ sound!!I’ve ordered some 3” replacement foam rings on eBay, and shall attempt to replace these myself, but my question is, what could have caused this?  I’ve always been extremely careful with my Playbar, keeping bass

I want to use the Sonos Roam on a sailing boat.Just in case it falls over board - does float?

I have several S1-era pieces that work just fine. Slowly building my S2 next gen ‘family’. I’ve got both   S1/S2 apps working just fine on my iPhone. Want to add S2 app to my iPad (which has the S1 app currently installed and working perfectly). In order to add S2 app (to iPad), my understanding is I have to remove the S1 devices and then reset the app → that allows me to add S2 app and S2 devices to iPad → then I go back and re-add S1 era devices.1) Is all this correct or am I wildly misguided? 2) Will this process completely wreck my happily co-existing iPhone S1/S2 marriage?Any help/guidance would be most appreciated.

Issue w/ Sonos App, I continue to have issues with the new app on my iphone. Cannot open app as it freezes and shuts off after 15 seconds. It worked for a few days and then stopped. I am trying to upgrade my Sonos system with a new ARC so I need this to start working first. Have tried everything but nothing working at all. Please advise. Thanks

My Playbase sound will start and stop when playing music from my iMac.  It does not do this when playing the TV sound or the internet radio.  My Play 1 speakers do not have this issue - its just the the Playbase.  I did turn the power off and back on for the Playbase but that has not resolved it.  Any suggestions?

Hi all,We are an av installer and use sonos in some client setups. Mostly port or connect and we are experiencing a lot of problems after newest updates in S2.A lot of clients are reporting missing players. The player dissapears in the sonos app but is still active on the network and replies to ping and :1400/status page. Most of our installs are hardwired and wifi off, a lot of these installs worked fine for a long period until now.I think the issue occurs when playing spotify music selected in the sonos app.Other players playing internet radio trough sonos radio or tunein have no issues. Also when playing spotify trough spotify connect the players don’t disappear. Since we allready know of 10+ installs with these problems I don’t think the network or network gear is causing this. Because there are different routers and switches with most of the installs. Anyone aware of this issue or experiencing the same?  

I have tried multiple times to setup google assistant on my new Sonos Move. I am able to do this on my Sonos One SL,but the google app cannot find the move. Any suggestions how to fix this?

Hi, we've setup Sonos Arc, Sub and in-ceiling speakers (as surrounds) for our great room TV and Google Chromecast. Cannot seem to be able to get the Chromecast remote working with Sonos Arc. Have already gone through the setup and even factor reset Chromecast twice. Any help would be greatly appreciated. 

I have a Samsung HW-Q900T soundbar connected to my Samsung TV which I am very happy with. I would like to add this Samsung soundbar to the rest of my Sonos system. Can I connect a Sonos Port or Amp to the Samsung soundbar without adding any additional Sonos speakers. The new Sonos Pot has a digital out but it is a round female connector like an RCA plug, it does not look like a conventional digital optical plug. On the other hand my soundbar has a digital audiooptical in and HDMI in connections.

Hello! Non-techy Dinosaur here; I have a Sonos system that I play Pandora in the living room/great-room area. I also have a desktop pc in a back bedroom, no Sonos speakers there but obviously with  pc speakers. Is it possible to get the Sonos/Pandora to play in the bedroom thru the Internet at the same time? I went to my Sonos & Pandora accounts, but did not see any way to sync them up. Please let me know if it’s possible, Thanks! Steve

I read this post but it isn't clear to me whether one can use two different speaker models in multiroom mode. Can Roam and SL be used together in multiroom mode?

My music library consists of several thousand recordings managed through iTunes (though I’ve just discovered iTunes has been replaced by Music).  I have configured iTunes/Music to load and access files from an external hard drive attached to a MacMini running macOS Catalina 10.17.5.This MacMini runs S1, and I have several Sonos components on S1 in my home.  I have used the MacMini’s S1 Controller’s Music Library Settings to assign the correct directory with my music files on the external drive.  This had worked for many years, but at some time in the recent past the Music Library listings disappeared. After putting off dealing with this issue for a while, I bit the bullet this weekend and began troubleshooting.  Progress so far:I downloaded and installed the latest version of S1 Controller for Mac (11.2.9) I have configured S1 to access the music files on the external drive several times I have run the indexing several times I have explored various permissions configurations on the Mac

I’ve got about 10 different Sonos products spread out around the house. Inexplicably, the whole system will not be recognized by either the Sonos app on my phone or the app on my Mac. However, when I ask Alexa to play, she is able to find the products and stream to them. The app does throw up an error message. However, I am never able to resolve the issue by following the instructions.  One particular instruction is that I turn everything off and on. However, this is not really practicable since four of the speakers are high up on the wall. Please advise what other detail you might need to help. I’ve submitted diagnostic 890531980 for reference. 

Morning. Just moved to a new home. I’ve not yet connected my Play 1 speakers but the house has a connect that’s linked to 6 Sonos speakers in the kitchen ceiling. Only 4 of them are working. Any clues of how to track down / fix the problem ?

I have an odd issue. I have a house with Sonos products in multiple rooms, including two rooms that have identical home theater set-ups with a Beam, a Sub and two Play1’s as surrounds. I recently upgraded my router and all the products appeared to have reconnected successfully. However, I noticed yesterday that one Play1 used as a surround in one of the home theater set-ups had a blinking white LED. I reset the speaker several times, each time successfully connecting the speaker to the network and Sonos system, but when I tried to finish the set up by adding the Play1 pair as surround speakers, the app gives me an error message after timing out saying it cannot add the speakers as surrounds. The other Play1 that was not affected reconnects as a surround but the affected one does not connect and returns to a blinking white LED with no sound. I am out of ideas. Any thoughts?