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Hey guys, I just set up my brand new Arc + Sub in my living room, but I am getting no sound from my sub at all.  Both the Arc + Sub show as connected, and I can slide the “Sub Level” bar in my app, but nothing is coming from the sub. The light on the back is also a solid white.  Everything is connected to my Netgear Orbi Wi-Fi Mesh system (router + 2 satellites). I think the model is a RBR750.  Any help would be appreciated.  Diagnostic No: 192183842

Newbie here after purchasing ARC and GEN 3 sub. The sound was nice and solid so far. Wonder to invest in surround sound to achieve ATMOS is require.  can I purchase a speaker for testing or any recommendations? 

I’ve moved all my speakers onto my 3 ap unifi network and I general it’s ok. I was having issues when I had a boost running along side the unifi.  what I’m seeing at the moment, is if I play high quality files from Amazon music, and group a few speakers, then some speakers in the group drop out audio and come back in.  for example, I can see my kitchen speaker is streaming the music from the internet in my unifi console, and the other speakers must be using Sonos connection back to this speaker as they are not using a lot of WiFi bandwidth. The conservatory drops in and out audio wise.  if I play something locally which isn’t as high quality from my nas, then it seems more stable, and even more so if I play the radio from the internet.  im assuming there must be interference between the kitchen and the conservatory. Is there a cut of point where Sonos decides it’s going to use the WiFi instead of one speaker talking to the other directly?

I recently installed a Beam and 2 ones as a tv surround system.I already had a Play 3.Have just added Google Assistant for voice control.All works great except I cannot turn my tv on and off with voice control.New Phillips 49 PUS with HDMI ARC port.Assume a setting somewhere but would appreciate advise.Thanks.

We installed our new Sonos arc and connected it with the recommended HDMI arc connection and included cable to a newer Vizio TV (M507-G1) that is up-to-date on firmware. When watching TV the audio drops out, the volume controls from the TV and Roku remotes are sluggish and sporadic, the audio quality is terrible and the video occasionally will cut out. We hard-reset everything, disconnected, reconnected, chatted with Sonos support, worked through all of the recommendations, opened a support ticked, submitted diagnostics, and ended at a roadblock where the customer support agent suggested we have to find another TV to test it with as the only possible solution.  That’s not a realistic solution for us.  The unit does work fine with streaming music and with the optical cable connection, but obviously this is not ideal or really an acceptable downgrade for a premium product that is named for the connection it is supposed to function with. I read through similar strings of conversation on S

Guys..I’m about to purchase a Connect-Amp with a manufacture date of 2015 Aug. Seller is adamant that i’ts a gen 2 as he has installed the upgrades for S2, however it has a mute button. I’ve read that the mute button is gen 1. Does any one have a gen 2 connect amp with a mute button?

How much heat does the Sonos Amp develop?

I was living well with S1 and my mix of old and new devices.Today I got a Roam and was forced to setup S2 in order to use it.I got things working after some difficulties and had the Roam on S2 and the rest of my system on S1. Somwhere along the way after that I got prompted for an upgrade on the S2 app and I foolishly accepted.  It appears to have upraded the firmware on my devices attatched to my S1 app and now all of my devices save for 2 in the S1 app say “incompatible”. How can I get my S1 system back to what it was before the ‘upgrade’? If I go to System Tools>Remove Products, it says “System Update Needed” which then proceeds to fail with “Error code 9”. So I cannot upgrade.  I cannot remove anything.  Did I just brick the entirety of my S1 devices?

Hi all,So my client (latest release version on up to date iPhone 11) sometimes doesn’t update when the song being played changes, and in this situation, adding a song via “Ply Next” means it also gets missed. is there a quick way of forcing a client refresh? Currently I have to close the app and reopen, but this is a royal pain in the neck if I have to do it multiple times an hour.

Hello, I’m in a bit of a stand still on what to buy. Originally I wanted to get the Sonos out door speakers however the amp is sold out and I need them ASAP. (One of my questions with this is; with the Sonos amp and outdoor speakers, can they all be connected to my complete Sonos wireless home system(ark/ one/ one/ sub)? To be able to play the same music inside and outside at the same time?)  second option is getting 2 sonos moves. Now with this, is it worth it? Or should I wait for the amp and outdoor speakers? I also have the same question with this- can I link all the sonos equipment inside and outside to play the same music with the 2 sonos moves?  last question I will be putting a tv outside. How can I connect my tv to the sonos outdoor speakers if I do end up going that route? I already found out the Sonos move cannot be connected to a tv. 

My Sonos Move is Offline in the morning. All other Sonos unit work good. It has power all night. Then it have problem to get it Online. Find missing unit dont work. I have to restart all Sonos Unit, and WiFi thant it can bee Online. No problem with WiFi for all other unit I have works fine with WiFi. The problem have been more and more last mounth.

Reboot every weekend? Is that the solution? This is REALLY annoying and I able to reboot each device, reset each device, and reboot my router. However this cuts in to family time every Sunday. Is this what this SONOS system requires?Thanks for any help on this topic.

Hi folks ,Question of the day :Am I the only one that have serious issues with Sonos S2?There is my setup :2 x Sonos play 1 connected wirelessIssues :1- I can’t add any Spotify account on Sonos because Spotify isn’t in the list .2- even if I try to airplay audio trough spotify app ,Spotify detects the Sonos setup , It says “connecting …” but never connectThank you for you answers

I’m putting in an Arc to go with my new TV setup. It’s my first bit of Sonos kit. I plan to expand to other speakers for that room and others in the house later.  The location also lends itself well to putting my record player there and I would like to connect it to the Arc. Most suggestions I see for this involve buying some other Sonos component—the Play5, Amp, Port, etc. The thing is, I don’t want to add a set of non-Sonos speakers, or a Sonos speaker in that location. A Play5 doesn’t make sense so close to the Arc. It also seems if you go the non-speaker route, you’d have to get a preamp unless your record player already has one. In my reading, it seems that it would be possible to hook up the turntable up via optical (going to use HDMI for the TV). I know that the audiophiles will collectively gasp going analog to digital, but that’s what works for me now. Someday, I’ll have a dedicated room/setup for vinyl, but not now.  Turntables with optical out are both rare and expensive. Tr

All radio stations working using TuneIn, except WDNA It keeps repeating the ‘splash’ message, with sporadic cuts in the sound. All other stations (I have about 40) work as expected. Logging in to wdna.org on the web works fine, it’s only on Sonos for this one station.

I have a sonos play 5 connected to my Technics 1200 turntable with a pre amp in between.  It works perfectly.   Unfortunately, when I group it with other speakers so I can listen elsewhere in the house it will ungroup when the current record is done playing and every time I change records I have to group it again.   How can I keep the grouping persistent even with gaps in the sound?

Been using the Sonos arc for about 6months connected to an LG CX via eArc without issue (other than only getting a + and - symbol when controlling the volume)  today though the tv is recognising that the volume is being changed but the speaker isn’t doing anything, it will change via the app but not with either the sky or magic remote. 

I've just added the Roam to my collection. I've been trying to take advantage of the functionality to group rooms and have music playing on my Five in one room start playing also on the Roam. I press and hold play on the Roam but all that happens is that the music starts on the Roam and stops on the Five.  Anyone else had this problem?

I have the following components:AMP, ARC, AppleTV (AirPlay), SUB, OneSL (2x), Connect, Pro-Ject T1 Phono SB TurntableI want to be able to listen to Vinyl, play music via Airplay, and surround sound from TV via HDMI to the same set of speakers set up as 5.1.I am having trouble setting it up so it works this way. The AMP gets set up as a separate system from the Arc, OneSL, and Sub. Any advice on if it’s possible to do what I want and guidance on getting there would be welcome. Thanks!

Hey everyone. Is it still worth purchasing a used Connect-amp in 2021 I've bought a pair of Polk Atrium 4 for a small alfresco area but need an amp. Is there another option , other than the expensive Sonos Amp.  I do have other Sonos products around the house.

Hey!Newbie here and asking for help.So I`ve been using Sonon beam since it came in the market and I`ve been happy with it, without any problems. The last 3 months i`ve started to experiece problems with itWhile playing sound from TV (Sony Bravia KDL-40NX700 linked via optical) everything works fine. After i turn off the tv and switch to Spotify or YouTube music, music starts playing withiut a problem for around a minute then pauses for some seconds, then starts playing again, then pauses etc. Beam is wired to my router.Any idea what the problem is?Thanks

Hi,Not sure is this new thing or havent this worked with me before. I use my Android to control my Sonos system trough Spotify app. For my phone I normally use my same wifi as my Sonos system has. Now when I use my mobiledata 4G in my phone I can control my Sonos system (that is still connected to the wifi!) normally with no problems. Has it always been like this as using Sonos S2 app it demands to be in the same network as the Sonos System but in Spotify this is not the case.

I thought I read somewhere that later manufactured (serial numbered) Gen 1 Connect:Amps are S2 compatible.  Does anyone know what serial number year/month (first four numbers of the SN) is the start of S2 compatibility?

Hi everyone!Today I finally managed to get my hands on the Sonos Roam and so far the experience is been great.There’s just one thing I’m wondering:Is it normal for the Sonos Roam to get warm while it is being used? I also own a Sonos Move and it gets warm as well but just in the area in which the amplifier is located. For the Sonos Roam however the warmth can be felt on the almost entire surface of the product.

Does the Arc switch off when the tv switches off and how can you tell?,the lights don’t alter,the only time it does is when on mute