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Hi, could someone check my diagnostics please. I have issues with songs cutting out even couple of seconds. I have fibre broadband top speed. 376079944.

Recently, all my speakers become ungrouped overnight and I have to group them again.  I would say it happens about every other day - doesn’t happen every day.Any ideas how to troubleshoot?  Speaking with support is pretty futile these days.Jim P.

Owned the Sonos Sub Woofer for three weeks before it stopped working.  Tried a Reset Troubleshoot found in Sonos Community and was able to “Add” the sub back on with my Arc and Surround Speaker but it still does NOT work.  Shows as added to the Room but no sound.  The Arc and Surround Speakers are hard wired, the sub is on wifi.  Any suggestions?

I use the latest Sonos S2 controller on a Macbook Pro (Intel 13”, 2020) the latest version of OS X (11.4), and recently noticed that the controller becomes unresponsive when I connect my computer to an external monitor (or disconnect from one). I can then force quit to exit the app, and everything works when I open it again, but another display switch and it often happens again. Anyone else seeing this? Steps:Open Sonos S2 controller, everything works Connect to an external monitor Sonos app may now be in the “Application is not responding” state (but not 100% of the time) Right click on the dock icon to Force Quit App flashes quickly (looks like it becomes responsive for a moment) and exits Open Sonos S2, everything works

I have an Apple TV 4K, and I currently have a Sonos Beam. my LG TV supports eArc, but the TV does not support Dolby Atmos. If I get the Sonos Arc, will the Dolby Atmos sound from the Apple TV pass through the TV, or does the TV need to support Atmos for that to work? I only play video content from the Apple TV, so I’m not going to upgrade the TV.

I have a room that has a lot of background noise from a fan that kicks on and off (that cannot be eliminated). My TV is in the front of the room and I current have a Sonos Beam connected to the TV. The problem is you cannot hear the TV voices in the back of the room without turning the volume way up. The voices get drowned out by the fan. I’m trying to get a setup where I have a soundbar in the front of the room and another speaker in the back of the room both playing the same TV sound.My TV installers, BestBuy, and Walmart all indicated that I could do this by adding a Sonos One and setting it up as stereo. I have tried that and I cannot seem to get the Sonos One to play any of the TV sounds.Has anyone else figured out a solution to this? Is it possible to the bean and one to be in stereo (not surround)? Any recommendations?

Hello!I am trying to figure out how to run the ARC Sound bar and home theater set up completely wirelessly without losing the dolby atmos feature. The current situation is as followsWe just moved and brought our previous home theater components with us. The system consists of a sony vw 285ES projector.. marantz sr7008 av receiver... 110'' screen... KEF Q series 7.1 speakers/subwoofer... blurry player/ xbox/ apple tv... logitech universal remote.The new house has a smaller sheetrock wall/ceiling finished room in its basement with difficult access to run wires in the walls. So I am considering replacing the speakers in this set up with the ARC Sound bar and wireless home theater set up so that I dont have to run the speaker/ HDMI wires (other than one to the projector for video) but can still switch between the different components easily and can place my receiver towards the back of the room near the projector (shorter HDMI and can be hidden much better) but dont want to lose the atmos

Hello Community my current setup:sonos soundbar over toslink to LG TV OLED65G19LA2x sonos onesub (gen1)All set as a 5.1 systemPS5 over HDMI 2.1Nintendo Switch over HDMI my maybe future setup:sonos arc over HDMI 2.1 eARC to LG TV OLED65G19LA2x sonos onesub (gen 1)all set as a dolby atmos 7.1?PS5 over HDMI 2.1Nintendo Switch over HDMI Before I buy a new sonos arc, would my future setup technically work? The LG OLED65G19LA does support Dolby Atmos and has HDMI eARC and I’ve got the HDMI 2.1 cables but will it passtrough the Dolby Atmos from another HDMI input like a PS5? Or would only support the integratet Apps on the LG TV (webOS 6.0) like Netflix/Disney+ the Dolby Atmos?thx for your help

Hey every one , this is my setup : 2x Sonos PLAY:1 , directly connect to the internet router.I know that play:1 aren’t able to do Airplay. but ,if I purchase a SONOS ONE (or SL) ,  will the ONE or SL will support AirPlay and share the music with the others ?  and what is the difference between airplay 1 and airplay 2 thank you 

Hey guys, I just set up my brand new Arc + Sub in my living room, but I am getting no sound from my sub at all.  Both the Arc + Sub show as connected, and I can slide the “Sub Level” bar in my app, but nothing is coming from the sub. The light on the back is also a solid white.  Everything is connected to my Netgear Orbi Wi-Fi Mesh system (router + 2 satellites). I think the model is a RBR750.  Any help would be appreciated.  Diagnostic No: 192183842

Newbie here after purchasing ARC and GEN 3 sub. The sound was nice and solid so far. Wonder to invest in surround sound to achieve ATMOS is require.  can I purchase a speaker for testing or any recommendations? 

I’ve moved all my speakers onto my 3 ap unifi network and I general it’s ok. I was having issues when I had a boost running along side the unifi.  what I’m seeing at the moment, is if I play high quality files from Amazon music, and group a few speakers, then some speakers in the group drop out audio and come back in.  for example, I can see my kitchen speaker is streaming the music from the internet in my unifi console, and the other speakers must be using Sonos connection back to this speaker as they are not using a lot of WiFi bandwidth. The conservatory drops in and out audio wise.  if I play something locally which isn’t as high quality from my nas, then it seems more stable, and even more so if I play the radio from the internet.  im assuming there must be interference between the kitchen and the conservatory. Is there a cut of point where Sonos decides it’s going to use the WiFi instead of one speaker talking to the other directly?

I recently installed a Beam and 2 ones as a tv surround system.I already had a Play 3.Have just added Google Assistant for voice control.All works great except I cannot turn my tv on and off with voice control.New Phillips 49 PUS with HDMI ARC port.Assume a setting somewhere but would appreciate advise.Thanks.

We installed our new Sonos arc and connected it with the recommended HDMI arc connection and included cable to a newer Vizio TV (M507-G1) that is up-to-date on firmware. When watching TV the audio drops out, the volume controls from the TV and Roku remotes are sluggish and sporadic, the audio quality is terrible and the video occasionally will cut out. We hard-reset everything, disconnected, reconnected, chatted with Sonos support, worked through all of the recommendations, opened a support ticked, submitted diagnostics, and ended at a roadblock where the customer support agent suggested we have to find another TV to test it with as the only possible solution.  That’s not a realistic solution for us.  The unit does work fine with streaming music and with the optical cable connection, but obviously this is not ideal or really an acceptable downgrade for a premium product that is named for the connection it is supposed to function with. I read through similar strings of conversation on S

Guys..I’m about to purchase a Connect-Amp with a manufacture date of 2015 Aug. Seller is adamant that i’ts a gen 2 as he has installed the upgrades for S2, however it has a mute button. I’ve read that the mute button is gen 1. Does any one have a gen 2 connect amp with a mute button?

How much heat does the Sonos Amp develop?

I was living well with S1 and my mix of old and new devices.Today I got a Roam and was forced to setup S2 in order to use it.I got things working after some difficulties and had the Roam on S2 and the rest of my system on S1. Somwhere along the way after that I got prompted for an upgrade on the S2 app and I foolishly accepted.  It appears to have upraded the firmware on my devices attatched to my S1 app and now all of my devices save for 2 in the S1 app say “incompatible”. How can I get my S1 system back to what it was before the ‘upgrade’? If I go to System Tools>Remove Products, it says “System Update Needed” which then proceeds to fail with “Error code 9”. So I cannot upgrade.  I cannot remove anything.  Did I just brick the entirety of my S1 devices?

Hi all,So my client (latest release version on up to date iPhone 11) sometimes doesn’t update when the song being played changes, and in this situation, adding a song via “Ply Next” means it also gets missed. is there a quick way of forcing a client refresh? Currently I have to close the app and reopen, but this is a royal pain in the neck if I have to do it multiple times an hour.

Hello, I’m in a bit of a stand still on what to buy. Originally I wanted to get the Sonos out door speakers however the amp is sold out and I need them ASAP. (One of my questions with this is; with the Sonos amp and outdoor speakers, can they all be connected to my complete Sonos wireless home system(ark/ one/ one/ sub)? To be able to play the same music inside and outside at the same time?)  second option is getting 2 sonos moves. Now with this, is it worth it? Or should I wait for the amp and outdoor speakers? I also have the same question with this- can I link all the sonos equipment inside and outside to play the same music with the 2 sonos moves?  last question I will be putting a tv outside. How can I connect my tv to the sonos outdoor speakers if I do end up going that route? I already found out the Sonos move cannot be connected to a tv. 

My Sonos Move is Offline in the morning. All other Sonos unit work good. It has power all night. Then it have problem to get it Online. Find missing unit dont work. I have to restart all Sonos Unit, and WiFi thant it can bee Online. No problem with WiFi for all other unit I have works fine with WiFi. The problem have been more and more last mounth.

Reboot every weekend? Is that the solution? This is REALLY annoying and I able to reboot each device, reset each device, and reboot my router. However this cuts in to family time every Sunday. Is this what this SONOS system requires?Thanks for any help on this topic.

Hi folks ,Question of the day :Am I the only one that have serious issues with Sonos S2?There is my setup :2 x Sonos play 1 connected wirelessIssues :1- I can’t add any Spotify account on Sonos because Spotify isn’t in the list .2- even if I try to airplay audio trough spotify app ,Spotify detects the Sonos setup , It says “connecting …” but never connectThank you for you answers

I’m putting in an Arc to go with my new TV setup. It’s my first bit of Sonos kit. I plan to expand to other speakers for that room and others in the house later.  The location also lends itself well to putting my record player there and I would like to connect it to the Arc. Most suggestions I see for this involve buying some other Sonos component—the Play5, Amp, Port, etc. The thing is, I don’t want to add a set of non-Sonos speakers, or a Sonos speaker in that location. A Play5 doesn’t make sense so close to the Arc. It also seems if you go the non-speaker route, you’d have to get a preamp unless your record player already has one. In my reading, it seems that it would be possible to hook up the turntable up via optical (going to use HDMI for the TV). I know that the audiophiles will collectively gasp going analog to digital, but that’s what works for me now. Someday, I’ll have a dedicated room/setup for vinyl, but not now.  Turntables with optical out are both rare and expensive. Tr

All radio stations working using TuneIn, except WDNA It keeps repeating the ‘splash’ message, with sporadic cuts in the sound. All other stations (I have about 40) work as expected. Logging in to wdna.org on the web works fine, it’s only on Sonos for this one station.

I have a sonos play 5 connected to my Technics 1200 turntable with a pre amp in between.  It works perfectly.   Unfortunately, when I group it with other speakers so I can listen elsewhere in the house it will ungroup when the current record is done playing and every time I change records I have to group it again.   How can I keep the grouping persistent even with gaps in the sound?