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Hello All,My Sonos app 13.1 on Android 11 phone is failing to find my Sonos Arc which is connected via Ethernet cable and my Sonos Move connected via WiFi.  Both devices are replying to pings and I am still able to select each speaker to play to from all my streaming applications. But as the Sonos app is not finding the speakers I am unable to group them together.I have tried resetting the application settings and now am unable to “join existing system” and when I try to sign into my account it fails stating it can’t find my Sonos system. I have not made any network changes and have turned off the 5GHz band as I read this could cause issues switching between frequencies.Now when I try to log back into the application it states “Network Problem” and to check my internet connection and check the time on my device to ensure they are correct. And a full reboot of my router and speakers has been completed multiple times. Any more suggestions would be appreciated. CheersKip

With the Sonos Arc, can I use a Play One and a Sonos One as the rear surround speakers?Do I need a Sub or does the Arc provide the Sub qualities?

I’ve seen some prior discussion on this, with no specific resolution.I have two identical Connect S15 units.  Both are on wired connections, not WiFi.  One recently started going offline (does not even respond to ping).  This repairs on reset, the unit works for a few minutes then goes offline again.No changes to the network, the other unit works fine.  I’ve tried swapping their positions in the house, no change.  Factory reset didn’t help.Sounds like a HW failure, are there any easy repairs?

There’s no location in my space for a sub woofer but wondering if surround speakers like SL’s are worth it or a waste of time.  Thoughts? 

I have purchased a Sonos Beam and very happy with it but unfortunately my TV will not connect as it does not have HDMI Arc or optical out. So I am upgrading my TV but Most TVs now seem to have HDMI EArc and not just HDMI Arc will my new Sonos Beam work with HDMI EArc?Are there any TV brands that have issues that I should avoid.Thank You

I have 2 roams and factory reset both but when I reconnected one the other stopped flashing green and will no longer connect or turn on but will charge what can I do ?

I have upgraded from an Asus WiFi router to an Asus ZenWifi Mesh system.It’s running in Tri-Band SmartConnect mode with a wired backhaul.The “airtime fairness” system is disabled. (It was by default)Have tried going through the reconnection steps in the Sonos app on an Android and an iOS device.Connecting the phone to the 2.4Ghz band didn’t seem to make any difference.The app goes through the steps involving pressing the top two buttons and the pressing the top and bottom buttons until each speaker chimes (more of a chirp) and the light flashes orange.The first few times the Play 1 and Play 3 process has completed fine but when I next reopen the Sonos app it’s once again showing greyed out options.Rebooting the Asus hasn’t helped.Only turning on the primary router hasn’t helped. I can see that both Sonos speakers are connected in the Asus router network map. I have tied wired ethernet connection with the Play 1 and that works but once removed the Sonos app again reports it’s unable to

Hi, I am on my iPhone trying to log out of the account linked to my Sonos system to log into another account in the same phone but it will not forget the old account and/or let me sign into a new one. The email address is pre saved when I go to the log on screen and can’t be deleted. I have followed all the steps of logging out, changing system ownership and changed my new account password 3 times so I am 100 percent sure the details are correct. Can anyone help please??! thanks!! 

hi I want to add a sub gen3 to my existing system (playbar+2 Sonos one gen2) can the subge3 work with my system to become surround system 5.1?

Hi,I have a Sonos Amp connected to a Preamp.  The Preamp has a turntable and a CD player.I link the Sonos Amp to different speakers around my house (a paired set of Play 5s + Sub, and two Beams)I have been unable to play music from these sources because the Line-In is not working.  In the app I get a message saying “Line-In has been disabled on this Sonos system”. However, I have not disabled anything.  My set up was working flawlessly yesterday and I haven’t faced this problem before.I rebooted my router and the Amp, jointly and separately, in different orders. I’ve also checked the Line-In connections.  Nothing appears to work.I requested a diagnostic report. The confirmation number is 2146337480.Thank you very much.

Hi, My Sonos system comprises round 10 Play:1, several Play:3. All works brilliantly and I love it. Moved over to Sonos Radio and very pleased … apart from one thing.Every 10-14 days alarms stop working first thing - I get the infernal chime instead of Radio 4 at 630am! When I check the app it says radio needs reauthorised. When I click to authorise it all works fine again and stays that way for another period of time before the whole saga starts again. This has now happened maybe 5 or 6 times.Is there any way to make the authorisation permanent? I don’t have this authorise problem with Apple Music or Spotify. It is rather annoying as always appears on a 630am alarm then I need to fiddle around to get Radio 4 for wakeup!If anyone can offer any assistance I would be very grateful. Thanks in advance!Kind regardsAndrew

Hi,I recently upgraded my broadband and router and since then I have lost the system on the app. If I log into the app it tells me that it is “Unable to connect to Sonos Let’s fix it”. If I select then takes me through some steps and I select one of my products, press the buttons and connect. The App then says “Sonos” Wants to Join Wi-Fi Network “SONOS”?” so I click Join and after a short while I get the message “Unable to join the network "SONOS"”. I’m the told my mobile device couldn’t connect to my Playbar and to move closer and make sure it’s powered onI’ve checked all the App permissions and they are OK. The devices work on my TV (Playbar, Sub and two Play:1’s), in the Kitchen via the Alexa App (Play) and bedroom (Play). I’ve deleted the App and reloaded it with no joy. I don’t have a Wi-Fi Network called “SONOS” and don’t recall ever seeing one.Help!! I’m rapidly getting Tourettes   

I have a Beam with two Sonos One surrounds, and it's my understanding that the mics on the Sonos Ones are by default OFF, and that the Beam is the only one with mic input for Alexa. Is there a way to turn on the mics on the Ones? I ask because I'm usually closer to the Ones than the Beam when using Alexa, and Alexa on the Beam usually has trouble hearing me (I usually have to yell). Thanks!

Got my Roam a few weeks ago, connected to my system and played a few songs to test it out.  Came back to it and it’s now missing from the app. The light is blinking orange when not charging and solid orange when charging.  one of the help articles instructed me to do a factory reset which starts by unplugging and press/hold the rear button until I hear a chime. But I never hear a chime and it never turns off.  I can’t get the rear button to do anything and thus can’t reconnect it.  ideas? -    

Anyone else getting a message on the Sonos App Apple Music is experiencing a full outage? Anyone know what this means?

So I love our Sonos-system but i have kids that sometimes have trouble starting up music in their rooms and if not being at home we can’t really help at the moment. Been checking out different apps but not really found a good one and when asking the Sonos support the only way to do it is to remote control a unit on the network. That is possible but would really have been a lot nicer to just be able to do it through a app or something.So guess I would like suggestions but would also like to lift the subject for a update in the Sonos app which is what i would like the most. 

Hi AllI was hoping someone can help. I’m a complete novice to this. I am considering buying a Sonos arc and have a Samsung TV with an (HDMI in 4 (ARC) port on the back of it. Am I right in saying that if I buy the Sonos arc and plug it in to this port I will be able to gain Dolby Atmos sound ?thanks to anyone who can help !

Can the ROAM be connected to an Echo Dot via Bluetooth as to allow my to use the ROAM as an external speaker for the Dot?  If not, can I can change the Voice Assistant wake work on the Roam; I have a daughter named Alexa.  Thank you and be well….

When I try to connect my YouTube Music Premium account to Sonos it gets as far as YouTube Music saying it’s approved and to continue setup in the Sonos app. But when I switch back over to the Sonos app it says there was an error but does not provide an error code.

I cancelled the service 2 months ago and they keep charging me.

Hi, Today was using my Xbox with the ARC at normal volume and there was a loud pop and a loss of all audio from the ARC. Sound was restored by a power cycle but I think the audio isn’t quite right. The bass seems underwhelming now and the ARC seems quieter as though not all speakers are firing.I see from the forum I am not the only one with this issue. Diagnostics submitted, 496314429. Not going to lie I am pretty disappointed with the ARC I have loads of Sonos kit and have had no issues prior to this.I would also like to raise the problem with intermittent audio loss from a Sony XH90 which I know is a known issue. My workaround was to use the Xbox with audio passthru which got around that glitch. If there is now an issue with using the ARC with an Xbox I am afraid I will have to press for a return.I have already contacted Techradar asking them to revisit their review of the ARC in light of the audio loss from TVs when they are the audio source. Kind Regards, Simon

My windows 10 S2 app, keeps asking to update. I updated is it already 6 times.I reset the app and I downloaded the app from Sonos and reinstalled it.Problem persist. Please advice

I would like to buy a Roam but this only works with Sonos 2 and I have a Bridge and Play 5 that only work with Sonos 1 (I also have 2 x Play 3 and 1 x Play 1 which should work with Sonos 2).Currently I have the Sonos 1 app running on my Win 10 PC and Android phone.Router is BT Smart Hub (1).My plan is to move the Play 5 to my workshop and leave it and the Bridge working with Sonos 1.Then install Sonos 2 app on Win 10 PC and Android phone, then add the existing 2 x Play 3 and 1 x Play 1 plus a new Play 1 (to replace the Play 5) and new Roam to Sonos 2.This means I will have a hybrid setup with both Sonos 1 (via Bridge) and Sonos 2 running on the same networkMy questions are;Is this setup feasible, will Sonos 1 (via Bridge) and 2 run on the same network?Can I link the new Sonos 2 to the same music folders on my Win 10 PC as currently linked to the existing Sonos 1I understand that the two systems will be completely separate so how can I duplicate my Favourites and Playlists from the exis

Hi Gang!I see this was a topic a year ago, but the recommendations for chargers are no longer available with Amazon.My Sonos Move charge with the my USB-C chargers I have available, which are the MacBook Air charger and iPad Pro charger.  I’ve read that it needs to be at least 45W, etc., so looking for actual brands you use that work, as I can only find extensive lists of adapters that DON’T work:).Please help!Thanks, 

Hi Guys, I'm updating a friends Sonos products and just wanted to clarify that his ceilings speakers will connect to the amp via the banana clips and bee used via arc so sound the tv etc. If I then decide I want to listen to the Play 1 in another room I can then group the amp with them so it will play the same through said ceiling speakers? And then ungroup to use again normally with the tv?