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Dear Community I own a 5.1 Sonos System including the new Sonos Arc. I got my Arc some months ago, and firstly it worked absolutely flawless. But lately I'm having some troubles with my System. My Sonos App keeps telling me that it’s unable to connect to my setup. Now if I disconnect the Sub and the two Surrounds and set up a new System with just the Arc and the Sub it works completely fine. But if i add the two surrounds to the setup again it works for some hours but then the same problem pops up again. I tried restarting every Products, restarted the router and set the arc back to factory settings, but nothing helps.Maybe someone has had the same issue, everything helps :D

Hi,I am trying to figure out how I can use sonos (and also which sonos devices) using it both as audio output for my beamer and to listen to music from a DVD/CD player and stream from a smartphone.I will basically have a TV and a Beamer as outputs:TV : Video & Audio output (HDMI) - using the TV speaker as audio output Beamer: Video output (HDMI) - the Audio which goes to the beamer should always go to the Sonos SetupI want to do the following setup using an HMDI Matrix 4x2:Inputs: Apple TV DVD/CD Player TV Box Computer or Gaming setupOutputs:TV (Video & Audio) Beamer (Video) - Audio to Sonos Setup (coaxial or optical)The idea was to get the sounds from a pair of Sonos One (or One SL?). But maybe I also require more equipment. Anyone could help?Setup IdeaI am not sure how I can make all this equipment work together and don’t really know what to use form Sonos. I would also like to avoid latency in the audio while watching a movie.I also have ductwork (empty tubes) going from my

It’s extremely annoying, not using S2 because it isn’t compatible and now it seems they’re trying to force me to buy a new product ? Maybe someone can inform me otherwise  

Re this message from WD-Western Digital has an important announcement for registered My Book Live or My Book Live Duo customers.Immediately disconnect your My Book Live device from the Internet to protect your data from ongoing attacks. You can disconnect the device and continue to access your data locally by following these instructions on our Knowledge Base.Some My Book Live devices connected to the Internet are being compromised by attackers and in some cases, the attackers have triggered a factory reset that appears to erase all data on the device.This happened to me, erased my music collection. So wondering:is it ok to directly connect wd mybooklive to sonos bridge (yes i know old device etc.). Tried this and sonos seems to find it. But any security implications re sonos and my PC etc? can I use USB with BT router instead and again is this secure?Thank you anyone?

Hello.  We are buying a new house that has 3 sets of speakers each connected to Sonos amps.  Each set of speakers is in a different area of the house.  We would like to buy a Sonos arc and connect it to the TV in the living room.  Is it possible to wirelessly connect the sound coming from the TV into the Sonos arc to the amps so the TV sound is broadcast to the speakers in the other rooms of the house.  I think the answer is yes, but wanted to make sure before we make the decision to order the Arc.   Thank you!

As the topic title suggests, can I authorise multiple SSID for the Move and Roam? I live on a large property that has one network, but with my main router in a large shed with one SSID, an access point in the detached house with another SSID and two direction access points outside, each with their own SSIDs. Often when I am working in the grounds, I use the Move and Roam and the coverage changes depending on where I am. At the moment the house SSID is registered in the Sonos app, but it would be good if the Move and Roam could switch to other SSIDs as strength dictates. Please don’t suggest that I make all the SSIDs the same, as this does not help me to manually shift connections when devices (often) don’t let go of a weaker signal in favour of a better one.

I have Sonos in several rooms but have only used it to watch TV or listen to Apple Music. I recently added two Moves for my backyard and love them. I now want to add a projector and 120” screen and would really like to play the audio through the Move speakers. Is there a way to get audio from the projector to the Moves, either through the app or Bluetooth? The source for the projector will likely be a Tivo Mini, Xbox, or Roku connected by HDMI. The only thing I could come up with was to connect my Arc in the family room to the projector to get audio on Sonos and then group the Moves with the Arc. I could then turn the volume all the way down on Arc and up on the Moves. That feels way too convoluted and I’m hoping someone here can steer me to something simpler.

If I experience a power cut my sub and surrounds do not reconnect to WiFi,  I have to plug into router and re do the set up process. This has now happened twice and is a complete pain, all my other Sonos products reconnect fine.

The Sonos S2 app loses access to my wireless speakers. Rebooting the router works, however, using the app the next day all access to the speakers is lost and I have to reboot the router again. The only things that have changed recently is that I have moved to Sonos S2 app and have upgraded to iOS14.4 (and yesterday to iOS14.5). The version of the S2 app is 13.0.5, build 62.1.88070. The problem only started happeningwithin the last week, which is when 13.0.5 was installed.

Is anyone else getting the error message when trying to set up their Sonos One?“Something came up. The application has cancelled the request to choose a device.”I recently moved house and tried to connect my Sonos and this keeps popping up.Old house had no problems and i’ve never seen this message before.I am on a new Wifi system.What i’ve done so far:Factory reset the Sonos. The app recognises the Sonos One Begins to try and find Wifi and shows a Wifi i’ve never seen before (See image below)and if I click it, the error message pops up.I have tried on both the Sonos S1 app and the Sonos S2 app.I think it may be an issue with my phone? As I have a OnePlus. Typing the error message into Google comes up with a few OnePlus issues.Any idea on how to fix this? 

I am planning to return my Sonos Beam as it does not meet my needs.  I look forward to finding the right Sonos product in the future.I cannot factory reset my beam.  If I follow instructions by unplugging the Beam power and then holding in the infinity button, the white light pulses slowly about 12 times, quickly flashes white and then starts flashing white again until it is solid white.  I never see an orange/white flash.  I’ve done this about 15 times with no success.  I’ve tried unplugging it for up to 1 or 10 minutes, pressing infinity and then plugging it in all while still holding in the button - all ways are not successful.  I am following instructions perfectly.

Hi all. Current set up = Beam,Sub and pair 1’s in living room.   I'm getting a Connect amp with a pair of passive outdoor speakers for alfresco area. Can I group the alfresco speakers to the living room, so I can listen to football when out there. I’m hoping I don’t have run cables from the amp to the tv.  Cheers

Hi all,after extensive reading in the board I learned a lot but still couldn’t solve my problem. After more than a month trying I failed very frustrating.  my set up: Fibre, apple time capsule (optional), Beam, One, 2x play:1, Apple TV i moved to a new home and only the built-in 5Ghz wifi of the router yields the right internet speed. So I am ok to cut out my ATC. i connected the One to the 5Ghz nut the beam does not want to move over. Even when plugging in via Ethernet, which I only can run temporary as the router sits in a storage room.  my questions:Is it possible to use the Beam as hub for the 2x play:1 which are intended to sit in a different room though? How to set up Beam correctly? would a Sonos Boost solve my 5Ghz problem? thank you in advance,Hannes

I am trying to use my sonos one and my sonos move with lg cinebeam projector..the sonos move works great but i cant get thesonos one to join.  Is there a way to make this work

I’m like this close to returning all four speakers. I have had these speakers connected for 24 hours and nothing will play from iHeart Radio, Amazon Music, and Plex*. I had one song play from Plex. Now I’m stuck in a never-ending authorization loop for Plex.  I have discovered that turning my home mains electric off is much more efficient, but I have to ask why can’t the software restart stuck processes? Very disappointing, Sonos.

I am planning to connect 3 pairs of speakers to a single Sonos Amp (2 pairs of in-ceiling speakers and 1 pair of outdoor speakers).  Is it possible to listen to music on a single pair of speakers without having the other two pairs playing music?  Thanks in advance.

Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?

Hi, I have Google assistant controlling a play 5 speaker, when I play music the volume from the Sonos is almost inaudible but the Google speakers are quite loud. How do you balance the volume levels and have them not fall out of sync when changing the volume in the future?

I have linked my Amazon Prime Account to Sonos successfully.  Yet anytime I go to try and play anything from Amazon Music, I just get a message telling me to subscribe to Unlimited.  It directs me to amazon.com/music_on_sonos where I am being asked to subscribe.  Am I missing something if all I want is to access the free music I can get through my Prime subscription?

Hi thereI am new to this forum and have a question regarding the Sonos Port and set up.  My set up idea is this…..  To connect a turntable in to the Sonos Port, I understand I would use the ‘Analog Audio In’ RCA jacks. Then is it possible to stream the audio from the turntable to my Sonos Beam via wifi? If i can stream the audio to my Sonos Beam would my turntable need to have a preamp as well? Or would I not require a preamp in this situation? Any advice/help would be greatly appreciated. The Sonos Port isn’t cheap and I don’t want to spend that kind of money on something that wont work in the way im hoping   

Is there a way to access the Sonos Roam via the S2 app to adjust the equalizer (EQ) or view battery level when on Bluetooth?I mainly use this speaker via AirPlay (Wi-Fi) as my shower speaker and use the EQ to reduce bass and increase treble. I have taken it on several mountain biking trips and forgot to reset the EQ. Once I realize the error in my ways at the trailhead, I attempt to open the S2 app on my iPhone XS (Bluetooth 5.0) I do not see the Roam in order to adjust/reset EQ or view battery level.Thanks in advance!

I’m a software developer creating a service for SONOS. I used to be able to use the form at http://:1400/customsd.htm to add my test service to the device, but it no longer works (although the form tells me “Success!” when I submit it). Is there still a way to do this? I’ve factory-reset the SONOS several times and uninstalled and reinstalled the app.

What apps can I use that will play a full album/CD from one artist? I do have my Apple library but not sure if there is an app for me to access that content.

I upgraded my system to S2 App and Amp to the latest version  The Sub is connected to Amp and remains connected but I get NO sound at all from the AMP and then the Sub Drops out (?)  NO idea why Worked fine before I upgraded to the S2 App   

Need to calculate the global shipping cost and check if it hit the size limitation. Please provide the box size and total weight. Thanks