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Just bought a Roam but looking for a suitable battery power bank to charge the Roam when there is no electricity on the campsite. I would be grateful for any suggestions as I am finding this a minefield. We have both Apple and Android phones, tablets so looking for a good power bank that does not mind either. Many thanks

How do I get search to start with the services I care about? I have a bunch of services integrated into my Sonos. The one that does the simplest thing I usually want--play the song--always comes last. It’s Tidal, and I’m assuming Sonos defaults to alphabetical order by service name or something. With the exception of “Sonos Radio”. By doing that, the first result returned is usually for Pandora or LiveXLive or something that won’t play the thing being searched for. It effectively means nobody but me can ever play a song and my fancy Sonos system gets unused as whoever is searching chooses to just play on the crappy phone speakers rather than bothering to figure out software. What I’d like is to have it search Tidal first. I don’t want to remove the other services because I like them and use them sometimes.What do I need to do?

Help. I’m in an everlasting un-upgradable loop... I am a Sonos user since 2006. So I have some old gear and some new gear. I want to remove the gear that I am being told to remove  - Play5 (Gen1) - in order to be able to upgrade my S1 app as I need to reauthorize my Apple Music account which I can’t do without upgrading. When i go to remove the Play5 I am told I need to upgrade first. I cant upgrade because unless I remove the incompatible Play5 Ive been told i need to remove. I cant unplug the Play5 because when i do and try and upgrade, the system says you cant upgrade because all of your gear isn’t available. I have tried rebooting the Play5 etc. no advice works none of the error message advice works. In fact at this point in time nothing works. I have a Play3, Play 5 (Gen 1), Play 1, ZP100, ZP80, Bridge and DockOnly the Play3, Play5, Play1, ZP100, are currently in use and they all worked on S1 controller up until now.

Not to be a broken record as I see other similar posts concerning the inability of people to set up their ROAM - but Ive seen some replies suggesting that the initial setup must be done on wifi. But I do not have wifi at present and want to just use it in bluetooth - but like others, I cant ever get it in bluetooth mode, and when I use the app (yes, its S2) it doesnt give any ability to connect/set up without connecting to wifi network - which I dont have.Soooo...not trying to pile on, but how is this so difficult and why would Sonos require setup on wifi (if that is indeed the case)?

I have an old play 5 1st gen which I have now put on a separate s1 systems - tick - job done. dead easy to set up.1 have a beam and two 1 sl’s in my bar which are now on the S2 systems - tick job done - dead easy to set up. I have been given a Roam for my birthday - hurrah!?? No… not hurrah. can i connect the roam? no!!! i need to change my sky router settings - I have sky-q as well. I - like most - are not proficient in the way of IT and the mere thought of twiddling with the internet settings leaves me cold... And quiet frankly - for an off the shelf consumer product you should not need to delve into the wizardry and witchcraft of the IT specialist.  I did however delves into the dark arts - If i try and separate the 2.45ghz and the 5 ghz sync as requested then the rest of the tinterweb is up and down like a yo-yo. the rest of the ‘try this’ pointers I could not even fathom so left them as they were. I put it back the way it was and closed the coffin lid - never going there again. So

ın near future by updating do we have chance using my sonos moves as surround speakers?Or with sonos subs?ıf not  Thats too bad for an innovative company like yours ..please do something about it.. best regards

Out of the blue, the S2 app stopped working on my iPhone. When I access it, their is a beige screen the says “Sonos” for about 10-15 seconds and then it closes. I can’t access any other info or play music. Thanks

I’ve been using my Roam for may weeks now but every so often I find it offline, and then I can’t access it at all. If I leave it for several / many hours it might suddenly appear online.The problem seems to happen most after I put it to sleep, or power it off or leave it off the charger long enough for it to put itself to sleep. Then next time I want to use it, push the power button, LEDs come on … but it stays offline !If I leave it on the charger and as a member of a group (i.e. it never let it go to sleep) it will work for many days without hassle, but occasionally I still find it offline (but much less often).It’s very odd that the only solution to get it back online (after powering on and LEDs on) is to leave it for several / many hours … and then it will suddenly, unpredictably appear online.I would appreciate some pointers, it’s starting to annoy me !TIA

I have been following all the steps to add a voice assistance (alexa) to my system but when I am supposed to be redirected to the alexa app, I’m redirected to safari, I then put my correct credentials from Amazon and then get redirected back to the Sonos app without linking my alexa account to Sonos.I previously had alexa working in all my speakers perfectly, I recently purchased a Sonos roam, when I tried to set up alexa it didn’t work, so I followed a troubleshooting process where I removed alexa from all my speakers and I signed out of all my Amazon apps… it didn’t work when I tried to set up alexa again to all my devises and now I don’t  have voice assistant in any of my speakers.  Please help! I have tried all my different devises where I have the Sonos app to set up alexa. 

This issue is frustrating me to no end. It’s happened intermittently over the last couple of years, but a router reset and jumping through the hoops on the app usually sticks for a couple of weeks. Lately though, after getting it reconnected it’ll be unable to connect again the same day or next day at best. It is a complete pain to have to reset the router at all, let alone daily. Especially since we have 2 adults working from home and have had intermittent school from home with our 3 girls…. seemingly never a time when something important isn’t happening that requires the wifi. The Playbar is the only sonos product I have and it is the main wireless speaker used for music and radio in our main living area. At the moment it’s completely useless as a 10-15 min process to put on music over a busy morning’s breakfast and school/work prep is just not feasible. Is there a way to fix this for real or is this just relegated to a tv only playbar now? 

I am having trouble connecting via Bluetooth to my phoneWhen pressing and holding the power button the Roam switches itself off before the blue flashing light appearsHas anyone got any tips on how to do this I have followed the online instructions

Hi All,I just picked up a Sony 950h tv and a Sonos Arc and I absolutely love it! However, when I’m trying to airplay from Mac to my tv, video is fine but there is no audio to the Arc. And when I try to output the audio to the Arc, I lose the video on my TV.. Any ideas why or how to resolve this?

I’ve been listening to Spotify since purchasing my Beam and OneSLs several months ago. Last week, Spotify started complaining that my wifi was unstable. All other services play fine. I’ve forwarded a diagnostic (200988785), and verified nothing is blocking between wifi hub and Sonos.

Hi all -  I currently have a Sonos amp which is powering two sonance outdoor speakers.  Also have an outdoor TV and two other speakers in a location which is to far to connect to my current sonos amp.  I am curious if I am able to install a Sonos amp near the tv location allowing the tv to then play out of the two sonance speakers which are wired to the other amp.  Essentially having the TV play out of both sonos amp locations. Thanks 

I have a den (that has a Port hooked to an 8 channel Russound amp) next to an outdoor deck. When I sit 30’ from this den on the deck I can connect my phone to an upstairs wifi router / network with decent but occasional spotty connection. The router is 50’ from where I sit on the deck. If I put a Boost next to the Port in the den (30’ from where I sit outside) will this improve my connection with my Sonos App on my phone ? Or does the Port itself send a great signal and adding a Boost next to it would serve no additional benefit ? Thanks !!!

In order to get around the need to set up SMB1 on my media server (I’d prefer not to rely on this because of the probability that my server will stop supporting it) I’m trying to set up a DLNA server instead, which should (I think) broadcast the availability of the media via UPnP.The problem I have is that I have configured the DLNA server (Rygel, running under linux) but I don’t know where the services are supposed to appear within the Sonos (Android-based) app! I have, under System, Media Servers, ticked both Show Media Servers and Show UPnP Servers, but where are they supposed to appear? Having never used that part of the app before, I don’t know what to look for.

I cannot configure and add the Sonos Move to my system, I do the configuration, it does not appear in the app I do the procedure as requested by the app when you do not see the device but nothing has disappeared into thin air and obviously not even in Bluetooth it works, I have  tried to reset it several times, to create a new system only with the move, to change the Wi-Fi name and pass, nothing I can not get it to work!  As soon as I bought it it worked then I had to reset the system and now I have been testing all but nothing to do for 3 months!  solutions?  defective product assistance?  or what ?

Can’t play any radio station at all all of a sudden, I get :“Unable to play “Sonos radio” access denied  or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.Have logged out and back in and tired from multiple devices, same. 

Previously we had our sonos ones (stereo pair) connected as surrounds to our beam. Just noticed the surrounds no longer connect.  I’ve done the factory reset and a) added them to the same room and b) put them under a separate room and grouped to room with the beam.  When I try to “add surrounds” it takes a few moments and then gives an error.  Has a change gone through to make them not speak together?  thank you for your help!

Just updated the controller for Mac and evertime I try and use the search bar it just crashes. It didn't have this problem yesterday. Also my Ones seemed to have automatically unpaired themselves twice today as well but I was able to repair them back to stereo. Have both these issues been happening for anyone else?

Hello,I have a Beam and two One’s coming to use in a surround sound setup. I was hoping to use Google Assistant on one of the One’s, as it is much better at answering general questions in my experience. Can anyone tell me if this is possible? Thanks!Mike

So out on my deck and have a pair of outdoor speakers hooked up to Amp. Had a Connect Amp before but upgraded to S2. I had read or was told to set all Sonos speakers to max volume of 80%, which I had done for Amp as well. However even Sonos Radio HD it is really soft and have to turn it halfway just to hear anything.  This amp is supposed to be more powerful but feels less so. My question that is somewhat related is the 80% necessary with an Amp or not? Also, let’s use our theoretical “10” scale. Does that mean that my 10 starts out as an 8 and so if I have to turn it half way it’s a 4 or does it work differently?  Feel bad moving the slider so far as I am used to more traditional speaker/radio combos. 

A software update has meant my play:1 is not connected to my WiFi and needs some love to get going again.Sonos app is trying to achieve this via Bluetooth which is not available on a play:1.this is not just an annoying pop up like the other posts, my product does not work at all while the play:1 remains unconnected to WiFi and neither my or my partners phone can help. 

If I connect my Sonos to YouTube Music, I'm able to access all my playlists etc on YTM no problem. And play my songs sound wise. HOWEVER, why can't I play my videos anymore? Is it something I'm doing wrong, or it that Sonos & YTM just aren't on the same exact terms with one another? I DON'T have a smart TV, so I either view my music videos by my Google Pixel 3a, my ASUS Vivo Flipbook or by casting to my aged TV. It makes no sense that I can use any regular bluetooth speaker with these devices and play & view my YouTube music videos. Yet, I'm completely unable to do so with my Sonos, and that totally irritates me. HELP this extremely computer-uneducated music & dance lover! 

I wondered if people have experience with a similar set up. I plan to have 2 turntables and a mixer for DJing. From the mixer to the Sonos amp with phono leads which powers 2 ceiling speakers.  The question is before I set this all up is if I am not pushing the sound to a multiroom set up and just going via the amp to the speakers will there be a delay? Obviously the sound through the headphones and the speakers would need to match. Lot of money to spend as a test!