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Hi. I have some slight audio dropouts in my Sonos One SLs that i use as rears in a Setup of Arc+Sub+LS+RS.As my main listening position is usually close to the RS rear, this is obv. somewhat annoying when watching movies.My diagnostic number: 121101499Setup: Arc is wired into a FRITZ!Box 7590 (latest firmware). Rest is on SonosNet.I checked with the FRITZBox which channel has the least amount of devices and the strongest other accesspoints seem to be on channels 6 and 11.In the app, i set SonosNet to Channel 1 and my router to Channel 11. However, no matter what SonosNet channel i pick, i still have a lot of dropped packets in the /support/review site.  I’m left with two ideas:don’t use SonosNet hardwire the rearsBoth of which i would rather no do if the problem can be solved by a different way. What’s the suggested approach to fix this? Could this also be a hardware defect by the Arc or something?Is there any way to find more information about why a lot of packets get dropped?Thanks

Hi, all, When connecting the Roam to a laptop or android phone via Bluetooth, the music makes small pauses every few seconds. I've also tried playing YouTube music on the phone and playing it via Bluetooth to the Roam and than connecting it to the Beam via WiFi, and the music still makes this small pauses. I've tried forgeting the divice on the laptop, reseting the Roam and the problem still continues. Does anyone know how to fix this problem? 

If I connect my Roam to my mobile by bluetooth, should it be possible to group other speakers with the Roam and hear audio fed from my mobile through the Roam playing to the whole group (including the Roam)?

Two days ago, my Spotify playlists started skipping forward to the next song within ten seconds of playing the first song. Prior to that I have never experienced this problem and nothing has changed in my home network setup. If I go back to the first song after it skips forward, it will play through. Anyone else experiencing similar issues?

Hi Sonos.   S2 has been a let down so far for me. Please tell me you are going to add DD+ functionality to the beam?

bonjour, je viens d'acheter un sonos sub d'occasion, et impossible de le réinitialiser, il reste bloqué sur les leds vert et blanc clignotant, telqu'un aurait-il une solution ? cordialement Mod Edit: Added English translation:hello, I just bought a used sub sound system, and cannot reset it, it gets stuck on the green and white leds blinking, such a solution? cordially

just bought a house and it has 4 old connect:amp wondering if its eligible for upgrades - actually i have a bunch of older sonos as ive upgraded thru the years but did not know there was an upgrade - thanks guys

I have a Roku TV sending its audio output from the HDMI Arc port to a Sonos Beam. Behind the couch, I have two Sonos One’s as surrounds, and a Sonos Sub. We mainly watch streaming services. Surround sound on supported shows works and sounds great. But often times we come across shows where there is only audio coming from the Beam, nothing coming out of the One’s. In those cases, is there any way to force whatever’s coming out of the Beam to also come out of the One’s?  I’ve looked in 3 different places (RokuTV audio settings, Sonos app, and audio settings of the streaming service), and I can’t figure out how to accomplish this.

Hello,I connected an arc sound system with an apple TV4K and an hd fury arcana beacause my TV doesn’t have e-arc only arc..With the Netflix application, I choose a film that offers sound in ATMOSBut on the SONOS s2 application it does not mark me “ATMOS” but "PCM Multicannal 5.1”… ?     I have:Sonos ARC2 Sonos One1 Sub Thanks for your help

I woke this missing to see that Google home removed most my devices... Only my Sonos move remained. I checked the Sonos app and the devices had vanished from there too. I have returned from work and with a restart of my router the reappeared within the Sonos app, but without Google Voice connected. I have tried to get the Google Voice assistant back on, but as soon as the app takes me to the Google assistant app, it either says it can't find devices or I get an error. Can anyone suggest what I can do? Some of my devices are showing twice in the Google home app, others are not there at all. Diagnostics is 623539210

I have a playbase with 2 x play one (gen1) setup but i want to change the play one (gen1) speakers to play one (gen2) speakers. I want to know if the playbase and play one (gen2) are compatible with each other before i buy the speakers i also want to know if i can then set up the old play one (gen1) speakers to use in another room without connecting to a playbase

I have 4 play 1 speakers. All do a sudden the app is not working. I’ve done everything I structure to fix it, Including connecting to the router. 

My Sonia beam is connected to a Sony TV via HDMI ARC. If I mute the TV for an extended period of time, Beam seems to disconnect from the TV - it doesn’t respond to volume commands through the TV. I can recover by using the Sonos App, telling Beam to play TV, but it’s a hassle. How can I keep abeam connected to my TV during long periods of silence ?

Cannot set up a new account using Samsun phone. App replies “email already in use “. Created a new email account but the same reply from the app. Obviously something wrong with the app. Any suggestions on what to do?

Good morning.  Since the new ATV4K is only shipping next week, I’m  hoping someone will be able to answer this definitively before purchase.Many early adopters of the Arc and owners of recent Sony smart TVs know of the problems re sound that were finally solved after a year by Sony. Very frustrating.  I’ve been reading of problems re Atmos, eArc, etc on older ATVs but nothing seems definitive. Lots of ideas sloshing around.  Im looking for a seemless experience :) after the Sony nonsense.  Basically, plug and play and get the same sound I’m getting now with the smart TV and Arc.  Thank you. 

Hi, My new ARC when i plug it into the power and wired network, the S2 app says it needs a update. The update does not happen because its in WiFi mode and it storms the network. All other SONOS devices on  network are wired.Is there anyway to set it up as wired before it tries to update ?  

Hi there,I have a mid-2014 macbook pro + macOS 11.0.1 and I’m able to connect to my sonos roam via bluetooth but for some reason it won’t play anything, or more like I can’t select it as the sound output. It’s not greyed out but nothing happens when I click it. I tried using the roam with a mid-2015 macbook + same OS and it worked fine, same with my iphone and projector. My mid-2014 macbook works fine with other bluetooth devices (airpods, urbanears headphone, wonderboom speaker, JBL headphone) so I’m not sure what the issue is. I’ve tried restarting my laptop and resetting the bluetooth module, but nothing worked. It looks like it might be a mac issue more than an issue with the roam, but they both work fine with other devices so I’m super confused. Any help is highly appreciated! Thanks!

I have a static noise or buzzing from playbar when i connect it to power. The noise is always there. Sounds like i high buzz. Can not use as sound is terrible. Even when playing buzz . Sounds like it comming from power source. 

I haven't been heard back on my play 5 replacement in Singapore for 15days now.. my case number is 0XXXXXXX. Lines are busy and when I do get someone from customer service they are unable to give me an answer. What help can I get ? [Moderator edit: removed case numbe]

Hi everyone,I have a samsung 65Q95T and i bought a Sonos beam. The device is simply connected in hmdi to the eARC port of the tv. I have a question about the sound configuration. In the tv should I leave the output format to Auto or change to PCM or Transfert. In auto am I getting the dolby digital ?I am planning to add 2 small speaker for the suround (probably the play one or the one). Do I need to change something in the setting of the Tv ?  Thanks in advance 

Does anyone have experience of using the Move as just a speaker for skype or teams calls. I'm using my laptop, but the speakers are terrible and want better sound. I've seen several posts complaining about not being able to use the microphone but that's not an issue if its only used as a speaker. Is it possible? Is there hideous lag? Am I barking up the wrong tree? Not going to buy a cheap Bluetooth speaker if the Move does the job as it would be a great addition to my sonos setup, but equally not going to buy a Move if it won't work for call audio and I still need to buy another speaker. Thoughts from anyone who has tried it would be appreciated. 

I've started a summer job and the worksite system recently upgraded from S1 controller to the S2. I opened the S1 app, was directed to S2 app (gold icon) and now I'm getting message that the system needs to be updated. Someone else set up the system, there's a different email address listed and ots asking for THAT account info to...idk update the already updated system? How do I login to be able to continue to play music like I could last week using the S1 controller? 

I’ve tried all the trouble shooting options, and nothing has worked so far. The issue only occurs while watching from LG TV - the Beam and Sub work fine, while the audio from the Move cuts in and out. If streaming music, there is no issue. Diagnostic #:  188428524

Hi,I’ve recently upgraded my TV from a Samsung UE65KS9000 to a Samsung QE65QN95A.  While my old TV allowed me to discreetly turn up the audio using my Sky Q controller - it never showed the awful OSD for the volume Samsung have, the new one does it regardless.Does anyone know of a way to turn the volume of the arc up without activating the OSD?  Even if I use the Sonos App the OSD displays.  I wish Samsung gave you the option to disable this!  Any suggestions\help would be appreciated.All the best,Paul.  

So I’ve done searching through here and find some similar but slightly different questions, so here goes… in house 1 I have an S1 system with a bunch of play 5’s, connects, one, play bar.  now in house 2 I want to set up an S2 system with several new Sonos amps.  also I use the same WiFi ssid and password for the networks in both houses so how do I set up the new S2 system and are there any complications with the existing S1 system? TIA