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roam lost internet connection

  • August 2, 2021
  • 4 replies
  • 126 views

Played fine, then just lost network connection. Can get it to do anything. Won’t turn off, can’t do a factory reset. Nothing. 

Best answer by bockersjv

Contact the Support Centre in your country.  There have been a few cases of early units going dead and being replaced.

 

Assume the battery is charged?

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4 replies

bockersjv
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  • Local Superstar
  • August 2, 2021

Have you tried holding the power switch down for 10 seconds?


  • Author
  • Contributor I
  • August 2, 2021

Yep. Nothing happens. 


bockersjv
Forum|alt.badge.img+21
  • Local Superstar
  • Answer
  • August 3, 2021

Contact the Support Centre in your country.  There have been a few cases of early units going dead and being replaced.

 

Assume the battery is charged?


  • Lyricist II
  • August 3, 2021

I have a replacement coming for mine, from some posts on Reddit, seems a fair number of Roams are just dying.  Mine went offline, orange charge light never turns off with any USB C charger and won't charge from the official wireless charger.  I can't restart, reset or power it on.