roam lost internet connection

  • 3 August 2021
  • 4 replies

Played fine, then just lost network connection. Can get it to do anything. Won’t turn off, can’t do a factory reset. Nothing. 


Best answer by bockersjv 3 August 2021, 02:01

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4 replies

Userlevel 7
Badge +21

Have you tried holding the power switch down for 10 seconds?

Yep. Nothing happens. 

Userlevel 7
Badge +21

Contact the Support Centre in your country.  There have been a few cases of early units going dead and being replaced.


Assume the battery is charged?

I have a replacement coming for mine, from some posts on Reddit, seems a fair number of Roams are just dying.  Mine went offline, orange charge light never turns off with any USB C charger and won't charge from the official wireless charger.  I can't restart, reset or power it on.