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Hello everybody,I have a SONOS home theater system consisting of a SONOS BEAM soundbar and two SONOS ONE speakers and everything works perfectly.I have now purchased a SONOS FIVE and would like to add it to the same room as my home theater system.The problem is that when I reproduce the same sound source in the home cinema (BEAM + 2 ONE) and the FIVE produces an echo or latency between the home cinema and the FIVE very unpleasant, is it possible to correct this?Thanks.

Hi I am running 2 Zp90s along with 2 CR100s and a Play 5 Gen1. Having recently moved the ZP90s, one of them stopped playing out through the RCA plugs and no longer shows up if I connect a line in.Probably not worth trying to get a fix but if I can source a replacement from ebay etc is it possible to connect this into the system without loosing my CR100 functionality as there is no optoin on these controllers now to add a new player.Many thanks in advance.

Every time I try to connect to coonect my Google and Sonos account i got the message that i have to connect my speakers to my sonos account.When checking my sonos app they are connected and i have the newest update on the app, what can I do?  

My father owns 2 Play 5 speakers. I recently had a close look at one of them and noticed that static noise was coming from the right tweeter whilst the other was working perfectly fine (the white noise continues even without music). I then decided to look at the second play 5 too and noticed that both tweeters on the second play 5 were just not functioning properly. They both sounded very quite and made a consistent very very silent low frequency ticking noise. I am quite experienced with electronics but not with a speaker system. I can replace the parts but I first need to know which are broken. Can anyone help with identifying this?Thank you for the help and hope to hear from you guys soon.

Uanset hvad jeg prøver, får jeg besked om at mine højtalere skal registreres i sonos app’en.. men det er de, og alt ser ud som det skal..har geninstalleret, alt er opdateret.. nogen ideer?

HiI have a Beam with 2 Sonos One in my living room. When I use my TV as the sound source most of the sound comes from the Beam and there is low volume from the Sonos Ones. I do not get the true surround sound. When I use my Macbook Pro as the sound source then I get a true surround sound experience. I can play the same TV program from my MBP and then from my TV and I can hear a definite difference in the sound quality as I switch from one source to the other. I have tried all the audio settings I can find on the TV and YouView boxand have not been able to improve the sound. Can anyone help ? My set up is:Panasonic TV TX-L37G10BBT Youview+ Freeview set top boxBeam is fed from Optical out from TV 

Can you use Amp to connect dual subs to just a stereo pair of Fives without the normally required soundbar as the hub?

HejHar nogle mon kendskab til om disse C7 (8-tals) stik fra av-cables passer i en One SLKøb Lysnetkabel med vinklet IEC 320 C7 netstik (8-tals) - 10 m på Av-Cables.dk Jeg er med på det er den rigtig type stik men der kan jo være noget med afstand på vinkelen

Hi there, just recently Sonos S2 on my iPad loses connection to the speakers and is unable to reconnect. I have tried all the things suggested -reboot router, turn off /on speakers, reinstalled S2 app. Sometimes it does then find them but will only work for a short while, and when I go back into the app, no they’re not there again! Works ok on my android phone and wife’s iPhone briefly, then that stopped working as well.  I have not done anything to the router or changed any network settings. It was working ok about a week ago, although it had started to occasionally drop out a few weeks before that.  iPad version 12.5.2. Seems to be apple products?When I first had Sonos it was really stable but now issues seem to be more prevalent. So, any ideas greatly received, as this is getting really frustrating and I’m on the verge of ditching the whole lot for something that does work!  

Hi - I have a Connect from which I run (via an external pre-amp) a Rega Planar 1 turntable (linking in to a Playbar and 2 Play 1’s) using the S1 operating system.After unplugging the turntable, pre-amp and Connect for some furniture moving last night and then reconnecting it all the turntable is now ‘disconnected’ and all options for it are ‘greyed out’. The Connect is still visible in the app, so seemingly working fine.I’ve tried switching off all Sonos items and resetting the wifi.I’ve checked all the connections and even tried a different RCA cable.The only ‘success’ has been when I’ve unplugged the pre-amp and then plugged it back in. I get a second or two of music / connection, it flashes up on the app as ‘connected’ and then disappears again.Any thoughts or advice would be gratefully received

Forleden modtog jeg min Sub (3. gen), og har også fået hooket den op med min Arc. Hvad jeg har lagt mærke til er, at der kommer en høj "metallisk" summe/tikkelyd fra Sub'en. Jeg lægger specielt mærke til den under stand-by. Jeg følger et sonos-forum på Reddit, hvor folk har haft lignende oplevelse som mig - også med deres Sub gen 3. I disse tilfælde har Sonos support kunne konstatere, at ovenstående problem kan skyldes 3 issues: problemer med strømforsyningen, svag/defekt driver eller manglende evne til at oprette forbindelse til cloud selv efter nulstilling af fabrikken. Hvordan kan jeg finde ud af, om min Sub er "født" med et af ovenstående issues? Ser frem til at høre fra Jer.  På forhånd tak og mvh.  Lasse.

Gave google assistant a shot on my Sonos Beam - started a podcast on Spotify, which worked fine, but then if I try “Hey Google, fast forward 30 seconds” or “Hey Google, rewind 30 seconds” - I get the “sorry I don’t know what you mean” error.When I switch over to Alexa, it works perfectly fine. 

Hi there,I’ve been a happy Sonos user for many years. I now want to add a new Sonos One SL to my system to provide music into a spare room. My current system has a legacy component and thus I am unable (read unwilling) to upgrade to the S2 controller. Will a new Sonos One SL purchased today work with my S1 system? Hope someone out there has a definitive answer?!Thanks in advance.Sean.

I have a turntable and intend to retire my whole stereo sound systems, replacing it with my recently bought Sonos ARC which is connected to my TV now. However, I have a turntable which I am not sure if I can connect to ARC. I assume I need some equipment to connect to the TV and out to Sonos ARC but it would mean I need to have my TV on when I use the turntable ? I was looking at AMP and I suspect it is not the system to do it, as it connect to existing speakers not to ARC. Any advice out there ?  

Dear Sonos,I really am very happy with the purchase of my SONOS MOVE (See details below), but I am very frustrated because I cannot use the voice assistants (Alexa or Google (Portugues Brazil)) in my SONOS Move. I can't set it up and leave it active.How should I proceed ?I am waiting for an answer.A hug,Frederico Mendes Jr===========================================================Sonos Move: Sonos-FredSerial Number: 5C-AA-FD-D7-58-20:ASonos OS: S2Version: 13.0 (build 62186220)Hardware Version: 1.25.1.7-1.2Series ID: A100WM: 1

Hijust set up my new Arc with my Sony A1 oled tv  I have done plenty reading here about atmos/arc/earc etc  sony a1 does not have eArc which I knew !but maybe I read too much here  about this so maybe someone can clear something up for me ! set was easy and  arc sounds beautiful …now I have upgraded from a pretty old home cinema so any upgrade would be better ..doh !! anyway while playing a a good example of Dolby 5.1  I tried “6 underground” on Netflix, I seen that this was in Dolby atmos …so expected it to play in Dolby 5.1 while playing through the Sonos app the sound says on the app Dolby atmos !!if I do not  have an eArc on Sony a1 should this not say Dolby 5.1 Iam  sure i read here that the app will play/decode only what it receives from tv    

when will my roam arrive

I have an  Sonos Arc connected to a Samsung TU8000 television via EARC. I am unable to watch DTS encoded blu rays because my TV won't pass through LPCM, but rather only passes through stereo PCM. What is my least expensive workaround for this issue? I don't understand why it was a benefit for Sonos to issue a firmware update to support LPCM when according to rtings.com no television can pass-through multi channel LPCM. Thanks for any help.

We use often travel with our Move- as it’s designed for this; weather resistant, Bluetooth equipped and a fantastic battery life. One of its key selling points was the ability to use it this way.  However, I can’t change bass or treble when I’m traveling.  Can only do so when back home attached to my Sonos home network.   I’ve bought several cheap Bluetooth mobile speakers over the years- even tiny USB ones- that have bass/treble controls.  My iphone sees the Move when away but settings/systems don’t show any controls despite what the manual says.  Thanks for any guidance- I’m sure I’m missing something.

So I have a Playbar, and 6 other Sonos One speakers around my house…(trouble is they are all pre-Airplay2)If I were to buy the Roam and Airplay direct to that and group all the speakers to the Roam, does that mean I can effectively have Airplay2 from my iphone Music app throughout the house?

I am planning to set up Sonos Sub + Sonos Amp + HiFi bookshelves. Is there a possibility of purchasing a Graphic Equalizer and via Amp EQing the system's sound? Most importantly frequency range of 1k-9k, mainly treble. If I can EQ the Sub that's great but my main goal is EQing the speakers. Thanks. 

So I have been using the free version of Spotify with Sonos for some time, and decided to go for Spotify premium. Before I upgraded I tested that Spotify app as a free user, and was happy with the ability to control/cast to Sonos directly from the app. But after upgrading to premium it started failing. Has anyone experienced something similar? Controlling Sonos from Spotify:Shortly after upgrade to a family plan I was no longer able to successfully cast to Sonos, my devices will show up, but there is either just silence (while the app shows it is playing), or simply a failure to connect. After a connection failure the Sonos speaker will (strangely enough) start playing whatever was the last music/service it played. Weird. Sonos devices (Play 1 and Move) will however reliably show up in the connect list. This behaviour is consistent from both Android app (tested from two devices) and from the PC app. I have removed the Spotify service and reinstalled in the Sonos app several times. Have

Bonjour, Je possède un Amp qui me permet d’écouter des vinyls et à l’étage j’avais ma barre Arc qui fonctionnait séparément sur ma TV.Suite à un déménagement j’ai voulu rassembler les 2 en synchronisant les enceintes de l’Amp en surround sur la barre de son Arc.Depuis, l’onglet “Entrée source locale” à disparue, du coup le seul moyen d’écouter mes vinyls m’oblige à dé-synchroniser les enceintes. Connaissez-vous une alternatif qui pourrait éviter cette manœuvre  ?  Cordialement 

I currently have a projector with an Amazon Firestick and a BluRay player plugged into its two hdmi inputs. Stereo audio out from the projector goes to a stereo Bluetooth speaker (JBL Extreme) via a cable.I've just moved house and now have a dedicated cinema room. I want to use a Sonos Arc to give me a Dolby Atmos capability but need to be able to stream videos (from a 4K Amazon Firestick), play BluRay videos and also play Xbox games. The Arc only has a single HDMI input so what's the solution? 

Can you add a bluetooth device like a turntable and use the Roam to play on your system?