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I have a new Samsung NEO 8k tv and connected a new Arc to it using the HDMI/Arc port. The audio works but is several milliseconds behind the video. I’ve noticed that I can use the Sonos software to delay the audio which, as expected, makes matters worse. The tv also seems to have a digital audio delay - a slider bar that defaults to 100. There is nothing available in the tv documentation saying what the 100 is or whether sliding it left or right increases the delay. I have tried moving the slider to both extremes and honestly saw no noticeable difference.  I have seen numerous articles about different audio formats that can be processed faster, but let’s face it, we pay a premium for the arc to get Dolby Atmos sound.  I also read an article suggesting different HDMI cables can make a difference  I will give that a try but not sure I am buying that one.Has anyone experienced this and can suggest a fix?  Thanks!

My setup is an Apple TV 4K 2021 version with an optima UHD50 4K projector, 2 homepods in stereo setup with Dolby atmos and wirelessly connecting to a sonos beam and sub via airplay 2.    On the previous gen Apple TV 4K I was able to use my stereo homepods as the default speakers and then select the sonos beam and sub through the Audio menu of the streaming content.  However the newest version creates issues whereby when I use the homepods as the default speakers it doesn’t allow me to add the sonos beam and sub like before.    I called sonos and they said it isn’t an issue on their end because when I select just the sonos beam and sub for the sound and remove the homepods the sound works.  I also contacted Apple support but they indicated that there might be a new kind of spatial sound update that may conflict with the sonos beam.     I have tried to connect the Apple TV to a hdmi splitter and use optical cable directly to the sonos beam but these splitters reduce the quality of the vi

Why can’t I go backwards using Flow  in Deezer in the Sonos Environment (App). If the function is available on Deezer why is not availble in the Sonos app? Can we get this fixed?

for the last few days, anytime I try to play any song from Spotify in my Sonos speaker, I get the error “unable to play {song title} - the connection to Spotify was lost”. I have seen other posts about this error message, but they seem to mostly either be attributed to a local network issue or a temporary outrage. I am fairly confident that this is not attributable to a local network issue, because the problem is consistent on Spotify but does not happen for other streaming services. It also does not seem to be a temporary outage since this has been going on for several days now.The issue is isolated to one of the two speakers in my Sonos system.What else could cause this? I’ve tried disconnecting and reconnecting the Shopify account to no avail, and don’t know what to try next.

Voice Services not working suddenly. Neither Alexa or Google assistant can connect to Sonos Ones. GA says “can’t connect” and Alexa show the speakers offline. I have tried absolutely EVERY troubleshooting step without success. Of course, Sonos support unavailable till Tuesday. Any thing I might be missing?Also…no microphone light on.

Hello,Does anyone know if the Sonos Beam uses the auto lip sync protocol over ARC. If i understand correctly, the protocol is only mandatory in HDMI 2.1/eARC, but companies can choose to support it over ARC if they want. I’m keen to know because I have some minor lip sync issues with my 2017 Apple TV 4K, LG B9 and Sonos Beam surround setup. If the Beam does use auto lip sync then im probably experiencing these problems because the Apple TV doesn't support the feature (apparently all devices in the chain need to support the feature for it to work). As such, I may upgrade to the new 2021 Apple TV 4K since that has HDMI 2.1 and im hoping there’ll finally be an unbroken chain that fully supports the HDMI automatic lip sync feature. Many thanks.

We have had the poor experience (many times) of grouping a room only to blast our ears out. Our Living Room has Bar/Sub/One/One and we connect it through our entertainment center.  There are various volume controls at play and sometimes the Sonos Volume in the Living Room is left fairly high. The next morning… we are playing music through a One in a different room and we decide to group the Living Room… with volume still high, music is Very loud and possibly damaging to a person sitting in there.   Questions:  Are there any settings that would reset volume to something like 10% on any newly grouped room?  Or even any settings that would allow volume limits based on Input?  Our entertainment center is generally quiet, our turntable (via Sonos Port) is really quiet, Music is REALLY LOUD. I have a sizable investment in Sonos speakers but I am finding it difficult to manage all the various volume levels across my 7 rooms.  It seems unreasonable that a user would need to visit every room an

Here’s my situation: I bought a house with three levels. On level two is the modem/router. On level one is the game room where the big TV sits, along with speaker wire that runs to speakers hard-wired on level two (the upper level). I have a well-functioning mesh network throughout the house.I had an installer come out and tell me I needed three sonos connect AMPS to run the speakers on the upper level. He also said he had to move my modem/router down to level one (the basement) to plug the amps into the modem/router. He said there was a lot of work involved with moving the modem/router downstairs and is wanting to charge me a lot in labor just to do that. He says the amps need to be plugged into the modem/router to work well - they won’t work well in a mesh network. Is that true?Question, is there a way to keep the modem/router on level two, without having to move it? 

Hi I have a sonos beam, sub, and 2 sonos 1 surround speakers in my cinema room.  I am just having my back garden renovated and what to set up a outdoor speaker in my pergola area. What is the best option and can I connect it to my indoor system.  Regards Ian 

This started lately.The music drops out. It’ll be gone for 5-10 seconds. When it comes back the song is 5-10 seconds further along, so the song isn’t stopping or anything. It’s only happening on my One, not my Play:1. In fact if I have them both playing at the same time the song will continue playing on the Play:1 It only happens with Spotify. Tried with Youtube music etc.I’ve also asked Google Assistant questions when the drop happens to try to see if it was a connection issue and it had no problem connecting. 

I got the full surround set up in my TV room. I’d like to have the Sub connect to that, as well as the a two Fives set up in the adjoining dining room. Do I have to disconnect/connect every time?

When connected to my home wifi network I am able to start playing music on my Roam but Im unable to see whats playing, pause/stop or skip tracks in the app. The only control I seem to have over the speaker (in app) after music has started is adjusting the volume. Though I did notice the volume on thr Roam appears to be all the way down until adjusted the first time, then it seems to sync with the speaker.Should I be able to have more control over the speaker in app while on wifi? 

Hello folks!I've recently rebuilt my home on which I have a brand new Sonos system composed of:Sonos Arc + Sub + Amp + Architectural Speakers for Surround at the TV room Sonos Amp + Architectural Speakers on each of the other roomsAll the Amps will be rack mounted on the same rack with the other network and home equipment. The Amps and the Arc are wired to the core switch (Ubiquiti Unifi Switch Pro 48P).According to the docs, if I plug one of the devices on the ethernet, the other devices are going to be connect to this wired one over a private/dedicated wifi network created by the wired one.https://support.sonos.com/s/article/3235?language=en_USI wonder if anyone can help with the following questions for this scenario:Is there a way to make sure this wifi network isn't created and ALL Sonos devices use the wires since they are all connected thru the switch? All my IoT devices are under a dedicated subnet/VLan. I want to put all the speakers under this subnet/VLan. Can someone tell me

Ever since adding the Roam to my sister I have been running into the bug in the linked video. I have two systems and they are both doing it - one system is airplay compatible and the other isn’t. Video: https://imgur.com/gallery/Yxhe0iS Is this a known issue? Can I report a bug somewhere? 

Does Sonos Beam work with Samsung 7 Series UN65TU700DF?

Hi, Newbie connection problemMy friend gave me his playbar and bridge and I'm looking to use it as a music speaker, I've never owned a Sonos product before so completely new to it, I've factory reset both and they have both have got green flashing lights, I've downloaded both sonos apps because I wasn't sure which to use, the S2 app found the bridge but not the playbar and said it was incompatible and that I should use the S1 app but that won't find either the bridge or the playbar I have the bridge plugged into my router via Ethernet, I've been searching the internet to find a solution, help I just want to play some musicThanks     

Please help, I’m going crazy with this. I have multiple Ports and a Move (no soundbar), and I can’t get the Sub 3 to connect to anything. I’ve reset the Sub countless times, but it can’t get assigned to anything. So it just sits there like a paperweight laughing at me. Any help would be great, thank you!!

Hi Guys and Gals.  Since last night I have lost my surround sound capability. Was working perfectly fine. Came through about 2am and notice one of them pulsing white light.  Looked on the app this morning and found this on the app. So with this I deleted them off the system and had to reset to factory settings to see them again of the system. Connected them up again, worked fine individually. But as soon as you connect them to surroundsound and error occurs halfway through the set up and knocks out the two speakers. Thus having to reset them to factory settings again I’ll start the whole process again. 

Looking at Amp for existing outdoor speakers as well as one for hooking up to existing high end floor speakers. Want to optimize the output without overkill. Does anyone have a recommendation for either of these?

Hi,  I am seriously considering purchasing a pair of IKEA Symfonisk lamps, but just have a quick question regarding controlling the volume.  If I pair them up, I’m aware that using the app I can adjust the volume and it will adjust them both together. That’s great and what I would want. What happens if I use the volume buttons on the lamp itself though. Would it adjust the lamp on the other side of the bed as well?(again, if paired)This is what I’m hoping will be the case, but wanted to clarify before going and getting them.  Thank you! 

Hello.I have two Sonos Fives.When I connect a turntable to Sonos Five and listen to a record, there is no sound from one of the speakers. I unpaired and reconfigured, but it didn't improve. Is there any way to improve it?

Yesterday I registered for the developer portal (integration.sonos.com) and successfully logged in, developed my first PoC. but today the login doesn’t work.When I try to log in, it’s telling me password or username error.When I try to reset the password, the password reset page redirects me to the “SONOS - Looks like something went wrong!” page.Also when I try to register for a new account with different mail address, at the end of the registration page it’s showing me the error page, and no account activation mail is sent.I reported it already to the 24/7 support agent, but seems I am the first reporting the issue today - even if it occured already an hour ago and is still ongoing. Do others experience same issue, or does the login or account registration or password reset on developer.sonos.com / integration.sonos.com work for you?

I have one Sonos in my bedroom, and can only connect to it when in the same room physically. Even if I start it when I'm on the room, when I leave it disconnects. Any suggestions?

I have only two components, a Sonos Boost directly connected to my router and a Sonos Port connected by Wi-Fi from the Boost in my listening Room.This arrangement has previously worked together well, but now the Boost has disappeared and I can only get the Sonos Port working again by moving it and connecting directly to my router.Any tips for a solution would be appreciated? 

I am enjoying listening to Amazon Unlimited Music on my Sonos Move speaker on the patio.  Since I can just say “Alexa, play oldies on my Sonos Move,” I am insulated from the details of the connection, but I am curious.  I assume this connection takes place over my home WiFi network, but I wonder if it is possible, after my Amazon music session has been shut down, if my friend can then pair his phone (which has no Alexa app and no Sonos app) with the Sonos Move speaker.  Thanks for helping me understand the details.  Ken Traynham