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Hi, I’ve been using Sonos since 2013 with few issues but I’m having a problem with my Roam that is frustrating, unpredictable and seems to have no solution other than to wait for it to sort itself out.The Roam is visible as “offline” when it is switched off but is not visible in the S2 app when switched on. It’s clearly still connected to the network in some way as the app shows when it’s switched off (visible in the app) and it disappears when it’s switched on. It can also replay the last music that was played on it by pressing the play/pause button, and given that the current album is stored on the network it clearly still has access to the network. I have tried changing the channel, resetting the router etc. but the problem persists. I have tried on multiple devices and the same problem occurs. I am not using a mesh or range extender so this is not the issue. I’m using an ASUS RT-AC88U with no issues and strong signal throughout the house, including the rooms that I have tried the R

Hi all, hope someone can help here.  I have an Arc and two Ones that I have set up as a TV surround system. To prevent unwanted roaming on my network, I set up a unique SSID broadcast from a single access point, and connected these 3 devices to it, and all’s well. Let’s call this SSID “AUDIO”.  I also have two Moves. I don’t want these connected to the AUDIO, I want these to just connect to my standard housewide SSID, let’s call it GENERAL.  Problem is: when I add GENERAL as a trusted network for the Moves, the Arc starts using it.  Is there any way to force my Arc to AUDIO and my Move to GENERAL and have them see & connect only to their assigned SSID? By the way, AUDIO and GENERAL are just SSIDs. They both connect back to the same network and subnet, so I have no control problems. I’m just trying to manage which device connects to which access point. 

I was planning to use a beam as front speakers for my new tv. Unfortunately the setup I have has the tv flush on the wall and the beam will stick out and won’t look good. I don’t need need amazing sound for this particular tv setup. And the built in speakers for the tv aren’t terrible. I am installing rear built in wall speakers with the Sonos amp (will use more for playing music). Can I use the amp/wall speakers as rear sound while using the built in tv speakers as the front sound? Thanks for any input. I can’t find anything when I search for info on this particular setup.

Hi My Sonos move configuration is not stable. I tried several times to reset and reconfigured it, but it doesn’t work at all even if I follow Sonos recommendations.please someone could help?

Recently my Google assistant broke. Upon asking Google something it said it's not connected.I removed assistant from the Sonos app and unlinked Sonos from the assistant app. Now when I try to set up assistant with the Sonos app it takes me to the Google home app to sign in with Sonos, which I do, then I'm met with the message "You need to link speakers to your Sonos account" Any ideas what's going on here? Looking in the Sonos app I can see the speaker and control it etc but just can't get passed that message when I go to set up assistant.

I’m moving soon into a place with 5 wired, in-ceiling speakers, but also have 2 sonos play:1s currently. I was thinking of getting the Sonos amp to utilize both, but not sure if that would be the best way to connect and use all of these speakers (or if that’s even possible). Or I guess I could use 2 of the ceiling speakers and my 2 sonos speakers to create surround too I think.  Let me know if anyone has any advice!

Hello,I am trying to understand if something is possible before buying the equipment. I am trying to set my parents house up with Sonos across the house and an outbuilding. House is working great, obviously very easy and pleased how it’s all working.Now for the outbuilding I was thinking of running an Ethernet from the house Virgin router to an access point (AP) in the garden building. Something like an Archer C6 AC1200, for context this is about 35m away.  Reading online this should ‘extend’ my wifi to the garden building. I had previously considered a PowerLine Adapter, but I suspect this will have issues because the outbuilding is on its own Consumer Unit... I am assuming that if the AP has the same ssid and password, setting up a new Sonos or two would be simple enough, and I’ll be able to see and control them all together? (Bit of an amateur when it comes to home networks)

I currently use the S1 app. Unfortunately I have 2 Play Five’s that I have yet to upgrade but I wish to do so but not been a priority. I wish to buy the Roam and I wondered if I can just download the S2 app and set up the Roam or if I need to have already switched my whole system over to the S2?I’m going away on holiday in a couple of weeks and don’t wish to wait on getting the Roam if I can help it.

My power was out for a day and now my system will not connect to my sub and play 1 surrounds.  now my living room says ?+?+?.  I have tried everything and please help.

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

I cannot get the MOVE to connect to my imac as a speaker option. We have a sonos beam & a move. They both work fine on our Iphones. Also both work on the sonos app on the computer…  We often want to play to the Beam & the Move at the same time from itunes/music app on the imac.FYI. We are operating big sir 11.2.3 so we do have airplay 2.  The beam has always shown up as a speaker option ( in system sound preferences and so it shows up in the bluetooth & wifi) So we can airplay to it just fine from the itunes/music speaker toggle. We have never been able to get the Move to show up as a speaker in the imac system. It doesn’t show on any of the help forum answers I’ve tried either. Below is what I have tried….setting it to bluetooth on the move and checking to pair a new bluetooth option. It never shows up. I think its’ connected to the wifi because it works on all the iphones and apps.Removing it from our phones bluetooth then trying computer...since one article suggested tha

Why cant  i play from any app to sonos like Iphone.? I cant play audio book on sonos. APP name  ( Hljóðbókasafn íslands) I only get to play audio files on my phone.    

I have Sonos arc, sub gen 3 and 2 sonos ones 5.1 speaker setup.2016 Samsung tv 65” Class KS9500 9-Series Curved 4K SUHD TV (2016 Model)(This TV doesn't have Arc in the sound settings, but has HDMI ARC input)Apple TV 4K HDR connecting using Belkin Ultra HD High Speed HDMI 2.1 Cable When using Apple TV 4K (previous version)I was able to ask Alexa from the Sonos arc to turn on n off the TV. Arc was integrated with the Samsung tv for audio, even though in the audio settings (both samsung tv and Apple TV 4K) I selected TV speakers the audio used to come from Sonos arcNow after setting up with Apple TV 4K HDRI don't think it has anything to do with Apple TV 4K HDR but Alex won't turn on or off the tv anymore definitely the sound is no longer integrated with sonos arc when the settings are set to TV speakers. I choose Sonos arc from Apple TV 4K HDR connecting via bluetooth.Any feedback is highly appreciated. Thank you 

I have the Xfinity XG1v4 DVR.  I just noticed today, in the Sonos app, that I’m only receiving PCM stereo on every channel.  (I have an Arc, two subs, and surrounds.)  When I change my source from the XG1v4 box, to my Apple 4K TV or my smart apps on my Samsung TV, I start receiving Dolby Digital and Dolby Digital Plus, according to the Sonos app.   Does anyone else have a similar setup and receiving better audio from their XG1v4

My system is a pair of Sonos 1’s with S2 controller. Mac OS Big Sur. After upgrading from S1 to S2 I lost acess to my Mac OS library. It resides on another drive attached to my desktop. I have tried every possible suggestion on this website and still can’t manage to get it to recognize the library. I think it has something to do with the path. When I browse for the folder on the desktop, I identify it without problem, but in the iOS Sonos app it lists a different folder. If I try to force add the folder by typing in the path, it won’t recognize it. Any ideas?

Given the Arc’s support for Dolby Atmos and having added support for two subs I would like to know if Sonos is going to add support for more surround speakers to the app that could be used as either front surrounds or height surrounds. My room situation is such that my left and right walls are too far away from the Arc for sufficient bounce. I would really like to add an additional pair of front surrounds to fill that void.

My TV: Samsung un40h5003afStreaming Box: Mi Box 3My room: It's a fairly large room (25x15 feet) though I don't need to fill it all (neighbors). The TV and the couch are about 10 feet apart. The TV has 2 HDMI ports (one used for the Mi Box, the other says “HDMI/DVI” but I’ve had an Xbox on it with success in the past) and an optical out (no ARC). The spec says that it supports DTS digital output, Dolby Digital Plus output, Dolby Pulse output.The manual [1] says “The SPDIF (Sony Philips Digital InterFace) outputs an uncompressed digital audio signal when you connect the digital audio jack on the back of the TV to a digital audio in jack on a receiver or home theater. Audio Format: You can select the Digital Audio output (SPDIF) format. The available Digital Audio output format may differ depending on the input source. ✎ By connecting the TV to a receiver or home theater with Dolby Digital and 5.1ch speakers and selecting Dolby Digital, you can maximize your interactive 3D sound experienc

Hi, How much is Spotify premium?

Hi!I have 2 Sonos Five in stereo pair connected to a power strip in order to turn on / turn off the speakers.I’ve read that turning on / turning off ervery day could affect the internal circuits, that it would be better to have the speakers every day connected.I usually listen music around 2 - 3 hours per day, and the rest of the day are turned off.Do you think this could affect to the lifetime of the product? Is better to have it turned on? 

I have a Sonos One that we use outdoors. The buttons no longer work and the display lights won’t turn on. It doesn’t respond to the wake word. However, it still appears in the app and can be used to play music from smartphones. I’ve gone into the Sonos app and the display lights and buttons are enabled. I’ve tried disabling them and enabling them again but they still don’t turn on. Any thoughts?  Is it possible that it’s a hardware problem?

Hi,I have upgraded both Sonos 2 (13.1) and Sonos 1 on my iMac; but now i have lost my music library.II have now spent 3 days trying to reload the library to Sonos and every time i get either a1002 or my iMac is blocking Sonos access message. I spent 2 hours on the phone with one of Sonos’s support guys and achieved nothing.Everything worked perfectly prior to the download of the new Sonos version (13.1). To my knowledge nothing has been changed on my computer.Actionstaken:Norton Anti Virus removed from computerIMac Anti Virus turned on and off - neither workFile Sharing turned on and off - neither workedinternet Router turned on and off 4 timesNew Sonos 2 and Sonos 1 downloaded several timesAccess  to music file, access to iTunes access to Music all selected and all failed to load library.Does anyone know what is causing this problem? 

Diagnostics code: 800228317“Unable to plant SONG - connection to Spotify was lost” is haunting me. I’ve re-authorized within the app, and can play Spotify directly on my iPhone / ipad on the same wireless network. And I can search spotify through the Sonos app. A recent failure is at the diagnostics code submitted. Appreciate any help Sonos may have...

This is 3 questions in 1 post. Can I keep my old products (or sell them or give them to family?) when taking advantage of the upgrade or do I need to send them back in order to take advantage of the offer?If selling/giving away, do I just do a factory reset? Do I then need to dis-associate them from my account?Is the Sonos Boost mandatory if moving to S2?

Hello, I have a weird issue where I can be listening to a radio station and when someone else on the network opens the S2 app - playback stops for a few seconds before coming back on again. Does anyone have any ideas as to what would cause this? It seems to only happen with radio (Sonos Radio/TuneIn) The network consists of several Connect:Amps and a Playbar all hardwired (individually) direct to a gigabit network switch which has a single uplink to the main router. There’s also a Sub which connects wirelessly. I’ve isolated the network to only have Sonos on it and the issue still appears. Broadband speed is good. Any help appreciated!

I have installed a NAS drive and My Cloud Home on my Sonos.  I have dragged and dropped all of the music albums in my iTunes library to the NAS drive.  Almost all of them are then available from the Sonos My Cloud Home library menu, and play normally.  However, there are a few music which will not show up in the My Cloud Home library menu - even though they are present in the data files on the NAS drive.  I have deleted and re-loaded the data more than once - but the same few music albums refuse to be available in the My Cloud Home view.