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A friend accidentally knocked my sonos move off a low table and it fell straight on its head damaging the grill on the front (takes the good look off the speaker) still works perfect but it’s only 6 months old and the speakers are that good looking they become a feature piece in the house but now it looks like a damaged broken up piece.would like to see my options for getting it repaired . If any??   

No shortage of discussion about the issues with Sonos systems on mesh wifi networks.I’m just seeking advice on whether purchasing the Sonos Boost will let me circumvent the most common ones assuming I also purchase a Google Nest Wifi system.I’m hoping to get set up with the following:Sonos One (currently have) Sonos Five (currently have) Sonos Boost (considering purchasing) Google Nest Wifi (considering purchasing)Any advice from the experts is most appreciated

This started last week. I was literally listening to a station, then it stopped. I did find previous topics, but uninstalling/reinstalling Amazon Music has not worked. I’ve reset Sonos but have not uninstalled Sonos.  I’m on an iPad. Pandora and Sonos Radio work.

bonjour Je dispose d’une sonos beam connecté à mon TV (par les connecteurs fibre) Je souhaite positionner à l’arrière 2 ONE SL Cela pour une solution home cinéma. Est ce possible avec la solution WIFI afin de ne pas avoir à tirer des câbles. Quels sont vos conseils Merci

My system repeatedly drops its connection to my wifi. I found the advice pasted below on an earlier discussion. This advice works to reconnect my Sonos, but then after a day or two it just drops the connection again. Any further advice would be gratefully received.  ‘  jgatie 22419 replies 1 year ago I second the above advice, factory resetting is only necessary when instructed by Sonos support staff, and is only useful if an update has bricked the unit.  Factory resetting an entire system wipes out all data; services, playlists, favorites, account info, etc., and also wipes out any diagnostic info Sonos could use to help you out.  Connection problems which appear suddenly are often caused by network problems, not Sonos problems.  The  typical cause is duplicate IP addresses.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by anoth

We user 7 Sonos play 1s grouped in in the following manner : 2 In the front part of the office; 2 on the center column and 2 at the back side with the last 1 being alone in the corner near the back. There were all working fine until just more than a month ago. Now they randomly just go silent, they don't disconnect from the network and since I managed the network there hasn't been any change in the connected devices. I ran n constant ping to all 7 as well as to internal and external sites like youtube but there wasn't less than 0.002% packet loss. I did restart them all as well as reset and setup the whole system again from the ground up but still the speakers disconnect in a weird manner. What tends to happen is the music will stop then the font set will play then they'll go slightest and then the center speakers will start playing at about a ¼ of the normal volume.  I have the same issue occurs even if I change music providers.

hi, guys, i need help,yesterday arrived my sonos, the picture, which  is made  with IKEA,i got the sonos app, and  i add it , but  when i put the  password,they said,`please, control the setting modem”,so  i open the 192.168.1.1, according the advise from app,i  had divided the wifi, the 2.4gzhz with different name , and model wifi is mixed 802.11 b/g/n, and then i tried again, but  i faild another time , and on app ,they said again` please, control the setting modem`,so  i thought maybe i was far from modem,so  i put it very close to the modem , and i tried again,but  i faild again…i`m very sad, and confused  , please someone hlep me ,

I have an SD card that contains mostly 96khz/24 bit FLAC files. What would be the best way to access those files and be able to play them in HiDef? I only have SonosOne, SonosFive, and Roam units. 

Out of nowhere yesterday I was unable to play Prime stations. All return the error “requested operation failed. please try again”. I’ve reauthorized, deleted & re-added my Prime account, and done everything else I can think of. Other music on Prime works, I just can’t play any Stations. I found lots of threads about similar issues with Sonos & Prime but no clear solutions. Deleting my account from Sonos & re-adding it didn’t work.

I have a pair of sonos ones and want to figure out if I can get a sonos Move and have it paired with them. Saw someone already asked this and that the answer was no but I saw an article stating that you could so just want to see if there’s an update on this.

Another device interfering with HDMI connection. I just bought the Sonos Arc, connecting to my Samsung TV QN65Q70TAGCZB via HDMI ARC/CEC. When my cable box and sonos are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else, to include cable. Everything hooked correctly, tv setup correct.  This happens every time the TV is turned off.Please help!

I am trying to run a mixed setup.  I have a Sonos Play 5 and Sonos Connect in my living room that Id like to remain wireless and connected via wifi.  My WIFI router is in the living room as well so there is a very good connection between the router and the 2 Sonos there.  I have another Sonos Connect and a Sonos Play 5 in the bar on the other end of the house.  The ones in the bar are hardwired because the wifi barely reaches there and I have problems when those units are connected via wifi.  The Connect (bar) is wired to the router and the Play 5 (bar) is wired to the other port on the Connect.  My goal is to have the 2 devices in the living room use WIFI, not SonosNet, and leave the Connect and Play 5 in the bar as wired.  I can get it to work a little while that way by setting up the Sonos system to use Wifi and disabling the wifi on the Connect and Play in the bar.  However, either the Connect or Play will turn back on the Wifi on it’s own after awhile.  The 2 Sonos in the living r

Hello, We are thinking about getting a few Sonos One Speakers for our office. I am not familiar with this system so I have a few questions to see if it will work how we want. If I buy 4 Sonos Ones, can they all be controlled separately? We would like to be able to all listen to the same thing but also change the music for each “zone” if we want.Can I have 4 different users control the Sonos app?

I have the old Play 1, 3 and 5. What would be a new equivalent to the 5? I also plan on expanding in the future. Thank you

My Roam got splashed by the pool now it doesn’t work. The glue holding the top is separated. Clearly not water resistant. Very dissatisfied that the speaker is not as advertised. I’ve owned it for less than a month.Others have similar issues?

It was working fine and then just stopped working two nights ago. I have an older Samsung smart TV. I have tried changing HDMI cables, turning Anynet on and off, disconnecting the ARC power and HDMI, re-connecting them and nothing seems to work.

I have noticed recently my Connect is getting very hot on the top. Although i can hold my hand on it it is uncomfortable to do so. Is this a problem?It has also started to occasionally stop playing part way through a song. It will then start at the next song or i have to shut down the app and restart it otherwise the app won’t help it.

I just recently purchased the Symphonisk speaker and there is no sound. I don’t even get sound during true play. I do have a light on the front that is white. The play button and volume buttons work just fine and I can control my play 1 if the speakers are paired from the Symphonisk. From all appearances it just seems that the speaker is broken. 

So my LG LED uses a Beam with Arc and a gen 3 Apple TV and with 2 Play 1s it shows Dolby Digital 5.1 as it should. When I watch the exact same content on my LG OLED with eArc surround and an Apple TV 4k (old version) I get the MC LPCM 7.1. Why the difference? I haven’t made any major setting changes on the led setup and it’s fine. 

Hi all, It seems my SONOS soundbar is continually adjusting when I have an electric fan on near it. It also seems to do this when many people are in the house. It’s as if it’s auto-adjusting it’s output to my Sony Bravia. This means that sometimes even at 0 volume it can still be heard. I continue pressing down on the volume and it seems to reset itself. Any ideas?

I have an old 2016 Sony LCD that I will be attaching my Arc to. My tv doesn't have an eArc but it does have an Arc hdmi port. Would there be any difference in quality hooking the Arc using the optical adapter as compared to hooking it up via the Arc hdmi? I would like to use that last hdmi for an Xbox.

why i cant order this ?

Hey,  I may gave completely missed all info on this but hey! I have just received my PS5 and am pumped to use it with my Sonos Surround Sound Set Up. Arc, 2 x Play 1 & Sub.. My question is how I connect all of this with my TV, while still enabling 120Hz Refresh and Dolby? My TV only has one EARC HDMI which is the only one I assume I can use with the PS5 to allow 120HZ refresh rate? Sine the ARC only has 1 HDMI slot I will then miss out on EARC on the Sonos? What am I missing? I have read about pass through also but am completely baffled!  Cheers, Sean

I dont want sonos radio.  I already have a subscription service and don’t need another one.  Or the sonos radio ads.  How do I get the icon off my “Browse” list? I’ve tried all the suggestions I’ve found so far, including hitting the icon and then selecting a “remove” button (there isn’t one) and going to the online site and opting out there (no option).I know some will say that it shouldn’t bug me or that it’s just a part of the app, but I reject both of those ideas.

Hello,A customer had their Sonos registered to one of their employee but unfortunately that person left. They have now 4 Sonos that I need to sync and register to the company’s name instead. Is there a way to achieve that ?Best regards.