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Hi,I have just bought a Sonos that says on the box Play:5 Gen 2. The first disappointment was that it wouldn’t play my apple hi res music. So I have deleted Apple Music and gone back to Tidal. This Play:5 was priced at €579. My worry is that I have bought old stock and that there is a newer model called the Sonos 5 which is the same price on the Sonos site. I can’t get any clear information on google. Also information very sketchy on exact specs. How do I know if I got the latest model. It was the last in the shop, a display model, so maybe I got the wrong box. What are the differences between Play 5 and 5. NB, it is definitely not a Gen 1, and all I can get is comparisons between Gen 1 and 2. 

Hi,I’m not sure this is possible but are there any plans to introduce the ability to add more surround speakers to cinema set up?  Currently running with an Arc, 2x Subs (gen 3 & gen 2) and 2 x Ones. Really like the looks of the new Ikea\Sonos frame speaker and would love to put a pair behind us.  Thanks in advance,Paul.

SONOS speakers largely under-exploited. Being an audiophile for a long time, I notice that the qualities of the Sonos speakers are of great precision and of great quality. On the other hand it is spoiled at the level of the system which manages them, in effect the application does not offer in ANY WAY to adjust the sound to the top level with an equalizer (10 bands and +). Since every style of music is NOT EQUALS AT ALL, a professional sound system such as SONOS should give us the choice by offering us a QUALITY EQUALIZER option. This has not been the case for many years god knows why. It seems to me that it is not necessary to be an expert in sound to understand that if you want to listen to classical music, hip hop or even pop or country, each style of music requires its own configuration to have sound quality AND UNFORTUNATELY Sonos is ignoring this problem. Will there be someone one day who will eventually make SONOS understand how does a quality sound system work?

I am having trouble getting this working on my network. It keeps coming up saying not registered and when I go through the process it comes back saying contact customer support. I have tried the trouble shooting but nothing.  before I return it has annoying got any ideas that might help.  I have reset it , turned off the whole system , rebooted my router but nothing.  thanks very much

I have a Sonos Arc connected to an ordinary ARC HDMI output on my TCL android TV. I recently downloaded the Apple TV app onto the TV and at first it had a terrible lip-sync problem. My TV has PCM, pass-through, and auto options. Pass-through gave no Audio at all, the auto mode gave terrible lip-sync, but the Sonos app was reporting it was receiving a Dolby DD+ Signal. PCM mode still had lip-sync issues, with the app reporting it was receiving a stereo PCM signal.  I turned it off and left it a few days, and then tried it again, and it worked perfectly on auto mode - perfect lip-sync, and the sonos app reporting a Dolby DD+ signal.  now it has gone back to the original problem again, and I cannot figure out what has changed. Amazon prime has also stopped working on auto mode, and now has bad lip-sync unless set to pass-through, which now sends out a stereo PCM signal for all movies, instead of the Dolby 5.1 that it was giving.  I’ve tried switching on and off the tv and the Sonos, and c

Hello! I bought a symfonisk bookshelf speaker to use mainly as an alarm system, streaming music from a windows 10 pc shared folder over LAN.However on some occasions, the alarm doesn’t play, in spite of the playlist loading into the system. It just shows as paused on 0:00 on the first track. There doesn’t seem to be any rhyme or reason to why this happens, for example this morning it happened for the first alarm, but the backup Chime alarm worked fine.The system is currently wired via powerline ethernet, but I’ve had this same issue on wifi as well. I can’t see any obvious pattern to when this is happening either, either in the timings or the specific music that refuses to play.

Ho un impianto SONOS con Playbar, 2 Play3, 1 SUB e 2 Sonos On SL. Se acquosto Sonon PORT posso connettere il giradischi Pioneer direttamente a Sonos port ascoltare gli Lp sull’impianto SONOS? Se il Line OUT di PORT è connesso all’amplificatore Onkyo  posso ascoltare gli LP anche sull’impianto tradizionale?Spero di essermi spiegatoGrazie I have a SONOS system with Playbar, 2 Play3, 1 SUB and 2 Sonos On SL. If I buy Sonon PORT, can I connect the Pioneer turntable directly to Sonos port to listen to LPs on the SONOS system? If the PORT Line OUT is connected to the Onkyo amplifier, can I also listen to the LPs on the traditional system?I hope I have explainedThank you

Set up Sonos beam to Samsung tv 21/07/22after initial setup all was fine until around three to hours of being setup whilst watching YouTube all of a sudden it made a buzzing noise over the audio.played music through the speakers with no interference switched back to tv and the buzzing continued only solution was to power cycle both tv and the beam and everything was fine.today 23/07/21 after playing music then switching to tv it had totally lost connection and again only solution was to power off and on tv and Sonos beam.after this did some digging about and discovered the it could be HDMI CEC interferenceSo I went to the system settings on the tv and turned off the anynet+HDMI CEC,this knocked the sound off bit when turned this back on it came straight back to life.I am running the beam alongside a play:1 and a move and all get along famously just using the Sonos S2 app to control them.the problem is clearly a HDMI handshake between beam and tv (it is connected via HDMI arc as per ins

I have a Google phone (Pixel 3a).  I want to hear a lecture I found on the web and is now playing on my phone, but I want to hear it on my Sonos speaker.  How do I do that?  My Sonos 1 account only wants to play “playlists”.  So…..what do do? THANKS!!!

How can u tell if gen 2 or 3 from a picture og serial nr? 

Some question about my Sonos Arc  and Netflix.I am writing fron Spain.When in a movie appears the DolbyAtmos symbol, doesnt means that I can hear the movie in DA?I would have to choose in the different languages, the one in “dolbyatmos”? In my case, in Spanish DolbyAtmos? If not is available in my language, then the sound will be in Dolby Digital even the logo is in the movie presentation? 

Hi,I have a Sonos Arc with Amp in my main room and like how easy the Sonos App makes it to select and play music from my Apple library. I also have a Ambeo Soundbar in another room and miss how easy it is to stream via the Sonos App. My question is, if I connect the Sonos Port to the Ambeo via RCA would this allow me to use the Sonos App to stream music in the same way it does with the Arc?Edit: Also will the steaming quality from the port the same quality as the Arc?Thanks. 

I have a Sonos playbar and connect:amp apparently I can’t connect either to my Apple HomePod Mini because neither product is AirPlay compatible.  Anyone have any idea what I can do to make the speakers able to play through Siri?

Hi,I am having issues hard resetting my speaker. It was working as surrounds with my Beam but all of a sudden my left speaker didn’t work.  I have tried a hard reset several times but cannot get it to change to the orange and then green light, it stays on white. I have tried several times but to no avail.  Any ideas please?thanks

I bought a new Sonos One, my first, and have connected it to my Orbi network at home. The device works well when using the Sonos app on iOS or Mac but when I use another iOS app such as Apple Music to stream via Airplay (as I airplay to multiple devices, non Sonos), I always get an “Unable to connect” error for he Sonos speaker.  I’ve tried resets of the network, reset of the speaker and reinstall, I’ve updated the network settings as per recommendations in other threads here - no joy. Very frustrating.

I lost the kitchen speaker - followed the in app support and found it, only to then lose all the rest. Followed the in app support again but can’t find rest of the speakers. Quite frustrating. Can anyone help with an answer, please. 

I envision leaving the Roam (or pair of Roams) normally connected to the charging cables and only running off batteries the odd time I want portability (taking them out on the deck when I BBQ or possibly into the bathroom when I shower).Can I play the speakers while they are connected for charging? Can I leave them turned on all the time so they can be part of my home network the same as my Sonos Ones and Play:1s?

A friend accidentally knocked my sonos move off a low table and it fell straight on its head damaging the grill on the front (takes the good look off the speaker) still works perfect but it’s only 6 months old and the speakers are that good looking they become a feature piece in the house but now it looks like a damaged broken up piece.would like to see my options for getting it repaired . If any??   

No shortage of discussion about the issues with Sonos systems on mesh wifi networks.I’m just seeking advice on whether purchasing the Sonos Boost will let me circumvent the most common ones assuming I also purchase a Google Nest Wifi system.I’m hoping to get set up with the following:Sonos One (currently have) Sonos Five (currently have) Sonos Boost (considering purchasing) Google Nest Wifi (considering purchasing)Any advice from the experts is most appreciated

This started last week. I was literally listening to a station, then it stopped. I did find previous topics, but uninstalling/reinstalling Amazon Music has not worked. I’ve reset Sonos but have not uninstalled Sonos.  I’m on an iPad. Pandora and Sonos Radio work.

bonjour Je dispose d’une sonos beam connecté à mon TV (par les connecteurs fibre) Je souhaite positionner à l’arrière 2 ONE SL Cela pour une solution home cinéma. Est ce possible avec la solution WIFI afin de ne pas avoir à tirer des câbles. Quels sont vos conseils Merci

My system repeatedly drops its connection to my wifi. I found the advice pasted below on an earlier discussion. This advice works to reconnect my Sonos, but then after a day or two it just drops the connection again. Any further advice would be gratefully received.  ‘  jgatie 22419 replies 1 year ago I second the above advice, factory resetting is only necessary when instructed by Sonos support staff, and is only useful if an update has bricked the unit.  Factory resetting an entire system wipes out all data; services, playlists, favorites, account info, etc., and also wipes out any diagnostic info Sonos could use to help you out.  Connection problems which appear suddenly are often caused by network problems, not Sonos problems.  The  typical cause is duplicate IP addresses.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by anoth

We user 7 Sonos play 1s grouped in in the following manner : 2 In the front part of the office; 2 on the center column and 2 at the back side with the last 1 being alone in the corner near the back. There were all working fine until just more than a month ago. Now they randomly just go silent, they don't disconnect from the network and since I managed the network there hasn't been any change in the connected devices. I ran n constant ping to all 7 as well as to internal and external sites like youtube but there wasn't less than 0.002% packet loss. I did restart them all as well as reset and setup the whole system again from the ground up but still the speakers disconnect in a weird manner. What tends to happen is the music will stop then the font set will play then they'll go slightest and then the center speakers will start playing at about a ¼ of the normal volume.  I have the same issue occurs even if I change music providers.

hi, guys, i need help,yesterday arrived my sonos, the picture, which  is made  with IKEA,i got the sonos app, and  i add it , but  when i put the  password,they said,`please, control the setting modem”,so  i open the 192.168.1.1, according the advise from app,i  had divided the wifi, the 2.4gzhz with different name , and model wifi is mixed 802.11 b/g/n, and then i tried again, but  i faild another time , and on app ,they said again` please, control the setting modem`,so  i thought maybe i was far from modem,so  i put it very close to the modem , and i tried again,but  i faild again…i`m very sad, and confused  , please someone hlep me ,

I have an SD card that contains mostly 96khz/24 bit FLAC files. What would be the best way to access those files and be able to play them in HiDef? I only have SonosOne, SonosFive, and Roam units.