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I currently have an Arc with gen 3 sub and two one SL surrounds. The only way I can setup the  room is with the couch against the wall. I have the surrounds mounted and turned inward, but I don’t get the true surround feeling. I’ve seen that you can’t add more surrounds, but is there a work around with another speaker or two to put behind the couch to get the surround feeling? Ideally the speaker would be running the surround audio and not main audio. 

Hi, I have aquired a Used Sonos ZP80 and added to my S1 system, after it added it showed update available but when I try to update it states the App needs updating but My S1 app is up to date.Now even if I power off the ZP80 it states my app needs updating every time I try to add a device. My app version is 11.2.9  Build 57688280My other working ZP80 is Version 11.2.9  Build 57688280.the newly added ZP80 is version 9.3 Build 47259120. I have used 2 ZP100s and another ZP80 to add bought from the same person. Any advice much appreciated.Mark

I guys,I like to know if it possible to connect my Sonos Play 1 to my Smart TV and listen the sound of TV in Sonos Play 1? José Batista 

Is there a way to only allow the connected devices to access the sonos one rather than anyone with the wifi access? Its so annoying ...anyone in the same wifi can mess the now playing

I have many fitness studio locations that use the sonos port and as of last week every single sonos is disconnecting all day every day. The only way to get it to come back is to power cycle the unit. Was there an update that is causing this? Is there a solution? We have turned off all 2.4ghz frequencies in each studio without any resolve. We have changed it to channel 1, 6, and 11 and it still happens. I dont think this matters as the port is hard wired. Is anyone else having this issue?

From looking a various blogs, I don’t appear to be the only person experiencing this problem, but it doesn’t appear to be easily searchable in the support forums and those I have found have been closed.I’m operating an S1 system linked to a Napster account. I have a number of Sonos Playlists setup using a combination of my ‘owned’ songs linked from my external hard drive music library and tracks from Napster. I am periodically seeing some of the songs ‘linked’ via Napster not payable from the play list. It appears the Napster server link breaks and the track/song can’t be played.To resolve the issue requires having to re-search for the track/song on Napster and re-adding to the Sonos Playlist, deleting the original ‘broken’ link from the playlist. Very annoying! Particularly given that the song can still be found on Napster.Is this because Napster move the track/song between servers, hence breaking the link where Sonos would find the track? 

I am a custom AV installer, I am currently wiring a few houses and anticipate needing about 30 sonos amps in around 6 months. I think I know the answer to this, but is there any update on sonos amp supply? I see that they are currently not shipping until around November, do you anticipate having plenty by then or should I go ahead and order everything I need now? On ebay they are going for like $900-$1000, ughhh.

As I understand two Sonos Roam can be setup as stereo pair through WiFi. In my case I have no home WiFi, only smartphone hotspot that I use all the time for all my home devices. Is it possible to set up a stereo pair this way? Will there be limitations?And what if I use two Sonos One in stereo pair? Do they behave the same?The stereo pair will be playing music mainly from my desktop, and occasionally from my phone. Thanks in advance.

How can I get all connected together in 1 room for surround sound ??

Hi there, I got sonos arc one week ago and I have issues with my EQ settings.I realize that every time I turn on/off the tv my sound settings change. Looking at the app my EQ bass/treble  are set to 0. I have set it multiple times but they keep moving back to 0 (loudness and other settings are ok) is that normal?

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on.  Do I have a defective speaker, or do I need to be more patient?

When I select a song to repeat in the Sonos app, it will play through the first time then on the second time around it only plays the first 10-15 seconds and then restarts. It keeps doing this until i deselect repeat and move on to another song. Seems this has been an issue with others. Diagnostic # 87898677

Allright… looking to upgrade my system at home and was wondering if this setup would work.I am looking to get the Anthem MRX 740 receiver. I read this on it’s specs: “Channel reasignment: MRX Series Receiver channels can be assigned in many ways. Unused amplifier channels can be re-assigned to Bi-Amplify demanding front speakers, power surrounds, presence speakers, or a second zone” Would it then be possible to set up this receiver with a Sonos port and then three zones:primary zone set up with 5+1 speakerssecondary zone with one of the left-over outputs reassigned to a single stereo speaker in the bathroomthird zone with the last output reassigned to a single stereo speaker in the office Would I be able to control output for the different zones from the sonos app? My guess is that it’s a no but figured I would ask if there’s any chance of getting it to work. This way I would avoid getting a sonos amp as well. Otherwise that would be the other solution, connecting the single stereo spe

Hi ive two play 5 2nd gen the sound, esp the base is starting to get really distorted, at times it’s ok then on a really heavy base it sounds like the speaker is vibrating with no base the sound is as it was perfect crystal clear true sound is on is there anyway I can fix this the speakers are lit only ¾ months old   

So I just purchased the HD Fury Arcana to go with my Arc. I have a 65XBR900F Sony tv. I plugged everything in correctly. Apple TV to HDMI IN, HDMI Out from Arcana to HDMI ARC on tv,  eARC out to Arc. I have video, but the display on the Arcana says “eARC/ARC not active” and getting no sound. Any solutions from anyone? Thanks in advance. 

Hi,I have discovered that my Moves never used USB C port has some green blueish corrosion in it! Battery is charging with the charging dock and the Move is working perfectly. I have used my Move outside by the pool and it have had some minor splash on it. Is there any way to clean it or replace the USB C port before the Move is damaged?Thanks in advanced! 

Tried to set up a sonos beam to parents samsung tv. Upon setting it up, Once I disabled the tv speakers and tried pointing the tv remote control to adjust the volume a pop up box kept appearing saying’adjust speakers direct’ and this happened every time. Tried phoning sonos support - that was a mistake! After being on the phone for one and a half hours didn't get anywhere except for  them saying the tv remote control mustn't be infared, therefore the beam is not compatible!?!  Has anyone heard of this before!?  Many thanks.

HiI just bought a beam soundbar and to ear correctly TV sound I need to raise volume to 60+ and the sound not very good. Then when I ear from an other source (DVD player, google assistant, …, this setting is much too highIs there a problem of configuration ?Note : the connection between Beam and TV is HDMI Arc. TV provider is OrangeThank you for help

Hi,I manually added the radio station by pasting the following URL to the field in the Sonos app: http://web.sabc.co.za/digital/player/1.0/rsg/index.htmlAfter successfully adding the radio station I received a message that the song cannot be played because it is not encoded correctly.please advise

When charging the Roam with the Sonos charging pad does it matter if it is horizontal or vertical? It seems like it should charge in any orientation.

I have recently installed Sonos Arc in a Garden Room TV, I have ceiling speakers also, wired from a Sonos Amp. The plan was to connect HDMI to the TV and also the ARC direct to the TV with HDMI. My issue is that the TV I bought only has 2 HDMI ports, horrendous I know. Can I use Digital Optical out for Arc and use the Arc HDMI for the Amp and then have both speakers working together?  Then it will free up another HDMI for my Amazon fire stick. Or is there a better solution? Thanks 

I have the S1 SW on my PC.I cannot update the music library because all the features under Manager are dimmed.Ideas, here? The SW version I have is 11.2.2.I don’t think I can update the software due to an issue with S1 controller on my iphone, and my iPhone’s iOS being older.

Hello, I check in different forums, and the sonos community is speaking about this problem referring to a legal problem with TuneIn in the UK.I checked and tried to make it work for this radio https://ascoltareradio.com/rtl-102-5/Which works perfectly in TuneIn on any other platform (Android, iPhone, Windows, MacOS) without any problem except in SONOS.1 more detail, I am not based in the UK, why should I be impacted by this?I tried different radio streaming such as Radio.net. my tuner radio and same problem.Can you please provide a fix or a work around and also to communicate officially about this problem.Thanking you in advance

At some point last week, my beam lost the ability for continuous playback. If I ask for an album, I only hear the first song. If I ask it to skip ahead to the next song, it does not work. Anyone else having this issue or have a suggestion?I’ve tried deleting/reinstalling the skill in the Alexa app and that did not work. Also confirmed none of these issues occur w/echo speakers, or within the sonos app using amazon music… it seems isolated to the voice command only.

Can I pair Playbar with Sonos One or Sonos One SL?