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New Sonos Move problems

  • August 25, 2021
  • 3 replies
  • 142 views
J

I got a new Sonos Move yesterday and I am having some issues with it. First, there was no green LED when powered on, so I needed to reset it first. Does that mean it was already used? It seems it was packaged ok. Battery was on 8% taken out of the box (checked over bluetooth). I managed to connect it to Sonos app, but the WIFI connection drops so frequently its unusable. I do have both 2.4 Ghz and 5 Ghz WIFI on the same SSID and dont have any issues with other connected devices (TV, laptops, phones...). Should I bring it back to the store?

Thanks for help,

Jaxak

Best answer by bockersjv

I set different ssid for 2.4 and 5 just so i could be sure the Move uses the 2.4 which was better for me, your mileage may vary. 

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3 replies

bockersjv
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  • bockersjv
  • Local Superstar
  • Answer
  • August 25, 2021

I set different ssid for 2.4 and 5 just so i could be sure the Move uses the 2.4 which was better for me, your mileage may vary. 

J
  • Jaxak
  • Author
  • Contributor I
  • August 25, 2021

Thanks bockersjv, will try with only 2.4 first.

J
  • Jaxak
  • Author
  • Contributor I
  • August 26, 2021

I separated my WiFi to 2.4 and 5GHz and moved my iPhone to 5GHz SSID and the speaker is on 2.4. Now it works great! But… the touch controls are not working (enabled by the app). They did work before at some point.

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