Answered

relatively new sonos amp. The amp routinely plays music at random (many times at 3am)When I do start playing I often hear clicking noises and it often plays even after turned off via app.  I have alreadyreset all speakers created new account turned off alkarms confirmed no devices are connectedThank you!

Hello!Every time I go to play music from spotify, I choose to output the sound on "Kitchen + 2" to get it to play on my Sonos speakers. After music is started on the rest of the speakers, I open the sonos app and add the Move to the group of speakers where I'm playing music.Is there any way to get the Move to stay among the other speakers so I can play music on them all right away? (I would also love to have spotify default output to sonos, but I guess that’s a spotify issue and not a sonos issue?)

My sinus connect will not switch in. It is not power as I have connected the power lead to another connect box and that works fine. no white light on connect boxthis is the second connect box that has given me trouble. many suggestions on cause/ solution. I have tried the reboot etc per the sinus help guidesthanksalan

Hello, I am confused here. I didn’t change anything in my setup and my radio playback (both TuneIn and myTuner) and gets choppy (random brakes every couple of minutes/seconds).If my ios app is open I see the message as in the title. Spotify/Airplay runs fine - no breaks.  I did reset the app and devices. I even switched to wired setup and created mesh network. Then I turned off both of my wifi networks: 2.4 and 5 GHz. It’s still the same on all of my receivers (play 5, play1, move, one). It even persist on the one which is directly connected to the router. My router has enough of bandwidth: Downstream :85.1 Mbit/s Upstream :38.8 Mbit/s I could buy Sonos Boost but now I am bit doubtful if this will help. Can I get into some kind of logs/debug messages to see what is causing buffering issues? Any clues? 

Are you really not supporting multichannel PCM on the newly announced Arc? Why? It’s not a licensing issue this time. It seems like there is always something missing with your home theater products.

I have ten Sonos products in my house and have never had any issues with my setup until this week and I’m about to lose it.My Master Bedroom has a Sonos Beam with two Sonos Ones set up as Surround speakers.My Family Room has a Sonos Arc with a connected Sub.Both have worked flawlessly for YEARS in this setup on my Nest Wifi mesh, never a problem -- until this week. I noticed for both of those two setups, my surround and sub on both rooms are showing up as ? on my system in the S2 App and are not playing music. Here’s how it looks:Family Room  TV (+?)ArcMaster Bedroom (+?+?)BeamTwo days ago I went through a few hours of self troubleshooting based on some posts. Factory resetting my speakers and trying to set them back up was giving me errors -- the speakers would connect individually but when I tried to add them as surrounds it would fail and give me an error message. I was finally successful by factory resetting my surrounds and sub, rebooting my main router and google wifi router/end

All,I have a Sonos ARC connected to my TV. I use an Apple TV box to stream SiriusXM, Pandora and other music services to my TV, which then is heard through the ARC. What I want to be able to do is also stream to my Amp, which runs speakers on my patio so I hear the stream from the AppleTV box on both systems. I saw the concept of grouping, however it seems there must be 3 Sonos products to build a group?Any advice is welcome, please!

Hi guys,This is my first topic here, I hope I can get some help and maybe also help others. I already own a sonos Beam which I really enjoy, I’m in process to build a house and I’m planning to get the sonos Amp and in ceiling speakers to pair with my Beam as surrounds. My question is, can I place the Sonos Amp inside of a Rack cabinet in another room and connect both Amp and Beam to my local network by Ethernet cable? Would this work, or do I have to place the Amp near the Beam? Thank you all in advance.

Hi there, I have previously used the diagnostics matrix to determine which speakers have strong or weak connections. I have now installed a Mesh network so I have 4 “nodes” that act as 1 SSID, running wifi6 etc. and I’m interested to see if the diagnostic matrix shows an improvement. When I use the same URL I now get as screen as per the attached image.  I’m not 100% convinced the change of network is relevant but worth mentioning. Devices are Connect Amp (so I am limited to S1 app), Playbar and two Play3s. I have tried with 1 device wired, reset wifi settings, all show WM:0, all have been rebooted and I’ve tried the same URL using each of the IP addresses.  I’m out of ideas. This is what I see 

I have been trying to set up Alexa as a voice assistant but struggling to get it to show as a service in the Sonos App.  I have tried disabling and enabling the skill in Alexa as well as deleting both apps and starting again.

I transferred my Sonos system (5 Connect:Amps, 2 Beams, and 1 Connect) to the person who purchased my home.  It looked like everything worked great on the S1 app, but when I logged in to check my Sonos account today I still see the Connect box that I transferred.  How can I transfer that to the new owner’s account? I’ve moved 500 miles away and will not be on the WiFi network where that Connect box now resides, so I’m not sure that there’s anything that I can do.

My (relatively) new Sonos Arc has been working quite well (~7 months) until now. The Arc is connected to a Samsung TV via HDMI cable and hard-wired via ethernet cable to my router. When I last tried to use the TV, I found that the TV audio will no longer play on the Arc. I also found that the Arc is missing from my Sonos app and missing from a speaker group that it was assigned to in my Alexa app. The Arc has a solid white LED illuminated next to the microphone icon, but no other outward indication that it is being powered. I tried all of the steps recommended by Sonos to get the device reconnected but all attempts failed so far. I even tried to connect to Wi-Fi after unplugging the ethernet cable but the Arc still won’t connect. The TV does not appear to recognize that an Arc is connected to it anymore.The TV’s Wi-Fi connection is fine, so I tried swapping the TV ethernet connection with the Arc ethernet connection. After swapping the ethernet connections, the TV continues to have int

Can I play my TV sound through Beam and Roam simultaneously?  I have Beam connected to my Samsung Smart TV via optical cable, and would like to also connect my Roam so that I can hear the game remotely (in the backyard, which does have WiFi coverage).  Any suggestions?

I subscribe to Amazon Music unlimited in the UK. I have the Amazon Music service installed in Sonos. When I search for an Artist (The Travelling Wilburys) in the app within Sonos they are not found yet this Artist is available when I use the freestanding  Amazon Music app. How do I fix this. I have tried Sonos support and Amazon Music support with no luck. It used to work.

Humour me here, but is it possible to create a mixed wired/wireless network where the wireless devices are connected to regular wifi and SonosNet is disabled?Here is my scenario...I have a large 5x AP wifi network which provides great coverage throughout my house, but obviously I am using all 3 non-overlapping 2.4GHz wifi channels to provide this coverage.I have about 20 Sonos devices, all connected to the wifi, working fine.But I also have in excess of 100x IOT devices on the 2.4GHz wifi - low bandwidth, but can be quite chatty. I’d like to offload as much traffic off the 2.4GHz network as possible, so I’m thinking of wiring some of the Sonos devices. I have wired Ethernet in a bunch of places where I could easily wire to a Sonos device, but not all Sonos devices.I want to avoid the wired devices setting up SonosNet, as I don’t want to be creating interference on any 2.4GHz channel. That would be counter-productive.So my ideal would be that I wire up the Sonos devices that I can, and

Hello, I have a LG B9 OLED TV. Hooked up via eARC HDMI to my Sonos Beam.I also have a Connect:AMP, set as the surround speakers of my Beam.When I play movies via the Netflix of Disney+ app I don’t hear any surround sound via my speakers that are connected via the Connect:AMP.I submitted a diagnose report: 177965938Both the Beam and Amp are connected of LAN (wired) If I disconnect the Amp from the Beam I can play music from the Amp speakers TV Output is set to HDMI eARC and Passthrough (not PCM)

My laptop was running WIndows 10 20H2 and the Sonos app was running fine. A week ago my laptop upgraded to Windows 10 21H1 and since then the Sonos app doesn’t work anymore. When starting it gives a few popups about updating itself but that fails. I deinstalled the app and tried from scratch but it doesn’t want to install anymore.This is the error I get when I try to install: 

is sonos arc compatible with DirectV? Does it require more cables for connection?

For 3 days now I am unable to play anything on my 5 Sonos speakers, an error comes up that reads ‘Unable to play X connection to Spotify was lost’ Before this issue came about, the system would play 5 seconds of a song before changing track, unprompted. I ran a system diagnostic and my number is: 1973324632 Please list out ways I can solve this. Please see below steps I have already taken 1. Restarted modem and router 3 times. (Including unplugging power for 3 minute reset)2. Disconnected the Spotify account 3 times and reauthroized the account 3 times.3. The system has no updates to install. I cannot update Sonos.Restarted both apps.  Tried to play from the Spotify app with their ‘connect to device’ feature, will not play.

Hello, all. I’m brand new to Sonos and have been doing research on upgrading/updating my current 5.1 home theater setup (LG OLED55B7P TV, Yamaha receiver, center, front surrounds mounted to wall, in-ceiling rear surrounds, JBL subwoofer). My goal was to see if I can eliminate the Yamaha receiver (I no longer have any other components connected to it), and also eliminate the center and two front surround speakers … but continue to use the rear surround in-ceiling speakers and my existing subwoofer.I thought that Sonos Arc (for center + fronts) and Sonos Amp (for rears and sub) would get me there … but it sounds like I will NOT be able to use my existing JBL subwoofer in this configuration, is that correct?  Because (if my understanding is correct) the Amp will disable the subwoofer connection when the speakers that are connected to the Amp are used as surrounds?If that is the case … then, damn!!  So close.  I won’t be pulling the trigger on Sonos.  Are there any other options that would

Hello,Since a couple of weeks, it seems I only have one single activity playlist (Romance !) instead of the usual 10 playlists (romance + essentials, fitness, party, etc...). Please refer to screenshot attached. I tried accessing Sonos using a different device and the same issue prevails. Can you please let me know if this is a general issue or am I the only one being affected ? How can this issue be resolved ?Thanks ! NicolasPS : This issue follows a previous issue where number of playlists from Apple Activity Playlists (using Sonos S2 App) were much narrower than the number of playlists provided by the Apple App directly. A bit furstrating !  

Playbase has a permanent buzzing sound. 

Played fine, then just lost network connection. Can get it to do anything. Won’t turn off, can’t do a factory reset. Nothing. 

I recently bought a Sono One SL speaker so I can listen to my music collection from my Brennan 2.I have followed all the instructions given on the Brennan and Sono websites.I can hear my music using the Brennan itself in my front room, I can hear my Brennan in the other room but as a separate channel.In other words, I can link my wired speakers and my Sono One SL to play the same music.I have tried activating and following instructions on Brenan/Sono websites, but no joy.Can anyone help?  Thanks.

Hello, I have a seven Sonos devices in four rooms.Living room: Soundbar and two Play:1 for surround Bedroom: One Play:1 Kitchen: Two Play:1’s Garden: Amp powering two speakers.Both the living room and kitchen devices keep disappearing from my system list. However, when I watch TV it plays through the Sonos devices and if I ask my kitchen Google device to play music it will play through the Sonos devices linked to it. However, I can not go into the app and just play some music to these devices. I completely reset the entire system and restarted my router and got everything set back up but they have both disappeared again. Any suggestions on how to resolve this? Thanks in advance.