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I have a 2015 LG OLED model 55EF9500  -Web OS 2.0  When I play a Dolby Digital movie (Netflix Point Blank) using the LG Netflix app my Arc displays Dolby Digital 5.1  However if I play the same movie using the Netflix app on my Fios 1 STB connected to the HDMI 1 port or on Xbox or Chromecast connected to HDMI 3 via a switch audio is Stereo PCM 2.0Is there anyway to get Dolby Digital via the STB, Xbox or Chromecast?  Big downside here is no Disney+ app on the TV because it runs Web OS 2.0

I would like to connect an Apple TV 4K directly to a Sonos Amp to run headless (i.e. with no TV) so that I can stream Apple Music lossless to the Amp.Does anyone know if there is an adaptor that will receive the HDMI input from the Apple TV and output an HDMI ARC signal that the Amp will receive?I think that something like this may work, but there’s very little explanation of what it actually does.https://www.ebay.com/itm/143796907686?hash=item217af6aea6:g:tswAAOSw3iBfphbW

Hi,Each time I open the iOS app, I get 2 prompts:Add you favorite music services Add a voice assistantI never want to do these, so is there a way to stop these from appearing all the time? I can dismiss them and then they come back. The app settings don't seem to cater for these type of prompts. I just want them gone forever. Any ideas?CheersJamie

Being able to use the app to turn off your Roam completely would enable a more wireless home setup. I use this speaker as a bathroom device, would love to be able to leave it on/forget about it and then be able to hop in bed and shut it off from my phone and not wake up to a dead Roam in the morning. 

Hi community! I have a Roam for streaming music on my patio via bluetooth. The issue is that when I make or receive a call (Iphone 12) the music mutes on Roam until the call is finished. I would like the music to continue playing during the phone call.  Any suggestions?Best regardsLudde  

For so long as I have used Qobuz streamed through Sonos  I have been able to access my favorite artists alphabetically.  Just a few weeks ago, this feature magically disappeared.    I sort artists alphabetically in the Qobuz app and double checked to make sure my election had not changed -- it had not.  I have contacted Qobuz for explanation.  Qobuz returned and explained that they provide the streaming and metadata, but it is the Sonos app that is at fault. I'd be interested if others have this same problem.

I have years of faultless streaming of Spotify over my Sonos system which comprises of:a One SLa Onethree Play:3a PlaybaseAll of the above are connected with ethernet cables by wire all the way to the router, not via any type of wireless or powerline extendersI also have a Move and a Roam The problem I experience is that songs stop part way through and then skip to the next track.  It is now getting extremely annoying to the point that a system that I love an recommend to everybody is becoming unusable.I have a fibre internet connection and I have tested it at various times when and I am consistently getting the expected 500Mbs up and down, with 5ms ping times. I have not changed anything to the speaker setup and I am reluctant to change anything because of the years of happy listening. Is there anyway I can do to investigate the root cause? Diagnostic report: 1309863804 Thanks

I am having issues with playing music from my Apple service. When I go to Apple music in the sonos app and select My music it gives me a We’ve run into a problem. Try Again. I have tried 1500 times and still the same error. I am deauthorized and reauthorized it and nothing. I deleted all the sonos speakers and readded them and nothing. I have rebooted each speaker and nothing. There is something wrong with this app and no one can help me with this.PLEASE help I want to continue to buy your product but if I cannot access apple music through the app then I have to find a speaker company that does. 

Hi yall, looking for help! System in room, Beam, Sub, 2 Play 1s.  Got a great deal on a used playbar so thinking about moving Beam to another room and replacing with Playbar.  I know it won’t affect the surround setup, but I would lose voice control.  Main question...if I replace a Play 1 with a One would I regain the same voice control and TV integration I have with the Beam?  Are there any other consequences of replacing a Beam with a playbar?Thanks!

Hello All,I have a Beam, Sub and 2 Ones set up in my living room, the sub keeps disconnecting and wont reconnect. I get the following in System: Lounge (+?+LS+RS).When I go to ‘Add Product’  the search for nearby products cannot find the sub.  Unplugging everything and leaving for a few minutes sometimes works but is a pain. 

Does anyone have a valid url to add to “my stations” in Tunein for Smooth Jazz 95.5 WNUA? I have tried https://fastcast4u.com/player/wnua-cdirnpeo/# but that does not work. Any assistance would be appreciated

If I’m streaming a service through the Port at a particular quality, say CD-quality 44.1 kHz 16 bit, is the Port’s coaxial digital out replicating that quality exactly?  In other words, if I’m using a stream at CD quality (and that Sonos supports) am I getting exactly the same output as I would from the digital output of a CD player/transport? I’m primarily a Spotify user, so if the answer is yes, once Spotify Lossless goes live, and Sonos supports, I think I can finally ditch the CD player, right?(To answer the obvious question, yes, I use an external DAC which I really like.  The DAC in the Port is pretty good, but there are even better ones out there.) 

EquipmentGoogle TV (Chromecast TV)Samsung 2020 Model QE65Sonos ArcIkea Symfonisk pair as surroundNetflix premium subscriptionPreconditionGoogle TV atmos enable, Samsung TV sound passthroughSonos Arc delivering atmos but unable to experience the upward firing speakers most likely due to placement of soundbar. Test Clip: Wandering Earth 1:23:30 on Netflix(electric sparks from the ceiling). Max height sound setting.ActionMoving around the soundbar to improve the experience of the height sounds.Unwanted BehaviourNeither Netflix nor the Sonos app any longer shows the atmos setting. DD+ received instead Please Help

when I am trying to play songs from YouTube music it gives me the message "unable to play" song name "access denied" message.

So frustrating The app closes every single time leaving these sonos one speakers as glorified paper weights Anyone have a workaround 

Tried everything that has been suggested on the forum but still no luck. Tried phoning, no luck, so hope fully getting answer here. Tv is a HD Panasonic quite new.

I just received my SYMFONISK WiFi speakers and installed the Sonos app on my iPad.  I am now playing music through the Spotify app.  I noticed that in the upper right corner of my iPad the network/Wi-Fi  ‘spiny  circle’ (on the left in picture below) keeps on spinning nonstop. I’m not sure but I think my battery is draining faster than it had been before.  I am trying to understand if the mechanism that is being used to get music from the Spotify app on my iPad to my speaker is one which ends up using a lot of battery power. I had been using a Google mini before and don’t think the spinny circle thing was constantly spinning when playing music from Spotify to the Google mini speakers via my iPad. I’m wondering if the mechanism that is now being used is different than what was occurring with my Google mini. Perhaps it involves using both Bluetooth and Wi-Fi which causes a lot more power to be drained?Thank you.

Hi, I've got a PS5, Sonos beam and LG UM7400PLB, I know that DTS won't play properly unfortunately which is a bit rubbish! But I'm seeing some 4k discs now have Dolby Atmos, how would that play with my system? Would it just play as stereo like DTS does it would it play as surround sound? I know that the beam doesn't do Atmos but just wondering how it would work?Thanks!

Hi I’m controlling sonos on an Iphone 11 Pro Max via the Sonos app (my speakers are not airplay compatible) and neither the hardware volume controls on the side of the iphone 11 Pro Max, nor the volume slider on the iphone lock screen, are able to control the volume. The only way I can control the volume is via the slider in the app.I have tried turning off and on “hardware volume controls” and “lock screen controls” in the app settings, as well as reinstalling the app, but the problem persists.I would like to select and play all my music within the Idagio app, which streams to Sonos, but even when I play music that I have selected via the browse function in the sonos app the problem persits.

Hello, I recently purchased a Sonos Move mainly to connect it to my outside patio Beam for better outdoor listening experience.  I currently have 2 beams, 1 arc, a lamp and 2 Play:1.  When using the Move connected to my outside Patio Beam the Move constantly loses connection causing the audio to stop for short stints (2-5 seconds) about every 20-30 seconds.  I had never experience connection loss and only occurs when the Move is outside which is the furthest location from my Wifi router.  I read about the Sonos Boost so I added it to my system; however, it appears the Move is not made to not connect to the Boost as that is the only device not showing up on the Sonos App under “About My System” which lists all the devices as WM:0 (meaning they are under the Boost).  I did remove my home wifi from the sonos app.   Hoping someone can answer if is not possible to add/use the Move along with the Boost as in that case, I do not need the Boost and can return it.

ROAM HAS STOPPED CHARGING ALTHOUGH IT DID CHARGe AT FIRST.NOW THeRE IS N LIGHT AT ALL 

I have a new sonos roam and I am very pleased with the speaker. I have other sonos devices in the house and this is not happening on any other sonos device. After about 10 mins I get a clicking noise and I have to reset the speaker to get it to clear. This happens when using the AirPlay and Bluetooth. How can I get Tech support as it becoming annoying and spoiling the experience with the roam.

Hello I recently got a Sonos ARC and two Sonos one SLs from Costco for a decent price. I have an LG CX OLED screen with EARC compatibility. Is the supplied HDMI cable a 2.1 variant that can handle EARC? I have noticed that playing music sometimes no sound comes out of the surrounds. I also want to use someone's iPhone to do the Sonos tuning.

In this case my installation of a new home theater does not give me the space for a sound bar. I acquired a Sony xr55a80j which is an oles Bravia TV with an acoustic screen. I would like to use the television acoustic screen as the front channel and a pair of Sonos ones and a sub as my career channel. The same Sonos ones and subwoofer are all used also used for Alexa controlled comtent: music etc, when not watching the TV. Has anybody tried this? Do you have any guidance on how to connect rears and sub?

I have songs throughout the house, my daughters have a play 1 in each of there rooms. 1 works fine but the other which is closer to the router stops intermittently.Anyone any ideas please.Alan