Answered

Just fitted a arc and 4 in ceiling Speakers as the surround, fitted both right to right and left to left, surround speakers are now set at +15 and are really quiet, watching fast and furious Hobbs and shaw on Netflix really poor? What have I done wrong?

Hello all,I have a Sound Blaster Z se that has an optical out that is connected to a Z90. Although I can get music from Pandora, no option for a line in signal is available within the sonos software. No PC sounds can be head .Is there something that needs to be changed for the line in to use an optical signal?  

Hello,is it possible/safe to use the Roam Charging Pad for other devices like an iPhone etc.?  Thanks in advance!

I want to add Shared Music Folder for music that is on my Synology NAS (DS720+). When I try to add the NAS shared folder (Shared Folder via File Station) I get either error 900 or 1001.  Note: I do not use the cloud capabilities of the NAS. The NAS is only accessible on the local network.

I’ve had an Arc for a few months now and have had no issues until today. When I turned on the TV my ARC started alternating between white and orange status lights. I tried restarting it and it continued.If I unplug the HDMI cable and restart the ARC it goes away until I plug the HDMI back in. I don’t have another eARC device to test with.The ARC is working fine otherwise.I’ve read that alternating white/orange lights means it’s updating, but this isn’t the case as the ARC is fully updated (13.1.1), and it only starts when I plug the HDMI cable in.What does this mean?

Can you use the in wall speakers by sonace to pair with the new arc sound bar and place in wall behind where you will be sitting 

One of my speakers (play5) makes a shhh sound on the right side.  This speaker has rarely been used.  A few months ago I noticed it had this shhh sound on one side of the speaker.  The sound starts about 5 min into playing the music and stops about 5 min after the music stops.  I tried moving it around the house and it is the same at all locations.  None of the other identical speakers have this issue.  Do you know what is causing this issue and can it be corrected?

hi,i was offered a new playbase for the same price as a new beam.is it still worth it, or it will stop receiving updates preety soon?i mostly listen to music so might eventually try go for the five too, but the playbase seemed to be at a good price opportunity. i have a projector not a telly.im mostly concerned on the expiration of the base, and how good it is for music vs 1 five.any thoughts? thanks!

I really like that the Roam still shows up in the Sonos app when on Bluetooth, displaying battery level as well as providing access to EQ independent of the source music app/device. The poor "old" Move just shows up as "Offline". Does anyone know if this is a function of Bluetooth 5.0 or some other hardware related inclusion in the Roam, or is it possible that this functionality will eventually be implemented for the Move too with a software update? 

I recently was having issues updating my playlists so I decided to delete my music server folder and re-add it. My iMac would not let me re-add it.  Under the manage menu item, the choices are grayed out. Can anyone help me with this?  Thank you

I suppose I am one of many, but I an anxiously awaiting availability of the Sonos Port.  I am planning an extension to my whole-house system that relies on the Port and the Move (which I have).  Is there any current information on availability of the Port?  I’ve tried Crutchfield, Amazon, and Magnolia without success.  Thank you much for any information.  Ken Traynham

I’m new to Sonos and very much looking forward to try out my Sub Gen 3 and my Arc once my new place is finished. Currently having craftsmen doing some work before I can move in.First, I planned to have the Arc standing on a media bench but then I started thinking if I maybe should mount it on the wall instead. So I bought the Sonos Arc wall mount.Then I found some information about the sound being changed if you mount it to the wall using the original Sonos wall mount for the Arc. Where the Arc will sense it’s mounted to the wall via a magnet built-in into the Sonos wall mount. Where the sound (primarily the base as I understand it) will be less.Whether this is something you really want seems to be different depending on who you ask.I also bought a 3rd party wall mount for the Arc from Flexson since I have a white Arc but wasn’t able to find the original Sonos Arc wall mount in white. Only black. Not even sure if there is a white version of the original Sonos Arc wall mount?Also not su

Hi everybody, it’s safe to charge Sonos Roam with a USB-C charger (made for Raspberry) with these specs:5.1v 3.0A 15.3WI’m sure it will generically work but I mean if it could damage or make issues in the long-term use.

HelloAbout 6 Months ago I purchased 5 Sonos one speakers to put around the walls of a hair salon I recently opened.For the last 2 weeks songs keep going silent mid song, coming back to the song and constantly skipping tracks. I have looked at ways to fix it in these forums such as securing each speaker its own reserved IP address. Unplugging each one and plugging them back in. I have even reset every speaker and re set up the system. Nothing has worked.I have also contacted the wireless provider who have promised me we have secure fast broadband.I’m at my wits end. I feel the only real solve is to sell all the sonos speakers and set up a wired system. but I don’t want to do this. PLEASE HELP!

Can i  directly connect sonos sub woofer to Apple HomeKit room using airplay 2 assuming I have already added a sonos one speaker to this room. (Bypass Sonos app) 

I have had the Sonos roam since release date and when I opened I was able to use it once. Since then the roam doesn’t respond to any of the trouble shooting. When I plug into the power the light is a constant red and when I unplug the light flashes red. When I try to reset, power off or on, connect to a device or follow any of the trouble shooting on the app the roam doesn’t make any noise and the light never changes. Any tips? thank you

hi all!i just noticed that i can’t connect to my system via iphone app when the tv is off.  anyone else have this issue?  i have the arc, surrounds and sub.  thx!

Does anybody have an solution as to why my play 3 will not stay connected in my s2 app? I have already reregistered it once and it is connected within my wireless router. 

Hi all,I’ve been dealing with this issue for about a year and just now got annoyed enough to post about it. I currently have an Audio Technica turntable plugged into a Play 5 via stereo audio cable through line in on the Play 5. I then sync all my other Sonos speakers to the Play 5 and play records through the line-in input. It works great. However, every time I switch records or the record player idles for a while, I have to manually reconnect all the other Sonos speakers in my system EXCEPT for the Play 5 to the line-in. How do I set the system so that the other speakers don’t drop the line-in, and I have to manually reconnect my other speakers through the app every single time I switch a record? Thanks.

I have a Project turntable connected to line-in sonos port using Wifi.  When playing to devices like Roam or Move there is no issue with sound.  However, when playing to speakers connected to hardwired AMPs in other rooms (on the same network) no sound is heard even though app says playing.  It has kicked in one or two times but for no reason I can find.  Any help much appreciated ….

Mi scuso per la domanda forse banale, ma i miei speaker “sonos one” sono esposti su rete local come sono media server e ne posso vedere il contenuto di alcune cartelle “attributes” “music. share” “saved queues” “queues” “internet radio” “favorites and presets”Che senso ha avere questa disponibilità?Se colocassi su quest directory della musica che utilità avrebbe? sarebbe ascolatibile in locale senza connessione internet? e come? Perdonate ma non ho capito l’uilità della funzione. me la sapreste spiegare?Grazie  

Hi all!I own a Playbar, two Play 3’s and Sub Gen 2. Logging onto my Sonos account it says eligible products are Playbar and Play 3’s. My question is, can I select the Playbar, using the discount upgrade to an Arc and STILL keep the Playbar, i.e. sell it to a collegue of mine.Anybody with experience in trade up, your help would really mean a lot.Neven

Hello all, I have at home one Sonos play:1, one sonos move and two ikea Symfonisk bookshelves.Since a few time (probably after a routeur firmware update) i was not able to connect the Symfonisk to my Wifi network (it works with LAN). Wifi works perfectly with Sonos:1 and move.The setup (even from factory reset) goes up to the end but the speaker is not shwn on the Sonos App and the connection by AirPlay does not succeed. My routeur is an Asus ZenWifi AX, and I can find other topics / issues with Asus routeur related to Airtime Fairess enable. This option is already disable on my routeur, so I have no other idea in order to have my Symfonisk back to my network. If someone has a great idea or face similar issue (and solve it), it will be great. Or if Sonos team has a look to this post my diagnostic reference is 957343697 Thank you to all.

Hello, I understand that a Sonos Roam cannot connect to SonosNet. So, What happens when you have a SonosNet Setup and you want to add a Roam to your system? Do you need to change all your system to WiFi setup, or would the Roam be able to interact somehow with the rest of system that it's using SonosNet? What have been your experiences in this regard? Thanks in advance, Ricardo

Ever since the recent update about 2-3 weeks ago, my five play:1 speakers keep randomly disconnecting.  Usually reseting my wifi works, but I’ll still need to factory reset one or two speakers.  This is both annoying and not viable as i need a 12 foot ladder to reach 2 of the speakers.I’ve unplugged the speakers, reset wifi, and restarted the speakers.  Ive factory reset every one of them.  the issue persists.  We’ve had them working without an issue for 2 years until this recent update.   In those 2 years, the speakers have not moved an inch and the wifi has not moved or changed.I’m beyond fed up with this system now.  This is in a restaurant setting, so when they disconnect my dining room goes silent, which is a huge problem.Last little weird piece is when the speakers go down, my sonos app and desktop app can see spotify and the speakers but i get an error when they try to connect.  when that happens, i can’t submit a diagnostic.The most recent successful diagnostic while this probl