Answered

audio cut out

  • 4 September 2021
  • 5 replies
  • 107 views

I have a beam that’s hardwired with my Ethernet cable and connected via HDMI ARC. Also have an Amazon Fire Stick 4K. I still get intermittent cut outs. But ONLY with Disney+ and HBO Max. Haven’t noticed that happen on Hulu, ESPN, Paramount+, Netflix, YouTube. PlayStation 4 or Apple TV.

How do I fix this? Diagnostic # 693926820

 

Edit: not answered. Accidentally hit the check mark

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Best answer by GuitarSuperstar 4 September 2021, 17:00

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5 replies

Userlevel 7

Do you have anything else connected to the TV?

Do you have anything else connected to the TV?

Just my PS4, Sonos Beam and Fire Stick

Userlevel 7

If you disconnect the PS4, do you still experience the audio cut outs?

If you disconnect the PS4, do you still experience the audio cut outs?

Yup. But again. Only with HBO Max and Disney+. I even shut off the wifi it emits for remote play.

Userlevel 7

You might try rebooting the Fire TV Stick, deleting and reinstalling those two apps, and adjusting your TV and Fire TV Stick audio settings.