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Betcha31
Contributor I
September 4, 2021
Answered

audio cut out

I have a beam that’s hardwired with my Ethernet cable and connected via HDMI ARC. Also have an Amazon Fire Stick 4K. I still get intermittent cut outs. But ONLY with Disney+ and HBO Max. Haven’t noticed that happen on Hulu, ESPN, Paramount+, Netflix, YouTube. PlayStation 4 or Apple TV.

How do I fix this? Diagnostic # 693926820

 

Edit: not answered. Accidentally hit the check mark

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GuitarSuperstarAnswer
Lead Maestro
September 4, 2021

You might try rebooting the Fire TV Stick, deleting and reinstalling those two apps, and adjusting your TV and Fire TV Stick audio settings.

"Receive with simplicity everything that happens to you." - Rashi
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5 replies

GuitarSuperstar
Lead Maestro
September 4, 2021

Do you have anything else connected to the TV?

"Receive with simplicity everything that happens to you." - Rashi
Betcha31Author
Contributor I
September 4, 2021

Do you have anything else connected to the TV?

Just my PS4, Sonos Beam and Fire Stick

GuitarSuperstar
Lead Maestro
September 4, 2021

If you disconnect the PS4, do you still experience the audio cut outs?

"Receive with simplicity everything that happens to you." - Rashi
Betcha31Author
Contributor I
September 4, 2021

If you disconnect the PS4, do you still experience the audio cut outs?

Yup. But again. Only with HBO Max and Disney+. I even shut off the wifi it emits for remote play.

GuitarSuperstarAnswer
Lead Maestro
September 4, 2021

You might try rebooting the Fire TV Stick, deleting and reinstalling those two apps, and adjusting your TV and Fire TV Stick audio settings.

"Receive with simplicity everything that happens to you." - Rashi
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