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So everyone know my system:2 - One SL1 - Sub1 - Arc barTwo weeks ago my landlord changed the wifi access in the house. Due to traveling I have not been able to change my Sonos system over until two days ago. When using the app, I was unable to get the system to switch wifi connections. So at that point I removed it all and tried to start over. Well that did not work. I can put one of the four items on my network, but then none of the other three will connect. I keep getting the same error each time:“Your Sub has been added, but may not appear in the System tab. If so, unplug the powercord and plug it back in to finish the setup from the System tab.”.But when I go back to the system tab, nothing is there but the one speaker I have connected. I have also tried to factory reset the speakers, with no success. Can anyone help? 

Airplay from Mac’s audio makes a lot of static noises, When I see Youtube, Netflix and Prime Video.this way to streamhttps://support.sonos.com/s/article/1230?language=en_US But when Clicking AirPlay icon in Podcast, There are no static noise.How do I fix it?

I clicked upgrade on one of my Sonos 1 by a mistake. I dont want to Trade it. Is it possible to undo this by not using The discount ticket?Can I still use The speaker or Will it disconnect or something? 

I have a Play 3 that I really like.  Is there something similar that can remain outdoors?  I would like music around my pool and have electrical outlets available.  My preference would be to use wifi or bluetooth with speakers that I plug into power.Does this exist?Thanks

Hi there,I just upgraded to a brand new Samsung TV, and joined the Sonos world for the first time with an Arc sound bar, plus a sub. We’re really impressed with the sound, having upgraded from a 10yr old Sony. We also bought a couple of Move speakers to stream music to, one to use upstairs and one for downstairs. The downside is that our now much more finely attuned ears (!) notice how crummy our bedroom TV sounds. I’ve checked, and did a bit of searching on the web, and the bedroom TV won’t seem to connect to the upstairs Move speaker, and am thinking a Beam sound bar might be a better investment anyway. The TV is a few years old and just wanted to sense check with the community that the TV should connect and play sound through a Beam rather than the TV speakers OK. There doesn’t seem to be a sound bar option in the TV settings menu. I found the requirements for a Beam at: https://support.sonos.com/s/article/1920?language=en_US and have checked, and my TV does have an HDMI ARC socket,

I picked up this play base from a friend who said it just stopped working, gave me it FOC, (he has far too much £££) I plugged it in & there’s no lights on the front but there’s an awful high pitched sound coming from within, doesn’t sound like it’s coming from the speakers. When plugged in for a 10mins the top surface is getting warm which I’d expect but nothing else. I’m sure it’s out of warranty & I’m not sure who to turn to. Any advice would be appreciated.

I don’t seem to be able to play any Podcasts. If I use iHeart Radio or Tune-in, if I select a podcast, the mobile app (iPhone 13.0.2, Sonos build 62187200) I get a message that says, ‘Unable to play <podcast>. Unable to connect to <service>.’ The weird thing is that I can stream radio stations and other content just fine, it fails only on podcasts. Any help would be appreciated.   

I have a Sonos one Gen 2. It is working fine as long as my Macbook and the Sonos are on the same Wifi network. As soon as I switch my Macbook to a different Wi-Fi network, The Sonos is not visible to the Mac. Is that a design limitation or is there a solution?

I currently have a pair of Fives set up as stereo for music only listening. I’m using a turntable and CD deck as sources. Works great. I was wondering if I could add another pair of either Ones or Fives to the existing Fives for multi channel audio like SACDs?

Hos can I se which WiFi Move is use when I had 3 WiFi configured in Sonos app?

I recently moved to the New Eero 6 Pro wifi mesh system with 3 nodes.  I had a similar Netgear Orbi system before this.  Now I can no longer see my sonos matrix.  Any ideas?

Hi Purchased an Orbi RBR50 router and satellite mesh Wi-Fi for our house. Mix of older and new gen Sonos  components (Play3, Playbar & One). When running set up in the Sonos S2 App its finds the product but when trying to connect to the Sonos network, I get a ‘Unable to joying the network “SONOS”.’Ran the same setup with the old wifi router and it set up ok.Only variable is Orbi. Any hacks or trips please?Or is the Orbi useless with Sonos? If so, what mesh wifi works with Sonos?Thanks..Matt   

So my Roam all of a sudden became unresponsive. the white light on the top is permanently on and same with the orange light at the bottom. I have tried fully charging and fully draining the battery out but it did not help.  Charging - When I put it on charging, the white light stays on and the orange light at the bottom also stays on. I leave it for hours and come back assuming it’s fully charged but the lights remain the same. I remove from charging and try to connect, it does not show up anywhere. I try to turn off from the power button, no response. the only thing that happens when I keep the power button pressed is that the white light blinks once after few seconds and come back on permanently. same with the Orange light.  Draining the battery - I left it overnight and in the morning all lights were off. I tried turning on with power button and no response which is expected so far. Now I plug into the charger, the white and orange light immediately turn on and stay constant through

I’ve a very simple setup, yet can’t find a straight answer online. How do I connect my Sonos beam to my Denon A/V receiver (as center/front channels) along with Bose inceiling speakers as rear channels? I’m planning to buy a Sonos port/connect

This issue has been previously posted BUT the “solution” did not work for me. Ever since I upgraded my modem/router to a Netgear ‎CAX30-100NAS and the speaker will only connect briefly (if at all) to my iPhone. I have removed and reconnected my network (the 2.4 and 5 ghz) numerous times. I have tried all of the internet and Sonos and IKEA’s suggestions and “solutions” but nothing works. I am about to recycle this speaker. SONOS employee, what is my real solution? Don’t tell me to do what was listed here because it didn’t work:  

(There are other similar topics in these community forums, all closed. None seem to have a solution that works.)When I play music from the Apple Music app on my M1 MacBook Pro to my Sonos Arc or Sonos One over AirPlay 2, there are occassional, random short high-frequency cracking, popping or clicking sounds. They make the music unlistenable.This does NOT happen if I change any of the variables; e.g. there are no errant sounds from the Sonos app (playing Apple Music), the iOS Apple Music app, the Spotify app on the MacBook Pro, or a non-Sonos AirPlay speaker. When I separate the Group to just one of the Sonos speakers, the popping persists, but it is worse on the Ones than the Arc.Sonos phone tech suppport was helpful, but ultimately decided it was an AirPlay problem and that I should contact Apple. I think it is a Sonos/AirPlay issue, and so I feel stuck. Apple will say it is a Sonos issue.Does anybody have any solutions or advice?

Rummene falder ud, sporadisk, og når jeg så ikke kan holde ud at være her mere, så stopper jeg "controleren", men de bliver bare ved med at hoppe rundt i rummene, og stopper ikke med at spille..... Jeg må rende rundt og trække stikkene ud på højtalerne.. Det er til at blive sindssyg af.. Jeg har Sonos i hele huset, alle rum, det er 7 sæt plus tv-soundbar, 1'ere og sub i stuen…!Der er ikke netværksproblemer i huset, og ingen højtalere står op af en router eller noget. Kan man få en fysisk person ud og kigge på hvad der er galt ? Også uden at det skal koste en formue for et helt nyt system ? Jeg kan kun køre med S1 controlleren, da ikke alle højtalere (80%) i huset er kompatible med den nye..

...I just want to see if there are any upcoming updates that will solve the compatibility problems between the Apple TV 4K and the Arc.My LG TV has eArc and it’s set to passthrough, and the program material on the Apple TV is Atmos, but the Atmos doesn’t go through to the Arc.  (Neither does 5.1 unless I do some finessing in the Apple TV, which shouldn’t be necessary considering the cost of the Arc.)I have the option of watching the programs through the LG TV onboard apps, and those pass Atmos through to the Arc just fine, but the video quality on those onboard apps is g.a.r.b.a.g.e.Is this ever going to be solved?

Occasionally, when I turn on my LG smart tv, no sound comes out of my Sonos Arc. If I turn the TV off and back on, the sound plays. It doesn't happen every time, just enough times to make it annoying. Any ideas on a fix for this? Tnx 

Hello, I have a strange situation : on my iPad, if I play youtube or youtube music, if I use airplay, I can see my Sonos and stream to it. on my iPad, or Android phone, if I clic on “cast” icon, I see no device connected.That is not cool, as if I use airplay and close youtube app, the sound stop. And Also I can not use my android phone.With Sonos APP it works well, but in sonos app I can not add music to my library and playlist. How can I manage this to work ?Thanks in advance for your help.

My sound switches to night mode randomly throughout each day.  Is there a way to keep night mode off?

Hi there,i just purchased a Sonos Arc to replace my Beam to level up my sound setup.I have a Philips 50PUS7303/12 TV, the Arc is connected to the HDMI Arc port, and tv sound set to Dolby HD.With smart TV apps, the sound is just synced perfectly, but when I use the PS5 (configured to output Dolby), there is a enoughly large delay to be noticed (more than an half second of delay). When I change from Dolby to PCM, sync is better but the sound seems muffled.I’m a bit lost here and disappointed by the situation.Any idea on how I can solve this ?Thanks !

I am planning to get a Roam and leave it constantly plugged in to use it primarily as a wifi speaker, with the option of taking it out and about when needed. My question is, will leaving it constantly plugged in degrade the battery life? The FAQ for the Move explicitly states that leaving it on the charging base will not degrade battery life. However, the equivalent FAQ for the Roam is notably missing this reference. Thanks for your help!

Hi all , had a weird repetitive chime sound coming out of my beam . Happened for 2 days . Forums intimidated an alarm but checked the app and dates no alarm set. When playing music the chime seemed to dominate and could just about here music played through it . Turned off and left off for ages - nothing - them all of a sudden all ok today . Any ideas what is was as I fear it may return ? Thanks 

Hey there, Just moved into a new place and am trying to add my living room setup of a playbase plus paired one surrounds to HomeKit.  However the Home app is not recognizing any of the speakers.  I tried factory resetting all three and was eventually able to see two speakers (not sure which ones) in the Home app, but still wasn’t able to add them (failed) and now they will not appear again.  Also have power cycled my phone, Apple TV hub and router. I’ve successfully added a set of stereo ones and a standalone one to HomeKit so no issue with the rest of the setup.  Would appreciate any help.