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Hi there, during the day I get multiple drop outs where the audio stops, or I am unable to browse music. I typically use “Music Library\Browse Folders” that points to a Buffalo Linkstation. When it happens, I can open the network share from a Windows10 pc and can see the file exists. I have read a few other articles that suggest encoding, but these are one off tracks within an album, that do play if I press Play (possibly 2nd or 3rd attempt). Any ideas?Diagnostic reference 81528097

Hi I've  a projector but u can't able to install the app...it's an android ...how can I try to install the app using ikea device...thx

I seem to be having a similar issue with one of my Playbases not being able to access the wireless network.  My support diagnostics2039956771.

I have set up grouped speakers in settings.how do I access the short cut? 

Hey,I was just wondering if there’s any future release planned containing profiles for audio settings to be shown on the main player screen on the app for easy switching?? EQ/sub/trueplay settings??I like to turn the sub off at night, flatten out the EQ and engage trueplay to make it more subtle for nighttime listening, but it’s a ball ache going into the settings and changing them all manually, wondering if there is scope for these to be saved in audio profiles to be easily selectable from the player UI. RegardsSteve. 

Hi, I have a number of Sonos products at various rental properties. At one property the Gen 1 Play 5 seems to have been hacked and the email changed to someone who stayed there. How on earth do I reset it without the password for this account?

I’ve got Sonos beam + 2 Sonos. tv Sony kd-49x7000eI have problem when I play Ps4 games the sound is delay when I’m set up DD sound. Does anyone know the solution to this?

Hi SonosLast night at around 01:06 AM, we had one of our Sonos player turning on. Saw a few other conversations on here and hope Sonos Support can help. Created diagnostics: 1272713662The Player was the Play:1 called Kitchen. I don’t use alarms, but I do have openhab and Google Home that could potentially interfere. But I checked the openhab logs and nothing happened before the music started. I used a Google Home yesterday at 7:16 PM and gave a command to start a playlist in the kitchen which didn’t work (I got the confirmation from Google Assistant “OK, playing .. in the kitchen”, but no music started which happens often). Is it possible that the command did work, a few hours too late?Thanks for any help

Does anyone have the occasional problem when you turn on your tv like normal and there will be no sound from the soundbar?Restarting tv fixes the issue 

In the last few days I seem to constantly be losing connection to my sub and Play:1 surround speaker. They show up as ? In the app and I go through the whole missing product process and restart my router to get them back. This generally works and they are on for a bit then they go missing again.diagnostics submitted: 1476015795any ideas?

Unless I really missed it, I don't see an option to mute the soundbar when playing music. I configured the surround speakers to play 'full music'. It would be nice to be able to turn off or mute the soundbar only so that I just get the full stereo sound on the surround speakers only.

the story is if i can  hook up sonos arc to hdmi1 or hdmi2 -but not hdmi3 which is earc compatibile due to me having xbssx and ps 5 , and i rather have it both used utilising hdmi 2.1 which i got available on port 3 and 4 on my tvdoes it work or it (sonos arc)have to be plugged in to earc port on back of my tv?Thanks in advance 

Hola, necesito una recomendación… actualmente tengo 2 Sonos ONE y una Sonos FIVE, las 3 bocinas las tengo integradas en un mismo espació. ¿Para ese mismo espacio con qué me recomiendan complementar? con otra Sonos FIVE para tener los 2 pares estéreos (ONE y FIVE) o mejor complemento con una Sonos SUBWOOFER.

Here’s the summary:iPhone 12 is my new device that won’t connect (running on 14.7.1)  The app keeps giving me the message: "Connect this mobile device to wifi to continue" Was working fine up until a few nights ago--as in, it worked during the day, but stopped one evening. I had not made any changes to either the phone or the system or any wifi related devices in my house. The app IS still working on my older devices and my computer (not updated to 14.7.1 - the update on my newer device was done at least a week before these issues began)Here’s what I’ve done to try and solve it:Delete and reinstall app Forgotten and reconnected to the Wifi  Reboot phone Reset network settings on phone Reset all settings on phone Reboot router Reboot Sonos system Spent about 2 hours on the phone with Sonos support who also couldn’t figure out what was wrong.Sonos support told me to do the following on the router and I was able to:Make sure that no parental control on network devices is blocking Sonos.

My Sonos Roam would randomly ON & OFF its Google Voice Assistant on its own, without any physical touch or App control. Does anyone else have the same issue? e.g. Your mic is back onLatest software updated. Should I contact customer support?

Does anyone know where I can get the mounting template for the Sonance in-ceiling speakers (I can’t wait till they arrive to get the ones in box) We are building a house and need to cut the holes next week for 6 speakers. I’ve searched the website and raised a ticket but that could take a week...

Hi all!I have a Playbar, a pair of Play 3’s and a SUB on a S2 app. I plan to buy used Play 5 gen1 and use it in a trade in program. What do I have to do? Regiser it in S2 app or install S1 just for the Play 5?Thank youNeven

Hi Sonos Community,I have a Denon AVR-x3700H with Aperion Towers, Sub, and in-ceiling speakers. I’d like to add a pair of Sonos Ones as surround rear/side speakers.  Not sure if this is possible, but any advice on how to connect the Ones to work with this set up would be appreciated.Thanks, Matt

Hi there, is there any way of knowing which generation a sub with this product code isSUBG1UK1BLK

Hi How do I set a password for the Sonos AppI would like to prevent others at home using the app to control music/volume/devicesCurrently anyone on my home wifi network with the App can control the devices ThanksAndy

On this repeating topic, can someone at Sonos please explain the progress and likelihood of Apple Music working with Google Assistant? I’m still getting the message that Play 5 is not supported and surely this is something that should have been resolved by now. 

When you're house is setup as follow:- multiple rooms- per room a Sonos speaker- per room a Google Nest- and each Nest is connected to an accompanied Sonos speaker- per sleeping room, thus a person, a Spotify account  Both Google Nest and Sonos have a hard time dealing correctly with Spotify.  The Sonos app can only deal with only one Spotify account. But this will result into only playing one session at a time.  You can connect each Nest to a personal Spotify account, that's fine. But when the Nest is connecting to a Sonos speaker, Nest will complain that the Nest is connected to another account than the Sonos App. Preferred solutions:1. In the Sonos App, allow a speaker to connect to a "general" Spotify account and a personal Spotify account.  2. Allow the Nest to play as a session as "Started from Spotify"  3. Allow the Nest to play a session as "Started from Google Nest" Or (better yet) ... Did anyone succeed to manage a similar problem? If so, please help.  

Hi, if i have a turnable and I would like to get additional sonos to connect to it or group it with the rest of my system. What should i get? my area is quite small.

Using S1 app (black)I have a Sonos Play 5 gen 1 that i can’t connect to my network.  I’ve read the article, and tried all the various suggestions including connecting with an ethernet cable but no luck.I can see the bridge connecting but can’t get the play5 to connect…I factory reset the speaker and tried to reconnect it.  I can see it but it won’t connect.When i do the ethernet cable option, and hit the two buttons together i get the chime, but that’s as far as it goes.  After that i get the “can’t connect” message.  I have another Play 5 and Play 1 Please advise.

Hi folks!My Sonos 1’s won’t connect to my Netgear Orbi. I’ve factory reset them and tried to get them to add as surrounds to my Sonos Arc, but they just fail to connect.   Sonos 1’s are running 13.2.Netgear Orbi running V2.7.3.22 Any and all advice is appreciated!! Tim