Answered

Why must i be forced to use an APPLE iphone to set up room surround sound or dolby atmos.Does Apple own sonos??It would have been nice to see a warning on the Costco site. Also if you have an android phone you will need at least Android version 8 or better. You don’t find this info until you start trouble shooting on the Sonos site. Very unhappy with the hype about how good this system is

I have been listening to BBC Radio Cornwall for years.  From yesterday it has suddenly stopped working and plays a rolling message saying that BBC Local Radio is unavailable due to 'contractual reasons' or a 'technical fault'.Does anyone have any knowledge about this and when/if it will be corrected please?BBC Radio 4, for example, works fine.

Hello! I wonder if it is possible to play Atmos music by Apple music on Sonos with all Atmos features? If yes, how to made that? 

I have been on here researching the issue and it seems that there’s no one thing to do except report the issue, then let Sonos read the diagnostics from your unit(s).  So, here we go… My Sonos controller keeps telling me that when I’m on SiriusXM and listening to music, about every other song seems to be encoded incorrectly.I’ve reset my wireless (orbi), restarted the Sonos units, plugged one in directly to the interwebs and I’m still getting the issue.  

Hi there,Earlier this week I could no longer connect to my Sonos system. I hadn’t changed anything but the app on my phone, table and desktop could not find the system. I then contacted Sonos using the auto assistant and followed all the steps but to no avail. They wanted to transfer me to a live agent but after a 30 min wait I gave up. I use the Sonos S1 app having some Gen 1 Play 5 speakers, one Play 3 and one Play 1. Plus a Connect Bridge (also S1). As mentioned I had not changed anything with my wifi or router but from one day to the next the system no longer worked. What can I do after having tried all these things (mainly re-booting and trying to set the system back to factory although I am not sure that was actually successful since the system is still not working). This is all very frustrating and I would be grateful for some help. Or is the only way to actually call Sonos support? I have tried to find a solution on the forum but could not. Many thanks in advance, Tim

When Sonos first notified me, a couple of years ago, that they would be bricking the Sonos Dock in a future update, I immediately took my entire Sonos system offline, and  re-connected it to a spare router that does not have internet access.   This has allowed me to continue using the following:Sonos Connect Amp Sonos Play 5 (2 stereo paired) Sonos Play 3 (2 stereo paired) Sonos Play 1 (2 stereo paired) Sonos Dock (I attached my internet connected Sonos app free iPhone - to access online streaming accounts )All of my other lossless music collection is accessible via the USB port of my spare router.I’m still using a Sonos 4.1 controller, and as long as I’ve remained isolated from a live internet connection (via the non-connected router), I’ve had no forced update issues.Does anyone who might be using a similar workaround know whether or not the S1 Sonos Controller for Windows still supports the Sonos dock?  Or was the ‘bricking’ update already built into that version of the controller?

Can I connect 8 roam speakers together via bluetooth or can it only be done via wifi

I have several sonos products and they come and go in the app. With the old router (apple extreme) it often didn’t show up at all. With the new router TP-link ax6000 it shows up but unable to connect. They are all stereo paired play 1(s). Newer speakers like move always work. We tried to re-add them (factory reset), give them static ips etc etc but no luck. So sick of how bud this works, invested alot of money in all these speakers and they hardly work. Running out of ideas. 

I have surround sound with my Sonos Beam, and a recent LG OLED that is Alexa capable. On the previous TV, I used Alexa with the Beam, and it did everything it was capable of, which isn’t much on the tv apart from volume and power. The new tv can be controlled with Alexa, do I now disable Alexa for the beam, and only use the TV for Alexa? I’ve added the basic and Complete Alexa skills, but alot of commands for the Tv, Alexa says it cannot do. It will do previous tasks, volume, power, and I have sporadically got it to pause, but it won't change inputs, or open certain apps. Thanks for reading. 

Can we use 4 Sonance in Celling Speaker with 1 Sonos AMP ?? And how many watts is the in celling speaker ??  

Sonos has problems with song titles that include accents and cedilla [ç] I have to get rid of all accents and cedillas before Sonos recognizes the song.I see that this has been mentioned before, but there was no answer or solution.

With the Port currently not available until late 2021 as a workaround, I am attempting to use the Connect (Gen 2) to stream music on an existing amplifier and speakers. I have found a used one on Ebay. Before purchasing, I want to know if this is still feasible. 

Yesterday the Sonos randomly started playing a Spotify song in the middle of the night. It was the last song that was played on my account. We’re currently going to change the Wi-Fi just in case. There’s also no alarms.But we’d like to know what other steps to take so we don’t wake up in the middle of a pretty loud ghost rave. We submitted a diagnostics report under the number #290517675.  Thank you! 

So looking for a solution for an outdoor speaker on a summer house in the garden.Have seen Sonos do fixed outdoor speakers but they are out of my price range.I was wondering if a Roam would work?If I could mount it on the wall and keep it plugged in would that work? 

Has anyone noticed the Move sounding different/less robust when connected via Bluetooth vs WiFi to the same audio source?  I understand the technologies transfer audio differently, but are they both lossless?  Is there an audio source setting that can be adjusted to make the transfer more similar? Thanks,Mike

I just started the Qobuz free trial and have noticed that songs are cutting in and out sporadically during playback. I have never had any issues like this over 4 years with Pandora, Apple, Tidal or Subsonic.The issue with Qobuz is as follows. I have a stereo pair of Play Fives, and a sub, connected via WiFi in my living room. During Qobuz playback sound will stop on the left speaker, then comeback, and sometimes continue to cut out on one or both speakers. It happens consistently on any Qobuz album I play. This has NEVER happened with Pandora, Apple Music, Tidal or my streaming CDs via Subsonic on any of my speakers in 4 years so I’m sure it’s related to Qobuz. I have a meshed WiFi network (3 APs) using channels 1, 6 and 11. I have one speaker wired in the other room. I’ve tried changing Sonosnet to all the channels but it doesn’t make a difference. At this point Qobuz is unusable because the sound cuts out so much.I’d like to use Qobuz to stream but unless I can get the issue resolved

When will these be available to purchase. Been trying to order for over 6 months

I just received the Roam and am starting to use it. When I’m on wifi, it works great. The minute I go off wifi onto 5G, the app is completely useless. The music that I’m listening to still plays, but I can’t do anything else via the Sonos App. This seems like a pretty big limitation considering that most people will probably be using the speaker on the go (beach, boat, park, etc). So when you’re away, it’s really just another portable speaker. I’m assuming most people will start to discover this and wonder why, as Sonos didn't really mention that this would happen. 

Hi all,When I try adding Google Assistant to my Sonos Arc, I encounter the following error messages from the Sonos app and Google Assistant respectively. I tried removing all the music services in my Sonos app and signing out of all my gmail accounts as suggested in some of the other posts, as well as installing (and uninstalling) the Google Assistant first before adding the voice service to the Sonos App. Could someone help me? Sonos support tried to diagnose the problem for an hour but we have yet to resolve it. Thank you.   

I group all my speakers together and have an alarm set for each morning. The alarm works fine, however one speaker never comes on. I have just looked in settings and noticed that the unit that does not come on is called a “one” instead of a Play 1? It is a Play 1 and bought at the same time as the other Play 1’s. Help!

The Sonos pandora link seems to be broken again.  Can you fix it?Thx!

My Sub Gen 2 is no longer powering up. In order to trouble shoot I want to try another cable.Without purchasing a $40 cable from Sonos, is there any other cables I could try, from another appliance/device for example, or maybe a cheap replacement from Bunnings/Outlet store? 

Hi just bought a Sonos Move and have found constant interference when streaming YouTube from TV paired with Playbar. On its own with YouTube, and other music streaming it’s fine, wifi and router are working perfectly. Can anyone help. 

Hi there, Been seeking a resolution to this problem for a while. Moved my system to completely wired and removed some components to see if they were the source of interference. No luck so hoping support has a better idea of what is going on. Lost connection to Spotify error. Song skips and general intermittent problems with music streaming. Local music works fine and home theater works fine.1226056816

I have successfully paired a Sony Bravia XR A80J television to a Sonos MOVE device via Bluetooth.  The settings indicate that the A2DP Bluetooth profile is being used.  However, I am unable to hear sound from the MOVE when playing a video.I was able to hear sound from a Jabra wireless (Bluetooth) when connected to the Sony Bravia tvunder the same conditions.Any recommendations on any advanced settings that I should try in order to resolve this audio issue?