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Hello,Before buying my first smart speakers, a couple of questions.I plan to have a beam connected to an android TV (via optical) and symphonisks around the house1. Will i be able to listen to the TV via the other speakers?2.Can I listen to the tv without taking out my smartphone?3.If I turn on the TV while the beam is streaming music, will the TV take over automaticallThanks

Hi all,It was not clear from the previous post (https://en.community.sonos.com/music-services-and-sources-228994/sonos-arc-and-tidal-atmos-6842179), or whether there has been an update ever since, but I have a Sonos Arc and a relatively old TV which has ARC but does not seem to allow pass through of Atmos (based on my testing with Netflix). I was wondering must my TV have an eARC or that I purchase something like a HDFury Arcana to experience Atmos from Tidal? Thank you.   

I’m having trouble reconnecting my Play 1 to my WiFi.  It was working fine and then lost the connection, having made no changes to the WiFi.I did a factory reset and got a flashing green LED.I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu.  All I get is a screen with a button “Join Existing System.”  When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.This happens even when connected by a cable and rebooting the routerHow do I get to a screen that allows me to re-enter mu WiFi settings?  It’s beyond frustrating - seem to be going round in circles!Any help is much appreciated. 

Please allow customers to use PayPal as a payment option when an item shows backorder status.  Currently only Credit Card is allowed.

Hi EveryoneEvery time I pause YouTube Music, ( e.g. answer a call) and then I hit play again, the song suddenly skips to the next song.Any idea how to fix this? This happens with the SYMFONISK, Play:1 & Beam.

Well I've done some testing for the last week and came to the conclusion that the sound of the Sonos Arc with a Philips OLED806 is very buggy. Let me describe mine setup...The Philips TV is connected to a Sonos ARC. For most of mine streaming services I use an Apple TV. I prefer this user interface and the smoothness instead of the built in Android apps. I've noticed that the standard setting for eARC on this television is off. But to get Dolby Atmos on the Apple TV this has to be switched to AUTO. Also the sound output is set to 'Multichannel (bypass)'. I have to do this because otherwise I have some lip-sync problems with mine Cable decoder (Telenet) and the Sonos Arc.So far so good. Dolby Atmos is working on the Sonos Arc with the Apple TV, Xbox,... and there are no lip sync problems at all.However after a while you just can loose the sound on the Sonos Arc. This happens frequently when switching sources. Whatever you do nothing will works. The only thing to get the sound back worki

From my notebook I could see Sonos arc accessible via network share.I see the following folders available:What coudl I do with them?? 

Can I use play 3’s as front surrounds with playbase, Sub and Sonos ones at the rear?

Our Sonos Play 5 is suddenly silent.  It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out.  We’ve tried disconnecting the speaker and confirmed the volume settings.  Completely at a loss as to what to do. Meanwhile, our Connect in another room is working just fine.

I have a project coming up Need Suggestion Zone 1 - 2 In Celling Speaker  Non Sonos Zone 2 - 2 In Celling Speaker - Non SonosZone 3 - Bang&olufsen A9 - Non Sonos Zone 4 - 2 Outdoor Speaker - Non SonosZone 5 - Bang&olufsen A6 - Non Sonos   If a have to create 5 Zones , then how many Sonos Port I have to use ? And do I required Sonos Amp also for In Celling Speakers ? And is it possible to use Bang&olufsen Products with Sonos Port , when Bang&olufsen products is self has an multiroom built in ??  Please Suggest  

Hi there!,I need assistance here guys, I got a Sonos Arc recently and I am very excited using it, even though I have an issue as below :Since I have a Smart TV Samsung Series : UN50MU6103, it supports Dolby Digital and Dolby Digital+ (as far as I know, if Dolby Digital+ is activated on the TV settings you can play Dolby Atmos on the Sonos Arc see below description :  My set up is : Sonos Arc plugged on HDMI ARC port on TV and Xbox series S plugged in other HDMI port on the TV also, and my question here is, why on the TV Audio settings I cannot activate Dolby Digital+? On below image you can see that there is only Dolby Digital and PCM audio activated, but not Dolby Digital+  TV Audio SettingsAll this is due to I want to activate Dolby Atmos on Xbox and all possible streaming applications,Please, If I wasn't clear enough let me know, I hope you can help me,Regards! 

What is the maximum length of HDMI cable I can use when connecting my TV to my Sonos amp which powers my in ceiling speakers? Is 10 metre ok?

I have two Sonos paired together to play from my Spotify Playlist however I am finding whenever I search the web or text while listening it stops playing.  Any clue on how to fix this…it is so frustrating.

Recently the TV volume output of my Arc + Surrounds has been way higher than my TV's volume control bar would indicate. It is such that when my TV volume is set to '1', it is actually pretty loud. Turning my TV one step down to '0' mutes the TV entirely. My TV volume goes up to 100. So now my TV goes from Mute to Loud to Very Loud to Apocalypse Loud.This is a recent issue and I don't know what has changed. In the past I used to set my TV volume between 10-13 for casual watching, and 15-20 when I wanted loud audio. Occasionally when I really wanted to piss off my neighbours or impress my friends, I'd crank it to 20-25. My Music and TV Surrounds are set to 0. My volume limitter is off. I just want the TV output bar to better reflect the volume, and give me a some wiggle room on the low level. Is there a way to calibrate this? Perhaps related- my turntable & Port audio has also been a lot LOWER recently. 

I’d like to have an option to create permanent virtual rooms/groups (or virtual stereos, i.e. permanently linked stereos) so we can re-use them many times.One feature that I use often is play a song from spotify, I need to play in one speaker and then to to the sonos app and group it to other speakers which is all but user friendly!Also, the existing ‘group’ feature available in the mobile app is not available in the mac app, can you please add it…?This has been previously requested many times by many users many years ago (first thread goes back 14 years and all of them have been closed for comments!) - is SONOS listening to customer feedback?? Where are the features development pipeline?Many thanks

Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?

Hi everybodyi currently have a Sonos Beam hooked up to the optical out of my (old) Samsung TV (UE37C6530) as it doesn’t have an ARC HDMI socket..The TV supports Dolby Digital and outputs correctly in this format for programmes showing on the TV itself.The problem is for the other set top boxes that are connected to the TV via HDMI, in that the boxes are sending a Dolby signal but this does not pass through the TV so outputs via the optical cable are Stereo PCM in all cases (tinny to say the least). The only way to get ‘pure’ Dolby from the set top box to the Beam is by connecting it directly to the Beam using the digital optical output, which then means that my other stb’s aren’t connected to the Beam any more. I’ve  seen some old threads where people have used HDMI splitters etc which didn’t seem ideal. It seems like this is a known issue mainly affecting older Samsung TV’s, so I wondered if any forum members can recommend a working solution to get all of my HDMI devices to feed Dolby

Do the group/ swap functions work for stereo pair of Roams the same as single Roam?  I can’t seem to get to work.

Hi can someone pls share the serial numbers of the Sonos Five series. Gen 1, Gen 2, and Gen 3. For white and for Black.

I have set the volume of my Arc to 50% for watching TV. For music this would be way too loud, but the level of TV sound is lower somehow, so 50% is just right.However, this also influences Google Assistant - the replies are very loud as well, and what’s even worse, the microphone is ultra sensitive! Seems like this is also adjusted by the overall volume.The Arc is in my living room, and I have a Move in my kitchen. Both speakers are ~20 ft apart (including a wall), but when I am in the kitchen and try to give a command to the Move, the Arc replies :-( Sensitivity is already at -2 for the Arc, and +2 for the Move, but that doesn’t help. I know that the Assistant volume cannot be set separately, but for the Arc this would be absolutely necessary...

Okay so I have 2 Sonos S1’s that I have setup in my kitchen as a stereo pair and it was working great I had them connected to WiFi and everything it was amazing and I was really pleased with it. But if the WiFi connection is for some reason stopped (either by someone Turing it off or power cuts) it will refuse to automatically reconnect and I have to go and reconnect them manually. And with multiple speakers in multiple rooms that’s quite a challenge! I run a few of my other songs speakers because I know the WiFi connection is quiet a challenge but surely there is a way to make it connect on its own?  I have attached the reconnect reminder but if this could be updated that would be amazing :). 

Hello, my Sonos One SL’s sound first became muffled after about the first 10 minutes of listening. That time, the sound became normal again after I did 3x factory reset.The next day, the sound became muffled again, and this time factory resets doesn’t fix the problem, and this problem exists across all streaming service and also airplay.Wifi connection shouldnt be a problem because my other sonos one SL in another room works fine.Please help.  

How do you power up the Roam from hibernation (deep sleep)?

Hi,I own a Sonos One and a Sonos Roam and have experienced no end of issues with connectivity. I do not have a unstable inernet connection and all of my other devices (mobile phone, tv etc.) work fine however my sonos one refuses to connect. When I come to use it, it will not show up on the connect devices tab in spotify (despite my account being connected to sonos), and in the app I will repeatedly go through the "find system" setup, or completely reset the speaker, only for it to say that it could not connect. It does work sometimes and the roam is much better because of the bluetooth feature but I do not understand why it does not connect. With the ammount of money these cost I would expect them to work much better. Is there anything anyone can do to help?Thank you,Marshall W

Hi everyone, I have an issue when I try to use Airplay with my MacBook Pro from late 2020. I try to airplay my music or anything from my Mac to my Sonos Roam and it’s not working. I have the Airplay logo for doing it but there isn’t a single sound from my Sonos Roam and I can see that the music or the video is playing on my Mac. When I use my iPhone there is no problem, the Airplay is working but not with my Mac, the connection failed.Thanks by advance for your answers.Good day :)