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Hello, just wondering if it’s common to have to reset my roam speakers in order to get the charging dock to work? Mind you it has only happened once and probably never again (hoping).  I just added a Sonos white charging dock/pad/magnetic flat thing with a cable to my white roam. The black roam had its dock from the beginning and no problems at all but both roams and chargers decided to just come to the conclusion to stop charging from the dock. USB C charging worked fine.  so my first instinct was to come here and complain that my stuff is broken I need to return blah blah blah.  ok white roam still won’t charge with the dock, it’ll light up orange and then fade away, the app shows a quick charge and then not charging, USB c still works. Diagnostic number 760738273Black one also quit charging from the dock too lol, both are now USB C connected

Do ROAM speakers have a tracking feature?  Mine was stolen off my golf cart while inside the clubhouse.  Surely if someone tries to activate it in their system, it should be known to SONOS based on the serial #?  Any ideas?  (Excuse typo in subject)

From time to time when I’m trying to play soundcloud playlists I get the error message "Unable to play ‘’ unable to connect to souncloud...".Sometimes Sonos start to play soudcloud song, but then (for example after 30 minutes) it stops and I get the error message "Unable to browse music". In the same time soundcloud plays from original software thru airplay to sonos without big issues (the only problem is not perfect music sync between speakers, but I understand that’s airplay issue).All other musical sources (TuneIn radio, for example) is working fine.Could you help please? 

What do the 13.1.1, 13.1.2 and 13.1.3 Sonos S2 App updates include? I am asking because Sonos does not clarify these updates. Thanks in advance for any answers

I recently switched to TMobile home internet service, so far so good, streaming TV, internet, home automation, etc.I am in an area that has one other option (XFinity) and their service on my street is crap.My 4 - Sonos Ones which have worked fine for years suddenly drop in an out. Mid-song they will just go silent and then start up a minute later on the next song. It happens often.I have looked at the 2.4 vs 5ghz issue, not sure if that is a thing. Is anyone else experiencing this issue? 

So I picked up a new Roam today and having a hard time understanding this whole Bluetooth/Wifi handoff procedure. Everything I’ve read is that if you’re listening to Roam on Wifi and then venture outside your Wifi reach then Roam will “seamlessly” and “without user interaction” switch over to Bluetooth. Ok, but what will it be playing? When I’m on wifi I’m streaming music through the Sonos S2 app. Once out of wifi the Sonos app loses connection and is no longer available as a streamer. I need to switch to another app such as Apple Music or Tidal.  Also, when I switched the Roam intentionally to Bluetooth and stream to it via Apple Music I can still group it with my Sonos wifi speakers (cool trick) but the swap feature doesn’t seem to work. That only seems to work if I’m playing wifi content. Similarly, if I’m Airplaying music to the Roam I am unable to use the Swap feature.  I’m very confused about what to expect from these features. If anyone can shed some light I’d really appreciate

I use a Samsung TU8000 Crystal UHD TV to play music and movies (Plex, Spotify, myRadio, etc.) and television (Foxtel, free-to-air). I'm wondering how to get the the settings right - so I can listen to music AND television without having to adjust levels through the Sonos app each time? Does the app assume a separate source for music and television? My problem is that TV is very loud with inconsistent intensity. But, if I turn this level down, my music and movies suffer. Is there another way, or am I simply missing something.  Cheers 

Hi. My two Play 3’s are acting a little wierd. They can’t play anything on their own, but when configured as surround speakers or grouped with for example my Beam, they work. The Play 3’s show up in the Sonos app, but when I for instance select a song on Spotify It just loads (or sometimes stays on 0:00 seconds) and eventually says: “Can not connect to the Sonos product” (In Norwegian in my case) After a while the speaker/s disappears altogether ending up with that I have to restart them.Till this date, I am still clueless about what to do. I have reset them around 3 times (each) with occasional problems under the configuration progress. I have also Googled to see if anybody else have experienced something similar, but I found nothing. Screenshots from Sonos App, Windows 10 Pro:“Could not play radio station”“Please wait” I’m currently using a mesh network from Asus: ASUS RT-AX92UAnd the issue started after i switched to them, was using D-Link COVR-C1202.They have internet, and show up

Since the last release, when I queue a song to repeat play, Spotify will play the song for like 10 seconds, then restarts it. If I turn off repeat play it doesn’t do this. If I use a different music service it does not do this. Anyone else having this issue? When I play from Spotify on my phone it works fine (and even if I airplay to Sonos). Seems like an Sonos Spotify API issue

WiFi seems to have stopped working on my playbase. I plugged in LAN cable and working now. I just submitted diagnosis report. Can you tell from that what is going on?

I’m using Qobuz now and “I think” it sounds better when using Qobuz app then Airplay to SONOS ARC. I know it’s what you feel but which way is better…SONOS APP TO QOBUZ OR QOBUZ VIA AIRPLAY?

Hi there team. Have searched but hard to find out the exact answer. I am 90% finished on a new home build. I have prewired speaker cable to in ceiling sonos speakers (2x in tv room & 2 in dining room) back to one amp.I have an Arc sound bar in tv room.I want to be able to play the audio from the tv throughout the whole house and also play music from the sonos s2 app when the tv is not powered on. Assuming this is possible if they’re all grouped together? Also when playing music through the app, will music play through the sound bar too or only through the in ceiling speakers. Sorry if this is a little vague. Cheers

Hi,I have 3 by Wi-Fi discs and 8 Sonos SL. they were working fine but know we experience intermittent cutting out of songs when playing Spotify. Our internet has no issues, it is just the Sonos system although some speakers always work with no interruptions. I have tried resetting th system and it work for a few hours but then reverts back to this state of playing, then having no sound, then skipping to a new song on the playlist. any thoughts?

Hi,This type of question has been asked a few times over the years but not since the newer gen speakers have come out (I couldn’t find anyway). I have a set up in my ‘Hut’ (aka…party shed) where I have a Arc sounder, 2 Sonos 1’s (Gen 2) and a Sub (Gen 3). I keep my XDJ-RX in side the house but would love to bring it out sometimes, is there a way I can link it in to the Sonos setup, I have read elsewhere about the delay, but if I had a hard wired connection in to the Arc would the delay still be there? 

Recent updates to the apps seem to have introduced some problems.  Namely, the app on iOS and MacOS do not sync with the Sonos system as well.  Delays, hiccups -- and finally it connects.  For example, stopping a playing stream.   I should be able to do this quickly on my WLAN/LAN without any problem (hasn’t been a problem until recently).    If I play a stream from my iOS app, I should be able to stop it from my MacOS app and vise-versa, without these issues.Anyone else experiencing this?

So my move is no longer connecting to WiFi nor will it go into Bluetooth mode (no blue light).  Ran set up a few times but says Move added but not to wifi, please continue in setting tab, of course there its only shows not connected to wifi.   The only change recently was a ComCast upgraded router to gigabit speed.  I have rebooted that several times.  No Joy.   Any help would be appreciated.

Been having trouble lately with my Sony TV/ HD Fury Arcana/ Sonos Arc. I have had the HD Fury Arcana since its initial kickstarter and its mostly worked fine to deliver Dolby Atmos from my Xbox One X to my Sonos Arc. But recently things have gone a bit weird. Now when I turn my TV on the audio doesn't come on.  The TV recognises that an external speaker system is attached & active, and in fact it will not allow me to revert to TV Speakers.  But the Arc and the Sonos app do not register any input.  The only way to fix this is to unplug the Arcana and re-start it. Then the sound triggers / handshakes with the Sonos Arc. I have to do this every time I turn the TV on. (NOTE: The Arcana shows all inputs and outputs are active on its LED display) My first thought is that the Arcana is the problem, but the thing is- I haven't done anything with the Arcana recently. The last firmware update was 5 months ago and I don't touch the settings. It worked fine and now it doesn't. On the other han

when I unplugged my play one speaker and moved it to a different electrical outlet, I believe it said unable to play when I tried to play it. So I gave up and moved it back to its original location and now the product doesn’t even show up. The Sonos support says to go to settings and select find my missing products under support. But when I go to the support option I get a blank screen popping up.It’s not totally blank, it says support but that is all it says – there are no options listed. It seems to me moving a speaker from one location to another should be a relatively easy procedure. Please help. Thank you    

Hi Sonos Team,hi Community,as I’m using the Calm streaming service a lot for meditation I would really like to see 7Mind (https://www.7mind.de) in the future on my sonos app as another streaming service for mental wellbeing…. It is similar to Calm but with much more content...

Hi there, tried to connect to my Sonos Play 5 (gen1) yesterday and it wasn’t appearing on my known devices on the app (Sonos S1)Went over to the device itself and there were no lights on, pretty worried as I love my Play 5! Please can someone help?Thanks,James

Surround sound used to work fine with a beam and 2 play 1’s but then light on play 1’s started flashing. Have tried hard reboot of the speakers but system keeps coming up as beam (L? + R ?). Any ideas welcomed?

I used to be able to use a Folder in my music library as a source for my Alarm music, but that is no longer an option. I am using Sonos Generation 1.  Any insights are appreciated. 

I sit here on my patio once ahain with Move playing fine and the iphone App (S1) has no clue about it, just sees the other 6 devices.  Wish this was an unusual situation. Put it happens often enuff that I know when I need to run inside to my PC to control the Move.  Deplorable situation   I would never buy another Move again.  When it goes offline its frustrating trying to recover it  especially with an uncooperative iphone app. In my alphabet  Move comes after Home Theater and before Office…. Where is it?? 

Hi Guys,I’m having an issue with one area in my house so resetting my system. I’ve read I could hardwire one speaker, which will create the SonosNet (WM:0), then connect the other speakers to the SonosNet instead of wifi. Issue is, when I set up the remaining speakers (after a factory reset), they come up as WM:1), only the wired Play:1 shows WM:0.Am I missing something? I presume the SonosNet is therefore not working?Thanks for any help! 🍻

Hi there,We are currently renovating our small family room. We are also new to Sonos products. With 2 small kids and a dog, we use our family room as a multi purpose / music / home theater space. We are trying to achieve 5.1.2 by using the Sonos Amp to connect to in-ceiling speakers for the rear surrounds to save space. The entire home theater package consist of Arc, Sub and 2 in-ceiling rear speakers.However, I recently learned the Amp can power up to 4 in-ceiling speakers. So my question is if I install 4 in-ceiling speakers, is there an option to select only 2 speakers as rear surround when watching movies vs select all 4 in-ceiling speakers when we play music? It seems wasteful not to install the maximum number of speakers the $649 amp can handle.Appreciate your feedback.