My son thought he could add his acct to our Sonos system. I did not authorize my account to be switched to his email. Not sure how Sonos allows that. When I go to log-in, it shows his email (encrypted) at top with blank username and password. I cannot log-in using my account in the app but I can log-in with my username/pw on the internet and shows my account number. He’s tried to erase his account but it won’t let him.
I now have NO way to access the Sonos. (No I am not going to use sons log-in). My account, my access (Sonos allowed him access without authorization).
how do we fix this? Oh, called customer service - told customer service is no longer via phone and much use tech support online. Prompts per computer did not include my issue. Asked for live agent - none are available.
sincerely,
Laura
